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All 318 Hamburg hotels

ARCOTEL Rubin

4.5 of 5 Hotel   |   Steindamm 63, 20099 Hamburg, Germany
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ARCOTEL Rubin
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86%
Ranked #41 of 318 hotels in Hamburg
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
ruandrettert Bad Windsheim, Germany
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506 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bad Windsheim, Germany
Top Contributor
104 reviews 104 reviews
42 hotel reviews
203 helpful votes 203 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel for a business trip and had no problems at all. The room and the bathroom were clean and nice. Typical for those kind of hotels, the shower is at the one end of the tub divided from the rest of the room through a movable glass pane. The room had a comfortable bed, a TV... More

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Myriam S, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest , thank you very much for your feedback and your stay. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards Your ARCOTEL Rubin Team More

Lisbon
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at Hamburg for two nights at this hotel and we loved it. It's a very nice hotel, nice rooms, with friendly and helpful personell and it has a great location, with a 5 minute walk to Hopbanhof, hamburg's metro and train central station. Also, it's a 2 minute walk to another secondary subway station, so it's all accessibility.... More

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Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We hope you enjoyed your recent stay at our hotel and had a safe journey back home. We appreciate that you took the time to leave your feedback on tripadvisor as your comments are valuable to us in order to continuously improve our service and standards. On this occasion we are glad to hear that you enjoyed your... More

Frankfurt, Germany
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 9, 2014

We arrived earlier than expected to the hotel, normally would be nice if they apologize that your room isn't ready yet even tho you get early... Not here. Not even a question about preferences, or inviting you to wait at the restaurant or coffee bar. We were dispatched taking our luggage away (on a room not really well controlled. The... More

Was this review helpful? Yes 1
Myriam S, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest, we hope you had a safe journey back home. We appreciate that you took the time to leave your feedback on this homepage as your comments are valuable to us in order to continuously improve our service and standards. We want to apologize for the inconvenience you expierenced during your stay with the room and with our service.... More

Hove, United Kingdom
Top Contributor
106 reviews 106 reviews
65 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed February 23, 2014

I am disappointed to hear other reviewer's comments about the area surrounding this elegant and highly professional business-class hotel. The 10-minute walk from Hamburg Central Station is through a typical multi-ethnic neighborhood that can be found in any large city throughout Europe. Personally, I don't find anything particularly 'dodgy' about the area and am quite amazed that other reviewers perceive... More

Was this review helpful? Yes
Myriam S, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Guest, thank you very much for your feedback which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you again at the ARCOTEL Rubin. Kind regards, Your ARCOTEL Rubin Team More

Bangkok, Thailand
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 8, 2014

I stayed in the hotel for business purposes. The staff is friendly and the rooms are good. Taste is always a matter of fact, however I found the enterior little bit over the counter with the theme "rubin". The rooms are generally quiet, however windows facing the court can be noisy at times.

Was this review helpful? Yes
Myriam S, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest , thank you very much for your feedback. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards Your ARCOTEL Rubin Team More

Dundee, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 3, 2014

My girlfriend and I stayed here for three nights at the end of January 2014. We are in our early 30s and it was perfect. Yes, the street from central station is very 'middle eastern' but its not an issue AT ALL. Its just another side of German culture. If you want to miss it out there is an underground... More

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Myriam S, Manager at ARCOTEL Rubin, responded to this review

Dear guest, We hope you enjoyed your recent stay at the ARCOTEL Rubin and had a safe journey back home. Thank you very much for leaving your feedback on tripadvisor. We truly appreciate your Feedback in order to continuously improve our service and standards. managers. The entire ARCOTEL Rubin team is very glad to know that you enjoyed your stay... More

Granada
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed January 1, 2014 via mobile

We were the only clients in the hall. We were talking while watching news on tv. The chief clerk came, changed the channel and he left. Being the only customers in the room, we changed the channel again and then he came and told us, in a rude way, not to change the channel (he was watching from his desk).... More

Was this review helpful? Yes 1
Myriam S, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Guest, thank you very much for your feedback. Such feedbacks are very important for us to improve our services everytime. We would like to apologize for the inconveniences you have had on one day during your stay. We are promise you, that such behaviour is not your standard. We hope to welcome you soon. Your ARCOTEL Rubin Team More

Shanghai, China
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 11, 2013

After having stayed in other hotels previously, I chose Arcotel Rubin this time for a change. Stayed six nights and enjoyed it. Breakfast is good, but I've had better, and service is sometimes slow (like when you are asked if you want coffee after the second trip to the buffet...). The room was spacious and nicely furnished, the pics don't... More

Was this review helpful? Yes 1
Myriam S, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest , thank you very much for your feedback. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards More

Berkhamsted, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 14, 2013

Just back from a weekend trip to Hamburg to see the Nick Cave concert in the Sports Halle and picked this hotel mainly for location and based on good reviews. We weren't disappointed - for us the hotel was in a great location with easy links to the transport system from the Airport and for getting around. The hotel was... More

Was this review helpful? Yes 1
Myriam S, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear Guest, thank you very much for your feedback which shows us, that we are on the right way. Such feedbacks are very important for improving our services and for keeping them at this standard. We hope to welcome you again at the ARCOTEL Rubin. Kind regards, Your ARCOTEL Rubin Team More

Frankfurt, Germany
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 7, 2013

Not in the red light district, but... a slightly dodgy street to walk on from the Hauptbahnhof. When you get to this very nice, modern and plush hotel with red everywhere, what a contrast. Still, it is actually a really good location because you are near the lake, and from Hbf station you can go anywhere easily - Hamburg is... More

Was this review helpful? Yes
Myriam S, Leiter Front Office at ARCOTEL Rubin, responded to this review

Dear guest , thank you very much for your feedback. We are glad you had a pleasant stay at our hotel and we are looking forward to welcome you again at the ARCOTEL Rubin. Kind regards Your ARCOTEL Rubin Team More

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Additional Information about ARCOTEL Rubin

Also Known As:
Arcotel Rubin Hotel
Arcotel Rubin Hamburg
Arcotel Rubin Hotel Hamburg
Address: Steindamm 63, 20099 Hamburg, Germany
Location: Germany > Hamburg
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#30 Luxury Hotel in Hamburg
#41 Family Hotel in Hamburg
#44 Business Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — ARCOTEL Rubin 4.5*
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