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Holiday Inn Hamburg

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Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
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Holiday Inn Hamburg
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437 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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  • English first
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English first
  • All months
    (437)
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    (96)
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    (151)
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    (106)
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Basel, Switzerland
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I chose Holiday Inn Hamburg because of its wonderful location on The Elb river. from the room window you have a nice panoramic view to the haven.Nearby the hotel you can find a public buses station to take you to everywhere at Hamburg, well connected net including buses and several lines of Metro. The hotel was really nice, clean and... More 

Was this review helpful? Yes
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for a weekend to attend a friends wedding. We arrived late and the staff were extremely helpful and polite. They all spoke English. The room was big and very quiet considering the central location and being on the ground floor. Breakfast was plentiful and well organised. Really close to S1 train stop that takes you everywhere including... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Isabella, Thank you very much for your feedback. We really appreciate this and would be happy to welcome you back soon. Kind regards, Daniela Gorres (Guest Relations Manager) More 

Chicago, Illinois
Level Contributor
191 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very cordial, english speaking reception staff and facile check-in, parking is 15 Eu and located in the basement of the hotel with easy access. We stayed in a twin double, the beds frames were weak and so comfort was as one would expect. Breakfast is 13Eu and a every good spread.

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this and would be happy to welcome you back soon. Kind regards to the "windy city", Daniela Gorres (Guest Relations Manager) More 

Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed April 9, 2015

Loved the breakfast (fresh eggs,sausage,bacon)and prompt service..you can buy your favorite flavour natural jam bottle if in stock. The rooms were a let down though with the washroom oddly placed close to the bed area..too crammed up! I stayed on the 1st floor and it was very noisy..never tried the in house bar Windfang..looked crowded and popular. They had limited... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. We are sorry we did not meet all your expectations. Our hotel offers 60 parking spaces withour costs and beyond this 220 in our underground parking with a fee. We have rooms in different categories... More 

Vaasa, Finland
Level Contributor
209 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed March 8, 2015

I was visiting Hamburg for business and stayed at the Holiday Inn. I arrived late in the evening and was greeted by an extremely polite and helpful guy at the reception desk. He told me I had been upgraded to an executive room, which was of course a plus. I'm rather sure it was a smoking room though. The room... More 

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Linda, thanks for taking the time to give us some feedback regarding your stay. We are glad you enjoyed staying with us in Hamburg. Hopefully see you back soon in Hamburg, Ben Dethlefs (Guest-Relations) More 

England, United Kingdom
1 review
2 of 5 stars Reviewed February 20, 2015

This place is terrible it smelt and the carpets had brown stuff in the carpet. The place has little English speaking people. We had been automatically placed in a smoking room because we were told at the end of the stay that they just put anybody in one unless said otherewise. The pool was tiny and had a bad sauna.... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We are sorry we could not meet your expectations. Our team members at the reception do all speak English as a second language. The hotel offers rooms in different categories and with different equipment. The rooms from the category standard plus an up offer an A/C. To meet your needs please... More 

Travelers are raving about these Hamburg hotels

Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 3, 2015

Hotel is fine in general and has all amenities required. Few restaurants nearby. Location is 20 euro taxi from the center of Hamburg so quite pricey if doing this twice daily. For the money you pay though i feel you get excellent value for money.

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Therefore it is good to know that you enjoyed your stay with us. Did you know that you can reach our hotel by bus conveniently from Hamburg main station in less than 10 minutes? The... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 30, 2015

The hotel is clean and tidy a bit out of the city but only 10 euro by taxi or and easy bus ride away. The reception staff are friendly and very helpful and do what they can to help and work out any problem. There are no real good views from the hotel.

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear John, Thank you very much for your feedback. We really appreciate this and will forward it to our staff. We would be happy to welcome you back soon! Kind regards, Daniela Gorres (Guest Relations Manager) More 

San Francisco, CA
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed January 15, 2015

We stayed here on a family visit only to collect points for the IHG Rewards program - I would not stay here again or recommend it. There is nothing terribly wrong with this hotel, it's mediocre on all counts, but there are so many better options in Hamburg, so unless you have to stay in this area and are a... More 

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you vey much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Please accept our apology that we did not make your stay with us a special one. We will talk about your remarks with our team at the reception and would be more than happy to... More 

Hamburg, Germany
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 18, 2014

Big HI located just outside of the city, which made it good for getting to work, but left quite something to desired when wanting to go out. Dated rooms, albeit that they are modernising. Staff is very friendly. Had to stay there on multiple occassions and felt always very welcome.

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Mischa, Thank you very much for your feedback. We really appreciate this and will forward it to our staff. We would be happy to welcome you back soon and wish you a great Holiday Season! Kind regards, Daniela Gorres (Guest Relations Manager) More 

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