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All 316 Hamburg hotels

Sofitel Hamburg Alter Wall

5.0 of 5 Hotel   |   Alter Wall 40, 20457 Hamburg, Germany (Hamburg-Altstadt)
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Sofitel Hamburg Alter Wall
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Ranked #18 of 316 Hotels in Hamburg
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Foxi352 Steinfort, Luxembourg
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1,415 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Steinfort, Luxembourg
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We choose this hotel mainly for it's location. You can do the Speicherstadt, Hafencity, town hall, Jungfernsteg, Landungsbrücke, St. Michaelis Church and much more per pedes. Only a 10 minutes walk for all of these destinations. That means you can also walk for "Lion King" and "Wunder von Bern". If you prefer bus the nearest stop is right in front... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Foxi352, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

Newbury Uk
Top Contributor
134 reviews 134 reviews
38 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

Location is perfect - just a 3 minute walk to the Rathaus and Metro. All the staff were really pleasant and helpful. Room large and very comfortable (and really quiet) and the bathroom was really good. The light in the room was not designed for reading but ambiance so it was a bit gloomy to read by. Wireless signal was... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour stuartdNewburyUk, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is just next to the town hall where you can reach in 5 to 10 mins walk. i have stayed there twice and got a upgraded room on the recent stay. nice rooms, fantastic beds, amazing pool, steam and sauna to relax at the end of the day. All rooms are non smoking, so no smells! the room... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Laxman P thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Moreover I am pleased to... More 

Singapore
Top Contributor
68 reviews 68 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for the first time as it was near the office we were visiting. Modern from the outside with a charming modernistic décor in the lobby. My reservation was made by American Express, and all was in order on arrival. Front desk were efficient and helpful, giving myself and my colleague a map of the area. Bellman... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Nigel G, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not... More 

Toronto, Canada
Top Contributor
60 reviews 60 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

great location close to all the tourist attractions excellent service especially from Sophie at the concierge's desk. Hamburg is a lovely city the minature wonderland is a must . The breakfast was excellent. good restaurants by the water front.

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour P T, thank you very much that you took the time to comment your stay. Feedback is utmost important to us as it gives us the opportunity to improve. I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team. Thank you again for sharing... More 

Chorley, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Sofitel Hamburg is simply superb, staff are first class, Very pleasant, smart in appearence and extreamly helpful, Room(s) are exactly as described, comortable beds, excellet facilities, in room safe provided, Hair dryer & decent hangers in wardrobe! Great location & not far from great bars & Restaurnts

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour John F, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More 

Delhi
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at Sofitel last week. Great hotel. Quiet. Good rooms. Excellent breakfast - maybe i have not had breakfast in Europe for some time now but this breakfast was almost as good as breakfast in the far east !! Good location also - walking distance to a host of restaurants and a little bit of shopping too. It was also... More 

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Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Yut1346, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

Emirate of Dubai, United Arab Emirates
1 review
2 of 5 stars Reviewed 4 weeks ago

Booked a room with king size bed; Upon checking at midnight , was given a twin room bed and thus asked to get a King size bed as mentionned in my booking made on accorhotels. Was first informed that this does not exist but when I insisted that I already came and knew that such room existed (and that if... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear G C, thank you for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincere apologies. Criticism and hints how to do things better, will help us to reach our goals and increase our guest’s satisfaction. We... More 

Peterborough, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

A very convenient central hotel, with rooms appointed to Sofitel's customary high standard. Expansive selection of breakfast fare (both hot and cold) and a very acceptable and good value evening meal. Friendly, helpful staff.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour R G, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am... More 

Bristol, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2015

I arrived at the property just at around 11.00. Luckily the room was ready so they gave me the key (tip: floor of your room doesn't always correspond to the floor it is located in). I found nearly everything I need in there: a safe, TV, shower facilities. As a single room, I found 2 pillows, which was adequate enough... More 

Was this review helpful? Yes
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Bonjour Jpmlim thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback. We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away. I am particularly... More 

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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Hamburg-Altstadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel
Hotel Style:
#7 Spa Hotel in Hamburg
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#15 Luxury Hotel in Hamburg
#18 Business Hotel in Hamburg

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