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All 317 Hamburg hotels

Crowne Plaza Hamburg - City Alster

4.5 of 5 Hotel   |   Graumannsweg 10, 22087 Hamburg, Germany
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Ranked #79 of 317 hotels in Hamburg
A recent review
4 of 5 stars reviewed 1 week ago
earthtravelller Gloucester
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504 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Gloucester
Top Contributor
186 reviews 186 reviews
44 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here as part of a package at the end of a Cunard cruise and found it to be ideal for a city break. Located in a quiet residential area of the city, we were in a second floor room in a small dead end corridor off the main one so only a couple of other rooms in the vicinity.... More

Was this review helpful? Yes 1
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear earthtravelller, Thank you for your time you took to evaluate our hotel and for providing us with such a nice feedback. We are glad you enjoyed your stay at the Crowne Plaza Hamburg-City Alster and we look forward to welcoming you again. Yours sincerely Hannes Dreher General Manager More

Greater Manchester, United Kingdom
Contributor
11 reviews 11 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time for me at this hotel I was pleasantly surprised, breakfast is very good, very central to everything. Did not have time to use the pool and spa maybe next time as we are going back in December to accompany my husband for a business trip and mine is to experience Hamburg Christmas Market.

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Travis S., Thank you very much for your positive feedback. We are glad to read that you were pleasantly surprised by our hotel. We hope you had a safe journey back to Manchester and we look forward to welcoming you in December. Yours sincerely Hannes Dreher General Manager More

Moscow, Russia
2 reviews
2 of 5 stars Reviewed 4 weeks ago

The exterior and location of the hotel looked good, and the lobby was also nice. But everything changed, when I entered the room. It was smelly, small and hot. The air conditioner showed the temperature of +26 degrees Celsius. The repair worker said he could not do anything about it and advised to wait some hours before the temperature eventually... More

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear OlegKirsanov, Thank you for providing us with your feedback, which will help us to improve the service we offer to our guests. We are sorry we could not meet your expectations and hope you will choose our hotel for your next stay in Hamburg. Yours sincerely, Hannes Dreher General Manager More

Mjolby, Sweden
Top Contributor
71 reviews 71 reviews
47 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Initially this review was meant to be a "3 points" one but after staying at the Crowne Plaza City Alster for close to two weeks I'm changing it to a "4 points review" and that's because of the great staff. The hotel as such is a 3 star property. Stayed in 3 different rooms and there's really nothing wrong with... More

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear j_a70, thank you very much for your feedback. We are glad you had a pleasant stay with us and were satisfied with our staff. We look forward to welcoming you again! Yours sincerely, Hannes Dreher General Manager More

Bristol, United Kingdom
Contributor
20 reviews 20 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was greeted in familiar style welcoming me as a gold IHG member but he also went a step further and thanked me for my loyalty. A nice touch since my company allows me to use all the main brands. The rooms are comfortable and the facilities excellent as expected from the CP brand. I found the staff to be... More

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear slankypuss, Thank you very much for your nice feedback! I am glad to read you enjoyed your stay with us. We look forward to welcoming you again. Yours sincerely, Hannes Dreher General Manager More

Gympie, Australia
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed July 19, 2014 via mobile

We arrived at the Crowne Plaza after a five hour train journey from Copenhagen and so were more than ready for a rest. Checkin was smooth and efficient, although wifi was not free until we joined the hotel rewards club. Room was quiet, even though we faced onto the front courtyard, and clean and well set up. Breakfast was in... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear EdM389 Thank you very much for your positiv feedback. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster and we are pleased to hear that you were overall satisfied with our service. Hence, we appreciate your recommendation and we are looking forward to welcome you again. Yours sincerely Hannes Dreher General Manager More

St. Andrews, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 12, 2014

Lovely weekend at the Crowne Plaza in Hamburg. Very clean and tidy, staff were very helpful and the breakfast was excellent. The hotel is very central, 20 minutes walk from the main rail station and less than 10 minutes from the nearest tube station in a quiet district. There are a lot of nice bars and restaurants on the main... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear golfnut62 Thank you very much for your kind review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are pleased to hear that you enjoyedyour stay at the Crowne Plaza Hamburg - City Alster and we hope to welcome you again as our guest soon. Yours sincerely Hannes... More

Northern England
Top Contributor
134 reviews 134 reviews
38 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed July 7, 2014

The hotel has small rooms, and ordinary double beds are very small--king size is essential in my view. Luckily our request for one was honoured (I have Platinum status with IHG). We slept well, the WiFi worked well, the room was quiet and clean. Yet it wasn't a cheerful room and felt in need of refurbishment. The location was great... More

Was this review helpful? Yes 1
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Guest Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are very sorry that we could not meet all your expectations regarding the hotel condition and facilities. Therefore we would be pleased to welcome you again as our guest and to... More

Munich, Germany
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed June 30, 2014

I had the pleasure of coming back to the Crowne Plaza Hotel in Hamburg. As usual, the welcome was very warm and friendly, the staff at the reception quite fast and knowledgable. As a gold member, the upgraded me to on ehigher level of rooms. Opening the rooms, i thought that this is simply not in line with a 4... More

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GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Sputzis Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed the breakfast selection at the Crowne Plaza Hamburg - City Alster and we appreciate your kind words about our freindly staff. With regards to the room... More

Sydney, Australia
Top Contributor
64 reviews 64 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 20, 2014

Beautiful hotel and well situated near plenty of restaurants and bars. The pool whilst is in the basement is very well maintained and presents very well. Quite a nice and comfortable hotel. Nice hotel.

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Pete R., Thank you very much for providing us with your positive review. We are glad that you enjoyed the location of the hotel as well as the fitness area. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We appreciate your recommendation and we are looking forward to... More

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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#49 Luxury Hotel in Hamburg #55 Romantic Hotel in Hamburg #62 Business Hotel in Hamburg
Hotel Class
Official Description (provided by the hotel)
Celebrate business success at the Crowne Plaza Hamburg-City Alster hotel, near Lake Aussenalster and 10 minutes' walk from the city centre.You'll be energised by the bright, white and soaring atrium of Crowne Plaza Hamburg-City Alster's Lobby, located on Graumannsweg in central Hamburg. Our friendly Front Desk staff will direct you to your modern room, or you can sit back with a coffee in our trendy King George Bar.It's 20 minutes' drive from Hamburg Airport to Crowne Plaza Hamburg-City Alster. ... more   less 
Number of rooms
285

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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