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Crowne Plaza Hamburg - City Alster

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Graumannsweg 10, 22087 Hamburg, Germany
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Crowne Plaza Hamburg - City Alster
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Crowne Plaza Hamburg - City Alster
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577 reviews from our community

Traveler rating
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    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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Tehran, Iran
1 review
1 of 5 stars Reviewed 2 weeks ago

Last night(15March2015) I and my wife and my 3 years old son arrived in the hotel. After request for check in, the reservation person told me you canceled your reservation in 24 Desember 2014 and now we have not any free room! But fact was I reserved this room in 12Jan2015! After my insistence, and showing my reservation vocher, they... More 

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Copenhagen, Denmark
Contributor
18 reviews 18 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Martz, just come back from 3 days in Hamburg. Our stay in this hotel, we enjoyed because everything work well, the people at the disk we helpfull and knew most thing we asked for. The rooms were functionel and very clean. The restaurant could improve. But all together a fine stay. The hotel is in a peacefull quarter of the... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Doris, thank you for your positive feedback. I am glad to hear the nice words about our staff. I am very sorry that our Restaurant could not meet your expectations. We are looking forward to welcoming you again and convincing you of our quality. Best regards Hannes Dreher General Manager More 

Eindhoven, The Netherlands
Top Contributor
114 reviews 114 reviews
47 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I did not want to give it an average score as it is better, but very good is a little too much. For the price you are paying you should be expecting more. Although it is clear that the hotel received a make over, the furniture in the rooms looked like they were saved from before. The very small TV... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear 14NABster Thank you very much for your detailed feedback and positive review. I am glad to hear that you had a nice stay with us and that you enjoyed our quite location as well as our comfortable beds. Thank you for the kind words about our staff. I would like to apologise for any inconvenience with the air condition.... More 

Mumbai (Bombay), India
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 13, 2015

Good hotel. Stayed on a business trip. Subway close by, taxis at the door step and access to the Alster lake. Tea lounge and coffee available in the reception area was welcome. The TV in the room was strange - very small screen and funny when first switched on with its colours. Once you got into the TV channels, it... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear The-Bee-Mumbai Thank you very much for your positive review. I am glad to hear that you enjoyed our breakfast selection and our location. I am sorry that we couldn´t match all of your expectations in terms of our room equipment. We appreciate your recommendation and the compliment to our staff. Hence we are looking forward to welcome you again.... More 

Shanghai, China
Top Contributor
69 reviews 69 reviews
60 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 12, 2015

The hotel drops in a quiet residential area, which is about 4 stops away from the central hbf station - a little bit off the city but acceptable. The hotel itself has been built for many years but refurblish 2 years ago, so everything is functionable and looks under well maintained. Staff is always friendly; the pool is nice with... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear HerbertLi Thank you very much for providing us with your positive review. We are delighted that you enjoyed our tea lounge as well as the pool area. Thank you also for your great praise to our staff. We appreciate your recommendation and we are looking forward to welcoming you again. Kind regards Hannes Dreher General Manager More 

Zurich, Switzerland
Top Contributor
131 reviews 131 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 6, 2015 via mobile

After a warm welcome and efficent check-in I arrived in my rather cold hotel room with some partially dated furniture. Opening the wardrobe I almost hurt myself given a loose and broken veneer. The TV did not work, but after close to 5 minutes and just before calling reception I figured out that the power cable was not connected :-(.... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Jens H, Thank you for taking the time to review our property. I am pleased to note that you liked the efficient check in process and breakfast selection. Our hotel is committed to providing our guests with the highest quality services and facilities. It is our regret that there were certain aspects of your visit that did not meet... More 

Skive, Denmark
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed February 1, 2015

Had a great stay at crowne plaza. Loved the tea lounge, the pool area and staff was nice and helpful. Lots of great places to eat nearby. Uhland underground station with direct connection to Landingsbrücke, hbf süd, rathaus and more only approx. 800m from the hotel.

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for providing us with your positive review. I am glad to hear that you were very satisfied with our tea lounge and our pool area. Thank you for your nice words about our staff. We appreciate your recommendation and we are looking forward to welcoming you again. Best regards Hannes Dreher General Manager More 

Juan Les Pins
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 13, 2015

When I visit Hamburg occasionally, I either stay with friends or family. However, this time I wanted to stay in a hotel for only a brief stay so that I could conduct my business undisturbed. I had not known of the Crowne Plaza HAMBURG - CITY before and was greatly impressed. The location is very central with only a short... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear GloryViking I am very glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster and that we could impress you with our rooms and design. Furthermore, we are pleased to hear that you are really satisfied with our staff and the location of our hotel. Hence, we appreciate your recommendation and we are looking forward... More 

ryan1469
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed January 12, 2015

We stayed at the CP Hamburg for 3 nights, checking out today, 12th Jan. Upon arrival we were greeted by very friendly staff and our room was spotlessly clean. I'd say that's the only positive point I can say about this hotel. The sink in our room was blocked, we mentioned that to reception on our second day. It wasn't... More 

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear ryan1469 Thank you for your feedback. I am very sorry that we could not match your expectations and I would like to apologize for any inconvenience especially that the sauna was out of order. I hope you give us another chance to convince you of our quality. Kind regards Hannes Dreher General Manager More 

Bucharest, Romania
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 7, 2015

typical business hotel; the room was small and bit crowded, the bathroom small as well, very clean and confortable; internet connection was not so great; typical european breakfast, very very small gym; area around the hotel nice

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GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear AndreeaCPopa Thank you very much for your positiv feedback. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster. I am sorry that we couldn´t match your expectation in terms of our room size. We are looking forward to welcome you again. Kind regards Hannes Dreher General Manager More 

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