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Sofitel Hamburg Alter Wall

#19 of 316 Hotels in Hamburg
Certificate of Excellence
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Alter Wall 40, 20457 Hamburg, Germany
Sofitel Hamburg Alter Wall
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Ranked #19 of 316 Hotels in Hamburg
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Rachel G Stirling, United Kingdom
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1,432 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Stirling, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We absolutely loved our stay here. Being our first trip to hamburg the concierge was extremely helpful providing us with a map and the main places to go and see. Our room was spotless and the bed was the most comfortable bed I have ever slept in. Rooms were cleaned daily and toiletries were replaced also. The spa facilities were... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Rachel G, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my third stay at the Sofitel and it was great. I was in a basic room this time and it didnt have a cupboard, just a few hooks with hangars on the wall. If i were staying longer than 3 nights this would have been inconvenient for hanging up clothes. My rate included breakfast and the breakfast was... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear AlexSkin, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. We are really sorry that the Single room did not meet your expectations. I would recommend to book the next higher room category which is more or less 9 sqm larger... More 

Ringerike, Norway
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is ok, but not excellent compared to others nearby, but the beds are very good. This is why I will be back. The rooms are a good size, a bit annoying that you have to walk up half a floor of stairs, and they never seemed to be vacuumed (the stairs). In the sauna you have to be... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Camilla2000, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. Moreover I am pleased to read that our modern room with the... More 

UT
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I would have given the hotel a FIVE star rating due to the location, service, value, cleanness and amenities. The king bed is definitely NOT the king bed I would ever expect... Actually it's TWO little beds together with two little quilts that are smaller than what I had when I was a baby. So, I can only sleep on... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear bingz, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I feel sorry to read... More 

Steinfort, Luxembourg
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We choose this hotel mainly for it's location. You can do the Speicherstadt, Hafencity, town hall, Jungfernsteg, Landungsbrücke, St. Michaelis Church and much more per pedes. Only a 10 minutes walk for all of these destinations. That means you can also walk for "Lion King" and "Wunder von Bern". If you prefer bus the nearest stop is right in front... More 

Was this review helpful? Yes 1
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Foxi352, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

Newbury Uk
Top Contributor
145 reviews 145 reviews
39 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed February 18, 2015

Location is perfect - just a 3 minute walk to the Rathaus and Metro. All the staff were really pleasant and helpful. Room large and very comfortable (and really quiet) and the bathroom was really good. The light in the room was not designed for reading but ambiance so it was a bit gloomy to read by. Wireless signal was... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour stuartdNewburyUk, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2015

The hotel is just next to the town hall where you can reach in 5 to 10 mins walk. i have stayed there twice and got a upgraded room on the recent stay. nice rooms, fantastic beds, amazing pool, steam and sauna to relax at the end of the day. All rooms are non smoking, so no smells! the room... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Laxman P thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to... More 

Singapore
Top Contributor
68 reviews 68 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 8, 2015

Stayed at this hotel for the first time as it was near the office we were visiting. Modern from the outside with a charming modernistic décor in the lobby. My reservation was made by American Express, and all was in order on arrival. Front desk were efficient and helpful, giving myself and my colleague a map of the area. Bellman... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Nigel G, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not... More 

Toronto, Canada
Top Contributor
61 reviews 61 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 7, 2015

great location close to all the tourist attractions excellent service especially from Sophie at the concierge's desk. Hamburg is a lovely city the minature wonderland is a must . The breakfast was excellent. good restaurants by the water front.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour P T, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing... More 

Chorley, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 6, 2015 via mobile

The Sofitel Hamburg is simply superb, staff are first class, Very pleasant, smart in appearence and extreamly helpful, Room(s) are exactly as described, comortable beds, excellet facilities, in room safe provided, Hair dryer & decent hangers in wardrobe! Great location & not far from great bars & Restaurnts

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour John F, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More 

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