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Mercure Hotel Hamburg City

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Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
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Mercure Hotel Hamburg City
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Mercure Hotel Hamburg City
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430 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Gallen, Switzerland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is situated at a rather busy street with a canal to the side. While giving it full marks for cleanliness, I'm still stunned that for a fairly pricy room you have to purchase speedier internet access from an external company by credit card. The advertised free Wi-Fi is really slow and hardly usable to work with. The fixtures... More 

Was this review helpful? Yes 1
Sheffield, United Kingdom
Top Contributor
57 reviews 57 reviews
4 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked last minute and don’t really know the city. I got the hotel in as a bundle so either I got a really good deal on the room or my flights were dirt cheap (I can’t remember) but I don’t think I paid full price and I certainly wouldn’t at the prices they are charging. The hotel was lovely... More 

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SunnyLim
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Well, location is not super central, but close to central station. We had a car, so it wasn't an issue that it wasn't right in the middle of city centre. but close enough. Hotel room itself was extremely satisfactory. Shower, bed, service, just overall experience was very good. I liked better than international chains like Intercontinental and Sheraton that I... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear, thank you very much for your positive feedback. It is a pleasure to be your host while you had a satisfying stay in Hamburg. We would be glad to welcome you another time in our hotel! Please contact me directly we will arrange everything else. Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality Germany GmbH... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Yes, I get it. It's a business hotel and therefore priced for schmucks who have an expense account. But, whoa. Our 149€ room was clean and comfortable, yes, but one could get much better for half the price in a less industrial and remote place. And the breakfast? 19€ for this sorry excuse of a selection? Sad. If you're in... More 

Was this review helpful? Yes 1
Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Jonas, thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Ciy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would be glad to invite you to an one-to-one conversation to discuss your stay and to make sure we are... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed February 17, 2015

On 5th December 14 we arrived at the Mecure Hotel in Hamburg City. My husband and I went to book in at the reception desk. We showed the receptionist our booking.com confirmation details which showed the cost of the hotel being 294 euros. We knew we would have parking charges on top to pay. The receptionist asked for our bank... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Toni, thank you again for your feedback. As already managed in the previous eMail conversation we trying to find a solution which fits for both oft us. We deeply apologize for the unfortunate series of events coming along with a absolutely normal procedure at the front desk. Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality... More 

Shanghai, China
Top Contributor
225 reviews 225 reviews
56 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

This is mainly a business hotel close to an office area. Clean and spacious rooms with good service. Breakfast buffet in the morning with pretty large choice. The location is about 20 minutes by foot from city center.

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Francesco, thank you very much for your feedback. We are very glad to satisfied you within your stay and looking forward to welcome you again! Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49... More 

Llandudno, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2015

A Nice hotel with large clean rooms in a pretty good location. The Train stop was only 5 minutes walk away with connections to the whole city. The bar food was good and the staff helpful. We went for new years eve. I wasnt impressed with the city as there wasnt a lot to do and the bars where tacky.Tho... More 

Review collected in partnership with Accorhotels.com

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear User, thank you very much for your honest words. We take a proud of the good impression we left behind. Of course we would be glad to welcome you again! On this occasion we will grab the chance and recommend you the nicest bars and the best leisure actives to show how beautiful Hamburg actually is. We are looking... More 

Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 3, 2015

We stayed at this hotel for a new year break with another couple. There was an issue with key cards on arrival, so the check in staff showed us to our room- there was a smell of stale smoke in the air, so I did ask if we were in non smoking rooms- we have an Accor club card, with... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Samantha, thank you very much for your feedback which is definitely honest and legitimate. We were glad to welcome you and your companionship in our hotel, especially because it was the New Year's Eve and you chose our hotel and our city to experience the start of the year. My apologies for the irritation at the beginning of your... More 

Berlin, Germany
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 21, 2014

Mercure Hotel has a certain standard and so does this hotel - it is all 4 star, desk in room, good bathroom, tv, minibar, good bed. It is a little out of the centre of Hamburg but has well set out rooms, a typical businessperson style bar and good staff and facilities. You won't be disappointed if you stay here,... More 

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Daniel H, Manager at Mercure Hotel Hamburg City, responded to this review

Dear Tripadvisor User, thank you for taking time to tell us about your stay. We are happy to hear, that you enjoyed your stay in our hotel. The complete team wishes you a happy new year and we are looking forward to welcome you again. Kind regards Julia Süss Guest Relation Manager More 

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 18, 2014

We stayed at this hotel at the beginning of December after booking almost last minute. It wasn't in the city center but we knew that. Around 15mins walk to the Christmas Markets in the center,worked out well from all the drinking and eating we did! We were put in a smoking room so the room smelt musky but after opening... More 

Was this review helpful? Yes
Daniel H, Manager at Mercure Hotel Hamburg City, responded to this review

Dear Tripadvisor User, thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. We are glad to hear that you've experienced a nice pre-christmas time in Hamburg. Our apologies, that you were in a smoking room. Of course, you could contact us anytime and we would have made ​​our best to ensure... More 

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