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Leonardo Hotel Hamburg Airport

Langenhorner Chaussee 183, 22415 Hamburg, Germany (Formerly Mercure Hamburg Airport)
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Leonardo Hotel Hamburg Airport
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333 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice and comfortable hotel, near the Airport with regular Shuttle Service. Comfortable and clean rooms, good beds but pillows not so good. Good selection for breakfast. Staff are friendly and helpful, would stay here again. Rates are good

Was this review helpful? Yes
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you for your detailed comments. We ordered already new pillows (as a second one). We will receive them in July. Test it. . Looking forward to see you again ... More 

Excelsior, Minnesota
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed here twice. Both stays have been beyond my expectations. The hotel bar is simple but nice. The bartender, Saksiam, is very attentive and fun. You will not be disappointed... The rooms are spacious and clean. The staff is awesome. It is obvious that they care.

Was this review helpful? Yes
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thanks for your positive comments. We are pleased that you enjoyed your stay at our hotel and look forward to welcoming you again. More 

Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 19, 2015

I would stay here again while traveling. It is near the airport, with a shuttle. It is an older building with character. Hotel staff was friendly and helpful. The rooms were quiet despite the proximity of the airport. The mattress wasn't the best, but the room was clean. There was a safe in the room, but no clock. The breakfast... More 

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Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you for your detailed review. We were pleased with the praise. More 

Portugal
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 16, 2015

Nice placeholde if you wait to be near AirPort. Nice breakfast. But...avoid room 342...lots of noise...all night...call reception and ...they just saída that could do nothing ! I went down with my bags to go to another hotel, just than they gave another room. This time, quite and ok. Hotel management must check and correct this noise. Beside this issue,... More 

Was this review helpful? Yes 1
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you for your comments regarding your stay at our hotel. I am always dismayed to hear of any problems experienced by a client in one of our rooms. Rest assured that we constantly strive to improve our services and are convinced that you will have no cause for complaint the next time you visit our hotel. Best wishes, Katharina,... More 

Travelers are raving about these Hamburg hotels

Taunton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 7, 2015

Despite a budget price compared to other hotels around, the service and quality of the Leonardo Hotel was anything but budget. Indeed I was particularly impressed with it and the staff were so very friendly and helpful. I had never heard of this hotel chain before so was a little anxious as to what I would find, but would actively... More 

Was this review helpful? Yes
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you for the positive feedback. Looking forward to greet you again - in Leonardo Hotel Hamburg Airport or one of the other 85 Leonardo Hotels... More 

Selby, United Kingdom
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed May 6, 2015

I stayed here for 2 nights on business as close to the airport and my work. The staff were very welcoming and helpful. The rooms are adequate, even if missing baths. There is everything you need. The evening dinner was delicious on both nights. Will be back.

Was this review helpful? Yes
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you for the positive review. We were very happy about it and looking forward to see you again. More 

Vilnius, Lithuania
1 review
5 of 5 stars Reviewed May 4, 2015

We booked through one of the booking sites and unfortunately our reservation was cancelled. We decided to go to the hotel anyway, because there were 4 of us and the booking for one room went through. After arriving, we found out that the hotel was fully booked and there is no way we can get another room, so we started... More 

Was this review helpful? Yes
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you so much for your kind words. We would be more than pleased to welcome you again to our hotel at some time in the future. More 

Milton Keynes, United Kingdom
Level Contributor
95 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed February 17, 2015

This hotel is part of the Leonardo Group of hotels, having previously been under the Mercure Hotels group.It is conveniently located close to the airport, with the journey taking just 4 minutes in the free shuttle bus shared by it and the Ibis Hotel. It has a modern decor, comprising a series of buildings arranged around a stoned garden which... More 

Was this review helpful? Yes 1
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you for the positive review. We are currently working on a new Hotel Guide, which is soon to be found in the rooms. However, more information can give our staff at the front desk - 24 hours a day. More 

Accrington, United Kingdom
Level Contributor
80 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed February 6, 2015

The hotel is a short drive from the airport, but too far to walk. The hotel looks quite nice, but the heating in the room is not easy to find (i was a little cold), and the bathroom had some mold in the bath/shower area. if you want to eat, the kitchen closes at 21:30, so it a late arrival... More 

Was this review helpful? Yes
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you for taking the time to rate us. This gives us the possibility us continuously improve. For our guests we offer a free shuttle service. Various restaurants with longer opening times are available in the immediate vicinity. More 

San Diego
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed January 27, 2015

Stayed here a second time September 2014 and would stay again. Simple hotel with great service, several restaurants and supermarket in walking distance. Free shuttle to the airport. Only small issue but that did not happen the first time - I requested a wake-up call which didn't happen, but I had back-up so nothing major.

Was this review helpful? Yes
Katharina K, Manager at Leonardo Hotel Hamburg Airport, responded to this review

Thank you for the nice comments regarding our hotel. Very sorry to hear that you did not receive a wake-up call on two occasions, but we have now solved this problem. Hope to welcome you again to our hotel soon. More 

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