We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 317 Hamburg hotels

Mercure Hotel Hamburg City

4.0 of 5 Hotel   |   Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud) (Hammerbrook)
Hotel amenities
Mercure Hotel Hamburg City
Best prices from these 10 sites
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Mercure Hotel Hamburg City to your Saves list
79%
Ranked #76 of 317 Hotels in Hamburg
A recent review
5 of 5 stars reviewed yesterday
davidblakedb Norwich
Write a Review

378 reviews from our community

Traveler rating
    96
    208
    55
    17
    2
See reviews for
74
134
33
113
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (378)
  • Mar-May only
    (81)
  • Jun-Aug only
    (131)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (80)
All months
Norwich
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We booked this hotel for a six night stay during an exhibition in the city. It was one of the only hotels offering same day cancellation without charge if your plans changed. The rooms were excellent and a good size. All staff from reception, bar and restaurant were well above expectations. They couldn't have been more helpful. TIP: If you... More

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes 1
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for such a nice comment. It is my pleasure to forward that kind of feedback to our team. Best regards, Daniel Hain, GM More

Top Contributor
69 reviews 69 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Mercure Hotel Hamburg City is a perfect place for you who are doing your business trips in Hamburg Center. The room is spacious, quite and very tidy. It has all you need to enjoy a good stay. The breakfast is good, a 19 EUR breakfast buffet. The staff was friendly and was able to assist me with my needs. The... More

Was this review helpful? Yes 1
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for such a nice comment. It is my pleasure to forward that kind of feedback to our team. Best regards, Daniel Hain, GM More

Oberwil, Schweiz
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a trip from 09/19/2014 to 09/21/2014 with 18 people to hamburg. In the Mercure Hotel Hamburg City we had 18 single Rooms, all with double bed ! The Staff was very friendly and helpfull. The Hotel was very clean, the rooms top with coffee-/tea-maker and also the included breakfast was great. The Hotel is close to the railway... More

Was this review helpful? Yes 1
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for such a nice comment. It is my pleasure to forward that kind of feedback to our team. Best regards, Daniel Hain, GM More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were just passing through, a family of 4 stopping for a night in Hamburg on the way home from holiday. The hotel is an easy journey from the Hauptbanhof, Hammerbrook station is a 5 minutes walk away (there are some nice coffee shops/backerei for breakfast or a snack around there as well). All of our contact with staff was... More

Was this review helpful? Yes 1
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for such a nice comment. It is my pleasure to forward that kind of feedback to our team. Best regards, Daniel Hain, GM More

Stockholm, Sweden
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 20, 2014

The family room was large enough and spotlessly clean. They were super nice at the reception and gave the kids a little goody bag when we checked in. The sofa-bed for the kids was already turned out when we got to the room so we could relax immediately. We didn't take the breakfast as we were simply passing through and... More

Was this review helpful? Yes 1
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for taking time to respond according to your stay at our hotel. We appreciate your positive feedback - of course, I am going to forward your comment to our team. Kind regards, Sven Falkenburger More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2014

Sometimes we are very easy to write issues rather than good things. Today I want thanks all the management for being just superb. My day started at 5.45 so arriving at the hotel at 9 pm and finding welcoming and accommodating staff is just priceless. Well done!!!

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, wow.. what a wonderful compliment. Thank you very much for your sincere words, although this is not just a "management thing". I am happy to forward your message to our team, who is not just participating but the main reason for all those good comments about our service. Best regards, Sven Falkenburger More

Merimbula, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2014

Very Welcoming staff, multi lingual so we had no issues with english/german, food was great, fantastic location as we were close to everything or easy access by bus without being right in the tourist areas, great wifi

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for such a nice comment. It is my pleasure to forward that kind of feedback to our team. Best regards, Sven Falkenburger More

Neston, United Kingdom
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 29, 2014

I have stayed her on two separate business trips during May & June this year, on both occasions the hotel lived up to its 4 Star rating in respect of Staff, accommodation and facilities such as the bar, Restaraunt, spa and pool. The Restaraunt menu like many German hotels is limited but what is served is good quality in general,... More

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thank you very much for such a nice comment. It is my pleasure to forward that kind of feedback to our team. Best regards, Daniel Hain, GM More

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 16, 2014

Just checked in it's 23.00. After one day working a crappy taxy driver who didn't even know where this hotel is. Check in and there is only smoking room available but as sorry they give access to minibar? what the hell are you thinking I should get drunk to sleep tonight in this stinky room? Let's see what they give... More

Was this review helpful? Yes
Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, thanks for your time to evaluate the check in situation at our hotel. Unfortunately, like most other hotels, we cannot guarantee non smoking rooms at all. In case we are usually booked up sometimes we only have smoking rooms available, if you are checking in late. Besides you had no comment on your reservation for your preferences... More

Do you own or manage Mercure Hotel Hamburg City?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Mercure Hotel Hamburg City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Hotel Hamburg City

Address: Amsinckstrasse 53, 20097 Hamburg, Germany (Formerly Novotel Hamburg City Sud)
Location: Germany > Hamburg > Hammerbrook
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Hotel Hamburg City 4*
Number of rooms: 187
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Expedia, Hotels.com, ACCOR, TripOnline SA, Odigeo, Venere and Tingo so you can book your Mercure Hotel Hamburg City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Hotel Hamburg City
Mercure Hamburg

75 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (62)
Viewed
Dining (7)
Viewed
Bathroom (10)
Viewed
Room/suite (22)
Viewed
View from room (5)
Viewed
Hotel & grounds (12)
Viewed
Other (6)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Room/suite (4)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Mercure Hotel Hamburg City