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All 315 Hamburg hotels

BEST WESTERN Premier Alsterkrug Hotel

4.5 of 5 Hotel   |   Alsterkrugchaussee 277, 22297 Hamburg, Germany
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Ranked #26 of 315 Hotels in Hamburg
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed December 2, 2014
Cliff121 Abingdon
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162 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Abingdon
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed December 2, 2014

147 business trip this year, and when all you want is a friendly face and a clean room then this certainly ticks the boxes. Service at the reception a little slow and receptionist a little clueless but that aside a smile and warm greeting goes a long way when your tiered !

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Cliff121, thank you for taking time and giving us a feedback regarding to your stay in our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We hope that you will consider staying with us again... More 

Teddington, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 3, 2014 via mobile

I was very sceptical using a Best Western Hotel, but was totally surprised. From the very first impression till I left it was a great stay. Very friendly and knowledgable staff; good and comfortable rooms; a good restaurant. Location close to the airport .....I highly recommend this hotel

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Detlef, your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you very much for your positive feedback. We are very happy that you had a... More 

Frederiksberg, Denmark
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 25, 2014

We had a very positive experience. Check-in was fast and without complication. Free public transport in all of Hamburg all 4 days included in our stay!! The room was big, VERY clean and cozy. Staff gave good advise as to dining and transport. Breakfast was a grand buffet with a lot to choose from, whether you're italian, swiss, danish or... More 

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Kytting, thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

1 review
5 of 5 stars Reviewed August 28, 2014

Great service/staff and it is so clean you could eat off of the floor! The smoking rooms have dicey wi-fi but that is because the signal may not be strong. They offer the city bus pass and that alone is a great deal because if you were to buy it daily on your own, you will spend a good chunk... More 

Review collected in partnership with Best Western

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Pamela, thank you so much for your feedback. We are very happy that you felt so comfortable in our hotel and that you enjoyed your stay. We are looking forward for your next stay at the Alsterkrug. BEST regards from Hamburg your Alsterkrug Team More 

Amsterdam
Top Contributor
224 reviews 224 reviews
40 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed August 4, 2014

We booked a double room, and were put in a small room with two twin beds in it. The air conditioning unit in our room was old and quite noisy. The WIFI did not work in the room, and the service was not the best. We called down to the front desk to tell them that the remote control wasn't... More 

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Guests, we deeply want to apologize for all the mistakes during your stay. We're sorry for the misunderstanding with the parking, because all of our outdoor parking spaces are free of charge and included in the price, but only on availability. Thank you very much for the information with the wifi, we will directly talk to our IT specalist... More 

Gjøvik, Norway
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 30, 2014

We stayed at this hotel on short notice due to flight cancellation in Berlin. Came to the hotel late at night, the welcome was ok. Hotel is oldstyle/romantic style. It was a surprise when we came to the room and found that is was a very good room which was clean, with great space and comfy beds. Good bathroom with... More 

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear JanErik, thank you for your all in all very positiv feedback. We will talk to our IT specialist, so that we can solve the problem with our wifi. It would be nice to welcome you again and a standard of us is, that every guest gets a ticket for the public transport in Hamburg for free, so maybe even... More 

York, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 17, 2014

A group of us stayed here on business. The bar is tiny and so was packed with the amount of guests staying there and at 5.10 a pint the price was extortionate! The free wifi was OK but despite me getting a 4 day pass it expired after less than a day and I had to get a new one.... More 

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Kirk, we are glad that we got a feedback from you about your stay, to improve our service and quality constantly. We apologize for not exceeding your expectations concerning our Guest Room. We have different kinds of airconditions in all our rooms on the mainroad side and so there are some variations in the intensity. But we are happy,... More 

Edinburgh, United Kingdom
Top Contributor
85 reviews 85 reviews
57 hotel reviews
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed May 10, 2014

A really comfortable stay at this hotel located only 5 minutes from Hamburg airport. Rooms were very fresh with great bathrooms, excellent WiFi and comfy beds. Breakfast was a great selection of hot and continental choices, and the small bar was very welcoming.

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Littlejohn, thank you very much for your feedback. Its always nice to hear if our guests feel comfortable and enjoy their stay. We hope to see you again. Best greetings from your Alsterkrug-Team More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 30, 2014

I spent a weekend there, in fact my birthday, with my wife and friends. The trip to Hamburg was my present. Staff very friendly and professional, helped us with glasses and buckets of ice when we arrived late at night and decided to celebrate in the bar area. Room very spacious (facing the airport), big comfortable double bed, renovated bathroom.... More 

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schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Antonio, thanks for your good feedback. We're happy that you enjoyed your stay and especially your brithday in our hotel. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. Your Alsterkrug Team More 

Congleton, United Kingdom
Senior Contributor
46 reviews 46 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 25, 2014

I enjoyed a short stay here between flights,I booked a 'secret' hotel deal where you find out after paying a reduced fee where you are staying,i wasn't disappointed on arrival.My room was excellent with a nice view over the courtyard and had all the touches of a luxury hotel including coffee machine,free internet and premium sports channels.I had a drink... More 

Was this review helpful? Yes
schoenmathias, Front Office Manager at BEST WESTERN Premier Alsterkrug Hotel, responded to this review

Dear Adam, thanks for your feedback. We are happy to hear, that you had a nice stay at the Alsterkrug Hotel. Thanks for your feedback and your suggestions for our breakfast. It would be nice to welcome you again. Best regards your Alsterkrug Team More 

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Additional Information about BEST WESTERN Premier Alsterkrug Hotel

Address: Alsterkrugchaussee 277, 22297 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — BEST WESTERN Premier Alsterkrug Hotel 4.5*
Number of rooms: 105
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Also Known As:
Best Western Hamburg
Hotel Style:
#17 Romantic Hotel in Hamburg
#23 Luxury Hotel in Hamburg
#24 Family Hotel in Hamburg
#28 Best Value Hotel in Hamburg
#50 Business Hotel in Hamburg

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