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Novotel Hamburg City Alster

#43 of 317 Hotels in Hamburg
Certificate of Excellence
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Luebeckerstrasse 3 | 22087 Hamburg, 22087 Hamburg, Germany
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1 room 1 guest
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Novotel Hamburg City Alster
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702 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (702)
  • Mar-May only
    (138)
  • Jun-Aug only
    (227)
  • Sep-Nov only
    (169)
  • Dec-Feb only
    (168)
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Cockermouth, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Years ago in the UK Novotel advertised itself as the place that could give you a perfect nights sleep. The room would be not too hot or too cold and the bed would be comfortable. Thats exactly what I found here. The wifi was also fast and free. Children also have a play area in the lobby with a couple... More 

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Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

Three months ago I booked a family room for my 2 adults and 2 children. We arrived in hotel at 10pm on 8 Aug 15 and the hotel announced to us that unfortunately they were not able to give us our room. At that time they offered a same value room in Ibis Suite hotel . With great surprise when... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Petros S, thank you for your evaluation and taking the time to tell us about your experiences. We work hard to provide excellent service and normally make every effort to our guests to provide a second home away from home. Therefore we appreciate your sharing of your experiences. Your comments are very important to us. It is always a... More 

Warsaw, Poland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice, good hotel, keeping Novotel's standard. Subway station just couple of meters from the hotel. Clean and quite. Friendly staff. Unfortunately each time you have to queue to the elevators. On the day we were leaving only one of two was in working order. We booked room without breakfasts and I believe it was good decision. There were also people... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Gosia_S1972, we thank you very much for your evaluation and describing your impressions of our hotel. We are very sorry for your inconveniences caused due to the disturbance of the elevator. The safety of our guests is very important for us so there had to be replaced a defective spare parts. We hope we can welcome you again very... More 

Melbourne, Australia
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I had a 2 night stay at this hotel. The room was very comfortable with a well appointed bathroom and separate toilet. There was tea and coffee facilities and a mini bar. The bed was comfortable and the hotel was a 10 minute walk to great restaurants and the downtown area. Breakfast was the star with a... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear lonsic, thank you very much for taking your time to tell us about your impressions of our hotel. We are very happy that you enjoyed it being our guest. We hope we can welcome you again and are looking forward to welcome you very soon. Sincerly Yours team of Novotel Hamburg Alster More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 29, 2015

I really liked this hotel - clean and modern. It is located really well. Staff very helpful and nice. They have awesome breakfast!! such a variety of food - whatever you wish! My room was a typical hotel room - double bed what's really good is it was quite.

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Kasia D, thank you very much for your evaluation and your kind feedback. It´s nice to hear that you enjoyed your stay and we could convince you with our rich breakfast offer. We hope you will visit us again during your next trip to Hamburg. Sincerly Yours team of Novotel Hamburg Alster More 

Padova
Level Contributor
59 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 29, 2015

I was there for one night at the beginning of July. When I think about this hotel I cannot recall anything bad. Staff is helpful and kind, room was very good and restaurant super. A special note for the breakfast that was particularly good. When I'll be back in Hamburg, I'll certainly go back there. Suggested for both work and... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear FTLPadova, we thank you very much for your visit and your kind feedback after your stay in our hotel.We are very happy that you had a good time in our hotel and are looking forward to welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

Reykjavik, Iceland
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed July 27, 2015

Stayed in the Novotel Hamburg City Alster for three nights me, my wife and our two sons. Got a good family room with one king size bed and a sofa bed for the kids. The Hotel is located in a walking distance from the city centre so we did not need our car to get around, that was great plus.... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear HakonSkulason, we thank you very much for your detailled feedback. It´s nice to hear that you and your family had a pleasant stay in our hotel. Please don´t hesitate to contact our reception desk to recieve an additional bed cover at your next stay. We hope we can welcome you as our guests again in the nearest future. Sincerly... More 

Stockholm, Sweden
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 21, 2015

Good location. Center center in a walking distance. Nice restaurant with excellent breakfast. Very good rooms. Parking 16 euros for more than 4 hours stay. They asked for passport when I checked in, never happened before in any Novotel in Germany or France even if I am an old ACCOR member and an EU citizen. Otherwise good stay. Recommend it.

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Faris010, thank you very much for your evaluation and your useful feedback after your stay in our hotel. It´s always a pleasure to receive positive and also critical feedback so that we can improve the quality of our service.We hope we can welcome you as our guest again in the nearest future and are looking forward to welcome you... More 

Tonsberg, Norway
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 19, 2015

Clean hotel with a very friendly personell. A fun hotel for kids, with lots of fun games and a warm velcomning. The breakfast is an experience unlike any hotel we have been to before, the staff is around all the time making sure you have all you need. It is close to the subway that takes you anywhere you need.... More 

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Margrete K, we thank you very much for your kind feedback and also for your recommondation. We are very happy that you had a great time in our hotel and we hope that we can welcome you again as our guest in the nearest future. Sincerly Yours team of Novotel Hamburg Alster More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 15, 2015

Good family rooms. Get the standard room if just staying one night. Upgrade to higher category if staying longer to have some room besides the beds. Located right next to the Lübeckerstrasse U-bahn station.

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Jan W, we thank you very much for taking your time to tell us about your impressions of our hotel. We also thank you for your kind feedback and hope to welcome you and your familiy again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

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