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ARCOTEL Rubin

4.5 of 5 Steindamm 63, 20099 Hamburg, Germany
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Certificate of Excellence 2014
ARCOTEL Rubin
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ARCOTEL Rubin
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408 reviews from our community

Traveler rating
    141
    183
    68
    8
    8
See reviews for
35
186
36
92
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Warwick, United Kingdom
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 1 week ago

Cleanliness of hotel really could not be faulted from the public areas to the bedrooms immaculate. Now to the negatives : The main guy on the bar really could not be bothered,he did everything he could to avoid eye contact so he could get away with not serving people.I appreciate it's a different country and brits are used to walking... More 

Was this review helpful? Yes 2
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We would like to thank you for rating us on TripAdvisor. It is of great importance to us to hear how our guests think about us. As we are always looking for ways to improve our service, we are grateful for every feedback we get. Furthermore we apologize for our bar service during your stay. We will forward... More 

1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The good - nice hotel, clean and comfortable room, quite a good location with easy access to other parts of Hamburg. Lidl close by for convenience as you had to be either wealthy or a dunce like Anthony Kelly to use the high priced but well stocked mini bar. The not so good - terrible bar service where the barman... More 

Was this review helpful? Yes 5
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you very much for taking the time to leave your comment on tripadvisor. We truly appreciate your Feedback in order to continuously improve our service and standards. On this occasion we are glad to hear that you enjoyed your... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything was superb with this hotel from start to finish. The reception staff were extremely friendly, efficient and spoke fantastic English. Nothing was too much trouble and they gave us lots of helpful information. The room was clean, comfy and spacious. We were on the 7th floor and had a lovely view of the city. The spa area was also... More 

Was this review helpful? Yes 2
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, thank you very much for your review. We are very satisfied, that you felt comfortable during your stay and hope to welcome you as our guest again soon. Kind regards, Your ARCOTEL Rubin Team More 

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

Aside from where this hotel is located which is not so fantastic (although I've stayed in worse places), this place as a lot going for it. Clean room, nice bathroom, helpful and courteous staff and everything you would expect from a hotel of this standard. Couldn't really fault it and well priced.

Was this review helpful? Yes 1
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, thank you very much for rating our hotel. We are very satisfied, that you felt comfortable during your stay and hope to welcome you as our guest again soon. Kind regards, Your ARCOTEL Rubin Team More 

Lancashire England
Top Contributor
110 reviews 110 reviews
22 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed December 21, 2014

We were a little worried by the people we passed on the way from the station to the hotel....young ladies in doorways and men hanging around, but need not have been . The hotel was excellent. Room lovely and breakfast was very good indeed. The staff were friendly and helpful. I can recommend this hotel without reservation for a stay... More 

Was this review helpful? Yes
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We would like to thank you for rating us on TripAdvisor. It is of great importance to us to hear how our guests think about us. As we are always looking for ways to improve our service, we are grateful for every feedback we get. We are very happy to hear that you enjoyed staying with us. We... More 

Copenhagen, Denmark
Top Contributor
74 reviews 74 reviews
59 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed November 22, 2014

Stayed at the Arcotel Rubin, Hamburg on a family trip in October 2014. The staff at the front desk was very kind and helpfull from the minut we arrived to the hotel, the room was quite big, very comfortable beds, flat screen TV, coffee making facilities, bathroom with bathtub and bathrobe and slippers and all facilities worked very well. Almost... More 

Was this review helpful? Yes 1
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, Thank you so much for taking the time to leave your brilliant feedback on TripAdvisor. As we see ourselves as "passionate hosts", it makes us very proud to find out, that you have been so satisfied with your visit to the ARCOTEL Rubin. We will pass on your kind feedback to all members of our team. It would... More 

Canton of Zurich, Switzerland
Contributor
14 reviews 14 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 16, 2014

I've stayed just for one night in the hotel, but I liked it's cleanliness and difference among the other hotels which were nearby and the area itself. The hotel is located at about 10minutes by walk from the main station which is great for a refresh (well I was travelling only with hand luggage so problem for me). The staff... More 

Was this review helpful? Yes
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, Thank you for choosing the ARCOTEL Rubin. We appreciate that you took the time to leave your feedback on tripadvisor as your comments are valuable to us in order to continuously improve our service and standards. On this occasion we are glad to hear that you enjoyed your stay at the ARCOTEL Rubin. We hope to welcome you... More 

UK
Contributor
17 reviews 17 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 7, 2014

We stayed 3 nights here after arriving by cruise ship. I had booked the hotel myself as an ectension to the cruise, which dropped as at the Hauptbahnhof. We alked from the Hauptbhf, about 15m with luggage. Found the area ok, but a bit drab, lots of fruit and gambling shops and cheap hotels. Pleased to see the Arcotel which... More 

Was this review helpful? Yes
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you very much for taking the time to leave your comment on tripadvisor. We truly appreciate your Feedback in order to continuously improve our service and standards. The entire ARCOTEL Rubin team is very glad to know that you... More 

Berlin, Germany
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 26, 2014

We just came back from Hamburg and stayed here. We were offered an upgrade to the Red Room (every Arcor has its own themed room) with coffee maker in room, seperate living room and themed red as in Rubin. Ms. Can welcomed us at the reception and showed us the room herself, she was very friendly and super efficient with... More 

Was this review helpful? Yes
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guests, Thank you so much for taking the time to leave your feedback on TripAdvisor. As we see ourselves as "passionate hosts", it makes us very proud to find out, that you have been so satisfied with your visit to the ARCOTEL Rubin. We will pass on your kind feedback to Ms. Can. Furthermore we will pass your comment... More 

Senior Contributor
35 reviews 35 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 17, 2014

Stayed at the hotel during my visit to the Hamburg Wind Energy Messe. The stay was generally nice. The service, the personnel and the breakfast was good. Traces of smoking in the room, missed out takeaway breakfast on early departure and the very high price are lowering the rating.

Was this review helpful? Yes
Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We would like to thank you for rating us on TripAdvisor. It is of great importance to us to hear how our guests think about us. As we are always looking for ways to improve our service, we are grateful for every feedback we get. We are very sorry to hear that we missed your request regarding a... More 

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Additional Information about ARCOTEL Rubin

Address: Steindamm 63, 20099 Hamburg, Germany
Location: Germany > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — ARCOTEL Rubin 4.5*
Number of rooms: 217
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Also Known As:
Arcotel Rubin Hamburg
Arcotel Rubin Hotel Hamburg
Hotel Style:
#44 Luxury Hotel in Hamburg
#51 Romantic Hotel in Hamburg
#53 Business Hotel in Hamburg

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