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BEST WESTERN Hotel City Ost

#180 of 668 Hotels in Berlin
Certificate of Excellence
3.5 of 5
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Frankfurter Allee 57-59, 10247 Berlin, Germany
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1 room 1 guest
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BEST WESTERN Hotel City Ost
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810 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Danish first
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  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
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  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (810)
  • Mar-May only
    (199)
  • Jun-Aug only
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A TripAdvisor Member
4 of 5 stars Reviewed yesterday NEW

It was indeed only steps from the metro, if you came out of the correct entrance! The staff were very friendly and, probably mindful of the reviews on here, told us when we checked in that wifi wasn't very good in the rooms. It was excellent in the foyer though. We were very close to the fascinating socialist Karl Marx... More 

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Hong Kong, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I was in Berlin with my friend in November. This hotel was great, we especially appreciated the friendly and helpful staff. My friend left the backpack in the train and the front desk staff was extremely helpful! She helped us contact the DB company. We eventually found the lost item! All of the front desk staff we met spoke excellent... More 

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Yorkshire, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

This hotel offers everything you would expect from a Best Western. If you are the type of tourist that wants to experience as many of the sights that Berlin has to offer and your hotel is just the place to shower and rest up then this is the hotel for you. Did I also mention it is literally 10 steps... More 

Was this review helpful? Yes 1
Odense, Denmark
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice hotel glose to U-bahn. We had som trouble with one of the receptionists, er afsked for a room with a fridge, because i have to store my medicine in a fridge and take it at 7 in the morning. We afsked her to have in their fridge. I was told to ask the pizza gye next door if they... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Phoenix, Arizona
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location was good. You have to understand this is in Kreusberg which might not be for everyone, but I thought it was good. The U5 was right there, so transportation was convenient. The hotel was nice, the staff were very good. I would definitely stay there again.

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City-Ost, Manager at BEST WESTERN Hotel City Ost, responded to this review

Dear Tim, thank you for beeing a guest in the Best Western Hotel City Ost and portray us your feedback for this purpose . We are pleased that we were able to convince you of our services. We hope we will see you soon. Best Regards S.Schnitt Front Office Manager More 

Leicester, United Kingdom
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotely is great if you just want somewhere to shower and get your head down after a busy day. There is a Ubahn tube station right outside the hotel which takes you into the centre of Alexanderplatz with about 5/6 stops or Hackersch Markt round the corner which has a square full of restaurants where you can eat outside.... More 

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City-Ost, Manager at BEST WESTERN Hotel City Ost, responded to this review

Dear cmfhewett, Thank you for your feedback on your recent stay at the Best Western Hotel City Ost . Great that you enjoyed your stay with us . Unfortunately, our central location is a certain noise can not be avoided , and we have therefore listed in your guest profile that you prefer a room facing the quiet courtyard .... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A great hotel, in a brilliant location in Berlin. The hotel is literally right outside the metro station which takes you right into the centre of Berlin. If you stay on a room only basis there is a bakery only a short walk away that sells a range of hot/cold food at a reasonable price. The wi-fi was intermittent but... More 

Was this review helpful? Yes 1
City-Ost, Manager at BEST WESTERN Hotel City Ost, responded to this review

Dear Siobhan Thank you for taking your time to tell us about your experience in our hotel Best Western Hotel City Ost. We appreciate our customer’s comments because they help us to improve our service. We hope to see you again. Best Regards S.Schnitt Front Office Manager More 

Brighton, United Kingdom
1 review
2 of 5 stars Reviewed July 29, 2015

Despite advertising as hi-speed wifi, we couldn't connect from our room. Reception staff said it was because the hotel was full and they gave us an ethernet cable with a €20 deposit which did not work......It was very disappointing.

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City-Ost, Manager at BEST WESTERN Hotel City Ost, responded to this review

Dear jvelf, thank you for beeing a guest in the Best Western Hotel City Ost and portray us your feedback for this purpose . We are pleased that we were able to convince you of our services and regret at the same time that you have with the WLAN problems. The problem is already in work. Here are the necessary... More 

Helsinki, Finland
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 24, 2015

Service was fine, rooms were cosy and clean. Free baggage room was handy because our plane landed very early in the morning and we had a chance to just leave our stuff to the hotel and get out to the town for few hours. Rather easy S-bahn-trip from Tegel airport (about 40min). U-bahn-station is literally next to the main entrance... More 

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City-Ost, Manager at BEST WESTERN Hotel City Ost, responded to this review
Google Translation

Sehr geehrter Tautio, vielen Dank, dass Sie zu Gast im Best Western Hotel City Ost waren und uns Ihr Feedback... More 

Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 21, 2015

Great hotel and stay. Really friendly and welcoming when we arrived. Our room was on the top floor and was lovely, spacious and comfortable. The room had air con which was a welcome as it was a hot summer when we were visiting. The hotel is in a great location with nearby cafes serving brunch, coffee and pastries for low... More 

Was this review helpful? Yes 1
City-Ost, Manager at BEST WESTERN Hotel City Ost, responded to this review
Google Translation

Sehr geehrter Gast, herzlichen Dank für Ihre freundlichen Worte, welche wir auch an unsere Mitarbeiter weiterleiten werden. Dass Ihnen unsere... More 

Hotel Review Summarization

What travelers say

  • Very clean(8)
  • U-bahn station(6)
  • U bahn(3)
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Staying in Friedrichshain

Neighborhood Profile
Friedrichshain
When you arrive at Warschauer Strasse in the heart of the district, you have found one of Berlin’s party hotspots. At night in Friedrichshain, the energy is palpable and the streets of this old worker's quarter are full of street musicians. On one hand, you may find a bar with international crowds, electronic music, long lines and panoramic views - on the other, an outside venue by old train yards featuring decrepit buildings and live alternative music. No matter your taste, the best way to end a night out in Friedrichshain is sitting by the Spree River at the East side gallery, the longest and best preserved piece of the Berlin Wall, watching the sun rise over the beautiful Oberbaum Bridge.
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