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Mercure Hotel Hamburg City

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Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
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Mercure Hotel Hamburg City
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Mercure Hotel Hamburg City
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439 reviews from our community

Traveler rating
    110
    236
    70
    19
    4
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85
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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London, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We went to Hamburg on a 4 night break. Our room was large and overlooked one of the many canals in Hamburg and was very quiet. The bed was comfortable but the duvet was a little too small for the bed but this was solved by using a second duvet that was provided in the room. The staff were pleasant,... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear John, thank you very much for your feedback. We are very glad to met your expectations. Please be sure we will be always looking forward to welcome you in our hotel. Do not hesitate to contact us directly if you plan already your next trip to Hamburg. Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality... More 

London, United Kingdom
Top Contributor
326 reviews 326 reviews
49 hotel reviews
185 helpful votes 185 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Being an Accor Platinum card holder I was specifically disappointed with this hotel. I stayed for 3 nights on business. Here is an overview: What I liked: - The selection of drinks was very good at the bar. - The take-away snack bar was a good idea and I haven't seen that in many hotels. - House-keeping was very good... More 

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St. Gallen, Switzerland
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 weeks ago

The hotel is situated at a rather busy street with a canal to the side. While giving it full marks for cleanliness, I'm still stunned that for a fairly pricy room you have to purchase speedier internet access from an external company by credit card. The advertised free Wi-Fi is really slow and hardly usable to work with. The fixtures... More 

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Sheffield, United Kingdom
Top Contributor
57 reviews 57 reviews
4 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 7, 2015

I booked last minute and don’t really know the city. I got the hotel in as a bundle so either I got a really good deal on the room or my flights were dirt cheap (I can’t remember) but I don’t think I paid full price and I certainly wouldn’t at the prices they are charging. The hotel was lovely... More 

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SunnyLim
2 reviews
5 of 5 stars Reviewed April 5, 2015

Well, location is not super central, but close to central station. We had a car, so it wasn't an issue that it wasn't right in the middle of city centre. but close enough. Hotel room itself was extremely satisfactory. Shower, bed, service, just overall experience was very good. I liked better than international chains like Intercontinental and Sheraton that I... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear, thank you very much for your positive feedback. It is a pleasure to be your host while you had a satisfying stay in Hamburg. We would be glad to welcome you another time in our hotel! Please contact me directly we will arrange everything else. Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality Germany GmbH... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 5, 2015

Yes, I get it. It's a business hotel and therefore priced for schmucks who have an expense account. But, whoa. Our 149€ room was clean and comfortable, yes, but one could get much better for half the price in a less industrial and remote place. And the breakfast? 19€ for this sorry excuse of a selection? Sad. If you're in... More 

Was this review helpful? Yes 1
Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Jonas, thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Ciy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would be glad to invite you to an one-to-one conversation to discuss your stay and to make sure we are... More 

London, United Kingdom
1 review
1 of 5 stars Reviewed February 17, 2015

On 5th December 14 we arrived at the Mecure Hotel in Hamburg City. My husband and I went to book in at the reception desk. We showed the receptionist our booking.com confirmation details which showed the cost of the hotel being 294 euros. We knew we would have parking charges on top to pay. The receptionist asked for our bank... More 

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Toni, thank you again for your feedback. As already managed in the previous eMail conversation we trying to find a solution which fits for both oft us. We deeply apologize for the unfortunate series of events coming along with a absolutely normal procedure at the front desk. Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality... More 

Shanghai, China
Top Contributor
233 reviews 233 reviews
56 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

This is mainly a business hotel close to an office area. Clean and spacious rooms with good service. Breakfast buffet in the morning with pretty large choice. The location is about 20 minutes by foot from city center.

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Francesco, thank you very much for your feedback. We are very glad to satisfied you within your stay and looking forward to welcome you again! Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49... More 

Llandudno, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2015

A Nice hotel with large clean rooms in a pretty good location. The Train stop was only 5 minutes walk away with connections to the whole city. The bar food was good and the staff helpful. We went for new years eve. I wasnt impressed with the city as there wasnt a lot to do and the bars where tacky.Tho... More 

Review collected in partnership with Accorhotels.com

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Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear User, thank you very much for your honest words. We take a proud of the good impression we left behind. Of course we would be glad to welcome you again! On this occasion we will grab the chance and recommend you the nicest bars and the best leisure actives to show how beautiful Hamburg actually is. We are looking... More 

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