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Novotel Hamburg City Alster

#33 of 316 Hotels in Hamburg
Certificate of Excellence
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Luebeckerstrasse 3 | 22087 Hamburg, 22087 Hamburg, Germany
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Novotel Hamburg City Alster
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Novotel Hamburg City Alster
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650 reviews from our community

Traveler rating
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    329
    79
    13
    2
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249
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
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  • Turkish first
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Netherlands
Top Contributor
79 reviews 79 reviews
55 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Not really central, but U-station was just outside of hotel, so not an issue being not central. When you get of underground satiation follow exit signs for swimming pool and you will exit right outside hotel. Plenty hotel underground parking (pay extra). Staff were friendly and efficient. Good choice at breakfast. Room was small for 2 adults and 1 child... More 

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear AJZ, we thank you very much for taking the time to tell us about your impressions of our hotel. We are very pleased that you enjoyed it here and the quality of our service met your expectations. We hope we can welcome you as our guest again in the near future. Sincerly Yours team of Novotel Hamburg Alster More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

8 of us travelled for a weekend to watch Hamburg v Wolfsburg game . Hotel easy to get to from Airport (one change) and is pretty much opposite Lubeckstrasse UBahn station. Rooms clean and comfortable . Not much in the area around the hotel but easy access to central Hamburg on the UBahn and you can walk to the Central... More 

Was this review helpful? Yes
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear David J, thank you very much for your kind feedback and your recommondation. We hope we can welcome you again very soon in our hotel. Sincerly Yours team of Novotel Hamburg Alster More 

Amsterdam, The Netherlands
Contributor
15 reviews 15 reviews
4 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Finding a reasonable hotel with a decent location is not that easy during the Hamburg Marathon weekend. This Novotel is not in the city center but that is not really an issue as the U Bahn entry is located just around the corner. It's also possible to walk to the Haupbahnhof in about 10 minutes. Be aware that the street... More 

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear wren997, we thank you very much for your useful feedback after your stay in our hotel. Your comments are very important to us. It is always a pleasure to receive positive but also critical feedback, so that we can improve the quality of our service. We already discussed your note with our team and are very sorry for your... More 

Groningen, The Netherlands
Top Contributor
64 reviews 64 reviews
25 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Needed a three beds hotel and was glad to find this. A nice hotel. Good sleep, nice breakfast, good location (pretty close to the main station). Thought the price was reasonable. No complain whatsoever (good wifi, nice service)

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Nikonian76, thank you very much for your kind feedback. We are very happy that you had a pleasant stay here in our hotel and we hope we can welcome you again very soon. Sincerly Yours team of Novotel Hamburg Alster More 

Lancaster, United Kingdom
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 14, 2015

We stayed at the Alster hotel as a family of four, the room was comfortable, quiet with a decent standard of bathroom facilities. Kettle provided with very little drink sachets, had to keep asking for extra coffee and milk portions. Mini bar not used as too expensive.Breakfast was pleasant very busy but a good selection. Kids enjoyed the playstation, xbox... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear jayne_park1, thank you very much for your kind feedback after your stay in our hotel. It´s nice to hear that you and your family enjoyed it being our guests. . But we are very sorry for the experiences of your child on our reception. At Novotel all children receive a small gift on arrival. This gift can change constantly... More 

Norwich
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed February 6, 2015

but not the best Novotel. The rooms are a pretty standard Accor style, but are they really 4*? A good point is the seperate toilet but, the bathroom is a small with nowhere to set out ones toiletries. There is no wardrobe, clothes are hung on the wall. Tea & coffee facilities are adequate but the choice of drinks is... More 

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Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear Swampy44, thank you very much for your detailled feedback here on tripadvisor. We are very sorry that the style of our Novotel didn´t meet your expectations. It is always a pleasure to receive positive but also critical feedback, so that we can improve our quality. We hope we can welcome you as our guest again very soon. Sincerly Yours... More 

Glasgow
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 2, 2015

The location is not exactly central but that isn't a problem as it's right next to the underground trains that run all day & night. It will only take minutes to get the train from the centre to the hotel. I shared a twin room it was clean, had decent beds and the usual kettle/tea/coffee. The toilet is in it's... More 

Was this review helpful? Yes 1
Novotel_Hamburg, Manager at Novotel Hamburg City Alster, responded to this review

Dear GlasgowSpanky, thank you very much for your great review. We are very happy that you enjoyed it being our guest. We are looking forward to welcome you again very soon in our hotel. Sincerly Yours team of Novotel Hamburg Alster More 

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