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Holiday Inn Berlin Mitte

4.0 of 5 Hochstrasse 2-3, 13357 Berlin, Germany (Formerly Holiday Inn Berlin-Humboldt Park)
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Holiday Inn Berlin Mitte
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Holiday Inn Berlin Mitte
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462 reviews from our community

Traveler rating
    53
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Baku, Azerbaijan
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars NEW

I stayed at that hotel in May 2014. It was one of the worst hotel experience in my life. Rooms was not clean properly, we had a balcony, but I was not able to go there as it was completely dirty. Hotel pillows and towels were very poor quality. Breakfast was good and service as well. Good location in 5... More 

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Cape Town
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Rooms were quiet and comfortable. Breakfast was a very nice buffet. Nothing fancy , but pleasant if you spend your time mostly out of the hotel. The Irish pub next door is worth a visit for the beer of the month.

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Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much for choosing our Hotel and spending your time for your Feedback . We are glad that our service and quality was up to your expectation . We are looking forward to welcome you again in our property. Kind regards Rudolf Helmel General Manager More 

Glasgow, United Kingdom
Top Contributor
52 reviews 52 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed on business. Staff very helpful and friendly. Hotel has a single lift for all 8 floors. Took me 40 minutes to get to my room on the 7th floor. No air con in rooms and generally just a bit tired and old. Wouldn't stay again unless I had to. Clean though.

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Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you for you visit and also for your comments wich are very impotant to us in order to improve Quality and Service. We feel sorry that the Hardware of our Hotel was not up to you satisfaction. Plans for renovation are with the owner. We still look Forward to welcome you again. Kind regards Rudolf Helmel General... More 

London
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here during a Christmas market trip to Germany. The check in staff was easy and quick as the receptionist staff were helpful and friendly, and their english was very good. We had to pay a small amount of city tax on top of our Expedia booking, but I think it was only about 6 euros. The hotel is... More 

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Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much for choosing our Hotel for your visit in Berlin and also great thanks for your comments wich will help it improve the Quality and Service in our property. We feel very sorry that some of the offered Quality has not been up to your expectation. We have discussed your pouints with the persons in... More 

Wellington
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 24, 2015

This hotel is in a very central location and is well run. Receptionists are very friendly and willing to assist. Very good business center but the internet connection did not work properly. There is a pub next door where you can get a decent connection. All in all I think location and the quality of the staff makes this place... More 

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Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dera Guest, thank you for your stay and also great thanks for your positive comments wich we will share with our Team. We will make sure that Service and Quality will be kept on high Standard. We are looking forward to welcome you again. Kind regards Rudolf Helmel General Manager More 

Llandysul, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 19, 2014

Very clean well run hotel. Excellent breakfast, but could of done with a commercial toaster. On our first morning there was a present waiting outside the door for my daughter (as it was st Nicholas day) which was a lovely touch and start to our stay. Not a perfect location as quite a way from the centre. But we soon... More 

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Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much that you have choosen our Hotel for your visit in Berlin. We thank you as well for your positive Feedback. We are glad that you Overall stay was positive and we wehre able to meet your expectations. We will Train the frontofficestaff mor on the important places , in this case the christmasmarkets in... More 

Ankleshwar, India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

Location : The hotel is not far from airport and near a metro station connected well to alexanderplatz metro station. Many supermarkets nearly by and a couple of 24 hour stores as well Rooms are reasonably good but they are too far and our room even had stairs on the same floor for access which is not you would want... More 

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Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much for your Visite and for your positve comments. We are very glad that you have been satisfied with our Quality and Service. We are looking Forward to welcome you again in our property. Kind regards Rudolf Helmel General Manager More 

Senior Contributor
31 reviews 31 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed December 9, 2014

it started upon arrival when the receptionists insisted we pay the city tax upon arrival, before even getting the key, in cash. "Orders are orders...", they even added. I stayed in many hotels in Berlin and this was never required. Here it was mandatory. Coming to our room, we found there was no heating. Outside it was 2 degrees. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Simon S, Your taking some time out of your busy day to write us a feedback is much appreciated. Please accept my sincerest apologies for the manner of reception you received upon checking in and pardon the type of service you experienced from our staff. In our effort to attain 100% guest satisfaction, we would love the opportunity to... More 

Contributor
20 reviews 20 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 7, 2014

Close to the train station, this hotel is conveniently located in a busy, single ethnicity district of Berlin away from the attractions. The hotel was clean, neat and some of the staff was warm and welcoming, while others were as frigid as the wind outside. There was an additional city tax that had to be paid upon check-in that was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Michelle L, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain... More 

Wiesbaden, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 3, 2014

I stayed 2 nights and it was ok. It is a quite outdated. The metro is close by, though, so very convenient. There is an indoor shopping mall next to the metro station and lots of other shops around. The staff were pleasant, but check in and check out is quite slow.

Was this review helpful? Yes
Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much for you visit and also for your comments. We will deffinately check your Points concerning frontoffice. We still would be very glad to see you again in our Hotel. Kind regards Rudolf Helmel More 

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Additional Information about Holiday Inn Berlin Mitte

Address: Hochstrasse 2-3, 13357 Berlin, Germany (Formerly Holiday Inn Berlin-Humboldt Park)
Phone Number:
Location: Germany > Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Berlin Mitte 4*
Number of rooms: 220
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Also Known As:
Holiday Inn Berlin Mitte Hotel Berlin
Berlin Holiday Inn
Hotel Style:
#164 Luxury Hotel in Berlin

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