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Novotel Hamburg City Alster

#38 of 317 Hotels in Hamburg
Certificate of Excellence
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Luebeckerstrasse 3 | 22087 Hamburg, 22087 Hamburg, Germany
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Novotel Hamburg City Alster
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Novotel Hamburg City Alster
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679 Reviews from our TripAdvisor Community

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Traveler rating
    237
    339
    86
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (679)
  • Mar-May only
    (138)
  • Jun-Aug only
    (205)
  • Sep-Nov only
    (168)
  • Dec-Feb only
    (168)
All months
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I really liked this hotel - clean and modern. It is located really well. Staff very helpful and nice. They have awesome breakfast!! such a variety of food - whatever you wish! My room was a typical hotel room - double bed what's really good is it was quite.

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Padova
Level Contributor
59 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was there for one night at the beginning of July. When I think about this hotel I cannot recall anything bad. Staff is helpful and kind, room was very good and restaurant super. A special note for the breakfast that was particularly good. When I'll be back in Hamburg, I'll certainly go back there. Suggested for both work and... More 

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Reykjavik, Iceland
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed in the Novotel Hamburg City Alster for three nights me, my wife and our two sons. Got a good family room with one king size bed and a sofa bed for the kids. The Hotel is located in a walking distance from the city centre so we did not need our car to get around, that was great plus.... More 

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Stockholm, Sweden
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Good location. Center center in a walking distance. Nice restaurant with excellent breakfast. Very good rooms. Parking 16 euros for more than 4 hours stay. They asked for passport when I checked in, never happened before in any Novotel in Germany or France even if I am an old ACCOR member and an EU citizen. Otherwise good stay. Recommend it.

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Tonsberg, Norway
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean hotel with a very friendly personell. A fun hotel for kids, with lots of fun games and a warm velcomning. The breakfast is an experience unlike any hotel we have been to before, the staff is around all the time making sure you have all you need. It is close to the subway that takes you anywhere you need.... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Good family rooms. Get the standard room if just staying one night. Upgrade to higher category if staying longer to have some room besides the beds. Located right next to the Lübeckerstrasse U-bahn station.

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Jan W, we thank you very much for taking your time to tell us about your impressions of our hotel. We also thank you for your kind feedback and hope to welcome you and your familiy again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

Eindhoven, The Netherlands
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed at numerous Accor hotels before which I enjoyed. Unfortunately my experience with this particular hotel was the worst so far. Initially I reserved a standard room with "double bed" from Accor website. After I checked in, I was shocked to find out that the reception has assigned a "twin bed" room without consulting me first. When I... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Sean1006, thank you very much for your detailled feedback and taking your time to tell us about your impressions during your stay. We are very sorry to hear about the inconveniences during your visit. It is very important to us that our guests feel comfortable in our hotel and we always working to ensure the best service. Therefore we... More 

Stanley, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 1, 2015

We arrived at this hotel having been let down by a private apartment being double booked. For all that the hotel was practically fully booked the staff did all they could to find us rooms. Even when one night the hotel was likely to be booked out they even found us accommodation in the sister hotels in the Accor group.... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear a w, we thank you very much for your great feedback and your praise to our employees. It´s very important for us that our guests feel like at home. We are looking forward to welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

Denmark
Level Contributor
160 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
3 of 5 stars Reviewed May 31, 2015

The hotel is modern, centrally located and well-equipped in both the conference area and lobby. The rooms are spacious and light. The entrance to the underground parking lot is a little tricky to find (behind the hotel), but very convenient. There is an underground station right outside the hotel, and the central train station is a 20 minute walk away.... More 

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Westcoast8, Thank you for taking the time to evaluate our hotel and our services. We are very sorry for your experiences in our restaurant. We are grateful for any constructive criticism of our guests. This is very important for us that we can improve our Quality. Please be assured that we will discuss your note with our team. We... More 

Singapore, Singapore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 29, 2015

Just stayed here for 2 nights on a business trip. I chose this hotel due to its proximity to the client that I was visiting. Location is good for those who do not drive as the exit from the U-Bahn is almost at the entrance to this hotel. Aside form this, the insulation of the rooms is also very good.... More 

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Natayan, thank you for taking the time to tell us about your experience at our Novotel Hamburg Alster. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We very much appreciate your comments regarding your stay It is always a pleasure to receive positive but also critical Feedback so... More 

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