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Hotel Atlantic Kempinski Hamburg

5.0 of 5 An der Alster 72 - 79, 20099 Hamburg, Germany
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Hotel Atlantic Kempinski Hamburg
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Hotel Atlantic Kempinski Hamburg
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429 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Amazing what they have done with this sinking ship. Beautiful rooms, great restaurant (see Seperate review), great view to the Alster. Had a fantastic stay here with my partner. Only suggestion would be to look into providing a proper gym. Will definitely stay here again and recommend to all my friends and colleagues.

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Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

I had room 318 and the room was excellent. Ate at the bar which was fine. The staff were great and very helpful at all times. I ordered poached eggs for breakfast which took a long time to get delivered to the table.

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Risskov, Denmark
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Old School luxury hotel. Beautiful decor and spacious rooms. Excellent service. Had a wonderful stay. Truely feels like a home away from home. Love the lobby area with its seating groups and fireplace.

Was this review helpful? Yes 1
Bern, Switzerland
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We are regular returning guests to the Kempinski Atlantic, which is unrivalled in many ways: the staff is friendly, the rooms are elegant, the atmosphere is the one of a real Grand Hotel. The main city is within a reach of a few minutes, the Alster lake across the street. The Atlantic is one of the best Hotels; not only... More 

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Northeim, Germany
2 reviews
1 of 5 stars Reviewed 3 weeks ago

At ariival at 2 pm nobody couzl tell us, when the room would be ready. The ordered hot chocolate in the lobby was not warm and only instant cacao without any cream. The corridor in front of our room was covered by marmor and not by carpet, so it was very noisy. In the room there was a nightlight, which... More 

Review collected in partnership with Galahotels.com

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AtlanticKempinski, General Manager at Hotel Atlantic Kempinski Hamburg, responded to this review

Dear Burkhard M, I would like to thank you for taking the time to write us your feedback after your stay with us. As we strive to exceed every guest’s expectation, we take all guest feedback very seriously. I’m sorry to hear we could not reach our goal in your case. I would like to apologize for the inconveniences caused... More 

Gdansk, Poland
Top Contributor
323 reviews 323 reviews
134 hotel reviews
265 helpful votes 265 helpful votes
5 of 5 stars Reviewed 4 weeks ago

There is nothing to complain about Kempinski standard - if You experienced it You know that it is highest level. Hotel is very nice designed with a lot of marine details. Nice lobby, extremely nice staff. Professional consierge, quite atmosphere, nice gym and swimming pool area. For breakfast I would choose small backerei close to the hotel. Central location with... More 

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Cambridgeshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Recently spent 4 nights at the Atlantic Kempinski. Stayed in one of the suites and everything was fantastic. Beautifully decorated, fruit basket on arrival, lovely courtyard view. We enjoyed the huge breakfast buffet on several of our mornings there. A little pricey, but plenty of choices on the buffet and also the cooked to order. Recommend the pancakes. Lovely lake... More 

Was this review helpful? Yes 1
AtlanticKempinski, General Manager at Hotel Atlantic Kempinski Hamburg, responded to this review

Dear Anja R, Greetings from Lake Alster! Thank you for taking the time to write us your feedback after your stay with us. As we strive to exceed all our guests’ expectations, we take every guest feedback very seriously. We are very happy to read your satisfaction during your stay with us and hope to welcome you back in the... More 

Giessen, Germany
Top Contributor
75 reviews 75 reviews
48 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed January 27, 2015

I stayed for two nights, for business, in January 2015. The hotel has several things to recommend it: (i) the building is beautiful, inside and out; (ii) the location is great for transport and local sightseeing; and (iii) the staff are very friendly, and efficient. I was less impressed with the room itself. The hotel is historic and in an... More 

Was this review helpful? Yes 2
AtlanticKempinski, General Manager at Hotel Atlantic Kempinski Hamburg, responded to this review

Dear RoryMorty, Greetings from Lake Alster! Firstly, we would like to thank you for choosing our Hotel for your stay and conference venue in Hamburg. Thank you for taking the time to write us your detailed review on Tripadvisor. As we strive to exceed all our guests’ expectations, we take every review very seriously. We are very happy to read,... More 

Surrey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 27, 2015

Staff extremely attentative. The concierge was very helpful with a great sense of humour and guided us to a couple of fabulous places for breakfast! We only had bar snacks and did not eat in the restaurant so can't comment on the food. The bar was lovely - just a shame so quiet and thus lacked atmosphere. I read before... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed January 4, 2015

Service, breakfast and Spa/pool area are not 5 star. More 2-3 stars. The breakfast was so bad we took a taxi to Hotel Vier Jahreszeiten each morning. No concierge working the evening we arrived. Small ugly pool area. No one followed us to the room when we arrived.

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AtlanticKempinski, General Manager at Hotel Atlantic Kempinski Hamburg, responded to this review

Dear guest, We want to thank you for taking the time to write us a feedback about your stay with us. As we strive to exceed our guest expectations, we take every feedback seriously. I’m very sorry to hear we did not meet your expectations, because of this we have also gotten in touch with you offline. Thank you, Peter... More 

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Additional Information about Hotel Atlantic Kempinski Hamburg

Address: An der Alster 72 - 79, 20099 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Atlantic Kempinski Hamburg 5*
Number of rooms: 221
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Also Known As:
Kempinski Atlantic Hotel Hamburg
Hamburg Kempinski Atlantic Hotel
Hotel Style:
#4 Spa Hotel in Hamburg
#6 Family Hotel in Hamburg
#7 Business Hotel in Hamburg
#9 Luxury Hotel in Hamburg
#15 Romantic Hotel in Hamburg

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