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Motel One Hamburg Alster

#36 of 316 Hotels in Hamburg
Certificate of Excellence
Steindamm 96-102, 20099 Hamburg, Germany
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Motel One Hamburg Alster
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Ranked #36 of 316 Hotels in Hamburg
Certificate of Excellence 2014
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376 reviews from our community

Traveler rating
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22
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • Danish first
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Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked by a colleague this was my first experience with Motel-One and it was a positive "One". It is very easy to understand why this formula is successful. Modern design but with a warm atmosphere. Efficient. Clean room. Great TV. WiFi. Good bed. Good shower. In the morning a warm welcome at the breakfast buffet that is so organised that... More 

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Caspar, Thank you so much for your great review. Best Regards, Simon Wieck Hotel Manager More 

Prague, Czech Republic
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Close to the airport, but without shuttle service. Perfectly clean and comfortable before setting your journey. Rooms are too small, you can hardly place a suitcase to it. Fine staff. Would be great with the shuttle operating to a from the gates.

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear thomasmatuska, Thank you so much for your review. As an Airport shuttle we are happy to offer transportation with taxi 24h a day. Since it is not so far it is payable I think. All of our rooms have a capacity round about 16 square meters. To reach the cheap prices of 79 € / night in the destination... More 

Ulm, Germany
Top Contributor
126 reviews 126 reviews
67 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 20, 2015

Typical Motel One, which means I like it very much! Location is good, with a subway station directly in front of the entrance. Big underground parking garage and many many rooms. Outside seating, typical Motel One bar in the lobby. Rooms are typical. Not very spacious but sufficient, nicely decorated and clean! Breakfast basic but absolutely sufficient. Will go there... More 

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Guest, Thank you very much for your hotel review. We are pleased that you enjoyed your stay an hope to welcome you soon again! More 

Vienna, Austria
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 15, 2015

Eays to reach from both Hauptbahnhof & airpot (S-Bahn & Underground) - clean, Wifi ok, rooms are rather small but Motel one is known for that --> therefore rather fair Price! Breakfast is ok, if you are rather short on time - if you like having breakfast with high qulitiy Food, it´s not the first choice... Walking distance to Bars... More 

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Guest, Thank you very much for your good rating. We are pleased that you enjoyed your stay and hope to welcome you soon again (maybe for a run around the beautiful alster). More 

Scarsdale, New York
Top Contributor
125 reviews 125 reviews
43 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed March 12, 2015

This hotel is located at the edge of a multi-cultural area, filled with restaurants and shops catering to the population. When walking from the hauptbahnhof to the hotel, you will pass these shops and restaurants as well as some places with "peep shows" and more. That said, I felt safe, it just is not picturesque. Now the hotel, that was... More 

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Guest, Thank you very much for this great hotel review. We are very pleased that you enjoyed your stay this way!We hope to welcome you soon again! More 

Berlin, Germany
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2015 via mobile

We had a great stay in this hotel, everything looks stylish, the rooms were very bright, clean and had excellent beds and an awesome bathroom (though just a small one). The hotel staff could be a little more friendly, not just smiling, but they supported us in all questions and had a lot of guests to deal with, when we... More 

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Guest, Thank you very much for your stay in our motel one hamburg-alster and for the good rating. Thanks also for your advices. We really want to try to improve our breakfast, also if the hotel is fully booked and promise that our staff will make also a even better job next time. More 

The Netherlands
Top Contributor
54 reviews 54 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 6, 2015

Visited also the Motel one in Altona. This one is better because of its location. That is probably why it is more expensive. But what a great deal, good hotel, good location, very good price. The only two things, rooms in these hotels are not that big but spotless. In this motel my room was too new and the smell... More 

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Gust, Thank you very much for your good rating. We are pleased that you enjoyed your stay and our new rooms. We hope to welcome you soon again. More 

Travelers Rest, South Carolina
Top Contributor
83 reviews 83 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed February 20, 2015

It's not a hotel to remember, but it works fine. Service in the reception is good, rooms are small but clean and some practical details as USB-outlets for charging. The bar, however, actually put down the rate one step. The selection is terrible ("What is IPA?") and service bad. On longer stays in Hamburg, I'll shop for a better place... More 

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Sven, Thank you very much for your stay and the review of our Motel One Hamburg-Alster. We promise to improve our bar stuff. Thank you for your feedback. We hope to welcome you soon again. More 

Perth
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2015 via mobile

This was our 11 year old's favourite stop in six weeks of travelling. Aqua is her favourite colour and it features heavily in this motel. The rooms were new, spacious and had everything you need. The novelty of the fake fires on the tv screen had us intrigued and was strangely comforting. The staff at the front desk were kind... More 

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Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Janine, Thank you very much for your stay, the great review and your feedback. We hope to welcome you soon again! More 

Tucson, AZ
Top Contributor
149 reviews 149 reviews
28 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed January 6, 2015

I have to say that we were very impressed with this hotel. Great location (metro station just steps away and just a 10-15 minute walk to the center). We were able to park the car in their underground parking. Just across the street is a bunch of Persian restaurants and grocer (which came in handy on the night we had... More 

Was this review helpful? Yes 1
Simon W, Manager at Motel One Hamburg Alster, responded to this review

Dear Guest, Thank you very much for your stay and this great hotel review!We are very pleased that you enjoyed your stay this way. We will inform our whole team about your special commendation. We are very happy about it and hope to welcome you soon again! More 

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