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Worldhotel The Rilano Hamburg

#56 of 317 Hotels in Hamburg
Certificate of Excellence
Hein Sass Weg 40, 21129 Hamburg, Germany
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Best prices for: 1 room 1 guest
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Worldhotel The Rilano Hamburg
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187 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
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    (45)
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Bandar Seri Begawan, Brunei Darussalam
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to Hamburg to attend one of the expo and was booked at The Rilano Hamburg. Was surprised when we reached the hotel as it is nothing like the pictures online. The hotel is great. It is also near the Airbus. The hotel is located quite a distance from the city. However, there is a ferry stop just outside... More 

Was this review helpful? Yes
Jan C, Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear Rhtkiong, Thank you for choosing our hotel for your stay in Hamburg. It was a pleasure for us to have you here. We also want to say thank you for your commendation. We will share your feedback with our entire staff. We are looking forward to your next visit in The Rilano Hotel Hamburg. Best wishes, Your Rilano Hotels... More 

London, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We really enjoyed the room and the views of the river, although I found some staff to be quite rude, the car parking charge is stupidly high considering how far out of the city centre the hotel is place. Room service was delicious on one occasion, a few days later we ordered the same meal and it was not so... More 

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Toulouse, France
Level Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 10, 2015

If you stay in this hotel you must ask for a room in front of the river. The view is unique. Through the huge windows of the room you can see the huge ships arriving to Hamburg port passing in front of you. The only big minus of the hotel is the location far away from Hamburg downtown.

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Jan C, Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear Nicolas_Osorio, thank you for your wonderful review and the feedback concerning our unique location on the south bank of the Elbe. Many of our guests enjoy the calm and the closeness to the countryside. The ferrystation Rüschpark right outside of our hotel offers our guests the opportunity to discover Hamburg from the waterside. We appreciate very much your compliments... More 

Windhoek
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed April 1, 2015

It was a bit of a drive to get to the hotel but I was hoping it was going to be worth it - and was it! Although it is situated outside the city,a nice ferry ride with a few stops takes you directly to the city centre and can be seen as an excursion, especially if time allows for... More 

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Jan C, Front Office Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear Xerys, Thank you for your wonderful review on tripadvisor and the feedback concerning our unique location on the south bank of the Elbe. The ferrystation Rüschpark right outside our hotel offers our guests the opportunity to discover Hamburg from the waterside. We appreciate very much your compliments regarding our rooms and our staff. We always try to meet the... More 

Villeurbanne, France
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 11, 2015

While arriving at the reception I said "Good Evening" like every well-edicated person then no answer from the receptionist.... it started well !! The restaurant was quite good but I have been sick the all night long. I took the tuna fish. Maybe fished from the Elbe... Then this morning at the check out, they asked me to pay for... More 

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Jan C, Front Office Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear GhislainMo , Thank you for your honest feedback and that you took the time to rate us on Tripadvisor. We are very consternated that you were so unpleased with your stay. Please be assured that our staff takes every step of a guests stay very serious and that we want to host you both warmhearted and professional. Concerning your... More 

Switzerland
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed February 17, 2015

Location is superb if you are visiting Airbus. Otherwise little outskirt, although ferry leaves right next to the hotel. Not too many shops or restaurants around the hotel. Would not go with the family. Reception was not very friendly, but room was very nice. The breakfast was superb. Would recommend for business trip within Airbus.

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Jan C, Front Office Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear Pekka T, thank you for your honest feedback. We are very happy that you enjoyed our breakfast. We always want to meet the expectations of our guests and are happy that we succeeded. Unfortunately we could not convince you of the friendliness of our reception staff and are very sorry for this. Please be assured that this is not... More 

Toulouse, France
Level Contributor
10 reviews
3 hotel reviews
5 of 5 stars Reviewed December 29, 2014

A Hotel with the right Level of luxury and individualism; the rooms are modern, clean, and the view to the Elbe river is amrvellous! Staff is extremely friednly and helpful. And, of course, unique, to arrive and leave with the Ferry boat (Time table on the wall, and known by the staff by heart).

Was this review helpful? Yes
Jan C, Front Office Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear SchauMerMal2013, Thank you for your wonderful review on tripadvisor and the feedback concerning our unique location on the south bank of the Elbe. The ferrystation Rüschpark right outside our hotel offers our guests the opportunity to discover Hamburg from the waterside. We appreciate very much your compliments regarding our rooms and our staff. We always try to meet the... More 

Toulouse, France
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 31, 2014

Clean and nice rooms, correct breakfast buffet. Very well located to visit companies in Finkenwerder or take a plane in Finkenwerder airport. But the location is terrible in an industrial area with NOTHING around, and it is grossly overpriced for Germany. The restaurant and bar are also ridiculously expensive, using the captive market of the closeby companies visitors.

Was this review helpful? Yes
Jan C, Front Office Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear Pierre M, We appreciate that you have taken the time to share your thoughts with us. It´s important to us that our guests feel comfortable staying in our hotel. We are very sorry to hear that you sensed your stay in our hotel as too expensive. We try to provide transparent and usual market prices, but we will use... More 

Camby, Indiana
Level Contributor
60 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed September 12, 2014

I ended up upgrading to an Elbe view, and I'm glad I did. Great views for my entire stay. It's a bit by itself (except for being so close to Airbus), but it's nice to have the ferry boat access so close. I chose not to pay 19 Euros for breakfast, but I did enjoy having dinner in the lobby... More 

Was this review helpful? Yes
Jan C, Front Office Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear Melissa T., We appreciate that you have taken the time to share your impressions with us and we thank you for your positive and honest feedback on tripadvisor. Thank you also for your recommendation of our restaurant. We’re so glad you enjoyed the location near to the river. We always try to meet the expectations of our guests and... More 

Broken Arrow
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 28, 2014

I stayed at this hotel for business for 10 days. It's a very nice hotel but kind of by it self. The fairy stops at the hotel so you can travel to the city center very easily. The people were very nice and all spoke very good English. The morning breakfast was kind of expensive (19 euros) but very good.... More 

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Jan C, Front Office Manager at Worldhotel The Rilano Hamburg, responded to this review

Dear Tim 9301, Thank you for your detailed review and for sharing your impressions with us on Tripadvisor. We are sorry that you had problems with the air condition in your room. The ventilation is usually controlled automatically. Thank you for your indication concerning this issue. We have already discussed the problem with our technical team. We appreciate very much... More 

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