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All 318 Hamburg hotels

Novotel Hamburg City Alster

4.0 of 5 Hotel   |   Luebeckerstrasse 3, 22087 Hamburg, Germany
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85%
Ranked #31 of 318 hotels in Hamburg
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 4 weeks ago
Roger N Frick, Switzerland
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572 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Trieste, Italy
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I'm a customer of this hotel, because, I often find myself in Hamburg for business. I find it very tasteful and welcoming, attentive to detail and service. good cleaning of the rooms. Staff excellent, knowledgeable, courteous and friendly, comfortable small sauna and relaxation area, the only flaw of this hotel are the cushions of the room. Breakfast amazing and full... More

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Michele L, thank you for your positive feedback and your words of praise to all employees. We are very pleased that we were able to convince you again with our quality and hope that you will visit us again soon. Sincerly Yours team of Novotel Hamburg Alster More

Stevenage, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 8, 2014

This hotel was very welcoming with lovely lobby, childrens play area with consoles and fashionable bar that comes alive at night with sparkling hurricane lamps. Contemporary and wonderful breakfast, the hotel even has a subway directly outside so ticks all the boxes for modern functionality. Spacious and friendly, the family felt extremely comfortable and enjoyed all facilities. Centrally located with... More

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear emmabumpus, thank you for describing your impressions of our hotel. We are pleased that you have felt comfortable with us and we will convince you of our good quality on your next visit again. Sincerly Yours team of Novotel Hamburg Alster More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 8, 2014

It's a well located hotel just next to the underground station with onsite parking. It's clean and looking relatively new. Bfast was served to seasonable Novotel standard. However....rooms facing the main road Luberker Strass is quite noisy if you are sensitive to car/ambulance noise. Toilet and bathroom are really small for a 4star hotel but acceptable. The only thing that... More

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Sabrina Y, thank you for your comment and describing your impressions of your stay in our hotel. For the function of the water temperature we would like to apologize to you. We have already informed our technical manager about it.We are looking forward to welcome you again so we can convince you of our quality. Sincerly Yours team of... More

Manchester, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 29, 2014

A great hotel near enough bang in the middle of Hamburg. The rooms were increidbly clean, large and full of everything you could possibly need, also the sofabed was really comfortable which was a pleasant suprise. The facilities in the hotel were just spot on, especially the spa and steam room. The staff were all firendly and tried to help... More

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Plumby94, we are delighted that you have felt comfortable with us and we hope to welcome you in our hotel very soon. Yours team of Novotel Hamburg Alster More

Hamburg
1 review
3 of 5 stars Reviewed January 6, 2014

A good hotel, but the bed is all covered with synthetic sheets, blankets en pillows (polypropyleen). Please offer for people who doesn't want to sleep in synthetics: cotton sheets, blankets and pillows (feather or non allergic).

Review collected in partnership with Easytobook.com

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Gino G, thank you very much for your feedback.We apologize that we did not meet your expectations about our bed linen in the rooms. We are constantly striving to make further improvements and look forward to every suggestion. We hope to welcome you again in our hotel. Sincerly Yours team of the Novotel Hamburg Alster More

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Additional Information about Novotel Hamburg City Alster

Also Known As:
Novotel Hamburg Alster Hotel Hamburg
Novotel Hamburg Alster Hotel
Accor Hamburg Alster
Novotel Hamburg
Hamburg Novotel
Address: Luebeckerstrasse 3, 22087 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#10 Family Hotel in Hamburg
#24 Luxury Hotel in Hamburg
#38 Business Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Hamburg City Alster 4*
Official Description (provided by the hotel):
The new Novotel Hamburg Alster is located in the heart of the Hanseatic City of Hamburg. 10 km from the airport, two stops from the main train station and close to the Aussenalster, this 4 star hotel is ideal for a business trip or holiday. Modern designand comfort characterise the 210 rooms and seven conference rooms. Night owls will appreciate the long opening hours of the hotel bar and the breakfast buffet. Experience total relaxation in our spa centre with gym, sauna and steam bath. ... more   less 
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