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Sheraton Berlin Grand Hotel Esplanade

#94 of 668 Hotels in Berlin
Certificate of Excellence
Luetzowufer 15 | 10785 Berlin, 10785 Berlin, Germany (Formerly Grand Hotel Esplanade Berlin)
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1 room 1 guest
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Sheraton Berlin Grand Hotel Esplanade
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1,483 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The trainee at Reception who checked me out was short on charm. I was asked if I wanted to pay with my credit card using Euros or British Pounds. This is a cheap trick used to generate extra commission for the hotel. Of course, I declined and said I would pay in Euros. My card had been swiped on arrival... More 

Was this review helpful? Yes 1
Tel-Aviv
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Had a good 3 night over the hotel, the staff were really nice and helpful. On our last night we found a cockroach in our room, and we immediately received another room whiteout further questions. Having said that, i found it weird that in 5 stars hotel the WiFI service cost 9 € per day, and the sauna and pool... More 

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GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, Thank you very much for your kind review. Concerning the found insect you permit us the following note: An examination of the room showed that the found animal was not a cockroach. It concerned a harmless beetle. Our hotel is examined regularly by a parasit fighter. We would be very pleased to welcome you again at our property.... More 

Riyadh, Saudi Arabia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Berlin was one of the stops during our 2 week Euro trip. In all 4 cities (and hotels) we have been to, nothing has compared to the Sheraton Berlin Grand Hotel Esplanade. The service was impeccable, the rooms were outstanding, and the staff was very helpful. Taxis are all over the hotel so it's very easy to get a ride.... More 

Was this review helpful? Yes
GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Verena Schmelcher More 

Barcelona, Spain
Level Contributor
5 reviews
1 of 5 stars Reviewed 6 days ago NEW

We arrived today celebrating the 5th anniversary. We found 2 separate beds instead of the double bed on the pictures. Reception rejected any intent of finding a double bed. Dictatorily he just repeated his "no". Also a cancellation which "booking.com" would have agreed was declined there. This is not 5 star hotel service. The golden key (cle d or) which... More 

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GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it´s apparent in this case that we fell short. If you give us a chance to earn... More 

Bucharest, Romania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Nice, clean hotel, friendly staff, but is a business hotel so it's far from the center of Berlin. The rooms were ok, not very impressive. Gym ok, quite steamy due to the pool that was next door. Always had cabs in the front, but is quite far from the subway (10-15 min walk). I recommend it when staying in Berlin

Was this review helpful? Yes
GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, Thank you very much for your kind review. We would be very pleased to welcome you again at our property. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Verena Schmelcher More 

Turin, Italy
Level Contributor
368 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed 1 week ago

Very up to standard. We spent three days in this hotel and it has been rather nice and pleasant. Very clean, personnel nice and kind. The day we were leaving I was particularly impressed by the service we got in receiving our car, the man took our luggage and loaded the car, all that while we were taking a last... More 

Was this review helpful? Yes
GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, With reference to your kind review we would like to thank you very much for the praise and the kind words you found about our staff and the hotel. We would be very pleased to welcome you again at our property. Yours sincerely, Sheraton Berlin Grand Hotel Eplanade Verena Schmelcher More 

Toronto, Canada
Level Contributor
1 review
4 of 5 stars Reviewed 1 week ago

I stayed here during the Champions League final this year for 5 days. It is not close to the airport however the streets are pretty easy to get around. Super nice hotel. Immaculate suites with your own sauna. Very clean. Great idea with the patio outside. Great service.

Was this review helpful? Yes
GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, Thank you very much for your kind review. We would be very pleased to welcome you again at our property. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Verena Schmelcher More 

chicago
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We used the Sheraton Berlin Grand Hotel Esplanade as our home base for exploring Berlin for 5 days. We were able to walk to most places we wanted to visit. For being very central, common public transport (bus and train) was NOT close, but you could get to something about 5 blocks in any direction. Taxis were always present and... More 

Was this review helpful? Yes 1
GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, Thank you very much for your kind review. We would be very pleased to welcome you again at our property. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Verena Schmelcher More 

Hong Kong, China
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First of all, I have to thank the staff of this hotel for helping us with an emergency (dad lost his passport). They let us use the phones (for nearly an hour!) while we had to make calls to the embassy, airline etc Location wise - some of the earlier reviewers complained that the S-bahn line is far from the... More 

Was this review helpful? Yes 2
GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Verena Schmelcher More 

Boston, Massachusetts
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is beautiful, affordable, and accessible to the center of the city. The bus is a three minute walk away, and the train is about 15. The rooms are very large and comfortable, and the staff is extremely friendly and helpful. There are two great restaurants to choose from on site, and the reception desk has great suggestions for... More 

Was this review helpful? Yes
GHE_Berlin, Leiter Gästebetreuung at Sheraton Berlin Grand Hotel Esplanade, responded to this review

Dear Guest, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely, Sheraton Berlin Grand Hotel Esplanade Verena Schmelcher More 

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Neighborhood Profile
Charlottenburg
Breathe in Berlin’s royal past while walking through the gardens of beautiful Charlottenburg Palace, which lends its name to this well-heeled neighborhood. Here you'll find some of the oldest homes in the city: upper-class apartment buildings with ornate facades and marble-floored foyers line the cobblestone streets. Stroll by sophisticated restaurants, through little parks, or around Lake Lietzensee. Window shop down Kurfürstendamm, the most renowned high-end shopping street in Berlin, where you can find all the big designer names. In the evening, visit one of the old theaters close by Zoo Station which were nightlife hot spots in the 1920s, or dine in one of the many international restaurants around Savignyplatz before heading to other parts of town for a night out.
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