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Mercure Hotel Berlin Mitte

#139 of 665 Hotels in Berlin
Certificate of Excellence
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Luckenwalder Strasse 11, 10963 Berlin, Germany
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Mercure Hotel Berlin Mitte
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Mercure Hotel Berlin Mitte
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499 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Top Contributor
63 reviews 63 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This is a 2 to 3 star hotel. The rooms are small. We had a suite (one of the largest rooms which included a small sitting area), however it was still cramped. The room had no air-conditioning, fan or any ventilation so we had to leave the windows partially opened during the day to allow it to cool down. The... More 

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Melbourne, Victoria, Australia
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just recently stated three nights. Very sceptical upon arrival. Street that hotel is on isn't at all appealing. Hotel is very nice inside. We had a ground floor room directly opposite reception. Great location both room and hotel. Concierge was always helpful and even made bookings at restaurants. Train station is at en of the street and parking is fantastic... More 

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Dundee, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

My stay at Mercure berlin mitte was great. Location: 1 min from the ubhan station which allows easy access to all other tourist attraction. The location itself: quiet allowing for a good night sleep. The staff could not do more to help. The food in the bar was adequate for a quick snack, but you'd have to dine out for... More 

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Ireland
Senior Contributor
44 reviews 44 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed in this hotel from 17th April to 20th April. Our rrom was 310. Check in was effortless. We arrived at about 1pm & our rooms were ready. Rooms were spotless. Bed was comfortable. Bathroom was immaculate. Shower had great pressure. Only minor let down were the walls were very thin. Breakfast was delicious. There was ample variety of... More 

Was this review helpful? Yes 3
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 4, 2015

We visited this hotel for a 2 day trade show at the station Berlin opposite. On arrival there was confusion about our boarding arrangements. I was supposed to be in the same room as my girlfriend but we had two "single" rooms. Single means a single bed. We didn't want to pay for an extra room and since they didn't... More 

Was this review helpful? Yes 2
Mercure4988, Manager at Mercure Hotel Berlin Mitte, responded to this review

Dear guest, we refer to your comments regarding your stay in our hotel. Please accept our sincere apologies for all the trouble caused by this very unpleasant and serious incident. First of all I may assure you that there are no bed bugs in the hotel! Please let me explain which measures we took about the situation. We arranged an... More 

Guildford
Top Contributor
182 reviews 182 reviews
48 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed March 28, 2015

Stayed here for our recent short break in Berlin. Its location is very useful - you are within walking distance of many major sights (Potsdamer Platz, Checkpoint Charlie, Jewish Museum, Brandenburg Gate) and on the U2 line straight to the Zoo (from where you can get the 100 bus to Museum Island etc) and the Olympic Stadium. However, the immediate... More 

Was this review helpful? Yes 3
Contributor
11 reviews 11 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 17, 2015

Stayed here back in 2012 and really enjoyed my stay. So near to so many historical places in Berlin. Not a hotel for families but great for couples who may use it as a base to sightsee the city. The bar is quiet but what harm because there a many great nightspots only a short trip away. It's also next... More 

Was this review helpful? Yes 1
Mercure4988, Direktionsassistentin at Mercure Hotel Berlin Mitte, responded to this review

Dear Paul, thank you very much for your comments. At Mercure we strive to provide a superior service experience to every customer; therefore your feedback is very important for us. It is always a pleasure to receive positive feedback and I will share your comments with our team. We would be happy to welcome you again to our hotel at... More 

Bucharest
Contributor
13 reviews 13 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 6, 2015

The hotel is located in the city center, close to Potsdamer Platz. Also it is a good location for business travelers attending the ICC Exhibition Centre - direct connection (8 stations) with U-Bahn (U2) from Gleisdreieck to Kaiserdam station. The hotel is only 1-2 minute walking from U-Bahn (U1 and U2). Strengths: - city center location, very close to underground... More 

Was this review helpful? Yes
Mercure4988, Manager at Mercure Hotel Berlin Mitte, responded to this review

Dear guest, thank you very much for your comments. At Mercure we strive to provide a superior service experience to every customer; therefore your feedback is very important for us. It is always a pleasure to receive positive feedback and I will share your comments with our team. We would be happy to welcome you again to our hotel at... More 

Tallinn
Top Contributor
149 reviews 149 reviews
25 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed March 5, 2015

The only why I would return to this hotel are the people working there. So friendly, like seeing some friends after a long time again when you enter at check-in at reception. They used my name all the time, handed my mail over. Great1 Also the barkeeper. Even just before he closed the bar I got my drink with a... More 

Was this review helpful? Yes
Mercure4988, Manager at Mercure Hotel Berlin Mitte, responded to this review

Dear guest, we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. As for your information about the room; the hotel has different room categories, single rooms from 11-16 qm, standard double rooms from 16-19 qm and superior double rooms... More 

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