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Crowne Plaza Hamburg - City Alster

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Graumannsweg 10, 22087 Hamburg, Germany
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Crowne Plaza Hamburg - City Alster
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Crowne Plaza Hamburg - City Alster
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620 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Odense, Denmark
Level Contributor
85 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Crowne Plaza is centrally located near the outer Alster, but a short walk to a S-bahn station. The hotel is nicely decorated and the rooms are very comfortable but the beds are quite small. Free WiFi, nice swimming pool and bubble bath. Very good breakfast where you can order omelettes, eggs etc. There is plenty of free parking spots outside... More 

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UK
Level Contributor
116 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was as part of a working conference so we had special rates. Taxi for 2 from the airport was €24 so it was reasonable and took about 15 minutes door to door. Hotel location is a 20 - 25 minute stroll in to the centre of Hamburg along the lake side but there is a metro station about 10... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Clean and up-to date four star hotel near the Alster Lake in a nice leafy area close to St Georg bars and restaurants. It has a good Pool and small gym & sauna. Not sure it justifies a 4.5 star rating, but is very pleasant. Staff were very helpful. There is free fresh ground coffee and loose leaf teas in... More 

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Liverpool, United Kingdom
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have just had an amazing couple of days in Hamburg and this Hotel had a big part to play. As always I feel if you get greeted well on arrival then this sets up what type of stay you will have. The reception staff were excellent and answered all our questions in a professional and friendly manner. Our room... More 

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Orlando, Florida
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here one evening during a tour. The room is nice with a large picture window that you could open fully to get a nice breeze. The beds were smaller than regular doubles but it wasn't an issue. The bathroom had a nice shower curtain as opposed to fixed glass with a small, moveable glass panel, a lot of... More 

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear jflk01, thank you so much for sharing your experience with us. I apreciate your kind words about our staff and I am glad that you felt comfortable during your stay. I hope you enjoyed Hamburg as a city just as much so you allow us to welcome you again. Kind regards, Hannes Dreher General Manager More 

Sydney, Australia
Level Contributor
115 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Mostly a pleasant stay. Breakfast was decent. Aircon was a problem, but to be fair it's been a problem at most places in Germany so far. The staff were multi lingual and helpful. Free internet was a plus too. Had a buffet dinner and this seemed to test the kitchen staff. Still, no complaints really.

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear OzGobo, thank you for sharing your experience with us. It is nice to read that you had a pleasant stay and that our staff remained in your head so positive. We are looking forward to welcoming you again on your next trip to Hamburg. Best regards, Hannes Dreher General Manager More 

Amsterdam
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a businees meeting at the Crowne Plaza Hamburg and have been thoroughly impressed by the quality of the facilities, meeting room, selection of food but certainly also the professional staff that handled the meeting and all requests.

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Thetraveller1968, thank you so much for your nice feedback! I am very glad to hear that you enjoyed your stay at our hotel and especially our food selection so much. I apreciate your Kind words about our staff and I will communicate them immediately. We are looking forward to your next stay. Best regards, Hannes Dreher General Manager More 

Minneapolis, Minnesota
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 26, 2015

The rooms are quite small but clean. This hotel was fine overall, but had a few small things that added up. Most importantly for me, there is a note on the door that says that you can request a chain lock from reception however during my 5 day stay reception was never able to come up with a chain lock.... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear kkharvey2, thank you very much for your review. I am glad to hear that you enjoyed your stay at our hotel and especialy our room service. At this point I want to apologize for your inconvenience concerning chain lock and hair conditioner. The needs of our guests are very important to us and I am very sorry that you... More 

Cairo, Egypt
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 13, 2015 via mobile

I went with my husband in a business trip.. It was neat and clean hotel. Unfriendly and always busy staff. Location is not good if you will use transportation ( lucky that we rented a car).. As the nearest metro station is about 15 min walking but in beautifull surrounding near the river. It was difficult to reach in the... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Nermeen84, thank you for providing uns with your Review. It is very important because it assists us in continually improving the service we offer to our guests. I am glad you had a pleasant stay in Hamburg and enjoyed our tealounge. I am really sorry that you experienced our staff to be unfriendly as it is our first priority... More 

Kettering, United Kingdom
Level Contributor
104 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed April 30, 2015

We have stayed at this hotel a few times now and, once again enjoyed an efficient and friendly check-in. Located a little out of town means that it is quiet overlooking the Alster, but it's a long walk or short bus journey into town. That said, close by is the "Lange Rheie" with shops and many restaurants within easy walking... More 

Was this review helpful? Yes 1
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Rick S, thank you very much for providing us with your positive review. I am glad to hear that you enjoyed your stay in Hamburg. Your advice concerning the hot breakfast section is very helpful for us and we will immediately take it into consideration. We are looking forward to welcoming you again soon. Best regards, Hannes Dreher General... More 

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