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Scandic Hamburg Emporio

#18 of 317 Hotels in Hamburg
Certificate of Excellence
Dammtorwall 19 | 20355 Hamburg, 20355 Hamburg, Germany
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Scandic Hamburg Emporio
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565 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • English first
  • French first
  • German first
  • Italian first
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Dalkeith, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Lovely welcome. Generous size of room. Situation excellent for walking to Rathaus, the Alster, Speicherstadt and Hafen City. All you can eat breakfast for €10 with a wide selection of food on offer. Also free and fast WiFi.( A first for us in Germany).

Was this review helpful? Yes
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this review

Hej dear guest, thank you very much for your feedback! We are happy to hear that you enjoyed the stay at our hotel and the location and surroundings of the hotel. Thanks a lot for the positive feedback about the breakfast and our free and fast Internet access. We thank you for your recommendation and look forward to welcoming you... More 

Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Comfortable, modern, practical, great free WiFi connection, great location, great restaurants and facilities. What's not to like? The Scandic is a minute's walk from the gorgeous Planten Au Bomen gardens and a couple of minutes' from Alster lake and pavilion, Mockinghaustrasse shopping area is a 10 minute walk as well.

Was this review helpful? Yes
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this review

Hej dear guest, thank you very much for your feedback! We are happy to hear that you enjoyed the stay at our hotel and the location and surroundings of the hotel. We thank you for your recommendation and look forward to welcoming you again! With kind regards, Tobias Albert Director of Sales & Marketing More 

frankfurt
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent Location and the basis for trips in and around of Hamburg, especially shopping, restaurants and almost all tourist places of interest. Nice people took care for almost everything. Good value for a fair price.

Was this review helpful? Yes
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this review

Hej dear guest, thank you very much for your feedback! We are happy to hear that you enjoyed the stay at our hotel and the location and surroundings of the hotel. Thanks a lot for the positive feedback about the staff. We thank you for your recommendation and look forward to welcoming you again! With kind regards, Tobias Albert Director... More 

Oslo, Norway
Contributor
15 reviews 15 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel feels "cold". No personal attitudes, no how are you etc. Noone chat with you unless you yourself ask someone Selfservice beakfast. On weekends breakfast till 12. But no bread Saturday at 10.30 Restaurant closed on Sundays!! Why no info by check-in? Only one small bottle with water as welcomegift Wednesday 24. June truck came delievered goods at 04.00.... More 

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Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this review

Hej dear guest, thank you very much for your feedback! It helps us to do our job better: We are sorry to hear that you were not satisfied with your stay. Please keep in mind that we cannot keep every aspect in mind when it comes to our breakfast. We offer a wide range of high quality organic products as... More 

Egypt
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The only advantage I could find in this hotel was location, it's central and close to all attractions, other than this, nothing special and I find it overrated. Staff are not friendly at all and can't recall any of them smiling during my 5 nights stay. The bed missed the balance between comfort and being really hurtful to your back,... More 

Was this review helpful? Yes
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this review

Hej dear guest, thank you very much for the feedback, it is nice to know that you enjoyed the central location. We are sorry to hear that your stay was not what you expected. We would like to make clear, that the unfriendly staff is not our standard and that we were very surprised about it, especially because our friendly... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

I have nothing but good things to say about my stay at Scandic Hamburg. My flight arrived early in the morning, and was allowed in my room from 8 AM. I enjoyed the free 4-hour bike rental (a great way to see the city). My room was clean, modern, and comfortable.

Review collected in partnership with ScandicHotels.com

Was this review helpful? Yes
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this review

Hej dear guest, thank you very much for your feedback! We are happy to hear that you enjoyed the stay at our hotel and our free rental scandic bikes. We thank you for your recommendation and look forward to welcoming you again! With kind regards, Tobias Albert Director of Sales & Marketing More 

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