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All 317 Hamburg hotels

Sofitel Hamburg Alter Wall

5.0 of 5 Hotel   |   Alter Wall 40, 20457 Hamburg, Germany (Hamburg-Altstadt)
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Sofitel Hamburg Alter Wall
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88%
Ranked #16 of 317 hotels in Hamburg
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed today
Susie R Guildford, United Kingdom
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1,228 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
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English first
Guildford, United Kingdom
Top Contributor
64 reviews 64 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed today NEW

Sofitel Hamburg enjoys a fantastic central location easily accessible by train or taxi. Although it is a modern hotel it has been very thoughtfully designed. We had a deluxe room on the 4th floor and although the views were not great it was a super sized bedroom with every comfort. The housekeeping staff should could get a special mention as... More

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Berlin, Germany
Top Contributor
104 reviews 104 reviews
33 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was invited to a meeting in Hamburg and stayed at the hotel for one night. The hotel is well located and is very modern. It is well located and we were able to walk from the train station. I had a single room that was well equipped with a good bed. It was also very quiet. There is a... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear paul1953uk, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to read... More

Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We had a very nice stay, in a cosy room . The hotel is perfect for excursions out into beautiful Hamburg, situated 2 min. from Rödingsmarkt U-Bahn in the center of Hamburg. Nice helpfull staff, and the morning buffet has surely put a couple of kilos on the sidebones.

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Soerensen-Sarup, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to read... More

Brescia, Italy
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very nice hotel, very close to the city hall square and to the s1 metro line. If you do not have the breakfast included in your package, watch out! Although very complete and high quality it costs 28 EUR per person. Bed very comfortable and rooms are silent, no noise of cars.

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Davide T, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. It is nice to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Kindly be informed that we offer different choices of breakfast. Furthermore... More

Valls
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

A very nice place. The staff is incredible and kind in every moment. The room was perfect, as we expect from an hotel of such category. Highly recommended. I'm sure I will repeat the next time you return to Hamburg.

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Xavieralv, Thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More

Malmo, Sweden
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

The Sofitel Hamburg hotel is situated in the heart of Hamburg, just a block from Rathausmarkt and Mönckebergstrasse. The canal linking the Alster lakes with the river is just behind the hotel, offering a quite nice view. The front desk staff is professional and responds quickly almost every time to guests in need of help. At one occurrence we talked... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour mippzon, we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

Shenzhen, China
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Advertised as 5* this is a well located, clean, modern hotel. The room was immaculate but what was missing were those things I've come to associate with 5* hotel rooms - coffee/tea/electric kettle, iron (steam or otherwise), toiletries. In fairness after a kettle and cups were requested from room service they were delivered but one shouldn't have to ask -... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Bob S, thank you very much for having commented your stay at Sofitel Hamburg Alter Wall. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly match with your plan and... More

Senior Contributor
26 reviews 26 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel with another couple in July 2014 and wow it was amazing. The staff are exceptionally helpful and professional and the canal side bar is beautiful. Little touches like serving cheeses and nibbles with drinks really set it apart from other run of the mill hotels. Our room was fantastic with the comfiest bed and linen I... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Rachytay, thank you very much that you took the time to comment your stay. It is always a pleasure to receive positive feedback. I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course. We are glad you have found a second... More

Brussels, Belgium
Top Contributor
100 reviews 100 reviews
25 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Fresh well appointed hotel with modern design in the right spot! French touch is felt through the attention to the breakfast selection, as well as sporadic bon jour address by the staff members. This appeals to us, coming from Brussels. Standard room is not big, but is well appointed and complete with new fittings and design furniture. Allocation of 2... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Tikhon-Chicago, thank you for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet all your expectations. Please allow me to express my sincere apologies. Regarding our room categories I would like to tell you that we offer 7 different room types. First of all the... More

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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Location: Germany > Hamburg > Hamburg-Altstadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Spa Hotel in Hamburg #10 Romantic Hotel in Hamburg #11 Family Hotel in Hamburg #13 Business Hotel in Hamburg #13 Luxury Hotel in Hamburg
Hotel Class
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
Number of rooms
241

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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