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All 317 Hamburg hotels

Mercure Hotel Hamburg City

4.0 of 5 Hotel   |   Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud) (Hammerbrook)
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Mercure Hotel Hamburg City
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Ranked #71 of 317 hotels in Hamburg
A recent review
5 of 5 stars reviewed 1 week ago
Riccardo V London, United Kingdom
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367 people have reviewed this hotel

Traveler rating
    94
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Sometimes we are very easy to write issues rather than good things. Today I want thanks all the management for being just superb. My day started at 5.45 so arriving at the hotel at 9 pm and finding welcoming and accommodating staff is just priceless. Well done!!!

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, wow.. what a wonderful compliment. Thank you very much for your sincere words, although this is not just a "management thing". I am happy to forward your message to our team, who is not just participating but the main reason for all those good comments about our service. Best regards, Sven Falkenburger More

Merimbula, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Very Welcoming staff, multi lingual so we had no issues with english/german, food was great, fantastic location as we were close to everything or easy access by bus without being right in the tourist areas, great wifi

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for such a nice comment. It is my pleasure to forward that kind of feedback to our team. Best regards, Sven Falkenburger More

Neston, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed her on two separate business trips during May & June this year, on both occasions the hotel lived up to its 4 Star rating in respect of Staff, accommodation and facilities such as the bar, Restaraunt, spa and pool. The Restaraunt menu like many German hotels is limited but what is served is good quality in general,... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

Just checked in it's 23.00. After one day working a crappy taxy driver who didn't even know where this hotel is. Check in and there is only smoking room available but as sorry they give access to minibar? what the hell are you thinking I should get drunk to sleep tonight in this stinky room? Let's see what they give... More

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thanks for your time to evaluate the check in situation at our hotel. Unfortunately, like most other hotels, we cannot guarantee non smoking rooms at all. In case we are usually booked up sometimes we only have smoking rooms available, if you are checking in late. Besides you had no comment on your reservation for your preferences... More

Bucharest, Romania
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 28, 2014

I staid 1 night in this hotel in April and I can say that: - people from reception very friendly with all my requests - hotel is very clean, modern and nice - location is not in the middle of the city but with taxi you can go very easy there ... taxi cost around 12 Euro. - Restaurant and... More

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you for your evaluation and your cordial words according our hotel and staff. We are am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be... More

Hemel Hempstead, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 21, 2014

We stayed here for 2 nights as a family of 4. It was very clean and the staff were lovely. There was a Tassimo coffee maker in the room which was lovely. My only criticism was that you had to pay for bottled water. The beds were very comfy and we had no corridor noise. The breakfast buffet was excellent... More

Was this review helpful? Yes
Rotterdam, The Netherlands
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 7, 2014

This is the 2nd time that i have stayed in this hotel for a short business trip (3 days, 2 nights). Clean room, clean bathroom and toilet, enough space for 1 (or 2) person (s). Next time when there is a conference in the neighborhood, i will definitely book this hotel again.

Was this review helpful? Yes 1
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Additional Information about Mercure Hotel Hamburg City

Address: Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Location: Germany > Hamburg > Hammerbrook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Hotel Hamburg City 4*
Reservation Options:
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Also Known As:
Accor Hotel Hamburg City
Mercure Hamburg

75 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style
#47 Luxury Hotel in Hamburg #48 Business Hotel in Hamburg #50 Romantic Hotel in Hamburg
Hotel Class
Official Description (provided by the hotel)
The Mercure Hotel Hamburg City is a 4 star hotel with a unique decor concept inspired by Hamburg, the media city. This is carried through the 187 guest rooms as well as other parts of the hotel. ... more   less 
Number of rooms
187

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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