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ARCOTEL Onyx

4.5 of 5 Reeperbahn 1 A, 20359 Hamburg, Germany
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Certificate of Excellence 2014
ARCOTEL Onyx
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ARCOTEL Onyx
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331 reviews from our community

Traveler rating
    179
    122
    20
    4
    6
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26
132
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82
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • Danish first
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  • English first
  • French first
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    (331)
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Edenbridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed here for two nights in December. The hotel is really easy to find from both the S-Bahn and particularly the U-Bahn, with St Pauli just across the road from the hotel. The staff were really friendly and helpful upon arrival. The room was spacious, clean and modern. Unlike a lot of hotels i've found recently you can actually... More 

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Oxford, United Kingdom
Top Contributor
50 reviews 50 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Was booked in through work and wasn't sure what to expect. Very impressed with every aspect, from the modern decor through to the well thought out breakfast selection. Obviously very close to the action of the Reeperbahn but only a shirt walk too to the Harbour area, and the underground also on the doorstep. Great choice, good value and a... More 

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Mainz, Germany
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

To be honest I found this hotel a bit weird. The reception area looks a bit like an oddly designed furniture store with 10 types of different chairs. The lobby bar had a nice range of drinks to warm us up after going the the Dom, the bartender knew what he was doing. The breakfast area is in a different... More 

Was this review helpful? Yes 1
london
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our stay at this hotel was very pleasant! it was very clean and had lots of modern furnishings, the hotel is pictured exactly as it is on their website. the beds are very comfortable and the staff are really friendly!

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Kuwait
Top Contributor
52 reviews 52 reviews
42 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 1, 2014

Really enjoyed our stay here and although it's on the Repperbahn, it's still in a nice location close to the park. Our check-in was excellent, quick and professional. Staff were helpful and provided us with the internet code, rather than us having to ask. Our room was on the seventh floor towards the rear of the hotel and although there's... More 

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Jana S, Leiter Front Office at ARCOTEL Onyx, responded to this review

Dear AbiKuwait, thank you very much for staying at the ARCOTEL Onyx and for taking the time to write this amazing feedback. It is great pleasure to hear that you enjoyed your stay so much and had a good time, exploring the beautiful city of Hamburg and all the things it has to offer. We are delighted to hear you... More 

Haderslev
Top Contributor
53 reviews 53 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 20, 2014

Back at Onyx - this time the hotel contruction was finally finished (nice) Hotel staff was very friendly, and we got some nice rooms, very very clean. In general the hotel was very clean all over the place. A good bar, with a big variety of drinks to offer. Breakfast buffet, is much better than last time I visited the... More 

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Jana S, Leiter Front Office at ARCOTEL Onyx, responded to this review

Dear djhank, thank you so much for again choosing the ARCOTEL Onyx and for writing this feedback. It is a pleasure to hear that you gave us a second chance, even though there had been some problems on your first stay. We really appreciate your great feedback for our service and will pass this on to our staff. We wish... More 

Dartmouth, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 13, 2014

The Arcotel Onyx is located at one end of the Reeperbahn, Hamburg's sex district. It's very close to a U-Bahn station, which makes it easy to get around the city. Because it's at one end of the district rather than in the middle, it feels safe to walk between the hotel and station even when it's dark out. The hotel... More 

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Jana S, Leiter Front Office at ARCOTEL Onyx, responded to this review

Dear Cagegirl7126, thank you very much for choosing the ARCOTEL Onyx and for taking the time to share your impressions with us. It is a pleasure to hear that you liked our design and interior, and especially the "Boom-Chick-a-Wah-Wah"-room. We are really sorry that you were not satisfied with your stay due to the service you received. Please be assured... More 

Ipswich, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 30, 2014

I stayed here on a semi-permanent basis between October 2012 and May 2014 on business. It had everything that I needed to make it a home away from home. The rooms are clean and well appointed with Air-con and even UK channels (until the satellite moved). It's position on the Reeperbahn might put some off but it really shouldn't as... More 

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Jana S, Leiter Front Office at ARCOTEL Onyx, responded to this review

Dear Guy L., thank you very much for all your stays at the ARCOTEL Onyx and for writing this wonderful feedback. It is great to hear that we are able to give you a second home in Hamburg and it will be a pleasure to pass on your kind words to our staff. We wish you all the best and... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 30, 2014

When we arrived we were told our standard room was not ready and that we could upgrade. Usual cost being 40 euros per night, we were offered it for 25 a night. Luckily our German friend was with us, who also works in a hotel as a manager. She told us not to bother so we declined the offer. We... More 

Was this review helpful? Yes 1
Jana S, Leiter Front Office at ARCOTEL Onyx, responded to this review

Dear tbudden, thank you very much for choosing the ARCOTEL Onyx and for taking the time to write this feedback. We are really sorry for what happened during your check in and would like to apologize that this shed such a bad light on your overall experience. Please be assured that this is not indicative of the level of service... More 

Newtown, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 25, 2014

I worked in Hamburg for a few mmonths and frequently stayed at Arcotel Onyx. Its location is at the top of the Reeperbahn though thats not why I stayed there it was in fact the nearest good hotel to my workplace that I could book for a reasonable (not cheap) cost. A short wark walk from the harbour and fischemarkt... More 

Was this review helpful? Yes
Jana S, Leiter Front Office at ARCOTEL Onyx, responded to this review

Dear Bbelow, thank you very much for choosing the ARCOTEL Onyx for all the times you've stayed in Hamburg and for taking the time to write us this feedback. It is a great pleasure to hear that you enjoyed each of these stays, with our breakfast giving you a good start for your workday and the variety of british TV... More 

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Additional Information about ARCOTEL Onyx

Address: Reeperbahn 1 A, 20359 Hamburg, Germany
Location: Germany > Hamburg > St. Pauli
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — ARCOTEL Onyx 4.5*
Number of rooms: 215
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Hotel Style:
#3 Family Hotel in Hamburg
#13 Romantic Hotel in Hamburg
#14 Luxury Hotel in Hamburg
#32 Business Hotel in Hamburg

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