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art'otel berlin city center west

#249 of 667 Hotels in Berlin
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Lietzenburger Strasse 85, 10719 Berlin, Germany
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art'otel berlin city center west
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643 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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Ashdod, Israel
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

great place near everything,quiet at night andbood for strolling at day. very close to kudam and public transportaion. room is nice and clean when you check out you can leave yours bags until you go to the airport

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Munich, Germany
Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago

Modern design and art hotel? Where? We stayed in the hotel for 4 nights in july 2015. We found an ugly room, a lot of stains at the floor, the walls and in the bathroom. A lot of empty bears at the courses, also after the cleaning process. A slow elevator and if you go to the breakfast after 10.00... More 

Review collected in partnership with Park Plaza Hotels

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Lviv, Ukraine
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Very friendly and helpful front desk staff. Good city center location and nice and comfortable rooms. Parking is a small problem, if you park in one of the side streets you can get quite quick a ticket . So you should use the recommended garage close to the hotel.

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khagenbucher, Manager at art'otel berlin city center west, responded to this review

Dear Udo H, Thanks for this amazing review, what a delight to read! We’re delighted to have provided a great experience for you both. We hope to see you again in the near future. Kind regards, Katja Hagenbucher Hotel Manager Email: khagenbucher@artotels.com +49 30 887777-0 More 

Colombia
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

In my experience, this hotel didn't fill my expectations. Old fashioned, stained walls, the elevator takes too long to come up and down, basic rooms, basic bathroom, the AC didn't work properly. Wouldn't book it again, although the location is good. I wouldn't hesitate in booking a better hotel next time.

Was this review helpful? Yes 1
khagenbucher, Manager at art'otel berlin city center west, responded to this review

Dear M Carolina B, we appreciate you taking the time to give us some valuable feedback on Tripadvisor. On behalf of our entire staff here at the art’otel berlin city center west I apologize for the concerns you have about your experience at this hotel. I have forwarded your comment about our air-conditions to our head of engineering and he... More 

Laconia Region, Greece
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of the best hotels I have ever stayed into! Our room was very clean, breakfast was delicious and the staff were really, really caring and helpful. Something that really impressed me was that one day as we were coming in the dining room in to have breakfast, a staff member who was actually working in the kitchen at that... More 

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khagenbucher, Manager at art'otel berlin city center west, responded to this review

Dear MariaBouter, thank you very much for the excellent feedback you have given us, especially in regards to our team members. On behalf of my team I would like to thank you for your visit and hope to see you again when you are back in Berlin. Best wishes, Katja Hagenbucher Hotel Manager Email: khagenbucher@artotels.com +49 30 887777-0 More 

Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

I stayed at the Art'otel Berlin City West for 5 nights several months ago. Whilst the accommodation was acceptable, the constant intrusion of the staff, who would enter the room all the time, even when alerted that someone was inside, was somewhat irritating. The overall conditions of the hotel are fine, but there has been one ongoing incident the likes... More 

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khagenbucher, Manager at art'otel berlin city center west, responded to this review

Dear Colin M, thank you for your stay at the art'otel berlin city center west and also for the time you have spent in giving us constructive feedback. We apologize sincerely for any inconvenience caused by blocking the amount on your debit card. We always hold security deposits from our guests credit cards during the check in which are needed... More 

Zurich, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Staff was quite friendly and the room was rather comfortable, including the bed. On the negative side, the cleaning of both the room, the bathroom and even the dishes at the breakfast as well as the floor in the lobby and restaurant area were not that clean, not as clean as we would expect. The coffee machine also seriously needed... More 

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khagenbucher, Manager at art'otel berlin city center west, responded to this review

Dear BoldNightOwl, Thank you for taking the time to post your review on TripAdvisor following your stay with us here in the art’otel berlin city center west. I was very concerned to read that we did not meet your expectation during your stay with us particularly with regards to the F&B and Housekeeping service. Please accept my sincere apology for... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel isn't particular well placed for walking but next to the metro. The facilities are average and nothing special however I was disgusted on check out to be told I ordered a bottle of red wine from my mini bar and was going to be charged. I explained that this wasn't the case and that they were mistaken. This... More 

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khagenbucher, Manager at art'otel berlin city center west, responded to this review

Dear Aydogan M, we appreciate you taking the time to give us some valuable feedback via Tripadvisor. Please let me take the opportunity to apologize for any inconvenience caused due to the bottle of red wine you didn't have. Please contact me directly via email with your full name and the date of your stay so I can have a... More 

kildare
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed June 23, 2015 via mobile

Good value, friendly staff, good location. Compact room. Nice bar but not cheap. Just 2 quibbles: 1. Please put a notice in lift that room card has to be swiped on control panel to activate buttons. This would save frustration to those unfamiliar with this requirement. 2. Having a shower in the bath may be a slip hazard due to... More 

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khagenbucher, Manager at art'otel berlin city center west, responded to this review

Dear KildareGunner. we appreciate you taking the time to give us some valuable feedback via Tripadvisor. On behalf of our entire staff here at the art'otel berlin city center west we would like to thank you for your visit and we hope to see you again when your travels bring you back to the area! Sincerely, Katja Hagenbucher Hotel Manager... More 

Leicester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 21, 2015

The location of the hotel was in a fairly quiet area in Berlin, but had access to a nearby underground to visit attractions, museums and galleries etc. Our room was basic with two twin beds pushed together (we'd asked for a double bed). We couldn't get the TV to work and the view wasn't exactly inspiring. There wasn't any tea... More 

Was this review helpful? Yes
khagenbucher, Manager at art'otel berlin city center west, responded to this review

Dear Lucy S, we appreciate you taking the time to give us some valuable feedback via Tripadvisor. Please accept my sincerest apologies in regards to our minibar service. Obviously it should be equipped with tea and milk, too. Please be ensured that I have addressed this already to my team members. On behalf of our entire staff here at the... More 

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