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Holiday Inn Hamburg

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Billwerder Neuer Deich 14, 20539 Hamburg, Germany (Formerly Forum Hotel)
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Holiday Inn Hamburg
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Holiday Inn Hamburg
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448 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
  • All months
    (448)
  • Mar-May only
    (96)
  • Jun-Aug only
    (162)
  • Sep-Nov only
    (106)
  • Dec-Feb only
    (84)
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Oldham, United Kingdom
Level Contributor
112 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Slightly odd location at the end of a residential street, but handy for the bus stop into the centre of Hamburg (around 15 minutes, although the buses seem to turn up when they want - or not) plus a couple of cafes for breakfast and a supermarket across the road. There's a good bar on the ground floor, but we... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. Please accept our apology regarding the extra bedding and pillows. Our team at the front office should be able to assist you in this matter if housekeeping is not there anymore after 11 pm. We... More 

Chapel Hill, North Carolina
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I visited this hotel for our family trip to Hamburg few days ago. As many people mentioned in the reviews grounds around the hotel are not the greatest. We tried to go for walk around the Elb some teenagers were drinking beer on the street just around the hotel .Rooms are clean but outdated so its the pool and other... More 

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you for your feedback regarding your stay with us. We are sorry we did not meet your expectations. We offer our rooms not with seasonal prices but with to-date prices, so the different nights may differ in the costs. Smoking is not permitted in our public areas, however we cannot forbid smoking outdoors. We would be happy... More 

Travelers are raving about these Hamburg hotels

Harlingen, Texas
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Unless you are attending an event near this hotel like I was there is no need to stay here. The hotel is too far from the city center even though the bus stop is fairly close to the hotel and the bus will take you to the main train station from where you can get on a hop on /... More 

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Stockholm County, Sweden
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Big hotel with small pool. Not interesting, quite functional but not nice. The neighbourhood is not nice, a bit scruffy. No nice restaurants near the hotel. Good garage under the hotel. Awful breakfast. Nice beds and bathrooms.

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Karin, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. We are sorry we did not meet your expctaions. Our Holiday Inn Hamburg is located near the city center, only a short 10 minutes busride away from different restaurant, bars and shopping facilities. We would... More 

Basel, Switzerland
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I chose Holiday Inn Hamburg because of its wonderful location on The Elb river. from the room window you have a nice panoramic view to the haven.Nearby the hotel you can find a public buses station to take you to everywhere at Hamburg, well connected net including buses and several lines of Metro. The hotel was really nice, clean and... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Mohamed, Thank you very much for your feedback. We really appreciate this. Please accept our apology for the inconvenience you experienced regarding your departure. Rest aussured that we will talk about this matter with our co-worker. We would be happy to welcome you back soon. Kind regards, Daniela Gorres (Guest Relations Manager) More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 17, 2015 via mobile

We stayed here for a weekend to attend a friends wedding. We arrived late and the staff were extremely helpful and polite. They all spoke English. The room was big and very quiet considering the central location and being on the ground floor. Breakfast was plentiful and well organised. Really close to S1 train stop that takes you everywhere including... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Isabella, Thank you very much for your feedback. We really appreciate this and would be happy to welcome you back soon. Kind regards, Daniela Gorres (Guest Relations Manager) More 

Chicago, Illinois
Level Contributor
206 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed June 11, 2015

Very cordial, english speaking reception staff and facile check-in, parking is 15 Eu and located in the basement of the hotel with easy access. We stayed in a twin double, the beds frames were weak and so comfort was as one would expect. Breakfast is 13Eu and a every good spread.

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this and would be happy to welcome you back soon. Kind regards to the "windy city", Daniela Gorres (Guest Relations Manager) More 

Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed April 9, 2015

Loved the breakfast (fresh eggs,sausage,bacon)and prompt service..you can buy your favorite flavour natural jam bottle if in stock. The rooms were a let down though with the washroom oddly placed close to the bed area..too crammed up! I stayed on the 1st floor and it was very noisy..never tried the in house bar Windfang..looked crowded and popular. They had limited... More 

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Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We really appreciate this as it helps us to improve our services on a regular basis. We are sorry we did not meet all your expectations. Our hotel offers 60 parking spaces withour costs and beyond this 220 in our underground parking with a fee. We have rooms in different categories... More 

Vaasa, Finland
Level Contributor
209 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed March 8, 2015

I was visiting Hamburg for business and stayed at the Holiday Inn. I arrived late in the evening and was greeted by an extremely polite and helpful guy at the reception desk. He told me I had been upgraded to an executive room, which was of course a plus. I'm rather sure it was a smoking room though. The room... More 

Was this review helpful? Yes 1
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Linda, thanks for taking the time to give us some feedback regarding your stay. We are glad you enjoyed staying with us in Hamburg. Hopefully see you back soon in Hamburg, Ben Dethlefs (Guest-Relations) More 

England, United Kingdom
1 review
2 of 5 stars Reviewed February 20, 2015

This place is terrible it smelt and the carpets had brown stuff in the carpet. The place has little English speaking people. We had been automatically placed in a smoking room because we were told at the end of the stay that they just put anybody in one unless said otherewise. The pool was tiny and had a bad sauna.... More 

Was this review helpful? Yes
Holiday_Inn_Hamburg, Guest Relations Manager at Holiday Inn Hamburg, responded to this review

Dear Guest, Thank you very much for your feedback. We are sorry we could not meet your expectations. Our team members at the reception do all speak English as a second language. The hotel offers rooms in different categories and with different equipment. The rooms from the category standard plus an up offer an A/C. To meet your needs please... More 

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