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All 318 Hamburg hotels

Crowne Plaza Hamburg - City Alster

4.5 of 5 Hotel   |   Graumannsweg 10, 22087 Hamburg, Germany
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Ranked #79 of 318 hotels in Hamburg
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
BritneyNorthGermany North Germany
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483 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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North Germany
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

A pleasant stay at a good hotel. It's a bit away from the centre but that's really no problem - either a 20 minute walk along The Alster or through interesting St Georg or under 10 minute bus ride (no.6) into the centre. The hotel comes across as an effective, no nonsense hotel for business and tourists. Lacking a bit... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear BritneyNorthGermany, Thank you very much for providing us with your review. We are glad about your very considerate and positiv review. Furthermore we are pleased that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster and we are looking forward to welcoming you again. Yours sincerely, Hannes Dreher General Manager More

Bristol, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on Business with colleagues whilst attending an exhibition in Hamburg, stayed for 4 Days, things didnt start well from my intital booking several months before as i had pre paid 4 rooms, then they charged an extra night which I had to get refunded only problem was after credit card company charged a commission fee for the transaction... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear RealityCheck2013, Thank you for providing us with your considerate review and thank you for staying with us. Please accept our sincere apologies for any inconvenience you experienced. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Furthermore I want to assure the issues you have raised concerning the... More

Adrian, Michigan
Top Contributor
970 reviews 970 reviews
142 hotel reviews
312 helpful votes 312 helpful votes
5 of 5 stars Reviewed 1 week ago

I was quite impressed with this hotel as it was perfect for my situation. I had come to Hamburg on business. I had first stayed in the Holiday Inn Express not far from this hotel. But the prices there were as expensive or perhaps more so than the Crowne Plaza. This was a much better bargain in a very convenient... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Debbie K, Thank you very much for providing us with your review. We highly appreciate your review because we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg -... More

Athens, Greece
Contributor
16 reviews 16 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Crowne Plaza Hamburg is an efficient hotel with well equipped, clean rooms and a nice breakfast. On the down side is the lack of free WiFi all over the hotel which I find unacceptable and a slightly inconvenient location. However, if you arrive by car, it is not that bad as it has adequate parking. On the other hand, if... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear mnx16, Thank you very much for providing us with your review. Furthermore I hope you accept our sincere apologies for any inconvenience you experienced. Therefore I want to assure the issues you have raised will definitely be addressed and appropriate actions will be taken. Your review is very important to us as because it assists us in continually improving... More

Bristol, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

I thought the hotel was really nice, good location and nice area however I really don't get the €27 euros a day internet charges. To really enjoy a city break you need to be able plan trips and hire bikes etc.. Therefore as far as I'm concerned cheap access to the internet should be is a basic right and if... More

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GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear BigAndBouncy762, Thank you for providing us with a very considerate review and thank you for staying with us. Please accept our sincere apologies for any inconvenience you experienced. Furthermore I want to assure the issues you have raised concerning the service will definitely be addressed and appropriate actions will be taken. Your feedback is very important to us as... More

Newcastle upon Tyne, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I stayed at the CP Hamburg for 2 nights having always stayed at the Atlantic. I enjoy a privileged Platinum Royal Ambassador status with IHG group which generally means 1st rate service. On check in I was advised I had been upgraded to a Club Room which is typical for CP stays and a very welcome benefit. After here though... More

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GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear OnAnotherFlight, Thank you for providing us with a very considerate review and thank you for staying with us. Please accept our sincere apologies for any inconvenience you experienced. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Furthermore I want to assure the issues you have raised will... More

Munich, Germany
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 18, 2014

The hotel is good... but there are a few things to be better: 1. Rooms with small flat tv and the tv system is complicated. Also, the images are bad. 2. I had to change the room from 522 to 524, because the sink did not have enough flow of water. 3. the swimming pool the water is cold. What... More

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GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Raphael D., Thank you for providing us with a very considerate review and thank you for staying with us. Please accept our sincere apologies for any inconvenience you experienced. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Furthermore I want to assure the issues you have raised... More

FIFE
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 28, 2014

Stayed for 3 nights receptionist was very helpful when checking in restaurant staff very polite and friendly.The hotel bedroom was very clean and also the bathroom plenty of clean towels which were changed daily.The hotel is within a 15 minute walk to main railway station and costs 3 euros to get from the airport to railway station we got a... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear VICTORIAFife, Thank you very much for providing us with your review. We highly appreciate your review because we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City... More

Amsterdam, The Netherlands
1 review
5 of 5 stars Reviewed February 18, 2014

Love this hotel. Really close to the city centre and Alstar. Amazing breakfast and breakast staff was really nice and profesional. I really enjoyed their tea lounge in the lobby. Great place to sit after a long city walk! I would recommend it to everyone!!

Was this review helpful? Yes
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear MiralS, Thank you very much for providing us with your feedback. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster and we are looking forward to welcoming you again. Yours sincerely, Hannes Dreher General Manager More

East Grinstead, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 11, 2014

The hotel located in the centre of Hamburg! 10 km from the airport! Staff and the food are excellent! Only disappointing, you have to pay 22 euros per day per one device for internet. Extra device 12 euros. That is unacceptable in this fast word especial you are on business strip.

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Elmio 1981, Thank you very much for providing us with your review. We highly appreciate your review because we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg -... More

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Additional Information about Crowne Plaza Hamburg - City Alster

Also Known As:
Crowne Plaza Hamburg - City Alster Hotel
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Address: Graumannsweg 10, 22087 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Luxury Hotel in Hamburg
#57 Romantic Hotel in Hamburg
#62 Business Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Official Description (provided by the hotel):
Celebrate business success at the Crowne Plaza Hamburg-City Alster hotel, near Lake Aussenalster and 10 minutes' walk from the city centre.You'll be energised by the bright, white and soaring atrium of Crowne Plaza Hamburg-City Alster's Lobby, located on Graumannsweg in central Hamburg. Our friendly Front Desk staff will direct you to your modern room, or you can sit back with a coffee in our trendy King George Bar.It's 20 minutes' drive from Hamburg Airport to Crowne Plaza Hamburg-City Alster. ... more   less 
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