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Crowne Plaza Hamburg - City Alster

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Graumannsweg 10, 22087 Hamburg, Germany
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Crowne Plaza Hamburg - City Alster
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Crowne Plaza Hamburg - City Alster
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629 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edinburgh, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very very central. Great value and worth paying for a breakfast - big choice. Only ate in the bar so not sure about restaurant. Microwave, kettle and fridge - no cutlery? Huge bathroom with bath and separate shower. Good air con which means the windows can be kept closed therefore no noise. Would go back

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for providing us with your positive review. We are delighted that you enjoyed the location of the hotel as well as our rooms. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We appreciate your recommendation and we are looking forward to welcoming you again. More 

Holstebro, Denmark
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here before. I am always happy. But i am always a bit torn between whether i should evaluate the hotel on basis on what I paid, or what the booking site claim the normal price is. If it is the latter the 3 star review is fair. But for some reason there is always incredible discounts available -... More 

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for taking the time to write a review. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster. Furthermore, we are pleased to hear that you are really satisfied with our staff and our ceasar salad. Hence, we appreciate your recommendation and we are looking forward to welcoming you again.... More 

Thessaloniki, Greece
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is a magnificent place to stay, especially if someone loves jogging, walking, biking around the alster lake which is 300m distance from the hotel. The room was clean with great lake view. The staff was always avaliable and polite. The uhlandstrasse ubahn station is 500m distance and this is a good departure point for everywhere in Hamburg.

Was this review helpful? Yes
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed the friendly atmosphere and our Location at the Crowne Plaza Hamburg - City Alster and we hope to welcome you again as our guest soon. Kind regards, Hannes... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visit Hamburg quite often for business trips. And crown plaza is the first option. Located near the lake gives you access to a very nice walk during the day. And an access to the restaurants around the lake. 10 mins walk to the city center and shopping area. Very nice food in the hotel and clean rooms. The best... More 

Was this review helpful? Yes 1
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your positive feedback. We are glad that you enjoyed your stay at Crowne Plaza Hamburg - City Alster and we are pleased to hear that you were completely satisfied with our service. Hence, we appreciate your recommendation and we are looking forward to welcome you again. Hannes Dreher General Manager More 

Odense, Denmark
Level Contributor
88 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Crowne Plaza is centrally located near the outer Alster, but a short walk to a S-bahn station. The hotel is nicely decorated and the rooms are very comfortable but the beds are quite small. Free WiFi, nice swimming pool and bubble bath. Very good breakfast where you can order omelettes, eggs etc. There is plenty of free parking spots outside... More 

Was this review helpful? Yes
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your positive feedback. We are glad that you enjoyed your stay at Crowne Plaza Hamburg - City Alster and we are pleased to hear that you were completely satisfied with our service. Hence, we appreciate your recommendation and we are looking forward to welcome you again. More 

UK
Level Contributor
120 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was as part of a working conference so we had special rates. Taxi for 2 from the airport was €24 so it was reasonable and took about 15 minutes door to door. Hotel location is a 20 - 25 minute stroll in to the centre of Hamburg along the lake side but there is a metro station about 10... More 

Was this review helpful? Yes 1
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed the breakfast selection at the Crowne Plaza Hamburg - City Alster and we appreciate your kind words about our friendly staff. With regards to the room conditions we... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Clean and up-to date four star hotel near the Alster Lake in a nice leafy area close to St Georg bars and restaurants. It has a good Pool and small gym & sauna. Not sure it justifies a 4.5 star rating, but is very pleasant. Staff were very helpful. There is free fresh ground coffee and loose leaf teas in... More 

Was this review helpful? Yes
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for your review. Your feedback is very important because it assists us in continually improving the service we offer to our guests. We are glad that you enjoyed the friendly atmosphere and our Location at the Crowne Plaza Hamburg - City Alster and we hope to welcome you again as our guest soon. Kind regards, Hannes... More 

Liverpool, United Kingdom
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have just had an amazing couple of days in Hamburg and this Hotel had a big part to play. As always I feel if you get greeted well on arrival then this sets up what type of stay you will have. The reception staff were excellent and answered all our questions in a professional and friendly manner. Our room... More 

Was this review helpful? Yes
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Thank you very much for taking the time to write a review. We are glad that you enjoyed your stay at the Crowne Plaza Hamburg - City Alster. Furthermore, we are pleased to hear that you are really satisfied with our staff and the location of our hotel. Hence, we appreciate your recommendation and we are looking forward to welcoming... More 

Orlando, Florida
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 22, 2015

We stayed here one evening during a tour. The room is nice with a large picture window that you could open fully to get a nice breeze. The beds were smaller than regular doubles but it wasn't an issue. The bathroom had a nice shower curtain as opposed to fixed glass with a small, moveable glass panel, a lot of... More 

Was this review helpful? Yes
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear jflk01, thank you so much for sharing your experience with us. I apreciate your kind words about our staff and I am glad that you felt comfortable during your stay. I hope you enjoyed Hamburg as a city just as much so you allow us to welcome you again. Kind regards, Hannes Dreher General Manager More 

Sydney, Australia
Level Contributor
118 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 11, 2015

Mostly a pleasant stay. Breakfast was decent. Aircon was a problem, but to be fair it's been a problem at most places in Germany so far. The staff were multi lingual and helpful. Free internet was a plus too. Had a buffet dinner and this seemed to test the kitchen staff. Still, no complaints really.

Was this review helpful? Yes
GMHamburgCP, General Manager at Crowne Plaza Hamburg - City Alster, responded to this review

Dear OzGobo, thank you for sharing your experience with us. It is nice to read that you had a pleasant stay and that our staff remained in your head so positive. We are looking forward to welcoming you again on your next trip to Hamburg. Best regards, Hannes Dreher General Manager More 

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