Anyone who thinks that the takeover of this tired old hotel has changed anything, will be disappointed, in fact there has been a big step backwards. I was a regular ath the BW, purely for the convenience of one being close to one of my regular business venues, and it was fine for a one night stay, particularly when arriving... More

I visited Hamburg, Germany for the annual German Open Taekwondo Championships. The hotel provided was the Best Western Queens Hotel. I found it to be a throughly EXCELLENT experience. From the Desk Staff to the Free WiFi to the Cook Staff and the food, everything was first-rate! I would gladly stay there again when in Hamburg.

Is an old hotel, the room was small and not really comfortable. It was just one night, and which made the experience not painful. For 90euros I was expecting a little more. Highlight was the nice breakfast.

Well I must say I expected more from a 4 star hotel Where to start? The staff was over worked, so the check in took over 45 minutes, then I go to my room, which looked as though someone had tried to break in as the door was re-enforced round the door knob? strange. I wanted a shower, funny its... More

This hotel is rated 4 stars. For this reason I score it as average. Would it have been a 3 star hotel, then my score would have been Good. The hotel and the service are okay, the room is comfortable. The TV set is antique, the bathroom to small, in the shower cab you can't turn your butt. Good, but... More

If you talk English then you'll have problems already in the reception, the staff had big problems to understand English. Unbelievable is that one 4 stars hotel ask for internet connection 9 EURO in day but when I checked who is the provider then was all clear, SWISSCOM sucks everywhere, expensive and very slow speed. In fact should this hotel... More

The Queens hotel was part of Tour whilst in Hamburg. Was just an overnight stay. We had room 402. The room was spacious and clean. Everything you needed was in the room. Great. Bed & pillows were great, hence a good nights sleep. We ate tea at their "Stortebeker" Hotel Pub. Must say the food & service was v ery... More

I stay here two, three times a year for business. The people of the frontdesk, te people in the restaurant and the houskeeping is so friendly an serviceminded! The rooms may be somewhat small but they are excellent in comfort. Free internet. The environment is not very interesting (a very few restaurants) but you are near the airport and good... More

Stayed for business trip, ideal location for airport, clean, efficient, friendly, does everything you expect - I will have no problems returning to this hotel (in fact I will be in January)