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All 317 Hamburg hotels

SIDE Hotel

5.0 of 5 Hotel   |   Drehbahn 49, 20354 Hamburg, Germany (Neustadt)
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SIDE Hotel
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Ranked #47 of 317 Hotels in Hamburg
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
TravelKat22 Belgrade
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654 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Belgrade
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

Minimalistic and clean. Quiet, business area with great shopping and restaurant nearby. Enjoyed Nespresso coffee in the room. Wi-Fi can be slow at busy late eve hours. Spa peaceful and relaxing, hot tub is not hot at all (water is same as pool temperature). Bar is also nice. Service is excellent, looking forward returning.

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atrhens gr
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice hotel Modern rooms but shows his age great location and nice terrace on top.where we had watch the world cup Very impressive reception but the Wi-Fi had some problems and several times had to get in and in.

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Alex O, Manager at SIDE Hotel, responded to this review

Dear Jole, Thank you so much for taking the time to review your recent stay. We are delighted that our location and accommodations were to your liking. I regret that our wifi connection did not live up to your expectations. We strive to make every guest's stay unforgettable and clearly we fell short of this goal. We hope to have... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great location (just about everywhere we needed to get to was within walking distance). Great room (with enough coat hangers which made a change). Great when it came to booking taxis when required (visited when there was a train strike). Price seemed OK as well, although company was paying and was booked a couple of months ahead. Would I stay... More

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Alex O, Manager at SIDE Hotel, responded to this review

Dear JamesPP4755PZ, Thank you for choosing SIDE Hotel Hamburg and for sharing your kind compliments with us. We look forward to welcoming you back again in the very near future! Best regards from Hamburg, Alex Obertop, General Manager. More

Milton Keynes, United Kingdom
Top Contributor
86 reviews 86 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a suite on top floor. Room was very well appointed and very modern. Service in the hotel was very good. All areas were very well maintained and clean. Very nice bar and superb restaurant. Menu is extensive, steaks are great. Would recommend and I will return here.

Was this review helpful? Yes 1
Alex O, General Manager at SIDE Hotel, responded to this review

Dear Alan P, Thank you very much for the time you have taken to review our Hotel as well as Restaurant. As you have enjoyed your stay with us, we are very much looking forward to welcoming you back with us. Please don't forget to try out our Spa for a relaxing massage or just a nice swim. Sincerely, Alex... More

Telford, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The quality of service at this hotel has now sunk below a tolerable level. After my complaints about bad service last week, the hotel and staff had a chance to redeem themselves this week and failed miserably. Last week, having checked in to this hotel that purports to be a business hotel and having had a shower I discovered that... More

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Alex O, Manager at SIDE Hotel, responded to this review

Dear Tviljoen, Thank you for reaching out to us and our sincere apologies for any inconvenience experienced during your most recent visit. We did indeed immediately share your feedback with our entire management team including our IT teams as your honest and balanced feedback is truly appreciated. The way our personnel reacted to your complaints and wishes was definitely inappropriate.... More

London, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

not luxurious but very good. great location for the shops and restaurants, cafes etc. I was on a family holiday so not really wanting to work HOWEVER if I had want to to any work we found the internet in the room impossible. It was slow and frequently logged you out. The front desk told me they know about this... More

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Alex O, Manager at SIDE Hotel, responded to this review

Dear chris a, Thank you for reaching out to us and our sincere apologies for any inconvenience experienced during your most recent visit. We have gladly shared your feedback with our entire management team as your honest and balanced feedback is truly appreciated as we are always looking to improve your experience with us. We hope to welcome you back... More

Chicago,ill
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We flew in from Chicago via Dussaldorf. took a cab (21) euro, from the Airport to the hotel . (we bought a Hamburg Pass for 39 Euro's :gives you 3days rides on all busses, traines, feries. for up to 5 people) Got to the hotel at 11am, and room was not ready, they stored our bags for free, and when... More

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Alex O, Manager at SIDE Hotel, responded to this review

Dear wck85, thank you for your great review. We are more than happy that you had a stay to remember here at SIDE. We will share your feedback with the entire staff and hope to see you again soon! Best regards from Hamburg, Alex Obertop, General Manager. More

Karlsruhe, Germany
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose to stay at SIDE during our trip to Hamburg due to their state of the art design and the excellent location. No matter if shopping at Jungfernstieg or visiting the Rathaus, everything is in a walkable distance. The Hotel offered us a free upgrade and a complimentary late check-out until 8 pm. However, there have been some downsides.... More

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Alex O, Manager at SIDE Hotel, responded to this review

Hi Tobbel89, thank you for your great rewiev about SIDE. We are more than happy that you enjoyed your stay with us. We appreciate all feedback and constructive criticism as we constantly strive to improve our guests' experience. However, we must apologize for the negative points you mentioned. We hope to see you back inSIDE soon to convince you of... More

London, England
Contributor
15 reviews 15 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The design of the hotel is fun and modern without being over-dominant, and the staff were friendly and helpful. The Spa has a small pool, a sauna, steam-room and excellent changing facilities/showers. I had a problem with my WiFi which I hope the hotel will soon fix - the network was not compatible with the new version of iOS on... More

Was this review helpful? Yes
Alex O, Manager at SIDE Hotel, responded to this review

Dear Neil_Wotan, thank you a lot for your rewiev. We are more than happy to hear that you enjoyed your stay inSIDE. Reading your positive feedback means so much to all of us. Nevertheless, we apologize for the inconveniences caused during the breakfast. I have passed your comments regarding your experience to our Restaurant Manager, who can investigate the cause... More

Flims, Switzerland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 7, 2014

The side hotel in Hamburg is very beautiful. The rooms are very bright and modern and also very comfy. But the bathroom area is not very private so you should travel alone or with your family. The hotel itself is huge and you always have to wait for the escalator, which was very anoying so i often took the employee... More

Was this review helpful? Yes
Alex O, Manager at SIDE Hotel, responded to this review

Dear guest, thank you for your honest feedback. We truly apologize for the missed service opportunities and for the inconvenience you experienced. Thank you, also, for giving us the opportunity to redeem ourselves. We look forward to your upcoming visit. Rest assured we have learned from your feedback and will be well prepared for your stay. All the best in... More

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Additional Information about SIDE Hotel

Address: Drehbahn 49, 20354 Hamburg, Germany
Location: Germany > Hamburg > Neustadt
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SIDE Hotel 5*
Number of rooms: 178
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Also Known As:
Side Hotel Hamburg
Side Hamburg

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