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Mercure Hotel Hamburg City

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Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
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Mercure Hotel Hamburg City
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457 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Bangkok
Level Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spend only a night in this hotel. It is decorated in modern style. Room and bed quality is ok. Shower room is clean. This hotel is about 5 mins drive to the grand railway station. The hotel provide conference rooms, coffee shop, a restaurant (serve at 6 o'clock), and a sauna room; unfortunately, no fitness room. There is a... More 

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Shanghai, China
Level Contributor
305 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed 1 week ago

Always a very food stay at this hotel. Friendly and efficient staff, clean and comfortable rooms, good breakfast buffet and excellent sleep! Close to the city centre that you can reach with 15 min walk. Parking space available at extra cost.

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Daniel H, Guest Relations Manager at Mercure Hotel Hamburg City, responded to this review

Dear Francesco, thank you very much for your feedback. We are delighted at your words! The whole team is proud. We are looking forward to your next stay in our hotel! Kind regards, Diana Heinrich Guest Relation & Quality Manager More 

Oslo, Norway
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We spent a weekend in Hamburg last december and stayed at this hotel. We had a great experience with the hotel. The hotel were quite big and modern. The rooms were also big and clean. The staff was friendly. One day they put chocolate outside the door for everyone. The breakfast was really great. The walking distance to the city... More 

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Hong Kong, China
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Better than expected. The staff is friendly and helpful. The Breakfast is good and free wifi too. Price is reasonable and room is bigger than expected but toilet is small and coffee machine is not clean. 8 minutes walk to train station "hammerbrook" and just one stop to Hamburg central station. Overall , the hotel is not bad.

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Shanghai, China
Level Contributor
305 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed June 10, 2015

This is a nice business hotel not far from Hamburg centre. Very good breakfast and comfortable rooms. There is a sauna but unfortunately no gym. Parking area available outside and inside. The service is pretty nice and kind. I would for sure coming back.

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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 24, 2015

The room was clean and spacious, staff was very friendly and the coffee bar/ cocktail bar next to the reception was very convenient. Breakfast is good! Loved the free massage offerings on Tuesday afternoon, great service offering. Walking distance of some very nice restaurants. Overall my experience was above expectations!

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed April 21, 2015

We went to Hamburg on a 4 night break. Our room was large and overlooked one of the many canals in Hamburg and was very quiet. The bed was comfortable but the duvet was a little too small for the bed but this was solved by using a second duvet that was provided in the room. The staff were pleasant,... More 

Was this review helpful? Yes 1
Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear John, thank you very much for your feedback. We are very glad to met your expectations. Please be sure we will be always looking forward to welcome you in our hotel. Do not hesitate to contact us directly if you plan already your next trip to Hamburg. Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality... More 

London, United Kingdom
Level Contributor
343 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
2 of 5 stars Reviewed April 20, 2015

Being an Accor Platinum card holder I was specifically disappointed with this hotel. I stayed for 3 nights on business. Here is an overview: What I liked: - The selection of drinks was very good at the bar. - The take-away snack bar was a good idea and I haven't seen that in many hotels. - House-keeping was very good... More 

Was this review helpful? Yes 2
Daniel H, Guest Relations Manager at Mercure Hotel Hamburg City, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

St. Gallen, Switzerland
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed April 17, 2015

The hotel is situated at a rather busy street with a canal to the side. While giving it full marks for cleanliness, I'm still stunned that for a fairly pricy room you have to purchase speedier internet access from an external company by credit card. The advertised free Wi-Fi is really slow and hardly usable to work with. The fixtures... More 

Was this review helpful? Yes 2
Daniel H, Guest Relations Manager at Mercure Hotel Hamburg City, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.... More 

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