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All 317 Hamburg hotels

Novotel Hamburg City Alster

4.0 of 5 Hotel   |   Luebeckerstrasse 3, 22087 Hamburg, Germany
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Novotel Hamburg City Alster
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Ranked #35 of 317 hotels in Hamburg
A recent review
5 of 5 stars reviewed 1 week ago
Cecayle2014 Angers, France
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548 people have reviewed this hotel

Traveler rating
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    276
    67
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    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • English first
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English first
Angers, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Everything was perfect! The bedroom, the staff, the breakfast. Our kids enjoyed the kinect! The location is ideal, next to a station although very close to the city center. To conclude, we highly recommend this hôtel!

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Cecayle2014, we are very pleased that you and your family enjoyed your stay in our hotel and thank you for your kind review. We hope you will visit us again. Sincerly Yours team of Novotel Hamburg Alster More

Dubai, United Arab Emirates
Top Contributor
60 reviews 60 reviews
37 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel, near public transport lines, hotel was clean and business friendly. good breakfast. All rooms would be of a generally good standard, more than comfortable No complains form this hotel chain, your able to earn Accor point as this is an Accor Group of Hotels.

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear pavanjugroop, thank you very much for your positive feedback after your stay in our hotel. We are looking forward to welcome you again in the near future. Sincerly Yours team of Novotel Hamburg Alster More

bradford, west yorkshire, uk
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If possible we usually try and stay in a Novotel when travelling abroad and this one did not disappoint. The service, cleanliness, helpfullness of staff, facilities, food etc were all top class. I really couldnt fault this hotel and the breakfasts were wonderful.

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear sarah1bradford9, thank you very much for your great assessment. It´s nice to hear that you enjoyed your stay in our hotel. We are looking forward to your next visit in Hamburg. Sincerly Yours team of Novotel Hamburg Alster More

Cambridge, UK
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is located on a very busy main road and hence majority of the rooms have a lot of traffic noise. Worse thing was the service, we asked for extra pillows (only one pillow provided) and were told we had to collect them ourselves from the reception! It's supposed to be a four star hotel. Unbelievable!

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear light11, thank you very much for your useful feedback after your stay in our hotel. For your experiences with our service we would like to apologize to you. It´s very important for the whole team that our guests feel at home. Unfortunately we did not make it up to you. Unfortunately there is also the possibility for adverse effect... More

Norway
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our third stay at a Novotel this summer, but this was a bit more disappointing than the others. Still a good, clean and family-friendly hotel, but a few downsides: Not very central (but the U-bahn is right outside), you always have to wait in line for the elevator. Also, the reception area is very noisy, as they've placed a Play(station)... More

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear TPost, thank you very much for taking the time to tell us about your impressions about your stay in our hotel. We are very sorry that that your current stay did not meet your expectations and you have not felt comfortable in our hotel. Novotel offers for families that up to 2 children stay for free in parents' room..... More

Bonn, Germany
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Novotel Hotels across Germany have a very special offer for families: two adults can accommodate up to two kids in the age <16 years without charge (breakfast included!). Since this offer seems to be very attractive for many families, we met several couples with their kids from all over the world. Breakfast was great and typically German (that means... More

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Jan-Malte S, thank you for your visit in our hotel and your wonderful feedback. We are very pleased that you and your familiy enyojed your stay in our hotel. We are looking forward to welcome you again in the next future. Sincerly Yours team of Novotel Hamburg Alster More

Aarhus, Denmark
Contributor
16 reviews 16 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Comfortable stay with two children. Very friendly and helpful staff. Clean rooms. The breakfast buffet is really good. But the restaurant in the evening cannot be recommended. Not even if you arrive late and don't feel like going out. Very slow and poor quality. Not the most central location, but good access to U-bahn.

Was this review helpful? Yes 2
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear RejseReview, thank you very much for your useful feedback after your stay in our hotel. We are very sorry that the quality of your dinner in our restaurant didn´t meet your expectations. We appreciate your sharing of your experiences, so that we can improve the quality of our service. We hope that you will give us the opportunity to... More

San Francisco, California
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 2, 2014

The subway is right outside the hotel; it's very easy to get to all the main places in Hamburg since the central line is a loop with this station included, and the hotel has good facilities and great staff

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear rohan_mehta4, thank you very much for your positive feedback and your praise to all of our employees. We are looking forward to welcome you in the near future. Sincerly Yours team of Novotel Hamburg Alster More

Montreal, Canada
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 29, 2014

If you have stayed at a Novotel before, you then know exactly what you are getting here as it is the standard Novotel room, but I did appreciate the following: - the hotel is in a quiet residential area yet just in front of the hotel is a subway station, and you are 2 stops away from the main railway... More

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Marc L, thank you very much for taking the time to tell us about your impressions of our hotel. We are delighted that you enjoyed your stay here and we hope you visit us again very soon. Sincerly Yours team of Novotel Hamburg Alster More

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Additional Information about Novotel Hamburg City Alster

Address: Luebeckerstrasse 3, 22087 Hamburg, Germany
Location: Germany > Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Hamburg City Alster 4*
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Also Known As:
Novotel Hamburg Alster Hotel Hamburg
Accor Hamburg Alster
Hamburg Novotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#16 Family Hotel in Hamburg #29 Luxury Hotel in Hamburg #31 Romantic Hotel in Hamburg #34 Business Hotel in Hamburg
Hotel Class
Official Description (provided by the hotel)
The new Novotel Hamburg Alster is located in the heart of the Hanseatic City of Hamburg. 10 km from the airport, two stops from the main train station and close to the Aussenalster, this 4 star hotel is ideal for a business trip or holiday. Modern designand comfort characterise the 210 rooms and seven conference rooms. Night owls will appreciate the long opening hours of the hotel bar and the breakfast buffet. Experience total relaxation in our spa centre with gym, sauna and steam bath. ... more   less 
Number of rooms
210

Questions & Answers

Questions? Get answers from Novotel Hamburg City Alster staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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