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Mercure Hotel Hamburg City

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Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
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Mercure Hotel Hamburg City
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470 Reviews from our TripAdvisor Community

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Traveler rating
    118
    251
    75
    22
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (470)
  • Mar-May only
    (103)
  • Jun-Aug only
    (158)
  • Sep-Nov only
    (106)
  • Dec-Feb only
    (103)
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The Hague, The Netherlands
Level Contributor
185 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Mercure Hotel Hamburg City is a typical four star Mercure Hotel only a S-Bahn stop away from the central train station. There is a large lobby with a bar for snacks and drinks. The staff is professional and they all speak English rather well. Check-inn was quick and the room (518) was large. The bathroom is a bit on... More 

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USA
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel reminded me of the Hilton Garden Inn in the USA. Great breakfasts, limited menu for the rest of the day. Could not get A/C to cool the room down using the thermostat controls. Eventually opened a window. A bit far from the airport for 06:00 departure

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Slough, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Got a great deal for 3 nights away last weekend and was i glad to end up in this hotel, just one stop from main train station in a quite area. The hotel was well run and our bedroom was very clean and on the large size. Main nightlife is on the other side of town and is very loud... More 

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Bangkok
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 27, 2015

I spend only a night in this hotel. It is decorated in modern style. Room and bed quality is ok. Shower room is clean. This hotel is about 5 mins drive to the grand railway station. The hotel provide conference rooms, coffee shop, a restaurant (serve at 6 o'clock), and a sauna room; unfortunately, no fitness room. There is a... More 

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Shanghai, China
Level Contributor
313 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed July 22, 2015

Always a very food stay at this hotel. Friendly and efficient staff, clean and comfortable rooms, good breakfast buffet and excellent sleep! Close to the city centre that you can reach with 15 min walk. Parking space available at extra cost.

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Daniel H, Guest Relations Manager at Mercure Hotel Hamburg City, responded to this review

Dear Francesco, thank you very much for your feedback. We are delighted at your words! The whole team is proud. We are looking forward to your next stay in our hotel! Kind regards, Diana Heinrich Guest Relation & Quality Manager More 

Oslo, Norway
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 30, 2015

We spent a weekend in Hamburg last december and stayed at this hotel. We had a great experience with the hotel. The hotel were quite big and modern. The rooms were also big and clean. The staff was friendly. One day they put chocolate outside the door for everyone. The breakfast was really great. The walking distance to the city... More 

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Hong Kong, China
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 30, 2015

Better than expected. The staff is friendly and helpful. The Breakfast is good and free wifi too. Price is reasonable and room is bigger than expected but toilet is small and coffee machine is not clean. 8 minutes walk to train station "hammerbrook" and just one stop to Hamburg central station. Overall , the hotel is not bad.

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Shanghai, China
Level Contributor
313 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed June 10, 2015

This is a nice business hotel not far from Hamburg centre. Very good breakfast and comfortable rooms. There is a sauna but unfortunately no gym. Parking area available outside and inside. The service is pretty nice and kind. I would for sure coming back.

Was this review helpful? Yes
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 24, 2015

The room was clean and spacious, staff was very friendly and the coffee bar/ cocktail bar next to the reception was very convenient. Breakfast is good! Loved the free massage offerings on Tuesday afternoon, great service offering. Walking distance of some very nice restaurants. Overall my experience was above expectations!

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