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All 318 Hamburg hotels

Sofitel Hamburg Alter Wall

5.0 of 5 Hotel   |   Alter Wall 40, 20457 Hamburg, Germany (Hamburg-Altstadt)
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Sofitel Hamburg Alter Wall
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89%
Ranked #20 of 318 hotels in Hamburg
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
A C Brussels, Belgium
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1,233 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Brussels, Belgium
2 reviews
5 of 5 stars Reviewed yesterday NEW

A good mix of luxury and class in a modern way. The rooms are comfortable, the bathroom has a separate shower, breakfast is excellent, staff is friendly, location is good. I was here for business, and the room did stand out from all the normal business hotel rooms. The only odd thing is the numbering of the floors: rooms starting... More

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Aarhus, Denmark
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a 2 night stay in Sofitel Hamburg. Overall very good and excellent. Nice large rooms, with lots of finesses. We where in a Luxury room on the top. I couldn't make out the difference while making the reservations. It seemed all the rooms had similar sq-ft, and accommodations. But I liked it there. nice view up there. Bathing... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear OlemCopenhagen, thank you very much for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel. I am sorry to read that you couldn´t make the difference in our room categories during the... More

Klaipeda, Lithuania
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed for 4 nights at the Luxury Room, King size bed, sofa. Not for the first time in Hamburg city. We chose SOFITEL as expected to have a great experience staying there. We had a great pleasure staying at Sofitel hotels in Rome and London.But we were really disappointed with what we saw in Hamburg. Completely different hotel atmosphere.... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Elena_Cukrus, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly... More

Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is an excellent hotel in an excellent position. The rooms are great. The staff are friendly. The restaurants are excellent and served by friendly attentive staff. The only drawback is the nutty architecture which put staircases between the lift and the rooms.

Review collected in partnership with Accorhotels.com

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Peter V, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing... More

Camberley, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We spent the weekend in Hamburg and chose this hotel as we wanted a comfortable stay close to the centre. The service was excellent from start to finish. Room was terrific; great view onto the river and very stylish. We used the spa everyday and had a cocktail in the bar every night! Hotel is good value and run on... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear JohnOtrips, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More

Top Contributor
64 reviews 64 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've been there for two night, and I have to say there is nothing special. Gym really poor, swimming pool and SPA really nice, the bed is amazing and the room ok, the toilette not really special for a 5 star hotel.

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear caliolo, thank you very much for having commented your stay at Sofitel Hamburg Alter Wall. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly match with your plan and expectations.... More

Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in the Sofitel in March 2014 for two nights.. I would have never booked this hotel because of it's hideous facade that doesn't attract me at all. Due to a dreadful conference in Hamburg this was one of the few options left. The check in was adequate and the staff friendly and welcoming. It was nice to hear that... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Jumeirah23, thank you very much that you took the time to comment your stay at the Sofitel Hamburg Alter Wall. Feedback is utmost important to us as it gives us the opportunity to improve. We are really sorry that the Single room did not meet your expectations. I would recommend to book the next higher room category which is... More

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Additional Information about Sofitel Hamburg Alter Wall

Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Sofitel Hamburg Alter Wall Hotel
Accor Hamburg Alter Wall
Sofitel Hamburg
Hamburg Sofitel
Address: Alter Wall 40, 20457 Hamburg, Germany
Location: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Hamburg
#12 Business Hotel in Hamburg
#15 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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