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All 317 Hamburg hotels

Sofitel Hamburg Alter Wall

5.0 of 5 Hotel   |   Alter Wall 40, 20457 Hamburg, Germany (Hamburg-Altstadt)
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Sofitel Hamburg Alter Wall
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88%
Ranked #18 of 317 hotels in Hamburg
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
ZZCLSE Geneva, Switzerland
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1,333 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Geneva, Switzerland
Contributor
18 reviews 18 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed 12 nights in this hotel last year and can say with authority that this is one of the better properties in the Sofitel chain in Europe. The service staff have been trained to an exceptional standard and you are always greeted with a smile. The rooms are not the most spacious you will ever have but boast all... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear ZZCLSE, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. In addition it is a pleasure... More

UK
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Sofitel is a very modern hotel just back from the Alster. The rooms are modern with really comfortable beds, the best being those that look out onto the back canal. What I particularly liked is the canalside terrace which is a superb spot to sit in the sun with a drink. The room lacked an iron and an ironing... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour simonske35, thank you very much for having taken so much of your valuable time to post your comments about your recent stay at Sofitel Hamburg Alter Wall. I was very pleased to read that you had a wonderful time with us. Our staff members work daily with great dedication to make every guest’s stay a special one. I am... More

Reggio emilia
Contributor
17 reviews 17 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Sofitel just for one night. The hotel is conveniently located in the city of Hamburg. It can be reached easly by public transport. The service was very good, the Staff were extremely friendly. The room was clean, quite big, with modern furniture and the bed was very comfortable. My room had a nice view on the... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear giorgins, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More

Guildford, United Kingdom
Top Contributor
60 reviews 60 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The positives: Great location, especially for the top shops and docks Superb concierge services. Super helpful. Nice rooms. Smart in a dove grey colour. Great beds. Well equipped Outstandingly good breakfast service and food 10 out of 10 The OK's Beautiful blind receptionist was decorative but a touch off hand, and the bag handling was somewhat officious It is not... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour aj t, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not... More

Stockholm, Sweden
Contributor
15 reviews 15 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Good hotel. Some misses to live up to the standards of Sofitel and 5 stars. Refridigator was broke. No trashcan in the bathroom. No rainshower. No coffeemachine in the room. Otherwise okey. But the have to stop with this plastic under the sheets. I wake up all warm. I took it out and then sleept good.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Martin L, Thank you very much for having commented your stay at Sofitel Hamburg Alter Wall. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not perfectly match with your plan and... More

Paris, France
Senior Contributor
43 reviews 43 reviews
41 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: Beautiful bedrooms Spacious rooms Nice view on the river Clean Nice bar overlooking the river Nice well kept Lobby area Nice pool Nice spa Great location right in the centre Very comfortable beds Cons: All the staff were rude except for one nice gentleman on the front desk There is no concierge The cleaning staff don't knock on your... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Zyna21, thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. It is our goal thanks to high Sofitel standards to make your stay always the most comfortable one. Criticism and hints... More

Stockholm, Sweden
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just a short stay but we had a nice room with a view over the canal. The hotel is in a place close to everything but quiet. Very nice interior design. Nice breakfast. Even had a lunch there and it was excellent. Good staff that helped us to change to a room with a view. Thank you. Fantastic beds. Nice... More

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Anncha61, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More

Warsaw
1 review
5 of 5 stars Reviewed 3 weeks ago

The only negative - early check-in which we ordered did not work: the room was not ready at 10am although should be from 8 am. And as we were there with a baby watch out fir stairs between the elevator and the rooms. Quite challenging for a baby cart.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear M R, thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincere apologies. It is our goal thanks to high Sofitel standards to make your stay always the most comfortable one. Criticism... More

Tulsa, Oklahoma, Usa
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I think this a delightful hotel experiences. We stayed 3 nights. The room was beautiful and very large. The front desk was extremely helpful(there was reservation problem caused by the travel agent, but they only wanted to be helpful at the Sofitel). I really liked the location and the size of the city. Enough to do but still easy to... More

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Shiela43, thank you very much for taking the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your visit at our hotel and was delighted that you liked the location of our hotel as well as the design of the guest rooms and the service, especially of... More

Tel Aviv, Israel
Contributor
17 reviews 17 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean rooms, just as big as needed. Very comfortable bed. Breakfast has a lot to choose from. There are no vegetables but large selection of many other things. Wifi is little slow. Staff is friendly and helpful

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear ronenkv, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing your... More

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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Location: Germany > Hamburg > Hamburg-Altstadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

266 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Hamburg #12 Family Hotel in Hamburg #13 Romantic Hotel in Hamburg #13 Business Hotel in Hamburg #15 Luxury Hotel in Hamburg
Hotel Class
Official Description (provided by the hotel)
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
Number of rooms
241

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