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Holiday Inn Hamburg

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Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
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Holiday Inn Hamburg
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Holiday Inn Hamburg
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410 reviews from our community

Traveler rating
    55
    168
    118
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
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English first
  • All months
    (410)
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    (78)
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    (142)
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    (106)
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    (84)
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Vaasa, Finland
Top Contributor
205 reviews 205 reviews
69 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was visiting Hamburg for business and stayed at the Holiday Inn. I arrived late in the evening and was greeted by an extremely polite and helpful guy at the reception desk. He told me I had been upgraded to an executive room, which was of course a plus. I'm rather sure it was a smoking room though. The room... More 

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Linda, thanks for taking the time to give us some feedback regarding your stay. We are glad you enjoyed staying with us in Hamburg. Hopefully see you back soon in Hamburg, Ben Dethlefs (Guest-Relations) More 

England, United Kingdom
1 review
2 of 5 stars Reviewed February 20, 2015

This place is terrible it smelt and the carpets had brown stuff in the carpet. The place has little English speaking people. We had been automatically placed in a smoking room because we were told at the end of the stay that they just put anybody in one unless said otherewise. The pool was tiny and had a bad sauna.... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We are sorry we could not meet your expectations. Our team members at the reception do all speak English as a second language. The hotel offers rooms in different categories and with different equipment. The rooms from the category standard plus an up offer an A/C. To meet your needs please... More 

Contributor
14 reviews 14 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 3, 2015

Hotel is fine in general and has all amenities required. Few restaurants nearby. Location is 20 euro taxi from the center of Hamburg so quite pricey if doing this twice daily. For the money you pay though i feel you get excellent value for money.

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Therefore it is good to know that you enjoyed your stay with us. Did you know that you can reach our hotel by bus conveniently from Hamburg main station in less than 10 minutes? The... More 

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed January 30, 2015

The hotel is clean and tidy a bit out of the city but only 10 euro by taxi or and easy bus ride away. The reception staff are friendly and very helpful and do what they can to help and work out any problem. There are no real good views from the hotel.

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear John, Thank you very much for your feedback. We really appreciate this and will forward it to our staff. We would be happy to welcome you back soon! Kind regards, Daniela Gorres (Guest Relations Manager) More 

San Francisco, CA
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 15, 2015

We stayed here on a family visit only to collect points for the IHG Rewards program - I would not stay here again or recommend it. There is nothing terribly wrong with this hotel, it's mediocre on all counts, but there are so many better options in Hamburg, so unless you have to stay in this area and are a... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you vey much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Please accept our apology that we did not make your stay with us a special one. We will talk about your remarks with our team at the reception and would be more than happy to... More 

Hamburg, Germany
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 18, 2014

Big HI located just outside of the city, which made it good for getting to work, but left quite something to desired when wanting to go out. Dated rooms, albeit that they are modernising. Staff is very friendly. Had to stay there on multiple occassions and felt always very welcome.

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Mischa, Thank you very much for your feedback. We really appreciate this and will forward it to our staff. We would be happy to welcome you back soon and wish you a great Holiday Season! Kind regards, Daniela Gorres (Guest Relations Manager) More 

India
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed December 14, 2014

I stayed here for 3 nights last week. There is no reason I can really think why I would return to this hotel when there are so many better options at similar or lower prices available in Hamburg. Location : The hotel is pretty much far from everything. There is a Aldi (supermarket) and Kik (discount clothing store) about 7... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Marshalex, Thank you very much for your feedback. We are sorry we did not meet your expectations. Our hotel is located near the city center and you can reach the main station by bus in less than 10 minutes. The bus stop is just down the road. Please accept our apology for the inconvenience you experienced and rest assured... More 

2 reviews
3 of 5 stars Reviewed December 4, 2014

The price was excellent and made me decide to stay here rather than in town. 20 minute wait in a queue to check in was very annoying indeed. Journeys into town via no 3 bus easy. Room good and quiet. Breakfast OK but expensive. Restaurant OK but expensive and limited choice. Excellent Chinese down the road by the bus stop.... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Stephen, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Please accept our apology for the waiting time during check-in. We would be happy to welcome you back soon. Have a great holiday season! Kind regards, Daniela Gorres (Guest Relations Manager) More 

Chennai (Madras), India
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 25, 2014

Stayed in 3 nights in room number 458.Very good hotel Plus: Very good room. very clean, hygienic. Heater, everything working fine. Good reception. Very friendly staffs. Very good breakfast. (you have to rush before 9am otherwise its is full, need to wait littlebit) Minibar always free (one coke, 2 water bottle, 1 beer). Everyday, it is replenished. People like me... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback We really appreciate this. A recommendation is the best sign for the good wrk of our team. The busline 3 connects our hotel with the mainstation every 10 minutes on weekdays. We are looking frward to welcoming you back soon. Kind regards, Daniela Gorres (Guest Relations Manager) More 

Hamburg, Germany
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2014

Wife, mum and 3 kids all felt at home in this hotel. Service was excellent. Free mini bar drinks were provided. We found the rooms very peaceful. Very clean and pleasant atmosphere all over; highly recommended to families.

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Manager at Holiday Inn Hamburg, responded to this review

Dear Mike, thank you so much for sharing staying with us in the Holiday Inn Hamburg. We are glad to hear that you enjoyed your family vacation and hope to have you back soon. Best regards, Ben Dethlefs (Guest Relations) More 

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