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All 317 Hamburg hotels

Novotel Hamburg City Alster

4.0 of 5 Hotel   |   Luebeckerstrasse 3, 22087 Hamburg, Germany
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Novotel Hamburg City Alster
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Ranked #36 of 317 Hotels in Hamburg
A recent review
5 of 5 stars reviewed 1 week ago
MIcklethwaiteMiss Great Malvern, United Kingdom
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557 reviews from our community

Traveler rating
    194
    281
    67
    13
    2
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217
132
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116
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Great Malvern, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfectly placed right next to the U1 station, this hotel has everything you could wish for and is good value for money. Staff are efficient and pleasant, check-in and check-out swift with a nice touch of sweets and apples available on the Reception counter. Rooms are large and spotless, bright, very comfortable and well-equipped, the free Wifi being a welcome... More

Was this review helpful? Yes 2
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear MIcklethwaiteMiss, thank you very much for your great comment and your praise to all of the employees. We are looking forward to welcome you again in our hotel very soon! Sincerly Yours team of Novotel Hamburg Alster More

Great Malvern, United Kingdom
Senior Contributor
33 reviews 33 reviews
124 helpful votes 124 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a modern hotel two stops on the U1 underground line from Hamburg's main station. The station entrance is within 20 yards of the hotel's, so you can be in the centre of Hamburg within 10 minutes at most. Facilities are all you would expect from a Novotel, with excellent service and thoroughly professional staff. Rooms are modern and... More

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Rovingpublover, thank you very much for your review and your praise to the quality of our hotel. It´s very important for the whole team that our guests feel like at home. We are looking forward to welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster More

Nuenen, The Netherlands
Top Contributor
145 reviews 145 reviews
49 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

After a year back in Novotel Alster. Last year i had a complaint, calling the hotel Timbouktou-like as it did not offer free wifi. But this has now been settled and it seems that alle the Novotels have now this free wifi facility. The rooms are fine, breakfast is OK, public transport a 2 minutes walk away. Good hotel. It... More

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear n_wiedenhof, thank you very much that you have taken the time to tell us your impressions of our hotel. We are very happy that we can offer our guests free wlan in our hotel since about one year. We also thank you for your note about the fee of the parking garage. Please be assured that we make sure... More

Zurich, Switzerland
Top Contributor
57 reviews 57 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I always go in Novotel, when available. I know exactly what to expect: comfort, big rooms, clean, all the services (with free wifi) and a decent restaurant and bar. This Novoetl Alster is no surprise, personal is very nice, good food at the restaurant, not in the city center but very quiet. You get there easily with the S/U Bahn... More

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Michel R, thank you very much that you have taken the time to tell us about your impressions of our hotel. We are very pleased that you enjoyed your stay and hope you will visit us again very soon. Sincerly Yours team of Novotel Hamburg Alster More

Angers, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Everything was perfect! The bedroom, the staff, the breakfast. Our kids enjoyed the kinect! The location is ideal, next to a station although very close to the city center. To conclude, we highly recommend this hôtel!

Was this review helpful? Yes 2
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Cecayle2014, we are very pleased that you and your family enjoyed your stay in our hotel and thank you for your kind review. We hope you will visit us again. Sincerly Yours team of Novotel Hamburg Alster More

Dubai, United Arab Emirates
Top Contributor
61 reviews 61 reviews
38 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed August 9, 2014

Good hotel, near public transport lines, hotel was clean and business friendly. good breakfast. All rooms would be of a generally good standard, more than comfortable No complains form this hotel chain, your able to earn Accor point as this is an Accor Group of Hotels.

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear pavanjugroop, thank you very much for your positive feedback after your stay in our hotel. We are looking forward to welcome you again in the near future. Sincerly Yours team of Novotel Hamburg Alster More

bradford, west yorkshire, uk
Contributor
17 reviews 17 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 7, 2014

If possible we usually try and stay in a Novotel when travelling abroad and this one did not disappoint. The service, cleanliness, helpfullness of staff, facilities, food etc were all top class. I really couldnt fault this hotel and the breakfasts were wonderful.

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear sarah1bradford9, thank you very much for your great assessment. It´s nice to hear that you enjoyed your stay in our hotel. We are looking forward to your next visit in Hamburg. Sincerly Yours team of Novotel Hamburg Alster More

Cambridge, UK
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed July 29, 2014 via mobile

The hotel is located on a very busy main road and hence majority of the rooms have a lot of traffic noise. Worse thing was the service, we asked for extra pillows (only one pillow provided) and were told we had to collect them ourselves from the reception! It's supposed to be a four star hotel. Unbelievable!

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear light11, thank you very much for your useful feedback after your stay in our hotel. For your experiences with our service we would like to apologize to you. It´s very important for the whole team that our guests feel at home. Unfortunately we did not make it up to you. Unfortunately there is also the possibility for adverse effect... More

Norway
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 28, 2014

Our third stay at a Novotel this summer, but this was a bit more disappointing than the others. Still a good, clean and family-friendly hotel, but a few downsides: Not very central (but the U-bahn is right outside), you always have to wait in line for the elevator. Also, the reception area is very noisy, as they've placed a Play(station)... More

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear TPost, thank you very much for taking the time to tell us about your impressions about your stay in our hotel. We are very sorry that that your current stay did not meet your expectations and you have not felt comfortable in our hotel. Novotel offers for families that up to 2 children stay for free in parents' room..... More

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Additional Information about Novotel Hamburg City Alster

Address: Luebeckerstrasse 3, 22087 Hamburg, Germany
Location: Germany > Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Hamburg City Alster 4*
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Also Known As:
Novotel Hamburg Alster Hotel Hamburg
Accor Hamburg Alster
Hamburg Novotel

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