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All 317 Hamburg hotels

Mercure Hotel Hamburg City

4.0 of 5 Hotel   |   Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud) (Hammerbrook)
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Mercure Hotel Hamburg City
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Ranked #74 of 317 Hotels in Hamburg
A recent review
5 of 5 stars reviewed 2 weeks ago
Julian K London, United Kingdom
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375 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We were just passing through, a family of 4 stopping for a night in Hamburg on the way home from holiday. The hotel is an easy journey from the Hauptbanhof, Hammerbrook station is a 5 minutes walk away (there are some nice coffee shops/backerei for breakfast or a snack around there as well). All of our contact with staff was... More

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Stockholm, Sweden
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The family room was large enough and spotlessly clean. They were super nice at the reception and gave the kids a little goody bag when we checked in. The sofa-bed for the kids was already turned out when we got to the room so we could relax immediately. We didn't take the breakfast as we were simply passing through and... More

Was this review helpful? Yes 1
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for taking time to respond according to your stay at our hotel. We appreciate your positive feedback - of course, I am going to forward your comment to our team. Kind regards, Sven Falkenburger More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

Sometimes we are very easy to write issues rather than good things. Today I want thanks all the management for being just superb. My day started at 5.45 so arriving at the hotel at 9 pm and finding welcoming and accommodating staff is just priceless. Well done!!!

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, wow.. what a wonderful compliment. Thank you very much for your sincere words, although this is not just a "management thing". I am happy to forward your message to our team, who is not just participating but the main reason for all those good comments about our service. Best regards, Sven Falkenburger More

Merimbula, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed July 31, 2014

Very Welcoming staff, multi lingual so we had no issues with english/german, food was great, fantastic location as we were close to everything or easy access by bus without being right in the tourist areas, great wifi

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for such a nice comment. It is my pleasure to forward that kind of feedback to our team. Best regards, Sven Falkenburger More

Neston, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 29, 2014

I have stayed her on two separate business trips during May & June this year, on both occasions the hotel lived up to its 4 Star rating in respect of Staff, accommodation and facilities such as the bar, Restaraunt, spa and pool. The Restaraunt menu like many German hotels is limited but what is served is good quality in general,... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

Just checked in it's 23.00. After one day working a crappy taxy driver who didn't even know where this hotel is. Check in and there is only smoking room available but as sorry they give access to minibar? what the hell are you thinking I should get drunk to sleep tonight in this stinky room? Let's see what they give... More

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thanks for your time to evaluate the check in situation at our hotel. Unfortunately, like most other hotels, we cannot guarantee non smoking rooms at all. In case we are usually booked up sometimes we only have smoking rooms available, if you are checking in late. Besides you had no comment on your reservation for your preferences... More

Bucharest, Romania
Top Contributor
58 reviews 58 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 28, 2014

I staid 1 night in this hotel in April and I can say that: - people from reception very friendly with all my requests - hotel is very clean, modern and nice - location is not in the middle of the city but with taxi you can go very easy there ... taxi cost around 12 Euro. - Restaurant and... More

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you for your evaluation and your cordial words according our hotel and staff. We are am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be... More

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Additional Information about Mercure Hotel Hamburg City

Address: Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Location: Germany > Hamburg > Hammerbrook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Hotel Hamburg City 4*
Reservation Options:
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Also Known As:
Accor Hotel Hamburg City
Mercure Hamburg

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