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Hanse Clipper Haus

#52 of 317 Hotels in Hamburg
Certificate of Excellence
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Ditmar-Koel-Strasse 1, 20459 Hamburg, Germany
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1 room 1 adult
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Hanse Clipper Haus
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134 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed January 4, 2016

Really nice place to stay. Clean room. Friendly staff. Near to the subway. Lots of restaurant nearby. The only problem is self check in machine. The pen for signature is missing and the machine doesn't accept any other pen...we were blocked outside for about 20 minute until the staff come by and open the door.

Helpful?
Thank Xu W
ClipperTeam, Assistant Front Office Manager at Hanse Clipper Haus, responded to this review

Dear Xu W, thank you for sharing your experience with Hanse Clipper on Tripadvisor. We are very happy about the positive feedback. For the problems with the check in machine we have to apologize, the pen was stolen the night of your arrival. The Problem with the pen was fixed immediately so the machine is running regular again. We are... More 

Amsterdam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 15, 2015

There are several types of apartments, this time round we had a two-story apartment, because we stayed with two small children. On request, a baby bed and staircase protector were made available, but these are not of the best quality. Again we had a baby bed which was loose on one corner. The bedding is insanely warm and combined with... More 

Helpful?
Thank waal70
ClipperTeam, Assistant Front Office Manager at Hanse Clipper Haus, responded to this review

Dear waal70, thank you for taking time to share your experience from your previous stay with us. We are delighted you enjoyed the time at Hanse Clipper Haus and we are always pleased about a detailed, helpful review to improve our performance. The team of Hanse Clipper wishes you a Merry Christmas and we are looking Forward welcoming you in... More 

Leiden
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 14, 2015

The (comfort) appartment is a spacious apartment with small kitchen, nice seating area a bed and a bathroom with bath (shower in bath). It is situated near the Elbe and at walking distance (15mn) of both the old inner city and the new Hafencity. The apartment was clean at arrival and you have to expect an every-three-day cleaning (full service... More 

Helpful?
Thank Frank M
ClipperTeam, Assistant Front Office Manager at Hanse Clipper Haus, responded to this review

Dear FrankM071, thank you for taking time to share your experience from your previous stay with us. It is always helpful to hear our guest opinion, so we can constantly improve our house and our service. I am glad you enjoyed your stay with us. Please notice that we are a service apartment house and not a hotel, thats the... More 

Louhans, France
Level Contributor
239 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed December 12, 2015

This Apartment Hotel is a really nice place to stay! Welcome was very friendly, check in quick and easy, if you had everything filled in beforehand via the internet, as I had done. Careful, reception staff is only there until 22:00h. Appartments are very nicely furnished and you have a lot of space, compared to a hotel room. This is... More 

Helpful?
Thank Tornado0963
ClipperTeam, Assistant Front Office Manager at Hanse Clipper Haus, responded to this review

Dear Tornado0963, thank you for sharing your experience of you stay with us. We are delighted to hear you had a good time in Hamburg and enjoyed staying with us. The Team of Hanse Clipper is looking Forward to welcoming you again in 2016. We wish a Merry Christmas and a happy new year. Best regards André Marowski Assistant Front... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 24, 2015

Nicely furnished apartment, good location (near everything but still quiet) and reasonable price comparing to other places in Hamburg. If I had to say something negative, this would be not having a 24 hour reception (if you do late check in, you don't have internet until next morning).

Helpful?
Thank Andres A
ClipperTeam, Assistant Front Office Manager at Hanse Clipper Haus, responded to this review

Dear Andres, thank you for taking time to share your experience from your previous stay with us. We are happy that you enjoyed the time in Hamburg staying at Hanse Clipper Haus. Reagarding the Internet we are working on a solution to provide this service to ours guests after the opening hours. The team of Hanse Clipper is looking forward... More 

Altrincham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 21, 2015

Very clean and modern accommodation in a good location close to train station, so easy connection from airport. Supermarket and plenty of restaurants to choose from just around the corner along with lovely place for breakfast. Easy connections by rail to other parts of the city.

Helpful?
Thank Julia C
ClipperTeam, Assistant Front Office Manager at Hanse Clipper Haus, responded to this review

Dear Julia, thank you for taking time to share your experience from your previous stay with us. We are delighted about your positive Feedback regarding our location and apartments. The team of Hanse Clipper Haus is looking forward to welcoming you back in Hamburg. Best regards André Marowski Assistant Front Office Manager More 

Caracas, Venezuela
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 6, 2015

Modern, clean and well furnished apartments, with microwave, fridge with ice making device, stove, cofee machine (nespresso) dishwasher and other appliances. It has elevator also ( very important) and free wifi. Close to marvelous portuguese, italian and spaniard restaurand, two blocks fron harbour Promenade and train & metro Station. Has washing machines and dryers free of charge.the only advice: try... More 

Helpful?
Thank MPLamanna
ClipperTeam, Assistant Front Office Manager at Hanse Clipper Haus, responded to this review

Dear MPLamanna, thank you for taking the time to write a detailed review about your stay. It is always helpful to hear our guest opinion, so we can constantly improve our house and our service. we are deleighted you enjoyed our service and your stay with us. Regarding the noice on the first floor, just ask at Reservation for a... More 

Singapore
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed September 26, 2015

Hotel was older and a bit more run-down than expected but on the whole satisfactory though for the price you pay, you would have expected more. Service was ok, efficient but not in-your-face and we had a few hours of downtime of the internet service. duplex is lovely and in-room TV at 11" looks sad. There was cleaning service once... More 

Helpful?
Thank GummySan
Auckland
Level Contributor
114 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
4 of 5 stars Reviewed September 22, 2015

This was our second stay here within 2 years and it felt like coming home. Its ideally situated in Hamburg's Portuguese Quarter with the entire length of the street full of restaurants. It also backs onto a lovely green park, the St Michael Church is 100m away. 100m in the other direction is the underground (U-Bahn) Baumwall or for better... More 

Helpful?
1 Thank Number9NZ
ClipperTeam, Assistant Front Office Manager at Hanse Clipper Haus, responded to this review

Dear Number9NZ, thank you for your very detailed review and taking the time to share it with us and tripadvisor. We are always thankful called a "second home", but we are also thankful for some small notes how we can become better and improve ourselfs. We are looking Forward welcoming you and your family in Hamburg again. Best regards /... More 

Lohmar, Germany
Level Contributor
50 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed September 19, 2015

I have visited some hotels in my life which cost 200€ and more per night. For this I expect something nice and special - especially service. I have written a lot of reviews for TA and none was as negative as this one. German hotels are not known for their service but this takes the biscuit The hotel cost for... More 

Helpful?
Thank Brian C
Questions? Get answers from hotel staff and past guests. Ask a question

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