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Holiday Inn Hamburg

4.0 of 5 Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
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Holiday Inn Hamburg
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Holiday Inn Hamburg
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380 reviews from our community

Traveler rating
    52
    159
    105
    32
    32
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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  • All months
    (380)
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    (72)
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    (143)
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Hamburg, Germany
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Wife, mum and 3 kids all felt at home in this hotel. Service was excellent. Free mini bar drinks were provided. We found the rooms very peaceful. Very clean and pleasant atmosphere all over; highly recommended to families.

Was this review helpful? Yes
Holiday_Inn_Hamburg, Manager at Holiday Inn Hamburg, responded to this review

Dear Mike, thank you so much for sharing staying with us in the Holiday Inn Hamburg. We are glad to hear that you enjoyed your family vacation and hope to have you back soon. Best regards, Ben Dethlefs (Guest Relations) More

Geneva, Switzerland
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

Never again! Travelling for business most of my time, this was probably the worst "accommodation" experience in Germany I had. From the noisy rooms ( I changed twice...) to the arrogant & impolite service, this is definetely a NO GO!

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Jonathan, Thank you for your feedback. We are sorry we did not meet your expectations. Please accept our apology for the inconvenience you experienced. We would be happy to convince you of our services during another stay with us. Kind regards, Daniela Gorres (Guest Relations Manager) More

Senior Contributor
23 reviews 23 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It nice hotel , we stay at 18 the floor facing bridges they give us suit it very big and comfortable with free parking . The hotel is clean and relaxing .. But the reception staff should be more helpful when you need the.

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We are happt that you enjoyed your stay with us. Please rest assured that we do our very best to help our guests whenever it is possible. We are looking forward to welcoming you back some time in the future! Kind regards, Daniela Gorres (Guest Relations Manager) More

Apple river
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Holiday Inn for 5 days to sight see and visit family in Hamburg. The hotel is large and from our room you could see the Elbe River. The room was quiet and very clean. I liked that they gave you bath sheets robe and slippers for pool use. Their breakfast buffet was outstanding,lots of different foods... More

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this and will forward it to our staff. Hope to welcome you back soon - the city of Hamburg is always worth a trip! Kind regards, Daniela Gorres (Guest Relations Manager) More

Cape Town Central, South Africa
Top Contributor
238 reviews 238 reviews
21 hotel reviews
161 helpful votes 161 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The Holiday Inn is OK - it has a 4 Star grading but it is a pretty basic Holiday Inn just like all hotels in this chain all over the world. Rooms are clean; bathrooms are clean - but sadly the towels are not the lovely oversized fluffy bath sheets I've had in Holiday Inn in the US, Canada &... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Marguerite, Thank you very much for your feedback. This helps us to improve our services on a regular basis. We are sorry we did mot meet all of your expectations. Please accept our apology for any inconvenience this might hav caused. We are happy to provide you with amenities at our reception. We would be happy to convince you... More

Oslo, Norway
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 16, 2014

This hotel is fine for a couple of nights on a business trip to Hamburg. I would not recommend this for tourists visiting Hamburg. The hotel its self is a taxi ride away from any life. It's over the Elbe river on the other side of the bridge. 25-30€ in a taxi from the airport. The hotel offers everything you... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. It is good to know that you enjoyed your stay with us. Our hotel is located near the city center and by bus you can reach Hamburg main station in under 10 minutes. We are... More

Kingston-upon-Hull, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 14, 2014

I stayed here for the second time during SMM fair in September for 2 nights. It is a 25-30 euro taxi ride from the airport and has more or less what you would expect from the holiday inn brand. The bar and breakfast are ok but have to say that I did not sleep for two nights as room (436)... More

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear William, Thank you very much for your feedback. We appreciate this as it helps us to improve our services on a reguar basis. Whenever it is possible, we take your wishes regarding the room into cosinderation. Please feel free to note your preferences with your booking. Our hotel offers rooms in different categories. The rooms in the category standard... More

Sharjah, United Arab Emirates
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 11, 2014 via mobile

Me & colleague stayed in Holiday Inn, Billwerder Neuer Deich, Hamburg for 4/5 days. The hotel has most of the required good things which one should have, however felt a little machine like, no personal touch. The rooms were quite ok size wise, very neat & clean, good bed & linen, free WiFi in room, tea/ coffee kettle (great for... More

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Please accept our apology for the inconvenience you experienced. Be assured that we want to make every stay with us a comfortable one and that we will talk about your remarks with our staff members.... More

Stonehaven, United Kingdom
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 1, 2014

Nice hotel, good sauna, ( a jacuzzi would have been the topping) Reasonably placed for visiting town - 12 euro taxi or a 10 min walk and 10 min, 2 euro bus trip, Hotel restaurant was very busy for breakfast as it also feeds people from the adjoining apartment hotel so upwards of 700 guests could be using it. Resturaunt... More

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Sandy, Thank you very much for your feedback. It is good to know that you enjoyed your stay with us. As you experienced our hotel is located near the center and you can reach main station by bus in less than 10 minutes. We hope to welcome you back at our Holiday Inn Hamburg! Best regards, Daniela Gorres (Guest... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 21, 2014

For working purposes did I visit Hamburg (again) by middle of August. I had been living in Hamburg for several years, and I did not ever walked through this area: it is too far from the center, and too many rooms face the bahn, full of cars at any time of the day. Anyone sleeping there should make a choice... More

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Gabriel, Thank you very much for your feedback. We are sorry we did not meet your expectations. As you have lived in the city of Hamburg you certainly know the location of our hotel at the "Elbbrücken". We do offer rooms in different categories and the room in the category standard plus and up do offer an a/c. Whenever... More

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Additional Information about Holiday Inn Hamburg

Address: Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
Phone Number:
Location: Germany > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Hamburg 4*
Number of rooms: 385
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Also Known As:
Holiday Inn Hamburg Hotel Hamburg
Hamburg Holiday Inn

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