We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hamburg - City Alster

Hotel website
Hotel deals
Graumannsweg 10, 22087 Hamburg, Germany
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Crowne Plaza Hamburg - City Alster
Professional photos View all
Browse nearby
Crowne Plaza Hamburg - City Alster
Write a Review

591 reviews from our community

Traveler rating
    164
    253
    133
    32
    9
See reviews for
42
189
62
215
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (591)
  • Mar-May only
    (150)
  • Jun-Aug only
    (179)
  • Sep-Nov only
    (132)
  • Dec-Feb only
    (130)
All months
San Francisco
Top Contributor
109 reviews 109 reviews
96 hotel reviews
184 helpful votes 184 helpful votes
3 of 5 stars Reviewed 1 week ago

Just spent 3-night at this hotel and overall an average experience. Location wise, hotel is a bit far from downtown and it does take about 10-15 minutes to walk there (although you do have the choice of taking the nearby U3 subway or M6 bus). The saving grace is, it is also within 3-5 minute walking distance to a wonderful... More 

Was this review helpful? Yes
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

My first stay in this hotel and overall a good experience - but still some steps to go before I Can give 4 stars. The room was fantastic - well equiped and clean with a nice atmosphere even though it was a very small room. Dinner in the bar - was a mixed experience: menu was very strange but of... More 

Was this review helpful? Yes 1
Nottingham, United Kingdom
Top Contributor
115 reviews 115 reviews
88 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

First time in Hamburg for a business trip. Stayed here for 4 nights. I do a lot of running and hotel is in a great location near river with a good scenic 7k loop. Hotel staff are very good, go out of their way to help and provide the attention to detail. Breakfast was fine and ole to of choice.... More 

Was this review helpful? Yes
Berlin, Germany
Top Contributor
64 reviews 64 reviews
50 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Good business hotel or even for leisure, as it is well located, next to the lake and in a nice trendy neighbourhood 10 mns away from the center and the train station The hotel is slowly ageing and would need an overall renovation, but this isn't a show stopper. You see that the design is from another period, but everything... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear FFM9, Thank you very much for providing us with your positive review. I am glad to hear that you were very satisfied with our club lounge, fitness center and our staff. Thank you for your note about the cumbersome walk in the Garage, we will take care of that and maybe put some signs there. We appreciate your recommendation... More 

Tehran, Iran
1 review
1 of 5 stars Reviewed March 17, 2015

Last night(15March2015) I and my wife and my 3 years old son arrived in the hotel. After request for check in, the reservation person told me you canceled your reservation in 24 Desember 2014 and now we have not any free room! But fact was I reserved this room in 12Jan2015! After my insistence, and showing my reservation vocher, they... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear SahandBehnam, Thank you for your review regarding your recent stay at our hotel. We work very hard to ensure our facilities and guest services are superior, however, we sincerely regret the issue concerning your reservation. I would like to address this with you further. I have sent you a private message to obtain more information. I look forward to... More 

Copenhagen, Denmark
Contributor
18 reviews 18 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 9, 2015

Martz, just come back from 3 days in Hamburg. Our stay in this hotel, we enjoyed because everything work well, the people at the disk we helpfull and knew most thing we asked for. The rooms were functionel and very clean. The restaurant could improve. But all together a fine stay. The hotel is in a peacefull quarter of the... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Doris, thank you for your positive feedback. I am glad to hear the nice words about our staff. I am very sorry that our Restaurant could not meet your expectations. We are looking forward to welcoming you again and convincing you of our quality. Best regards Hannes Dreher General Manager More 

Eindhoven, The Netherlands
Top Contributor
130 reviews 130 reviews
54 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 26, 2015

I did not want to give it an average score as it is better, but very good is a little too much. For the price you are paying you should be expecting more. Although it is clear that the hotel received a make over, the furniture in the rooms looked like they were saved from before. The very small TV... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear 14NABster Thank you very much for your detailed feedback and positive review. I am glad to hear that you had a nice stay with us and that you enjoyed our quite location as well as our comfortable beds. Thank you for the kind words about our staff. I would like to apologise for any inconvenience with the air condition.... More 

Mumbai (Bombay), India
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 13, 2015

Good hotel. Stayed on a business trip. Subway close by, taxis at the door step and access to the Alster lake. Tea lounge and coffee available in the reception area was welcome. The TV in the room was strange - very small screen and funny when first switched on with its colours. Once you got into the TV channels, it... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear The-Bee-Mumbai Thank you very much for your positive review. I am glad to hear that you enjoyed our breakfast selection and our location. I am sorry that we couldn´t match all of your expectations in terms of our room equipment. We appreciate your recommendation and the compliment to our staff. Hence we are looking forward to welcome you again.... More 

Shanghai, China
Top Contributor
72 reviews 72 reviews
63 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 12, 2015

The hotel drops in a quiet residential area, which is about 4 stops away from the central hbf station - a little bit off the city but acceptable. The hotel itself has been built for many years but refurblish 2 years ago, so everything is functionable and looks under well maintained. Staff is always friendly; the pool is nice with... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear HerbertLi Thank you very much for providing us with your positive review. We are delighted that you enjoyed our tea lounge as well as the pool area. Thank you also for your great praise to our staff. We appreciate your recommendation and we are looking forward to welcoming you again. Kind regards Hannes Dreher General Manager More 

Zurich, Switzerland
Top Contributor
135 reviews 135 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 6, 2015 via mobile

After a warm welcome and efficent check-in I arrived in my rather cold hotel room with some partially dated furniture. Opening the wardrobe I almost hurt myself given a loose and broken veneer. The TV did not work, but after close to 5 minutes and just before calling reception I figured out that the power cable was not connected :-(.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Jens H, Thank you for taking the time to review our property. I am pleased to note that you liked the efficient check in process and breakfast selection. Our hotel is committed to providing our guests with the highest quality services and facilities. It is our regret that there were certain aspects of your visit that did not meet... More 

Questions? Get answers from hotel staff and past guests. Ask a question

145 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (115)
Viewed
Hotel & grounds (22)
Viewed
Bathroom (13)
Viewed
Room/suite (30)
Viewed
View from room (5)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (2)
Viewed
Other (39)

Management photos: Courtesy of the property manager

Viewed
All management photos (30)
Viewed
Hotel & grounds (8)
Viewed
Room/suite (8)
Viewed
Dining (7)
Viewed
Business center/function rooms (1)
Viewed
Bathroom (1)
Viewed
Pool/beach area (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question