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All 316 Hamburg hotels

Sofitel Hamburg Alter Wall

5.0 of 5 Hotel   |   Alter Wall 40, 20457 Hamburg, Germany (Hamburg-Altstadt)
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Sofitel Hamburg Alter Wall
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88%
Ranked #20 of 316 hotels in Hamburg
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 5, 2014
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  • Reviews (1,330)
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1,330 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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There are newer reviews for Sofitel Hamburg Alter Wall
See the most recent reviews
Copenhagen, Denmark
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 4, 2014 via mobile

This is probably the best hotel in Hamburg. The staff is friendly and efficient; good location in a quiet, yet central, place; good breakfast buffet; rooms are well-equipped, and the wifi works well. On top of it all I got a free upgrade :-)

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Mogens J, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More

Torquay, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 4, 2014

What a great hotel. Staff are very friendly and always trying to help. Very clean and the rooms are very well equiped. Great view over the water ways and close to town for food and shopping. Would reccomend to anyone travelling to Hamburg. Well done.

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Richard M, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing... More

New Delhi, India
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2014

This hotel is a top notch hotel. Luxurious. Never expected it to be so good. It was just excellent. Amazing staff, helpful, good food, beautiful rooms, clean, full with technology. If you wish to have a luxurious stay then this is the place to be. Just on the lake.

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear chinu99459, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to read... More

Mumbai (Bombay), India
Top Contributor
50 reviews 50 reviews
35 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 21, 2014

This is so well located in Hamburg city. Close to the Aster Lake, Aster River, Neuer Wall, which houses great shopping avenues, and not far from the pub district and nice eating places, the location gives it a thumbs up. The experience at breakfast was a bit weird - unlike any other Sofitel anywhere in the world, the staff spends... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear RoadwarriorS25, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover we would like to thank... More

Brussels, Belgium
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 16, 2014

A good mix of luxury and class in a modern way. The rooms are comfortable, the bathroom has a separate shower, breakfast is excellent, staff is friendly, location is good. I was here for business, and the room did stand out from all the normal business hotel rooms. The only odd thing is the numbering of the floors: rooms starting... More

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear A C, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. In addition it is a... More

Aarhus, Denmark
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed April 15, 2014

We had a 2 night stay in Sofitel Hamburg. Overall very good and excellent. Nice large rooms, with lots of finesses. We where in a Luxury room on the top. I couldn't make out the difference while making the reservations. It seemed all the rooms had similar sq-ft, and accommodations. But I liked it there. nice view up there. Bathing... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear OlemCopenhagen, thank you very much for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel. I am sorry to read that you couldn´t make the difference in our room categories during the... More

Klaipeda, Lithuania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed April 8, 2014

We stayed for 4 nights at the Luxury Room, King size bed, sofa. Not for the first time in Hamburg city. We chose SOFITEL as expected to have a great experience staying there. We had a great pleasure staying at Sofitel hotels in Rome and London.But we were really disappointed with what we saw in Hamburg. Completely different hotel atmosphere.... More

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Elena_Cukrus, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly... More

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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Location: Germany > Hamburg > Hamburg-Altstadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Hamburg #12 Family Hotel in Hamburg #13 Romantic Hotel in Hamburg #13 Business Hotel in Hamburg #16 Luxury Hotel in Hamburg
Hotel Class
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
Number of rooms
241

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