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ARCOTEL Rubin

#66 of 316 Hotels in Hamburg
Certificate of Excellence
Steindamm 63 | 20099, 20099 Hamburg, Germany
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Best prices for: 1 room 1 guest
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ARCOTEL Rubin
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ARCOTEL Rubin
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427 reviews from our community

Traveler rating
    145
    192
    72
    8
    10
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37
195
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98
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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    (100)
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    (126)
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    (103)
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ny
Contributor
18 reviews 18 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

unreasonable prices; mediocre rooms, very bad location - close to railway station district with prostitutes, drunks, etc. Unfriendly staff - ones I asked for help with train and was send to internet istead; during check-out they added additional breakfast despite of previous agreement; and more, and more

Was this review helpful? Yes 1
ARCOTELHH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Guest, We would like to take this opportunity to thank you for your constructive feedback. We are always happy to hear praises as well as critical comments in order for us to continue to improve in our service qualities and to maintain our service standards. However we regret that we were unable to inspire you with our hotel and... More 

Ringwood, United Kingdom
Top Contributor
151 reviews 151 reviews
49 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I had a one night pit stop in Hamburg whilst attending an exhibition. Yes it's in a slightly less salubrious part of town but it's ok. The hotel was competitively priced so don't expect 5 star. The hotel was clean, check in was swift and efficient, and my particular room was massive. Rooms were clean had all the usual equipment... More 

Was this review helpful? Yes
ARCOTELHH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Guest, We would like to take this opportunity to thank you for your positive and constructive feedback. We are always happy to hear praises as well as critical comments in order for us to continue to improve in our service qualities and to maintain our service standards. However we regret that we were unable to convince you in our... More 

Tirana, Albania
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in Hamburg for the weekend and i booked this hotel for all my family, Perfect location, and premises were great. Rooms were fantastic so it is worth a try if you are in Hamburg Staff very helpful and showed us best places to visit. Thank you all,

Was this review helpful? Yes
ARCOTELHH, Leiter Front Office at ARCOTEL Rubin, responded to this review
Google Translation

Sehr geehrter Gast, mit großer Freude haben wir Ihre Bewertung und das positive Feedback auf Tripadvisor gelesen. Auf diesem Weg... More 

Copenhagen, Denmark
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The size of the rooms are good, as there are lots of space around the beds and large entrance. The Cleaning was also done perfect. The gym can barely be called a gym since there is only 2 threadmills, 1 bike and 1 chest press machine. Even though it is written on the hotels website, this is still a exaggaration.... More 

Was this review helpful? Yes
ARCOTELHH, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Guest, We would like to take this opportunity to thank you for your positive and valuable feedback. We appreciate each comments received by our guest as we strive to achieve our customer services. On this note we would like to advise you that your comments with regards to our gym, the cleanliness of the room as well as the... More 

Warwickshire
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice hotel with clean and comfortable rooms. Quite a good location within walking distance of attractions, shops, bars and restaurants. Hotel staff friendly and helpful except the service in the bar which was extremely slow. Got the impression local patrons received preferential service as their glasses were refilled with a wink of an eye whereas we had a long wait... More 

Was this review helpful? Yes 1
ARCOTELHH, Front Office Manager at ARCOTEL Rubin, responded to this review

Dear Guest, with great interest we have read your feedback regarding your stay in our hotel. We would like to thank you for taking the time to complete the questionnaire. We appreciate your positive comments about our staff and the recommendation of our hotel. However we would also like to apologise for the inconveniences caused at our bar. We would... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 1, 2015

I stayed at the Arcotel for a whole weekend and quite enjoyed it. The staff were very professional and helpful, be it at reception, at breakfast or in the restaurant. Everyone seemed super committed to doing a great job. The room itself was clean, had well insulated and sound-proof windows and the bathroom was even a bit TOO sterile. It... More 

Was this review helpful? Yes 1
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guests, Thank you so much for taking the time to leave your feedback on TripAdvisor. As we see ourselves as "passionate hosts", it makes us very proud to find out, that you have been so satisfied with your visit to the ARCOTEL Rubin. We will pass on your kind feedback to our team members. It would be our pleasure... More 

Munich, Germany
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 19, 2015

Nice business hotel.Just 2 mins walk from a U-Bahn station which will connect you to the Rathaus(Town hall) in 5 mins. Breakfast is pricey(22 € per person) but there are many eateries nearby,specially the breakfast chain "Dat Backhus" just across the street.We stayed for 3 nights and mostly returned late at night.We chose this hotel primarily because of it's proximity... More 

Was this review helpful? Yes
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, Thank you very much for rating our hotel. We are very pleased, that you felt comfortable during your stay and enjoyed our location in the city centre of Hamburg. We are looking forward to welcome you as our guest again soon. With kind regards, Your ARCOTEL Rubin Team More 

Warwick, United Kingdom
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed January 21, 2015

Cleanliness of hotel really could not be faulted from the public areas to the bedrooms immaculate. Now to the negatives : The main guy on the bar really could not be bothered,he did everything he could to avoid eye contact so he could get away with not serving people.I appreciate it's a different country and brits are used to walking... More 

Was this review helpful? Yes 2
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We would like to thank you for rating us on TripAdvisor. It is of great importance to us to hear how our guests think about us. As we are always looking for ways to improve our service, we are grateful for every feedback we get. Furthermore we apologize for our bar service during your stay. We will forward... More 

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 18, 2015

The good - nice hotel, clean and comfortable room, quite a good location with easy access to other parts of Hamburg. Lidl close by for convenience as you had to be either wealthy or a dunce like Anthony Kelly to use the high priced but well stocked mini bar. The not so good - terrible bar service where the barman... More 

Was this review helpful? Yes 5
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you very much for taking the time to leave your comment on tripadvisor. We truly appreciate your Feedback in order to continuously improve our service and standards. On this occasion we are glad to hear that you enjoyed your... More 

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 9, 2015

Everything was superb with this hotel from start to finish. The reception staff were extremely friendly, efficient and spoke fantastic English. Nothing was too much trouble and they gave us lots of helpful information. The room was clean, comfy and spacious. We were on the 7th floor and had a lovely view of the city. The spa area was also... More 

Was this review helpful? Yes 2
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, thank you very much for your review. We are very satisfied, that you felt comfortable during your stay and hope to welcome you as our guest again soon. Kind regards, Your ARCOTEL Rubin Team More 

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