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Holiday Inn Berlin Mitte

4.0 of 5 Hochstrasse 2-3, 13357 Berlin, Germany (Formerly Holiday Inn Berlin-Humboldt Park)
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Holiday Inn Berlin Mitte
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Holiday Inn Berlin Mitte
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457 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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London
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here during a Christmas market trip to Germany. The check in staff was easy and quick as the receptionist staff were helpful and friendly, and their english was very good. We had to pay a small amount of city tax on top of our Expedia booking, but I think it was only about 6 euros. The hotel is... More 

Was this review helpful? Yes
Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much for choosing our Hotel for your visit in Berlin and also great thanks for your comments wich will help it improve the Quality and Service in our property. We feel very sorry that some of the offered Quality has not been up to your expectation. We have discussed your pouints with the persons in... More 

Wellington
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This hotel is in a very central location and is well run. Receptionists are very friendly and willing to assist. Very good business center but the internet connection did not work properly. There is a pub next door where you can get a decent connection. All in all I think location and the quality of the staff makes this place... More 

Was this review helpful? Yes
Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dera Guest, thank you for your stay and also great thanks for your positive comments wich we will share with our Team. We will make sure that Service and Quality will be kept on high Standard. We are looking forward to welcome you again. Kind regards Rudolf Helmel General Manager More 

Llandysul, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 19, 2014

Very clean well run hotel. Excellent breakfast, but could of done with a commercial toaster. On our first morning there was a present waiting outside the door for my daughter (as it was st Nicholas day) which was a lovely touch and start to our stay. Not a perfect location as quite a way from the centre. But we soon... More 

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Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much that you have choosen our Hotel for your visit in Berlin. We thank you as well for your positive Feedback. We are glad that you Overall stay was positive and we wehre able to meet your expectations. We will Train the frontofficestaff mor on the important places , in this case the christmasmarkets in... More 

Ankleshwar, India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

Location : The hotel is not far from airport and near a metro station connected well to alexanderplatz metro station. Many supermarkets nearly by and a couple of 24 hour stores as well Rooms are reasonably good but they are too far and our room even had stairs on the same floor for access which is not you would want... More 

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Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much for your Visite and for your positve comments. We are very glad that you have been satisfied with our Quality and Service. We are looking Forward to welcome you again in our property. Kind regards Rudolf Helmel General Manager More 

Senior Contributor
28 reviews 28 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 9, 2014

it started upon arrival when the receptionists insisted we pay the city tax upon arrival, before even getting the key, in cash. "Orders are orders...", they even added. I stayed in many hotels in Berlin and this was never required. Here it was mandatory. Coming to our room, we found there was no heating. Outside it was 2 degrees. The... More 

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IHGCare, Guest Relations Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Simon S, Your taking some time out of your busy day to write us a feedback is much appreciated. Please accept my sincerest apologies for the manner of reception you received upon checking in and pardon the type of service you experienced from our staff. In our effort to attain 100% guest satisfaction, we would love the opportunity to... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 7, 2014

Close to the train station, this hotel is conveniently located in a busy, single ethnicity district of Berlin away from the attractions. The hotel was clean, neat and some of the staff was warm and welcoming, while others were as frigid as the wind outside. There was an additional city tax that had to be paid upon check-in that was... More 

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IHGCare, Guest Relations Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Michelle L, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain... More 

Wiesbaden, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 3, 2014

I stayed 2 nights and it was ok. It is a quite outdated. The metro is close by, though, so very convenient. There is an indoor shopping mall next to the metro station and lots of other shops around. The staff were pleasant, but check in and check out is quite slow.

Was this review helpful? Yes
Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much for you visit and also for your comments. We will deffinately check your Points concerning frontoffice. We still would be very glad to see you again in our Hotel. Kind regards Rudolf Helmel More 

Saxmundham, United Kingdom
Top Contributor
57 reviews 57 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed November 15, 2014

What an "experience", where to start. I booked a twin room for two nights, we were given a double bed, I called down and was told that they would come up and split the bed, a few minutes later reception called and said we would have to move rooms. Both rooms were so outdated I was in shock, the TV... More 

Was this review helpful? Yes 2
Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you for your visit and also for your comments, we feel sorry that you did not have a sucessful stay at our property. We will share your comments with the persons in Charge. There are plans for renovating the rooms , flatscreens, Airconditions. We would be glad to welcome you again . Kind regards Rudolf Helmel General... More 

Amsterdam, The Netherlands
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 4, 2014

Pros: -Close to the metro -Good breakfast -Good deal if you pay with priority points -Friendly personnel -Close to Berliner Unterwelten (great tour) -Shops and grocery stores around Cons: -Really old rooms, when I say old I mean OLD! -One elevator in the whole hotel that honestly you can be waiting for 5 mins for it -Dodgy area according to... More 

Was this review helpful? Yes 1
Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest, thank you very much for your visit and your comments, there are very important to us. we are really glad that you are impressed by the friendly service of our Hotel. We will carry on this way to keep up with them. We are looking forward to welcome you again . KInd regards Rudolf Helmel General Manager More 

Kampala, Kampala, Uganda
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 31, 2014

I did find that a little more care and attention to detail would be good for both the hotel's facilities as well as its staff. The rooms are rather average in their design and the comfort they offer. The choice for breakfast is indeed difficult to beat but the restaurant's (or should I call it "eating room) atmosphere resembles more... More 

Was this review helpful? Yes 1
Holiday_Inn_Berlin, General Manager at Holiday Inn Berlin Mitte, responded to this review

Dear Guest , thank you very much, that you have choosen our Hotel for your visit in Berlin and spending your time for your comments. We really feel sorry, that you have been not satisfied with the Service and Quality of our property . We will discuss your points within our Team to improve, to get the nessesary Standard. We... More 

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Additional Information about Holiday Inn Berlin Mitte

Address: Hochstrasse 2-3, 13357 Berlin, Germany (Formerly Holiday Inn Berlin-Humboldt Park)
Phone Number:
Location: Germany > Berlin > Mitte
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Berlin Mitte 4*
Number of rooms: 220
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Also Known As:
Holiday Inn Berlin Mitte Hotel Berlin
Berlin Holiday Inn
Hotel Style:
#164 Luxury Hotel in Berlin

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