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All 317 Hamburg hotels

Holiday Inn Hamburg

4.0 of 5 Hotel   |   Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
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Ranked #149 of 317 Hotels in Hamburg
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4 of 5 stars reviewed 2 days ago
CHE01200 Oslo, Norway
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369 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Oslo, Norway
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is fine for a couple of nights on a business trip to Hamburg. I would not recommend this for tourists visiting Hamburg. The hotel its self is a taxi ride away from any life. It's over the Elbe river on the other side of the bridge. 25-30€ in a taxi from the airport. The hotel offers everything you... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. It is good to know that you enjoyed your stay with us. Our hotel is located near the city center and by bus you can reach Hamburg main station in under 10 minutes. We are... More

Kingston-upon-Hull, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for the second time during SMM fair in September for 2 nights. It is a 25-30 euro taxi ride from the airport and has more or less what you would expect from the holiday inn brand. The bar and breakfast are ok but have to say that I did not sleep for two nights as room (436)... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear William, Thank you very much for your feedback. We appreciate this as it helps us to improve our services on a reguar basis. Whenever it is possible, we take your wishes regarding the room into cosinderation. Please feel free to note your preferences with your booking. Our hotel offers rooms in different categories. The rooms in the category standard... More

Sharjah, United Arab Emirates
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Me & colleague stayed in Holiday Inn, Billwerder Neuer Deich, Hamburg for 4/5 days. The hotel has most of the required good things which one should have, however felt a little machine like, no personal touch. The rooms were quite ok size wise, very neat & clean, good bed & linen, free WiFi in room, tea/ coffee kettle (great for... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Please accept our apology for the inconvenience you experienced. Be assured that we want to make every stay with us a comfortable one and that we will talk about your remarks with our staff members.... More

Stonehaven, United Kingdom
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, good sauna, ( a jacuzzi would have been the topping) Reasonably placed for visiting town - 12 euro taxi or a 10 min walk and 10 min, 2 euro bus trip, Hotel restaurant was very busy for breakfast as it also feeds people from the adjoining apartment hotel so upwards of 700 guests could be using it. Resturaunt... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Sandy, Thank you very much for your feedback. It is good to know that you enjoyed your stay with us. As you experienced our hotel is located near the center and you can reach main station by bus in less than 10 minutes. We hope to welcome you back at our Holiday Inn Hamburg! Best regards, Daniela Gorres (Guest... More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

For working purposes did I visit Hamburg (again) by middle of August. I had been living in Hamburg for several years, and I did not ever walked through this area: it is too far from the center, and too many rooms face the bahn, full of cars at any time of the day. Anyone sleeping there should make a choice... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Gabriel, Thank you very much for your feedback. We are sorry we did not meet your expectations. As you have lived in the city of Hamburg you certainly know the location of our hotel at the "Elbbrücken". We do offer rooms in different categories and the room in the category standard plus and up do offer an a/c. Whenever... More

Nis, Serbia
1 review
1 of 5 stars Reviewed 4 weeks ago

I was in this hotel in jun 2014. on a business trip. Company paid in advance, but when we came they told us that it has not been paid. Girls on reception were very unpleasant. So I paid in cash on spot and they told me it will be refunded if it is double paid. Later they confirmed that it... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Barbara, Thank you for your feedback. As you know from the e-mail correspondence with your german contact person, we stayed in close contact with the company. Unfortunately there were some problems with the transaction to a foreign country. However, a few days ago our bank confirmed that the transaction was successful. Best regards, Daniela Gorres (Guest Relations Manager) More

Contributor
19 reviews 19 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 13, 2014

Very big hotel with a few sections. May take you a while to get from the room to the lobby. Hotel is located right on the entrance bridge to Hamburg and hence the room was very noisy from cars driving on the road thought the night..not recommended only because of this. Nice hotel otherwise..

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Bentzus, Thank you very much for your feedback. We are sorry we did not meet all of your expectations. Whenever it is possible, we will give you a room which meets your preferences regarding the location. However this is depends upon the booking situation. Please let us know with your booking, if you prefer a room facing the harbor... More

Rome, Italy
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 8, 2014

Dirty carpet, curtains with holes, dirty wallpaper starting to peel off in a spot. "Standard rooms" don't have air conditioning, and are very hot in the summer. Half the rooms are right on the highway and are noisy even with closed windows. Will definitely not come back.

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Giuliano, Thank your for your feedback. We are sorry we did not meet your expectations. Our hotel offers rooms in different categories. The rooms from the standard plus category and up do offer an a/c. The renovation of our hotel already started and we finished the work in the public areas. Rest assured that we will continue our work... More

Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 31, 2014

This hotel is old. the owners did not invest in refurbishing, so: long queues at check-in and check-out, no recognition for Priority members. Old rooms, the curtain (615) was full of holes, as if termites had lunch on it. Matresses were old and uncomfortable. Breakfast is a mission almost impossible becuase of the queues, lack of room and lack of... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Simon, Thank you for your feedback. We are sorry we did not meet your expectations. Please accept our apology for the inconveniences you have experienced. Be assured that we want to make every stay with us a comfortable and enjoyable one. We would be happy to convince you of our services during another stay with us. Kind regards, Daniela... More

Avon, CT
Top Contributor
132 reviews 132 reviews
76 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed July 30, 2014

Paid parking below the hotel. Reception was friendly and efficient Stayed on the executive floor. Rooms are getting a bit long in the tooth, but everything was fine. Air Cond. was ok, but not great. Elevators a bit busy. Ate dinner in the bar (a bowl of chili and a salad) and had breakfast in the hotel. Both were fine... More

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank your for your feedback. We are sorry we did not make your stay something special and would like ti get another chance to do so. We are looking forward to welcoming you some time in the future! Kind regards, Daniela Gorres (Guest Relations Manager) More

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Additional Information about Holiday Inn Hamburg

Address: Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
Phone Number:
Location: Germany > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Hamburg 4*
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Also Known As:
Holiday Inn Hamburg Hotel Hamburg
Hamburg Holiday Inn

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