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Sofitel Hamburg Alter Wall

#21 of 317 Hotels in Hamburg
Certificate of Excellence
Hotel website
Alter Wall 40, 20457 Hamburg, Germany
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Sofitel Hamburg Alter Wall
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Sofitel Hamburg Alter Wall
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1,540 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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English first
  • All months
    (1540)
  • Mar-May only
    (389)
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Sydney, Australia
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We enjoyed an excellent two nights in the Sofitel. From the moment our taxi pulled up to the door we were treated like valued guests. The staff were friendly and quick to help. Our room over looked the canal. The decor was modern but very comfortable. We really appreciated the king bed, have been missing ours at home. Amenities in... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Vicki A, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More 

Dublin, Ireland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel quite a bit for business and I keep coming back to the Sofitel - it simply offers everything I need. The "normal" rooms can be a little on the small and not-so-greatly lit side (for some of them only part of the outside wall is a window) but that is really the only drawback. I've gotten an upgrade... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour HK80_12, thank you very much for staying at the Sofitel Hamburg Alter Wall and as well for taking the time to write your feedback. It is nice to read that the room with the soothing MyBed concept makes your stay an unforgettable experience. Kindly be informed that you can purchase our special “My Bed” concept to enjoy the same... More 

Liverpool, England
Level Contributor
92 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very comfortable hotel. The room was large, clean and being on the top floor had views of the city. There is a bit of noise from the rail system outside so try for a room on the opposite side of the building if you want very quiet. The staff were friendly and helpful. Strangely no bar/coffee service... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Edmund Spenser, thank you very much that you took the time to comment your stay. It is always a pleasure to receive positive feedback. I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course. We are glad you have found a... More 

Italy
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment we arrived to the moment we left we had a wonderful experience. The staff were all very professional but also welcoming and helpful (we got a great restaurant recommendation from the concierge) and our room was wonderful. Its just a shame we couldn't have stayed longer.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour ThEoKa w, thank you so much for rating your last stay at Sofitel Hamburg Alter Wall. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at our hotel. We look forward to welcoming you back to our hotel! Best regards, Gilles Felgen General... More 

Zurich, Switzerland
Level Contributor
105 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I staid there 2 nights and enjoyed them. Got an upgrade thus had a huge and very confortable room. 5' from the Rathaus and close to all public transportation. The hotel is full of modern art and the prices are reasonable. Pity that the online invocing system was defect and had to call twice to get my invoice.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Michel R, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Furthermore I would like to... More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel in the heart of Hamburg is a dream. The staff have all been extremely professional, helpful, informative, efficient and kind. Not one has been a let down and all have been a credit to the hotel and the city of Hamburg. The hotel is very centrally located just a couple of minutes walk from the S Bahn station... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Boxoffice1961, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay with us and appreciate your comments about our team, the location of the hotel as well as our breakfast. Thank you also for your comment regarding the... More 

Slangerup, Denmark
1 review
3 of 5 stars Reviewed 3 weeks ago

I have stayed at sofitel alter wall many times. This time I was surprised that the service was not the same. When asked - the staff replied as if they were mad or irritated. We were told our bikes had to be parked in the Cellar - but every time we had to go inside the hotel and ask them... More 

Review collected in partnership with Sofitel.com

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear ckknak, thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not met your expectations; please allow me to express my sincerest apologies. It is our goal thanks to high Sofitel standards to make your stay always the most comfortable one. Criticism and hints... More 

Level Contributor
107 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is STILL a Top Hotel in Germany! The managers have found what is working and they are running with it! The staff professionalism, decorum, and over all atmosphere is outstanding!!!! I did recognize some familiar faces and it is good to see that they are still here contributing to this fine hotel. As I have stated before, you can... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Duck1963, thank you very much for having taken the time to share the experience of your stay at Sofitel Hamburg Alter Wall. I was pleased to read that you enjoyed your stay with us and appreciate your comments about our team, the interior as well as the location of the hotel. It is always the best motivation for the... More 

Perth, Australia
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed 3 nights in mid May prior to cruise and delighted with the hotel. Check-in was handled very efficiently after minor problem with finding our booking and an abundance of general information provided. The outside of the hotel on arrival looked bit bland but sleek and modern inside with great display of scuptures throughout. Room was an excellent size and... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour ausperth, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am sorry to read that your check in experience did not fully met with your plans and expectations; please allow me to express my sincerest apologies. Your comment regarding the... More 

Bristol, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Visited for weekend and found the hotel highly agreeable. The breakfasts were lovely but didn't experience any of the evening meals. Would highly recommend this hotel. Very central location for lake and shops. It was also very near the underground station which had direct train services from the airport.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Leocolgan, thank you so much for rating your last stay at Sofitel Hamburg Alter Wall. I highly appreciate it and I would personally like to thank you for having taken the time to share your experiences during your recent stay at our hotel. We look forward to welcoming you back to our hotel! Best regards, Gilles Felgen General Manager More 

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