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Holiday Inn Hamburg

4.0 of 5 Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
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Holiday Inn Hamburg
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Holiday Inn Hamburg
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395 reviews from our community

Traveler rating
    54
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    108
    34
    34
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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    (395)
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    (143)
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San Francisco, CA
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here on a family visit only to collect points for the IHG Rewards program - I would not stay here again or recommend it. There is nothing terribly wrong with this hotel, it's mediocre on all counts, but there are so many better options in Hamburg, so unless you have to stay in this area and are a... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you vey much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Please accept our apology that we did not make your stay with us a special one. We will talk about your remarks with our team at the reception and would be more than happy to... More 

Hamburg, Germany
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 18, 2014

Big HI located just outside of the city, which made it good for getting to work, but left quite something to desired when wanting to go out. Dated rooms, albeit that they are modernising. Staff is very friendly. Had to stay there on multiple occassions and felt always very welcome.

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Mischa, Thank you very much for your feedback. We really appreciate this and will forward it to our staff. We would be happy to welcome you back soon and wish you a great Holiday Season! Kind regards, Daniela Gorres (Guest Relations Manager) More 

India
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed December 14, 2014

I stayed here for 3 nights last week. There is no reason I can really think why I would return to this hotel when there are so many better options at similar or lower prices available in Hamburg. Location : The hotel is pretty much far from everything. There is a Aldi (supermarket) and Kik (discount clothing store) about 7... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Marshalex, Thank you very much for your feedback. We are sorry we did not meet your expectations. Our hotel is located near the city center and you can reach the main station by bus in less than 10 minutes. The bus stop is just down the road. Please accept our apology for the inconvenience you experienced and rest assured... More 

2 reviews
3 of 5 stars Reviewed December 4, 2014

The price was excellent and made me decide to stay here rather than in town. 20 minute wait in a queue to check in was very annoying indeed. Journeys into town via no 3 bus easy. Room good and quiet. Breakfast OK but expensive. Restaurant OK but expensive and limited choice. Excellent Chinese down the road by the bus stop.... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Stephen, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Please accept our apology for the waiting time during check-in. We would be happy to welcome you back soon. Have a great holiday season! Kind regards, Daniela Gorres (Guest Relations Manager) More 

Chennai (Madras), India
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 25, 2014

Stayed in 3 nights in room number 458.Very good hotel Plus: Very good room. very clean, hygienic. Heater, everything working fine. Good reception. Very friendly staffs. Very good breakfast. (you have to rush before 9am otherwise its is full, need to wait littlebit) Minibar always free (one coke, 2 water bottle, 1 beer). Everyday, it is replenished. People like me... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback We really appreciate this. A recommendation is the best sign for the good wrk of our team. The busline 3 connects our hotel with the mainstation every 10 minutes on weekdays. We are looking frward to welcoming you back soon. Kind regards, Daniela Gorres (Guest Relations Manager) More 

Hamburg, Germany
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 9, 2014

Wife, mum and 3 kids all felt at home in this hotel. Service was excellent. Free mini bar drinks were provided. We found the rooms very peaceful. Very clean and pleasant atmosphere all over; highly recommended to families.

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Manager at Holiday Inn Hamburg, responded to this review

Dear Mike, thank you so much for sharing staying with us in the Holiday Inn Hamburg. We are glad to hear that you enjoyed your family vacation and hope to have you back soon. Best regards, Ben Dethlefs (Guest Relations) More 

Geneva, Switzerland
2 reviews
1 of 5 stars Reviewed October 8, 2014 via mobile

Never again! Travelling for business most of my time, this was probably the worst "accommodation" experience in Germany I had. From the noisy rooms ( I changed twice...) to the arrogant & impolite service, this is definetely a NO GO!

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Jonathan, Thank you for your feedback. We are sorry we did not meet your expectations. Please accept our apology for the inconvenience you experienced. We would be happy to convince you of our services during another stay with us. Kind regards, Daniela Gorres (Guest Relations Manager) More 

Senior Contributor
34 reviews 34 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 27, 2014

It nice hotel , we stay at 18 the floor facing bridges they give us suit it very big and comfortable with free parking . The hotel is clean and relaxing .. But the reception staff should be more helpful when you need the.

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We are happt that you enjoyed your stay with us. Please rest assured that we do our very best to help our guests whenever it is possible. We are looking forward to welcoming you back some time in the future! Kind regards, Daniela Gorres (Guest Relations Manager) More 

Apple river
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 25, 2014

We stayed at the Holiday Inn for 5 days to sight see and visit family in Hamburg. The hotel is large and from our room you could see the Elbe River. The room was quiet and very clean. I liked that they gave you bath sheets robe and slippers for pool use. Their breakfast buffet was outstanding,lots of different foods... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this and will forward it to our staff. Hope to welcome you back soon - the city of Hamburg is always worth a trip! Kind regards, Daniela Gorres (Guest Relations Manager) More 

Cape Town Central, South Africa
Top Contributor
263 reviews 263 reviews
22 hotel reviews
179 helpful votes 179 helpful votes
3 of 5 stars Reviewed September 24, 2014

The Holiday Inn is OK - it has a 4 Star grading but it is a pretty basic Holiday Inn just like all hotels in this chain all over the world. Rooms are clean; bathrooms are clean - but sadly the towels are not the lovely oversized fluffy bath sheets I've had in Holiday Inn in the US, Canada &... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Marguerite, Thank you very much for your feedback. This helps us to improve our services on a regular basis. We are sorry we did mot meet all of your expectations. Please accept our apology for any inconvenience this might hav caused. We are happy to provide you with amenities at our reception. We would be happy to convince you... More 

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Additional Information about Holiday Inn Hamburg

Address: Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
Phone Number:
Location: Germany > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Hamburg 4*
Number of rooms: 385
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Also Known As:
Holiday Inn Hamburg Hotel Hamburg
Hamburg Holiday Inn
Hotel Style:
#71 Luxury Hotel in Hamburg

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