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All 317 Hamburg hotels

Crowne Plaza Hamburg - City Alster

4.5 of 5 Hotel   |   Graumannsweg 10, 22087 Hamburg, Germany
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72%
Ranked #78 of 317 hotels in Hamburg
A recent review
4 of 5 stars reviewed 6 days ago
EdM389 Gympie, Australia
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522 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Gympie, Australia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived at the Crowne Plaza after a five hour train journey from Copenhagen and so were more than ready for a rest. Checkin was smooth and efficient, although wifi was not free until we joined the hotel rewards club. Room was quiet, even though we faced onto the front courtyard, and clean and well set up. Breakfast was in... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear EdM389 Thank you very much for your positiv feedback. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster and we are pleased to hear that you were overall satisfied with our service. Hence, we appreciate your recommendation and we are looking forward to welcome you again. Yours sincerely Hannes Dreher General Manager More

St. Andrews, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely weekend at the Crowne Plaza in Hamburg. Very clean and tidy, staff were very helpful and the breakfast was excellent. The hotel is very central, 20 minutes walk from the main rail station and less than 10 minutes from the nearest tube station in a quiet district. There are a lot of nice bars and restaurants on the main... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear golfnut62 Thank you very much for your kind review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are pleased to hear that you enjoyedyour stay at the Crowne Plaza Hamburg - City Alster and we hope to welcome you again as our guest soon. Yours sincerely Hannes... More

Northern England
Top Contributor
130 reviews 130 reviews
37 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has small rooms, and ordinary double beds are very small--king size is essential in my view. Luckily our request for one was honoured (I have Platinum status with IHG). We slept well, the WiFi worked well, the room was quiet and clean. Yet it wasn't a cheerful room and felt in need of refurbishment. The location was great... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Guest Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are very sorry that we could not meet all your expectations regarding the hotel condition and facilities. Therefore we would be pleased to welcome you again as our guest and to... More

Munich, Germany
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I had the pleasure of coming back to the Crowne Plaza Hotel in Hamburg. As usual, the welcome was very warm and friendly, the staff at the reception quite fast and knowledgable. As a gold member, the upgraded me to on ehigher level of rooms. Opening the rooms, i thought that this is simply not in line with a 4... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Sputzis Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed the breakfast selection at the Crowne Plaza Hamburg - City Alster and we appreciate your kind words about our freindly staff. With regards to the room... More

Sydney, Australia
Top Contributor
60 reviews 60 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Beautiful hotel and well situated near plenty of restaurants and bars. The pool whilst is in the basement is very well maintained and presents very well. Quite a nice and comfortable hotel. Nice hotel.

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GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Pete R., Thank you very much for providing us with your positive review. We are glad that you enjoyed the location of the hotel as well as the fitness area. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We appreciate your recommendation and we are looking forward to... More

Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We used this hotel before and after going on a cruise, we asked for early check in and the hotel was very helpful and managed to organise with no problem. Staff were very nice and helpful, rooms clean and good size?. The hotel is just 5 minutes from the area of st George which has plenty of bars and restaurants... More

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GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear SteveKoe, Thank you very much for taking the time to write a review. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg. Furthermore, we are pleased to hear that you are really satisfied with our staff and the location of our hotel. Hence, we appreciate your recommendation and we are looking forward to welcoming you... More

Amman, Jordan
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 6, 2014

The location is very nice and close to the big lake, I liked their breakfast. i was expect better quality for the room furnishing from brand name as crown plaza. if i have another trip to Hamburq i will try another one.

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IHGCare, Guest Relations Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear m0hammad86, Thank you for leaving a review of our property. I am glad to know that you our location and breakfast selection worked for you. On the other hand, please accept our sincerest apologies for the room condition was a let down and fell below your expectation. We appreciate your feedback as this is our best resource for improving... More

Helsingoer, Denmark
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 6, 2014

The hotel is located in a very pleasant residential area close to the lake, and Lange Reihe with an abundance of restaurants and shops. The common areas of the hotel were very nice, and the staff seemed pleasant and helpful. The elevator might as well have been a time-machine as I got the impression that I had gone back in... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Gtdane, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 28, 2014

The hotel is located literally a few meters from the lake Alster and a walking distance to the center. Nice and green area. Breakfast was ok, but no egg&bacon :) Service was good, rooms were very clean. Quiet even though close to the road.

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Jelena P., Thank you very much for providing us with your positive review. We are glad that you enjoyed your stay the Crowne Plaza Hamburg - City Alster. Furthermore we are pleased to hear that you especially enjoyed the location and the green surrounding. Regarding the breakfast we have a show cook who takes care of the guest’s wishes... More

Luton, England, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 10, 2014 via mobile

Stayed here in May 2014 for just the one night. Decent standard hotel as you would expect from the IHG Group. Good location, comfortable rooms. Friendly staff witha a good grasp of English (my German is very poor). Excellent facilities and particularly enjoyed the Tea Lounge in reception. Food - good choice of continental meats, cheeses and pastries. Hot buffet... More

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GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Phillipe S., Thank you for providing us with a positive review and thank you for staying with us. Indeed your feedback is very important to us as this assists us in continually improving the services we offer to our guests. We are glad that you enjoyed our facilities and the Tea Lounge. Moreover we appreciate your recommendations and we... More

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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza

111 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#48 Luxury Hotel in Hamburg #54 Romantic Hotel in Hamburg #60 Business Hotel in Hamburg
Hotel Class
Official Description (provided by the hotel)
Celebrate business success at the Crowne Plaza Hamburg-City Alster hotel, near Lake Aussenalster and 10 minutes' walk from the city centre.You'll be energised by the bright, white and soaring atrium of Crowne Plaza Hamburg-City Alster's Lobby, located on Graumannsweg in central Hamburg. Our friendly Front Desk staff will direct you to your modern room, or you can sit back with a coffee in our trendy King George Bar.It's 20 minutes' drive from Hamburg Airport to Crowne Plaza Hamburg-City Alster. ... more   less 
Number of rooms
285

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