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Bridge Inn Hotel

Billwerder Neuer Deich 2 - 4, 20539 Hamburg, Germany
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102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (102)
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    (19)
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Brussels, Belgium
Level Contributor
4 reviews
1 of 5 stars Reviewed 5 weeks ago

I had to stay in that "Hotel" for one night last Friday night and the least I can say is that it is just a joke but not a hotel. At the very main entrance, it is written check-in and it shows the reception at the Holiday Inn Hotel. Check-in means that it is where you should make your check-in... More 

Was this review helpful? Yes
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review

Dear Guest, thank you very much for your feedback. We are sorry we did not meet your expectations. Please rest assured that our team members treat all our guests in a polite and friendly way as we all want to make your stay with us an enjoyable one. Kind regards, Daniela Gorres (Guest Relations Manager) More 

Zurich, Switzerland
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed March 30, 2015

From the overbooked Holiday Inn, we were redirected to the Bridge Inn by our conference's organisator. Expecting the four-star standard of the Holiday Inn, the Bridge Inn's youth-hostelly style was a huge bummer. The room was tiny with barely space to turn around, the shower and WC are on opposite sides of the entrance with no privacy space to get... More 

Was this review helpful? Yes
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review

Dear Fab, Thank you very much for your feedback. We are sorry we did not meet your expectations. There seems to be a misunderstanding, as we do not redirect our guests from the 4* hotel to the 2* Bridge Inn. If there were problems regarding your booking, please contact your tour operator. Our Bridge Inn is a 2* hotel with... More 

Travelers are raving about these Hamburg hotels

Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel has everything that you could possibly need as a young couple going for an affordable trip to Hamburg. Clean, contempoarirly stylish and not missing out on any basics this is everything you are looking for in a convenient location in Hamburg. As a sub-hotel of the Holiday Inn which handels all guest services this hotels has all the... More 

Was this review helpful? Yes
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review

Dear DavyJones, Thank you very much for your feedback. We really appreciate this and will forward it to our staff. Hope to welcome you back soon and best wishes for a great holiday season! Warm regards, Daniela Gorres (Guest Relations Manager) More 

Southport
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed November 30, 2014

This is the strangest hotel room layout I've ever experienced. There are two single beds about 3 inches apart with a bunk bed above them both, perfectly designed so you are guaranteed to hit your head on the bunk bed at some point and not enough room to provide space between heavy snorers ! There were no seats and nowhere... More 

Was this review helpful? Yes
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review

Dear Watty, Thank you very much for your feedback. We are sorry we did not meet your exectations. As you can see on the internet, our Bridge Inn offers rooms for 3 persons and all rooms are equipped with the third bed. The rooms offer integrated bathrooms. Kind regards, Daniela Gorres (Guest Relations Manager) More 

Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 18, 2014

Hotel clean and very basic rooms very small. Hotel staff very friendly except bar staff very rude to english people waited half an hour for 1 beer as he kept ignoring us and serving everyone else in the bar.

Was this review helpful? Yes 1
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review

Dear David, Thank you very much for your feedback. We really appreciate this. Please accept our apology for your bad experience in our pub. Rest assured that we will talk to our staff about your remarks. We would be glad to welcome you again some time in the future to convince you of our services at the pub. Kind regards,... More 

Tehran, Iran
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 12, 2013 via mobile

Clean, very basic with friendly staff. The room itself was oddly designed but ok for one night if one is passing through. It was quite far form the center but there was a bus straight to the main station. But it only runs to 11 p.m. Which can be difficult

Was this review helpful? Yes 1
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review

Dear Aisling H, Thank you for your feedback regarding your stay with us at the Bridge Inn Hotel in Hamburg. We are sorry we did not meet your expectations and would like to convince you of our services during another stay with us. Best regards, Daniela Gorres Guest Relations Supervisor More 

Burleigh Heads, Australia
Level Contributor
144 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed October 8, 2013

The Bridge in service was first class and front counter staff and other things such as restaurant were of a high standard. The only down fall is the beds are to soft and central heating a bit on the warm side.

Was this review helpful? Yes
Daniela_Gorres, Leiter Gästebetreuung at Bridge Inn Hotel, responded to this review

Dear Alan, Thank you very much for your feedback. We really appreciate this and it is good to know that you enjoyed your stay with us at the Bridge Inn. We are looking forward to welcoming you back some time in the future! Best regards to Australia, Daniela Gorres Guest Relations Supervisor More 

Solihull, England, United Kingdom
1 review
5 of 5 stars Reviewed September 26, 2013

My car had mechanical gear selection failure so i had to wait for Stubers to get the cables required So i was very comfortable and enjoyed my stay in Hamburg. The staff were very helpful and extremely pleasant and efficient Also in the reception and restaurants i would certainly stay again

Was this review helpful? Yes
Daniela_Gorres, Leiter Öffentlichkeitsarbeit at Bridge Inn Hotel, responded to this review

Dear Chris, Thank you very much for your feedback. We are happy to hear that you have enjoyed your stay at our hotel. You are more than welcome, to visit us again in Hamburg; the city is always worth a visit. Best regards! More 

Shanghai, China
Level Contributor
172 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
2 of 5 stars Reviewed June 21, 2013

The area that the hotel is in is dire, although after the rest of our Eurotrip I can't say we thought very much of Hamburg as a whole! However, where the hotel is certainly isn't a nice place to stay. The shops and 'restaurants' all look very dodgy and unwelcoming. The reception staff at the Holiday Inn were all very... More 

Was this review helpful? Yes 1
Falls Church
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 20, 2013

Stayed at the Hotel back in Sept 2012 - visiting from the USA . The hotel was clean - the problem I have is calling it a HOTEL . Their rooms are more like that of a hostel with the bathrooms / WC being so small that when you sat on the toilet ( I am 5'7 & 126 lbs... More 

Was this review helpful? Yes
BridgeInnHotel, Manager at Bridge Inn Hotel, responded to this review

Dear Andrea F, thank you very much for your feedback. We really appreciate this. We do offer some comfort-rooms, which are a little larger and are equipped with a seperate bathroom. Please do not hesitate to contact our reservation department for more information. Best regards to VA! Daniela Gorres Guest Relations Supervisor More 

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