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Quality Hotel Ambassador

3.5 of 5 Heidenkampsweg 34, 20097 Hamburg, Germany
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127 reviews from our community

Traveler rating
    12
    57
    38
    11
    9
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7
18
42
43
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (127)
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    (17)
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Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After arriving form a long day from the USA i was tired and left my Ipad in the lobby area.did not even realize till it was time to go out.The receptionist was very kind and gave it back to me.Very friendly .love the breakfast so many choices.they even let us check in early.Highly recomended.

Was this review helpful? Yes 1
AmbassadorHam, General Manager at Quality Hotel Ambassador, responded to this review

Dear Guests, thank you so much for taking the time to review your stay. We are thrilled to hear that you enjoyed your time with us. Thank you very much for your kind words. Hopefully your travel plans will bring you back to Hamburg and the Ambassador soon. Sincerely, Sabine Glissmann More

Granbury, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was staying at this hotel on points, and therefore I was refused breakfast that always has been included in the past, even when staying on points. The room was very small, but it was clean. Comparing this to properties I stayed at in the states, this was very expensive.

Was this review helpful? Yes
AmbassadorHam, General Manager at Quality Hotel Ambassador, responded to this review

Dear Guests, thanks so much for staying with us during your recent trip to Hamburg. We apologize that we were not able to meet your expectations. With regards to breakfast. that is included in complimentary stays in hotels that quote room rates inclusive of breakfast. Our room rates however are exclusive of such. I am very sorry for the misunderstanding.... More

Wetter, Germany
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is situated close to Berliner Tor, which makes it very easy to access Hamburg city or the exhibition/conference centre. The single rooms are very small, dushe cabine is situated just inside the door of the room. The room was, even though it had seen better days, clean and bed was nice to sleep in. The breakfast had a nice... More

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AmbassadorHam, General Manager at Quality Hotel Ambassador, responded to this review

Dear Guest, thank you very much for the kind review of your stay with us. It ist nice to hear that you enjoyed our location as well as our breakfast buffet. Please accept our apologies for the small room. Next time you might want to try the Classic category that will definitely give you more space. Hopefully, we will see... More

Seattle, Washington
Top Contributor
198 reviews 198 reviews
195 hotel reviews
152 helpful votes 152 helpful votes
3 of 5 stars Reviewed August 17, 2014

While I was just in Hamburg a few weeks prior and stayed more centrally, I agreed to stay with a few colleagues in the hotel that is closer (and a little cheaper) to the office. The hotel is in South Hamburg (near the Berliner Tor station). There is not a whole lot going on around the hotel so if you... More

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AmbassadorHam, General Manager at Quality Hotel Ambassador, responded to this review

Dear Guest, thank you very much for staying with us and for taking the time to rate your visit. We appreciate the nice comments about our service and staff as well as the breakfast. It is our goal each and very day to exceed our guests' expectations. Where there are things beyond our control, such as the lack of AC,... More

Kapstadt, Südafrika
Top Contributor
61 reviews 61 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 28, 2014

We loved our short stay at the hotel. Our room was very clean and although small everything in it fitted beautifully and practically. The bar is very cosy and the bartender will do everything to help you enjoy the evening. We got our complimentary WiFi codes at the reception when we checked in - fast, friendly and efficient - after... More

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Zurich, Switzerland
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed April 26, 2014

the hotel rooms were not renewed since the nineties, it stinks of smoke even in non-smoker rooms and in all hallways, the service is absolutely unauthentic and robot-style (reception). Moreover ,the hotel is located in what I would call a dead-end area, absoulely no life, no shops around, no restaurants.

Was this review helpful? Yes 1
AmbassadorHam, Manager at Quality Hotel Ambassador, responded to this review

Dear Guest, thank you very much for taking the time to comment on your recent stay with us. I am very sorry, that we were unable to meet your expectations. Please be assured that we take your imput very seriously. Our location is well receievd by most business and leisure travellers who appreciate to proximity to public transportation, of course... More

Muscat Governorate, Oman
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 5, 2014

Welcoming staff who all speak English. My room was large and everywhere very clean, not the most modern fittings and furnishings but everything is maintained and works, really comfortable bed. Downstairs lots of very exciting artwork and chandeliers, the whole lobby/bar/restaurant area has a modern feel to it and everywhere you look there is another modern piece of original art.... More

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Warsaw, Poland
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 30, 2013

You can feel it's not a new hotel. All the style, furniture, equipment etc. It's not damaged but a bit used. Good breakfest. Wifi for free. Nice pool with extremely cold water. At 8 a.m. the sauna was cold even the spa opening hours are from 6.00 till 9.00 in the morning. When I asked to warm it up I... More

Was this review helpful? Yes 1
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 21, 2013

We stayed here for a week while at an International Lions Convention. Very helpful, friendly staff that speaks English. Clean, compact rooms. Comfortable bed. Bathroom small; shower only. No iron in the room, but when we called for one, it was there in less than ten minutes. No air conditioning. Got pretty hot when we were there, but they do... More

Was this review helpful? Yes 1
AmbassadorHam, General Manager at Quality Hotel Ambassador, responded to this review

Dear Ms. B., Thank you so much for telling us about your experience at the Quality Hotel Ambassador Hamburg. We are delighted to hear that you enjoyed your stay with us. It was a real pleasure to be among the host hotels for the International Lions Convention. We hope to welcome you back to our hotel and the city of... More

Toronto, Canada
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 20, 2013

You get what you pay for. 22€ taxi ride from the airport, reasonable. The fastest check in I have ever experienced. Clean, quiet and friendly. The only downside? No AC, thank God for the fan! Do not have a hot shower or your room is like a sauna after. The bar is cozy and the bartender was awesome! My tv... More

Was this review helpful? Yes
AmbassadorHam, General Manager at Quality Hotel Ambassador, responded to this review

Dear Ms. Jacks, Thank you for taking the time to comment on your stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations due to the lack of AC in our guest roomsa as well as the problems with your TV. Your satisfaction is important to us and we... More

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Additional Information about Quality Hotel Ambassador

Address: Heidenkampsweg 34, 20097 Hamburg, Germany
Location: Germany > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Quality Hotel Ambassador 3.5*
Number of rooms: 124
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Also Known As:
Quality Inn Hamburg
Quality Hotel Hamburg

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