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Crowne Plaza Hamburg - City Alster

4.5 of 5 Graumannsweg 10, 22087 Hamburg, Germany
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Crowne Plaza Hamburg - City Alster
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Crowne Plaza Hamburg - City Alster
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552 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Juan Les Pins
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I visit Hamburg occasionally, I either stay with friends or family. However, this time I wanted to stay in a hotel for only a brief stay so that I could conduct my business undisturbed. I had not known of the Crowne Plaza HAMBURG - CITY before and was greatly impressed. The location is very central with only a short... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear GloryViking I am very glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster and that we could impress you with our rooms and design. Furthermore, we are pleased to hear that you are really satisfied with our staff and the location of our hotel. Hence, we appreciate your recommendation and we are looking forward... More 

ryan1469
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed at the CP Hamburg for 3 nights, checking out today, 12th Jan. Upon arrival we were greeted by very friendly staff and our room was spotlessly clean. I'd say that's the only positive point I can say about this hotel. The sink in our room was blocked, we mentioned that to reception on our second day. It wasn't... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear ryan1469 Thank you for your feedback. I am very sorry that we could not match your expectations and I would like to apologize for any inconvenience especially that the sauna was out of order. I hope you give us another chance to convince you of our quality. Kind regards Hannes Dreher General Manager More 

Bucharest, Romania
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

typical business hotel; the room was small and bit crowded, the bathroom small as well, very clean and confortable; internet connection was not so great; typical european breakfast, very very small gym; area around the hotel nice

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear AndreeaCPopa Thank you very much for your positiv feedback. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster. I am sorry that we couldn´t match your expectation in terms of our room size. We are looking forward to welcome you again. Kind regards Hannes Dreher General Manager More 

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I went on a business trip but brought my husband and 1 yr old daughter along. The city center was easily accessible by foot for my husband as well as the shopping area and restaurants. We went in October 2014 and the weather was spectacular! It is unfortunate we only had 4 days to spend there, we were so well... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Yogini1313 Thank you very much for providing us with your nice feedback. I am very glad to hear that you and your family had a pleasant time and that you felt very well situated. Furthermore I am delighted that you enjoyed our tea lounge. We appreciate your recommendation and we are looking forward to welcoming you again. Kind regards... More 

Frankfurt, Germany
Reviewer
3 reviews 3 reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

In general, I like to stay in Crowne plaza but this one really disappointed me. 1) the 1st room we checked in, it was super smelly like smoke mixed with perfume. I had to change the room to ground floor. The room tv was super super old in both rooms. telephone in one room was not working. overall really old... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Jian L, Thank you for posting a review of our property. I am glad to read you like our convenient hotel location. However, I am sorry to learn that you were disappointed with some aspects of the hotel amenities such as the breakfast and room accommodation as we always strive to provide a unique experience to all our guests.... More 

London
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed there over Christmas 2014 and it was perfect for our 3 night visit in Hamburg. The hotel was well located to access the city (the nearby M6 bus stop was very helpful!), but we were particularly impressed by the front desk service, the pool/spa/sauna, the rooms and the breakfasts. It was a nice bonus that our kids stayed... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear loon326 Thank you very much for providing us with your positive review. We are delighted that you enjoyed the location of the hotel as well as the spa area. I am glad to read that you and your family had a comfortable stay with us. We appreciate your recommendation and we are looking forward to welcoming you again. Best... More 

March, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed December 15, 2014

This hotel was perfect for our three day visit. Our 'Club room' was comfortable - very warm but large window to open. The huge bed had two duvets which we thought was an excellent idea. The markets are all quite close together and about fifteen minutes for the first from the hotel walking. This area is pedestrian friendly and there... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Clive L Thank you very much for your positive review and recommendation. I am delighted that you enjoyed the location of the hotel and appreciated the benefits of our Club rooms and Club lounge. We are looking forward to welcoming you again for your next visit in Hamburg. Kind regards Hannes Dreher General Manager More 

Manchester, United Kingdom
Top Contributor
155 reviews 155 reviews
80 hotel reviews
142 helpful votes 142 helpful votes
3 of 5 stars Reviewed December 8, 2014

I don't want to sound ungrateful, having been upgraded to a club room, but that comes with staying at a lot of IHG group hotels. The Crowne Plaza at Hamburg would have got another star from me but for a few salient points. The room was fine, well furnished, well equipped (no bath robes in a club room?) and comfortable.... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Snookoafc1, Thank you for writing a review about your recent stay with us. Our hotel is committed to providing our guests with the highest quality services and facilities. I am sorry to hear that there were certain aspects of your visit that did not meet your standards in particular the bathroom amenities and breakfast service. Please accept our sincere... More 

Flitwick, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 3, 2014

Very nice hotel and good base to visit the beautiful Christmas Markets of Hamburg. Excellent hotel bar for a couple of local beers after a day sight seeing. Good selection of choices at breakfast. Not quite as close to the central train station as expected but easily accessible with a little local train knowledge Also not enough staff working in... More 

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear David S Thank you very much for providing us with your positive review. I am delighted that you enjoyed your stay in Hamburg. It is great to read that we could convince you with our bar and our extensive breakfast buffet. We are looking forward to welcoming you again. Best regards Hannes Dreher General Manager More 

Zagreb
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 3, 2014

We stayed 5 nights, felt very welcomed, hotel stuff was helpful, kind, warm and everything what you would expect from this kind of hotel. The room was big enought, clean, with comofrtable bed. Wery good breakfast. Hotel location is perfect,not fare from City center, near lake, in nice neighborhood...everithing was perfect !

Was this review helpful? Yes
GMHamburgCP, Geschäftsführer at Crowne Plaza Hamburg - City Alster, responded to this review

Dear Gordana Thank you so much for your nice feedback. I am very glad to hear, that you have spent very pleasant and relaxed vacation with us. It is great to read that we could convince you with our service and our comfortable rooms. We are looking forward to your next visit. Kind regards Hannes Dreher General Manager More 

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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Hamburg - City Alster 4.5*
Number of rooms: 285
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Hotel Style:
#53 Luxury Hotel in Hamburg
#60 Romantic Hotel in Hamburg
#71 Business Hotel in Hamburg

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