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All 315 Hamburg hotels

Sofitel Hamburg Alter Wall

5.0 of 5 Hotel   |   Alter Wall 40, 20457 Hamburg, Germany (Hamburg-Altstadt)
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Sofitel Hamburg Alter Wall
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Ranked #18 of 315 Hotels in Hamburg
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
jpmlim Bristol, United Kingdom
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1,384 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I arrived at the property just at around 11.00. Luckily the room was ready so they gave me the key (tip: floor of your room doesn't always correspond to the floor it is located in). I found nearly everything I need in there: a safe, TV, shower facilities. As a single room, I found 2 pillows, which was adequate enough... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Jpmlim thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

Germany
Top Contributor
95 reviews 95 reviews
79 hotel reviews
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My husband and I enjoyed our three nights at the Sofitel Hamburg Alter Wall. We got a great deal on the room rate, but we also found the room very comfortable. The bed, with its split duvets, was especially nice. I did find the furnishings in the room a little quirky. For instance, the minibar was a felt covered cabinet,... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear knotheadusc, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Kindly be informed that we offer... More 

Paris, France
Top Contributor
99 reviews 99 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Having previously stayed at other Sofitels, this is by far the least luxurious of them. The rooms are really small and outdated. Same for the shower and toilet. Breakfast buffet is correct but nothing spectacular. If you are in Hamburg and you want a true luxury hotel I would recommend the Park Hyatt or the Fairmont which are much better... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Carlos T, thank you very much that you took the time to comment your stay at the Sofitel Hamburg Alter Wall. Feedback is utmost important to us as it gives us the opportunity to improve. We are really sorry that the Single room did not meet your expectations. I would recommend to book the next higher room category which... More 

London, United Kingdom
Contributor
13 reviews 13 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed previously in the Sofitel in single room which was quite basic, but this time Accor hotels had a great offer for a deluxe rooms including break fast which was excellent value for money. I was at first a bit skeptical about the grey and square design of the rooms, but it calmed me down very much and... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Ausdruck, thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincere apologies. It is our goal thanks to high Sofitel standards to make your stay always the most comfortable one. Criticism and... More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel. Best bed ever. Had a de luxe room with a king size bed. It was like sleeping in heaven. The breakfast buffet was delicious and vast. If one negative thing should be said it would be that there are no tea making facilities in the room but a nespresso.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Karin F, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More 

Cleveland
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel -- very modern - the staff were very pleasant and helped with all questions and directions. The location was wonderful as well -- close to a lot of attractions and some nice "local" restaurants not overcrowded with tourists. I would definitely stay here again.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour josudore, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We stayed four nights at the Sofitel over new year 2014/2015 and really enjoyed it. The pro's - The location : centrally located ideal to visit all major spots in the city - The service : really friendly and helpfull staff accross the board. A special thanks to the concierge for his valuable tips - The room : we had... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear SNBod, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to read... More 

Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is an excellent hotel and we found all the staff to be extremely helpful and polite, even under pressure eg at breakfast. The room was excellent with very high quality bedding and a very big bathroom. There are 4 options for breakfast so you don't have to pay the full 29€ for the most expensive. Location is excellent and... More 

Was this review helpful? Yes 1
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour sgconnor, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. In addition it is a pleasure... More 

Le Mesnil-Esnard, France
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Hamburg Sofitel is ideally located in the centre of Hamburg, a few minutes away from the Rathaus and many great spots in the city. The hotel is modern and spotless clean. The staff is both friendly and helpful. The Breakfast is divine ! (one of the highest range of food and beverage in the category). The hotel has got a... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Jean C, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. In addition it is a... More 

Culemborg
Top Contributor
104 reviews 104 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed two nights at the sofitel Hamburg and enjoyed evere minute. It's located near the main shopping Streets. You can park your car in the garage under the hotel. The hotel had a modern design with beautifull rooms. We had a luxery room. This is a very large room, with a large beautifull bathroom. Seperate bath and shower. At... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Brianmarc…, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. In addition it is a pleasure... More 

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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Hamburg-Altstadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#7 Spa Hotel in Hamburg
#10 Family Hotel in Hamburg
#15 Luxury Hotel in Hamburg
#15 Romantic Hotel in Hamburg
#15 Business Hotel in Hamburg

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