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Novotel Hamburg City Alster

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Luebeckerstrasse 3 | 22087 Hamburg, 22087 Hamburg, Germany
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Novotel Hamburg City Alster
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Novotel Hamburg City Alster
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638 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Lancaster, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Alster hotel as a family of four, the room was comfortable, quiet with a decent standard of bathroom facilities. Kettle provided with very little drink sachets, had to keep asking for extra coffee and milk portions. Mini bar not used as too expensive.Breakfast was pleasant very busy but a good selection. Kids enjoyed the playstation, xbox... More 

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear jayne_park1, thank you very much for your kind feedback after your stay in our hotel. It´s nice to hear that you and your family enjoyed it being our guests. . But we are very sorry for the experiences of your child on our reception. At Novotel all children receive a small gift on arrival. This gift can change constantly... More 

Norwich
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 6, 2015

but not the best Novotel. The rooms are a pretty standard Accor style, but are they really 4*? A good point is the seperate toilet but, the bathroom is a small with nowhere to set out ones toiletries. There is no wardrobe, clothes are hung on the wall. Tea & coffee facilities are adequate but the choice of drinks is... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Swampy44, thank you very much for your detailled feedback here on tripadvisor. We are very sorry that the style of our Novotel didn´t meet your expectations. It is always a pleasure to receive positive but also critical feedback, so that we can improve our quality. We hope we can welcome you as our guest again very soon. Sincerly Yours... More 

Glasgow
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 2, 2015

The location is not exactly central but that isn't a problem as it's right next to the underground trains that run all day & night. It will only take minutes to get the train from the centre to the hotel. I shared a twin room it was clean, had decent beds and the usual kettle/tea/coffee. The toilet is in it's... More 

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear GlasgowSpanky, thank you very much for your great review. We are very happy that you enjoyed it being our guest. We are looking forward to welcome you again very soon in our hotel. Sincerly Yours team of Novotel Hamburg Alster More 

Esperance
Contributor
11 reviews 11 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 13, 2015 via mobile

The staff were friendly and helpful. Not much within walking distance but with underground so close, it's not too bad. The rooms are clean and comfortable (good value for money). Only small complaints that restaurant not so efficient but food is good. Kids playroom is good and they let us have late checkout until 2 free of charge. No movies... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Renee R, thank you very much for your helpful feedback. We are very sorry for your experiences with the service in our restaurant. This feedback is very important for us to improve our quality. We hope everything ist fine again with your family and you will visit us again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

Athens, Attiki, Greece
Contributor
13 reviews 13 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 4, 2015

The Hotel is very clean and in a good location. U Bahn right in front of the Hotel (although you cant see that on Google maps) Breakfast is increadible. Hotel is very clean. If you dont want to use the Hotel parking there are plenty of spaces right behind the hotel.

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Alex W, thank you very much for your positive feedback. It´s very important for the whole team that our guests feel like at home. For parking the car we offer places in our garage ( chargeable ). We are looking forward to welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

Aalborg, Denmark
Senior Contributor
29 reviews 29 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 3, 2015

Good service, clean, quiet comfortable rooms - perfect for business but for leisure as well. The breakfast are good and fresh. I liked it and I would recommend it. The parking place seemed hard to find but managed in the end.

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear theoandreea, thank you very much for your kind review and your useful feedback. Of course our reception desk will inform you about the directions to the garage on your arrival. We hope to see you again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

Copenhagen, Denmark
Contributor
13 reviews 13 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 1, 2015

The hotel is roughly 2,5 km from the city centre, very convenient, and the Lübeckerstraße-station is just outside of the hotel entrance. The rooms are clean and nice, small but have what you need. In some rooms the toilet is separate from the bath, which may however be seen as an advantage if your partner takes long baths. :) Breakfast... More 

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear aagekrogh, thank you very much for your kind feedback. We are very happy that you had a pleasant stay with us and hope you will visit us again in the near future. Sincerly Yours team of Novotel Hamburg Alster More 

London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 27, 2014

Myself and my parent stayed here for 3 nights to visit the city and the Hamburg Christmas Markets. The hotel is right next to the Lubecker Strasse station so it was easy accessible to travel to the townhall, shopping district and harbour within under 15 minutes and also to the airport. The hotel was very family and business orientated as... More 

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Anthony D, we thank you for your detailled feedback and your time to tell us about your impressions of our hotel. It´s nice to hear that you enjoyed your stay here. We also thank you for your recommondation and hope to welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

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