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All 317 Hamburg hotels

Sofitel Hamburg Alter Wall

5.0 of 5 Hotel   |   Alter Wall 40, 20457 Hamburg, Germany (Hamburg-Altstadt)
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Sofitel Hamburg Alter Wall
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Ranked #20 of 317 Hotels in Hamburg
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
JRS-Vienna Vienna, Austria
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1,353 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vienna, Austria
Top Contributor
77 reviews 77 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Close to U3 the hotel is easy reached by public transport. It's in the centre but still as far out of town, that you are away from hectic life of the city. Breakfast is great, funny thing, never mind which language you are talking, the staff tries to speak French ;-)

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour JRS-Vienn…, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. In addition it is a pleasure... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I like to say I am well traveled and can't express to those reading how impressed I was with Sofitel in Hamburg. Unbeatable local, excellent design, friendly staff at all shifts and great bar downstairs. The weather in Hamburg was not cooperating with our outdoor plans, so we took advantage of the 1st class health spa and pool. Their pool/spa/gym... More 

Was this review helpful? Yes 1
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Nathan A, thank you so much for your very positive feedback. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at Sofitel Hamburg Alter Wall. We look forward to welcome you back in the near future. Sincerely, Gilles Felgen General Manager More 

Northampton England
Top Contributor
215 reviews 215 reviews
73 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 1 week ago

The sofitel emphasises its French heritage greeting you with a "Bon Soir" in the middle of Hamburg. So if you're after a German style hotel, this isn't it. It is a rather stylish up market hotel in an ideal location by the canal side around the centre of Hamburg. But whilst the public areas are full of french style, the... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Waldea, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel although the rooms did not meet with your plans and expectations. Thank you again for... More 

Essex, United Kingdom
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What a great hotel. The staff are friendly and helpful, it seemed as if they couldn't do enough for you. The room was lovely, clean and modern, with a great view over the water! The location of this hotel is probably the best in hamburg, everything seems to be in walking distance, and even if it is not, it is... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Adam H, Thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us and I would personally like to thank you for having taken the time to share your experience of your last stay at Sofitel Hamburg Alter Wall We look forward to welcoming you back to our hotel!... More 

London
Top Contributor
82 reviews 82 reviews
59 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There's something attached to the name Sofitel that makes one look forward to staying at one: impeccable service. Well, alas this was not the case. The service is definitely not 5 stars. One expects check in and check out to be quite speedy affairs. Well, they weren't. I now understand why there are queues at reception in many instances throughout... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear FLondonUK, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly... More 

Munich
Top Contributor
51 reviews 51 reviews
37 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first visit to Hamburg and we found the hotel's location great for walking around and getting to know the City. Right next to the Neuer Wall with all its exclusive shops (Bulgari, Tods, Tiffany) and not far from many other attractions, this hotel was a perfect starting point for our adventures. We did take taxis for our... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Travelingwithdog, thank you very much that you took the time to comment your stay. It is always a pleasure to receive positive feedback. I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course. In addition it is a pleasure to read... More 

Stockholm
Top Contributor
71 reviews 71 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed a couple of days in Sofitel Alter Wall for Christmas markets and shopping. Location is really good, very close to all the amazing shopping, all the best Christmas markets, nice restaurants and bars. But you do need to take a taxi from the train station. Rooms are lovely and room service fast and elegant. Bar... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Amela H, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our... More 

Hong Kong, China
Contributor
11 reviews 11 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Fantastic location, nearby train station and subway ,post office & few minutes walk to shopping area. The room is big enough and stylish. The breakfast is excellent quality but pricy so better to book with room package. Free printer and computer at second floor .

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Sam C, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More 

Denmark
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Stayed at this wonderful hotel start december 2014 as a couple. We looked a little lost when we arrived, but were approached by the concierge, who gave us a very good introduction to the highlights of Hamburg, adding to what we already knew, and also managed a dinner reservation for the following evening. When checking in, we were nicely upgraded,... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Mojb, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Furthermore I am pleased to read... More 

Atlanta, Georgia, United States
Top Contributor
57 reviews 57 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very well situated. Our room (grade higher) was large and well appointed (modern). The bathroom is also large with both a shower and a tub. Everything was immaculate and the bed luxiurious. Staff is knowledgeable. And, the room price was quite less than anything comparable. (Bank is right around the corner)

Was this review helpful? Yes 1
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Equity007, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Location: Germany > Hamburg > Hamburg-Altstadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#7 Spa Hotel in Hamburg
#10 Family Hotel in Hamburg
#14 Business Hotel in Hamburg
#15 Romantic Hotel in Hamburg
#17 Luxury Hotel in Hamburg

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