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Mercure Hotel Hamburg City

4.0 of 5 Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
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Mercure Hotel Hamburg City
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Mercure Hotel Hamburg City
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419 reviews from our community

Traveler rating
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    64
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    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

On 5th December 14 we arrived at the Mecure Hotel in Hamburg City. My husband and I went to book in at the reception desk. We showed the receptionist our booking.com confirmation details which showed the cost of the hotel being 294 euros. We knew we would have parking charges on top to pay. The receptionist asked for our bank... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Toni, thank you again for your feedback. As already managed in the previous eMail conversation we trying to find a solution which fits for both oft us. We deeply apologize for the unfortunate series of events coming along with a absolutely normal procedure at the front desk. Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality... More 

Shanghai, China
Top Contributor
215 reviews 215 reviews
55 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is mainly a business hotel close to an office area. Clean and spacious rooms with good service. Breakfast buffet in the morning with pretty large choice. The location is about 20 minutes by foot from city center.

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Francesco, thank you very much for your feedback. We are very glad to satisfied you within your stay and looking forward to welcome you again! Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49... More 

Llandudno, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2015

A Nice hotel with large clean rooms in a pretty good location. The Train stop was only 5 minutes walk away with connections to the whole city. The bar food was good and the staff helpful. We went for new years eve. I wasnt impressed with the city as there wasnt a lot to do and the bars where tacky.Tho... More 

Review collected in partnership with Accorhotels.com

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear User, thank you very much for your honest words. We take a proud of the good impression we left behind. Of course we would be glad to welcome you again! On this occasion we will grab the chance and recommend you the nicest bars and the best leisure actives to show how beautiful Hamburg actually is. We are looking... More 

Bristol, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2015

We stayed at this hotel for a new year break with another couple. There was an issue with key cards on arrival, so the check in staff showed us to our room- there was a smell of stale smoke in the air, so I did ask if we were in non smoking rooms- we have an Accor club card, with... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Samantha, thank you very much for your feedback which is definitely honest and legitimate. We were glad to welcome you and your companionship in our hotel, especially because it was the New Year's Eve and you chose our hotel and our city to experience the start of the year. My apologies for the irritation at the beginning of your... More 

Berlin, Germany
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 21, 2014

Mercure Hotel has a certain standard and so does this hotel - it is all 4 star, desk in room, good bathroom, tv, minibar, good bed. It is a little out of the centre of Hamburg but has well set out rooms, a typical businessperson style bar and good staff and facilities. You won't be disappointed if you stay here,... More 

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Daniel H, Manager at Mercure Hotel Hamburg City, responded to this review

Dear Tripadvisor User, thank you for taking time to tell us about your stay. We are happy to hear, that you enjoyed your stay in our hotel. The complete team wishes you a happy new year and we are looking forward to welcome you again. Kind regards Julia Süss Guest Relation Manager More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 18, 2014

We stayed at this hotel at the beginning of December after booking almost last minute. It wasn't in the city center but we knew that. Around 15mins walk to the Christmas Markets in the center,worked out well from all the drinking and eating we did! We were put in a smoking room so the room smelt musky but after opening... More 

Was this review helpful? Yes
Daniel H, Manager at Mercure Hotel Hamburg City, responded to this review

Dear Tripadvisor User, thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. We are glad to hear that you've experienced a nice pre-christmas time in Hamburg. Our apologies, that you were in a smoking room. Of course, you could contact us anytime and we would have made ​​our best to ensure... More 

Odense, Denmark
Top Contributor
76 reviews 76 reviews
34 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed December 17, 2014

The hotel is located in a quite uncharming place far away from restaurants, shops and bars. There is a 15 minutes walk to the main shopping street in Hamburg. The rooms are fine, quite spacy and clean. There is a parking area outside the hotel - parking fee 14 EUR. The interior of the hotel is uncharming and anonymous. Fair... More 

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Daniel H, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor User, thank you for your comment on your stay. We are very pleased that you liked the size of our room. We would like to inform you that in addition to the outdoor spaces we also have underground parking . We would love you to visit us again. Sincerely Julia Süss Guest Relation Manager More 

Stavanger, Norway
Senior Contributor
33 reviews 33 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 30, 2014

To choose a hotel in the last minute in a totally unacquainted big city, we went for a well known alternative; anticipating Mercury/Hamburg being in the same class as most Mercury hotels; good standard, good location, comfortable rooms. It is. Booking by mobile phone when driving was somewhat unnecessary detailed and time consuming (German thoroughness?), we were not fully informed... More 

Was this review helpful? Yes
Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Guest, thank you very much for your words. I absolutely understand the difficulty to book a hotel room spontaneous while driving. For the next time is a phone call the best solution. For your next stay you can contact us directly and we will give you any information you need and book the hotel room on phone. We are... More 

Nijkerk, The Netherlands
Top Contributor
53 reviews 53 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 6, 2014

Although normally staying at Radisson Hotels I thought the price was too high this time and I searched for an alternative. Since I also participate in A-Club I decided for this Mercure hotel. The parking garage under the hotel is very convenient. The room has recently been redecorated and looked good. The bath has been removed and a big walk... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Paul, thank you very much for your constructive criticism. It is always a pleasure to read some feedback from experienced hotel user. We are very glad to live up your expectation. I will share your feedback with my team and I am sure they will be more as proud. If you would like to visit the city again, maybe... More 

Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 2, 2014

From staff and service to the rooms,every little detail, just perfect. Highly recommended, can't wait to stay here again. Only thing I might add some more lights to the room ,its a bit dim although admittedly romantic.

Was this review helpful? Yes
Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Guest, thank you for your nice comments. We are proud of you positive feedback. We would be glad to welcome you again - maybe to a romantic weekend with your partner, we will dim the light and serve you a nice candlelight dinner! Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality Germany GmbH Mercure Hotel... More 

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Additional Information about Mercure Hotel Hamburg City

Address: Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Location: Germany > Hamburg > Hammerbrook
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Hamburg City 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Despegar.com, Odigeo, ACCOR and Tingo so you can book your Mercure Hotel Hamburg City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Hamburg City
Mercure Hamburg
Hotel Style:
#41 Business Hotel in Hamburg
#50 Luxury Hotel in Hamburg

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