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Crowne Plaza Hamburg - City Alster

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Graumannsweg 10, 22087 Hamburg, Germany
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Crowne Plaza Hamburg - City Alster
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606 Reviews from our TripAdvisor Community

Traveler rating
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    264
    135
    32
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Minneapolis, Minnesota
Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The rooms are quite small but clean. This hotel was fine overall, but had a few small things that added up. Most importantly for me, there is a note on the door that says that you can request a chain lock from reception however during my 5 day stay reception was never able to come up with a chain lock.... More 

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Cairo, Egypt
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I went with my husband in a business trip.. It was neat and clean hotel. Unfriendly and always busy staff. Location is not good if you will use transportation ( lucky that we rented a car).. As the nearest metro station is about 15 min walking but in beautifull surrounding near the river. It was difficult to reach in the... More 

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Kettering, United Kingdom
Top Contributor
104 reviews 104 reviews
40 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel a few times now and, once again enjoyed an efficient and friendly check-in. Located a little out of town means that it is quiet overlooking the Alster, but it's a long walk or short bus journey into town. That said, close by is the "Lange Rheie" with shops and many restaurants within easy walking... More 

Was this review helpful? Yes 1
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Rick S, thank you very much for providing us with your positive review. I am glad to hear that you enjoyed your stay in Hamburg. Your advice concerning the hot breakfast section is very helpful for us and we will immediately take it into consideration. We are looking forward to welcoming you again soon. Best regards, Hannes Dreher General... More 

Melbourne, Australia
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It must have seemed a good idea to some geek, but not to a traveller! If you take an item out of the mini-bar to examine it (look at alcohol content, preservatives etc.) and you don't get it back within about 30 seconds, it gets charged to your bill! There's no room to store your own fresh milk etc., so... More 

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Roger E, thank you very much for your feedback. it is very important because it assists us in continually improving the service we offer to our guests. I want to apologise for any inconvenience with the mini-bar and the shower curtains. We will take all of your remarks into consideration and hope to see you again soon to convince... More 

Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 27, 2015 via mobile

Ideally located hotel- close to the " running track" around the Alster Lake. The hotel is everything one would expect from a good 4 star hotel. It is neat and the rooms are comfortable. The breakfast is awesome and one tends to eat too much! We only spent one night at the hotel so did not have time to fully... More 

Was this review helpful? Yes 1
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Marianne144, thank you very much for your review. I am glad to hear that you enjoyed your stay at our hotel and especialy our breakfast selection. We are looking forward to welcoming you again in the future, maybe you are able to explore our complete offer next time. Best regards, Hannes Dreher General Manager More 

San Francisco
Top Contributor
112 reviews 112 reviews
99 hotel reviews
188 helpful votes 188 helpful votes
3 of 5 stars Reviewed April 17, 2015

Just spent 3-night at this hotel and overall an average experience. Location wise, hotel is a bit far from downtown and it does take about 10-15 minutes to walk there (although you do have the choice of taking the nearby U3 subway or M6 bus). The saving grace is, it is also within 3-5 minute walking distance to a wonderful... More 

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear guest, thank you for taking the time to write a review. I am glad to hear that you had a satisfying stay and enjoyed your visit in St. Georg. I am very sorry that we could not meet your expectations concerning our treatment for IHG elite members. I can assure you that we will do our very best to... More 

Senior Contributor
29 reviews 29 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 16, 2015

My first stay in this hotel and overall a good experience - but still some steps to go before I Can give 4 stars. The room was fantastic - well equiped and clean with a nice atmosphere even though it was a very small room. Dinner in the bar - was a mixed experience: menu was very strange but of... More 

Was this review helpful? Yes 1
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Birgit, thank you very much for your feedback. I am glad to hear that you enjoyed your visit and especially your room. I would like to apologise for any inconvenience . I can assure you that we will do our very best to improve our service continuously to offer the best comfort to our guests and we will immediately... More 

Nottingham, United Kingdom
Top Contributor
115 reviews 115 reviews
88 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed April 16, 2015 via mobile

First time in Hamburg for a business trip. Stayed here for 4 nights. I do a lot of running and hotel is in a great location near river with a good scenic 7k loop. Hotel staff are very good, go out of their way to help and provide the attention to detail. Breakfast was fine and ole to of choice.... More 

Was this review helpful? Yes 1
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear sophielaura, thank you very much for taking the time to write a review. We are pleased to hear that you were really satisfied with our staff and the location of our hotel. I want to apologise for your inconvenience at the restaurant. I hope that you will give us the chance to welcome you again and convince you of... More 

Berlin, Germany
Top Contributor
64 reviews 64 reviews
50 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 13, 2015

Good business hotel or even for leisure, as it is well located, next to the lake and in a nice trendy neighbourhood 10 mns away from the center and the train station The hotel is slowly ageing and would need an overall renovation, but this isn't a show stopper. You see that the design is from another period, but everything... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear FFM9, Thank you very much for providing us with your positive review. I am glad to hear that you were very satisfied with our club lounge, fitness center and our staff. Thank you for your note about the cumbersome walk in the Garage, we will take care of that and maybe put some signs there. We appreciate your recommendation... More 

Tehran, Iran
1 review
1 of 5 stars Reviewed March 17, 2015

Last night(15March2015) I and my wife and my 3 years old son arrived in the hotel. After request for check in, the reservation person told me you canceled your reservation in 24 Desember 2014 and now we have not any free room! But fact was I reserved this room in 12Jan2015! After my insistence, and showing my reservation vocher, they... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear SahandBehnam, Thank you for your review regarding your recent stay at our hotel. We work very hard to ensure our facilities and guest services are superior, however, we sincerely regret the issue concerning your reservation. I would like to address this with you further. I have sent you a private message to obtain more information. I look forward to... More 

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