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Generator Hostel Hamburg

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Steintorplatz 3, 20099 Hamburg, Germany
1 room 1 adult
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Generator Hostel Hamburg
Generator Hostel Hamburg
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861 Reviews from our TripAdvisor Community

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed at the Generator Hostel Hamburg from the 28th to the 30th of January. What would overall be a good experience is, as of today, quite the nightmare. In brief, I was charged twice for my stay. A week later, the hostel didn't acknowledge their mistake yet, despite my frequent (and costly) contacts with booking.com in which I provided... More 

Helpful?
Thank Miguel C
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hello, I am terrible sorry for the issue you had after your recent stay. We will investigate the problem to make sure no other guest will suffer under the same inconveniences. I am glad that you would book Generator also in the future. Regards, Sven Heberling Assistant General Manager More 

Thurles, Ireland
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

In superb location straight across from train station. Dorm was in state of disrepair toilet door hanging off and swayed every time person on top moved. Reasonably clean and wifi ok (dropping in and out) Some of the staff were very ignorant asking a simple question ..Was ignored he helped people behind me 'checking out' ?! Also issue of door... More 

Helpful?
Thank JoeFitz89
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hello, sorry for the inconveniences you had to suffer under. I will address the mentioned problems to find ways of improvement. If you ever come to Hamburg again, I would be delighted if you give us another chance. Regards, Sven Heberling Assistant General Manager More 

Lohne (Oldenburg), Germany
1 review
5 of 5 stars Reviewed 4 days ago NEW

I was travelling with bulky luggage and need to spend a night waiting for the next train. The staff were very helpful to carry all the cases inside the hostel and also during the leaving. The place is just 2 minutes from the train station — perfect location. Will use this ostel network again.

Review collected in partnership with this hotel

Helpful?
Thank akaPassion
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hi, Thanks for the review. I am glad that you had a good time in our hostel, even though it was only for one night. Hope to see you soon again in Hamburg. Regards, Sven Heberling Assistant General Manager More 

Hamburg, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed here a couple of months ago. I would not recommend this to any of my friends. While the location is good (it is opposite the central station), it is however over priced. I stayed in one of the solo rooms and found it not with the cost. The staff are rude and not helpful even for the basic... More 

Helpful?
Thank Solo551
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hello, Thanks for sharing your impressions with us. I regret that your stay was not to your convenience and I fully understand the frustration about the team. In the last month we have invested a lot to lift the guest service and I would be really grateful if you give us another chance in the future to proof that to... More 

Vienna, Austria
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First of all i already booked in Copenhagen and Barcelona Generators, in every 3 hostels so far they use the same Bed Standard which i really like, its massive nothing noisy comfortable bed lights Plugs, LED Light and - new for me direct USB Chargers (2x) - Location is directly at Hauptbahnhof so for me its perfect. Staff is very... More 

Helpful?
Thank marksoft
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hi, WOW! That is really a fantastic feedback. I am very happy that Generator is your first choice. Our doors are always open for you. Regards, Sven Heberling Assistant General Manager More 

Berlin, Germany
1 review
1 of 5 stars Reviewed 5 days ago NEW

sorry to tell you, but i just wanted to spend a relax time, it result a a catastrophe, i know it was part of my fault because i shouldnt book a place where come drink people, and loud students. was also expencive for a 6 Person share room

Review collected in partnership with this hotel

Helpful?
Thank Paula M
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hello, Thanks for the feedback. I regret that Generator Hamburg did totally not meet your expectations. Travellers are coming to our hostel to meet interesting people and to enjoy themselves. We have therefore a bar with event evenings and "live music nights". That combined with a large drink offer and a great food menue can lead to some people who... More 

Buenos Aires, Argentina
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed one night in this hostel and it was fine. It is clean and well organized, well something I consider important is that this well located in the city and at a good price. I would definitely recommend.

Helpful?
Thank Lujan D
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hello, Thanks for the review. I am very happy that you enjoyed your stay and that especially the location was to your convenience. Whenever you return to Hamburg, we would be delighted to be your host again. Regards, Sven Heberling Assistant General Manager Sven More 

Hannover, Germany
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed at this hostel with a friend for one night (mixed 8 bed bedroom), tidy and clean rooms but quite stuffy. Comfortable beds (with sheets and blankets provided by hostel). Okay for one night because located in a very central position (within walking distance to main station and Alster). Staff at check-in not very attentive and not very competent (check-in... More 

Review collected in partnership with this hotel

Helpful?
Thank Ina V
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hello, Many thanks for the constructive feedback. I fully understand that the registration process seems to be over the top, but unfortunately we only follow the legal requirements in Hamburg. Other cities in Germany, without a city tax, have a little less paperwork. I hope we will get the chance to welcome you and your friends soon again in Hamburg.... More 

1 review
1 of 5 stars Reviewed 1 week ago

Not recommended at all "Gen Hamburg screams German efficiency" this is what they have in their website, but it's exactly the opposite. The night before the check-out, my friends and I decided to request for "late check-out" as we realised we didn't want to rush things the next morning. In the reception, there were two employees. We talked to one... More 

Helpful?
Thank Katja H
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hello, Thanks for the review. I have to apologize for the inconveniences you went through. I fully understand the frustration about that. You can be assured that I will follow up the issues mentioned. I can already say that the smell in the bar was coming from the street. Pipes got cleaned and caused the uncomfortable smell. Again, I am... More 

Albacete, Spain
1 review
1 of 5 stars Reviewed 1 week ago

Nobody cleaned our room and we had asked in reception to. I think that it happened us because we are from Spain, The food was cold. We had to pay 500€ for "manipulate" the smoke detector. It´s exaggerated.

Review collected in partnership with this hotel

Helpful?
Thank T4326ASjavierc
GeneratorHamburg, Manager at Generator Hostel Hamburg, responded to this review

Hello, We appreciate any review posted on Tripadvisor, because it helps us to improve our service and facilities. Yours unfortunately does not represent an assessment. It seems that you more placed your frustration into this review, after you have been fined for a clear intentional damage of the smoke detector and therefore risking the life of over 600 other guests.... More 

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