We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 317 Hamburg hotels

Sofitel Hamburg Alter Wall

5.0 of 5 Hotel   |   Alter Wall 40, 20457 Hamburg, Germany (Hamburg-Altstadt)
Hotel amenities
Sofitel Hamburg Alter Wall
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Sofitel Hamburg Alter Wall to your Saves list
Ranked #17 of 317 Hotels in Hamburg
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Sacha K London, United Kingdom
Write a Review

1,262 reviews from our community

Traveler rating
    730
    389
    99
    31
    13
See reviews for
138
550
133
351
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
  • All months
    (1262)
  • Mar-May only
    (291)
  • Jun-Aug only
    (401)
  • Sep-Nov only
    (307)
  • Dec-Feb only
    (263)
All months
London, United Kingdom
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I recently spent a night at this Sofitel and found it to be just as I expected of an upscale hotel chain catering to a business traveller. I stayed there mainly for the location which being centrally located was close to public transport and the business center. The hotel lies along a canal and although it faces another unexciting business... More

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Sacha K, thank you very much for taking the time to inform us about your opinion and your impressions of our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kindly be... More

London, United Kingdom
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there three nice on a business trip. Conveniently located, allows easy access both to city and to lake. Swift check-in, large and comfortable room (although the extra soft "signature" bed was not really my cup of tea), clean bathroom and altogether nice personnel. Good breakfast as well, even though you could expect better in such a high class hotel.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear JP_Marylebone_London, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. If the soothing... More

Stockholm, Sweden
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel, the best hotel I've ever stayed at. The rooms were wonderful and really clean, I've stayed at hotels the cleaning were terrible so My standards of clean rooms are high. The service was excellent and the breakfast was the best.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Jessica W, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More

London
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I am not sure about this hotel. One thing I am sure about is that don't bother with the canal view city view is fine, the port in the far distance is well worth a visit and the train directly below easy to use. The whole feel of the hotel is colourless, the rooms are not 'user friendly', fridge looks... More

Was this review helpful? Yes 1
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear ManleyLondon, thank you for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. I am really sorry to read that your room was not ready by check in. As guests may use their room on... More

Paris
Senior Contributor
44 reviews 44 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel has a fantastic location in the centre of Hamburg. I was driving, and there is parking in the basement of the hotel (€26 per day). The rooms are nice with modern furniture, a very good bed and a luxurious bathroom. Breakfast (€29) is fantastic, wide selection, and excellent quality. The weekend rate for a double room was €160,... More

Was this review helpful? Yes 1
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Kongediller, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to read... More

Bedarieux, France
Top Contributor
98 reviews 98 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We got a fine service and the staff was very helpfull. However it was dissapointing the the restaurant was closed for a business event so the we had to eat beding over a low table in the bar. In all fairness we got 20% discount; but we would have preferred to pay the full Price at a normal table. Some... More

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear GrisVoyageurs, thank you very much for having commented your stay at Sofitel Hamburg Alter Wall. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly match with your plan and expectations.... More

Singapore, Singapore
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel’s location was excellent, in the middle of the commercial district, along a waterway and walking distance to the scenic lake area, with plenty of shopping and restaurants in the vicinity. The room was very nice and functional (pic attached). Restaurants were good, with reasonably good food and friendly and efficient service. Check-in and check-out were also quick and... More

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear BobM08, thank you very much for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel. Moreover I would like to thank you for the valued information regarding the internet connection and kindly... More

Brisbane Australia
Top Contributor
64 reviews 64 reviews
57 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Within walking distance of the main shopping area and lake. Situated on the canal with a balcony on which you can sit and enjoy a drink watching the world go by. Rooms are excellent, clean and spacious. Beds very comfortable. Highly recommended.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Magere1_2, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More

Stockholm, Sweden
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there for just one night at a short visit to Hamburg. The location of the hotel is just great. Rooms are very comfy and meets usual Sofitel standard. I liked the rest of the hotel too, clean design and very fresh. And finally there is a fabulous spa/wellness area.

Was this review helpful? Yes 1
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour jfs70, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More

Lyon, France
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Let's start by the positive: the rooms look nice, the hotel is in a nice location. That's where it ends unfortunately. I hate to be taken for a ride: Arrived at 15:15 in the hotel it took the FO staff 1 hour to give me a room that met my expectations. Why? The hotel does NOT seem to have double... More

Was this review helpful? Yes 2
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Ytraveler_28, thank you very much indeed for taking the time to comment your recent stay at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More

Do you own or manage Sofitel Hamburg Alter Wall?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sofitel Hamburg Alter Wall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Location: Germany > Hamburg > Hamburg-Altstadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Orbitz, Expedia, Priceline, Hotels.com, TripOnline SA, ACCOR, Escapio, Odigeo and Tingo so you can book your Sofitel Hamburg Alter Wall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

281 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (249)
Viewed
Bathroom (35)
Viewed
Hotel & grounds (30)
Viewed
Room/suite (70)
Viewed
View from room (11)
Viewed
Dining (4)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (1)
Viewed
Other (95)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
View from room (1)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Room/suite (9)
Viewed
Bathroom (3)
Viewed
Hotel & grounds (9)
Viewed
Dining (3)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Sofitel Hamburg Alter Wall

Enlarge Map