We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hamburg - City Alster

Hotel website
Hotel deals
Graumannsweg 10, 22087 Hamburg, Germany
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Crowne Plaza Hamburg - City Alster
View Map
Add Photo Write a Review

649 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    182
    284
    142
    32
    9
See reviews for
55
210
64
231
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (649)
  • Mar-May only
    (164)
  • Jun-Aug only
    (223)
  • Sep-Nov only
    (132)
  • Dec-Feb only
    (130)
All months
Level Contributor
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Breakfast staff was very polite. Front desk - different story. Very rude!!! Our room had no ac and we were told to open a window... Front desk was exceptionally rude at check in. Very disappointing. Other reviews are pretty accurate. Decent value if you're willing to be treated like a peasant.

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are very sorry that we could not meet all your expectations regarding our staff and our facilities. Therefore we would be pleased to welcome you again as our guest, to convince you of... More 

New Delhi, India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very well located and is less than two mins away from the lake and less than five mins from a street full of interesting cafes and restaurants..the staff at the hotel was very kind and helpful with anything we asked! Rooms are nice and comfortable..and it has a pool! great experience overall..would definitely stay there again!

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review
Google Translation

Vielen Dank für Ihr Feedback! Dies ist wichtig für uns, um unseren Service und unsere Qualität stetig zu verbessern. Wir... More 

Milano
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the hotel position is strategic for my business needs, near St Georg hospital and not far from the city. Rooms are quiet, it is nice to have the restaurant inside, breakfast is good and complete, nice wifi service.

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for providing us with your positive review. We are delighted that you enjoyed the location of the hotel as well as the wifi and our breakfast. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We appreciate your recommendation and we are looking forward to welcoming... More 

Amsterdam, The Netherlands
Level Contributor
145 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a night, here's my pros and cons summary: Pros: 1. In a quiet, nice neighborhood, but there's a bus across the street (M6) that takes you to the Center, and the U1 Metro stop is a 7 minute walk away 2. Club Rooms are a decent size, especially for one person 3. Staff were very friendly... More 

Was this review helpful? Yes 1
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your positive feedback. We are glad that you enjoyed your stay at Crowne Plaza Hamburg - City Alster and we are pleased to hear that you were completely satisfied with our service. Hence, we appreciate your recommendation and we are looking forward to welcome you again. More 

Pethshire
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The upside: it's near the Alster(s) for an early morning run (but not that near the city centre). Otherwise, it's a bit 1970s, a bit tired, a bit stuffy, quite costly for what it is and Hamburg has much better to offer for the money, and in better locations. Somehow, it just doesn't feel "right". It's quite noisy, being near... More 

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are very sorry that we could not meet all your expectations regarding the hotel condition and facilities. Therefore we would be pleased to welcome you again as our guest, to convince you of... More 

Luxembourg City, Luxembourg
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I booked this hotel trhough the IHG website for one night on 6th July for 4 people. Great Breakfast, good location, Great service from the front desk. Basically, it has everything you can wish for (car park, wifi, gym, pleasant staff, good location, etc....) You feel welcome, and the tea is wonderful. I enjoyed my stay in Hamburg

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for taking the time to write a review. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster. Furthermore, we are pleased to hear that you are really satisfied with our staff and the location of our hotel. Hence, we appreciate your recommendation and we are looking forward to welcoming... More 

Edinburgh, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 23, 2015

Very very central. Great value and worth paying for a breakfast - big choice. Only ate in the bar so not sure about restaurant. Microwave, kettle and fridge - no cutlery? Huge bathroom with bath and separate shower. Good air con which means the windows can be kept closed therefore no noise. Would go back

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for providing us with your positive review. We are delighted that you enjoyed the location of the hotel as well as our rooms. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We appreciate your recommendation and we are looking forward to welcoming you again. More 

Holstebro, Denmark
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 20, 2015

I stayed here before. I am always happy. But i am always a bit torn between whether i should evaluate the hotel on basis on what I paid, or what the booking site claim the normal price is. If it is the latter the 3 star review is fair. But for some reason there is always incredible discounts available -... More 

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for taking the time to write a review. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster. Furthermore, we are pleased to hear that you are really satisfied with our staff and our ceasar salad. Hence, we appreciate your recommendation and we are looking forward to welcoming you again.... More 

Thessaloniki, Greece
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 10, 2015

It is a magnificent place to stay, especially if someone loves jogging, walking, biking around the alster lake which is 300m distance from the hotel. The room was clean with great lake view. The staff was always avaliable and polite. The uhlandstrasse ubahn station is 500m distance and this is a good departure point for everywhere in Hamburg.

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed the friendly atmosphere and our Location at the Crowne Plaza Hamburg - City Alster and we hope to welcome you again as our guest soon. Kind regards, Hannes... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 10, 2015

I visit Hamburg quite often for business trips. And crown plaza is the first option. Located near the lake gives you access to a very nice walk during the day. And an access to the restaurants around the lake. 10 mins walk to the city center and shopping area. Very nice food in the hotel and clean rooms. The best... More 

Was this review helpful? Yes 1
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your positive feedback. We are glad that you enjoyed your stay at Crowne Plaza Hamburg - City Alster and we are pleased to hear that you were completely satisfied with our service. Hence, we appreciate your recommendation and we are looking forward to welcome you again. Hannes Dreher General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

245 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (139)
Viewed
Business center/function rooms (4)
Viewed
Hotel & grounds (25)
Viewed
Room/suite (34)
Viewed
Bathroom (14)
Viewed
View from room (5)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Other (52)

Management photos: Courtesy of the property manager

Viewed
All management photos (106)
Viewed
Room/suite (38)
Viewed
Hotel & grounds (17)
Viewed
Dining (23)
Viewed
Bathroom (7)
Viewed
Business center/function rooms (5)
Viewed
Pool/beach area (3)
Viewed
Other (13)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Hamburg hotels
ARCOTEL Rubin
#70 of 317 in Hamburg
4.0 of 5 stars 459 reviews
Show Prices
Show Prices
Show Prices
Hamburg-Altstadt
Barcelo Hamburg
Barcelo Hamburg
#31 of 317 in Hamburg
4.5 of 5 stars 615 reviews
Eimsbüttel
NH Hamburg Mitte
NH Hamburg Mitte
#81 of 317 in Hamburg
4.0 of 5 stars 396 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay