We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4, 10178 Berlin, Germany
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with ACCORHOTELS.COM to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Mercure Hotel Berlin am Alexanderplatz
View Map
Add Photo Write a Review

770 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    97
    296
    236
    90
    51
See reviews for
165
238
73
108
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (770)
  • Mar-May only
    (180)
  • Jun-Aug only
    (277)
  • Sep-Nov only
    (168)
  • Dec-Feb only
    (145)
All months
Frankfurt, Germany
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is at a very convenient lcoation. It is 10 mins walk from Alexanderplatz, one of the busiest tourist areas with lots of landmarks & restaurants nearby. The rooms were spacious, clean & tidy. The wall paintings were very classic with old street feel of Berlin. The staff was warm & helpful. Some of the requests we had placed... More 

Was this review helpful? Yes
Burnham-On-Sea, United Kingdom
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

No Air con and it was 40 degrees in Berlin - Noisy - Dirty - stank of cigarette's - wee left in the toilet - Dank - we checked out within 30 minutes and went to the Ramada . As we left two other people were checking out due to the filth. The area is run down also and the... More 

Was this review helpful? Yes
Leeds, United Kingdom
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Be ready to struggle working your internet connection into the room, it's quite disappointed. Be ready to sweating if you stay over summers and temperatures go over 29. No air conditioning no fan available. Be ready to hear ambulances, trams, horns all day long and all night long. Enjoy your stay ....

Was this review helpful? Yes
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear danvillro, Thank you for taking your time to tell us about your experience in our hotel - Air conditioning is not part of our interior. We figuret out the problem with the wifi, and are working on a fix. Regards, Steffen Hacker, Front Office Manager More 

Derby, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

GOOD POINTS: good location spacious breakfast room,good choice of food,drinks etc. spacious bedroom,selection of toiletries.kettle,tea,coffee windows in bedroom that open wide with door ! BAD POINTS : no air con,it was 32-38c when we were there and 29c at 9pm even. even though we kept curtains closed etc it was hot,most nights had a wet cold towel around my neck... More 

Was this review helpful? Yes
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

hello Julie, thank you for taking your time to tell us about your experience in our hotel. We figuret out the problem with the wifi, and are working on a fix. We will inform - a air conditioning is not part of our interior. regards Steffen Hacker Front Office Manager More 

Auckland, Auckland, New Zealand
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 26, 2015

I am an accor gold card holder, and i can honestly say this is the most appalling accor experience I have had. The room was marketed as having wifi. Well, it didn't. Yet when I asked the staff about this - they spoke to me as if I was being unreasonable and an inconvenience. I even saw one staff member... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Paul, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Paris, France
1 review
2 of 5 stars Reviewed July 23, 2015

If you like to get no aircon when it's hot, if you like to wait hours about the lift, and if you don't care if the web network is not working ...so you will enjoy this hotel !Breakfast is good.Employee can be very nice or rude, it depends who will be at the front desk.So far from the level of... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Thomas, Thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Air conditioning is not part of our interior. We figuret out the problem with the wifi, and are working on a fix. Best regards, Steffen Hacker,... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 22, 2015

Unfriendly staff. Shabby condition. The hotel front desk is very arrogant. They cancelled my booking with no reason and did not even inform me. The front desk staff was acting like making me a huge favor to rebook it. The hotel does not even have air con which is totally unbearable to stay at a hot summer day. Pls don't... More 

Was this review helpful? Yes 1
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello Mingrui , Thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Air conditioning is not part of our interior. Regards, Steffen Hacker Front Office Manager More 

Sydney, Australia
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 17, 2015

We spent 2 nights in the hotel. It is situated near a supermarket and Argentinian Steak house a block away. A cafe next door and bus stop close by. Trams are on one side of the hotel and can be noisy but we were on the same side of the building as the front door and weren't disturbed by traffic... More 

Was this review helpful? Yes
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Wendy, thank you for taking your time to tell us about your experience in our Mercure Hotel Berlin am Alexanderplatz. We appreciate our customer’s comments because they help us to improve our service. Best regards, Steffen Hacker Front Office Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

231 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (198)
Viewed
View from room (23)
Viewed
Room/suite (71)
Viewed
Hotel & grounds (37)
Viewed
Bathroom (19)
Viewed
Dining (3)
Viewed
0:53
Videos (1)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All management photos (33)
Viewed
Room/suite (9)
Viewed
Hotel & grounds (8)
Viewed
Other (16)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Berlin hotels
Mitte
Mercure Hotel Berlin City
Mercure Hotel Berlin City
#86 of 668 in Berlin
4.0 of 5 stars 848 reviews
Mitte
Ibis Styles Berlin Alexanderplatz
Kreuzberg
Mercure Hotel Berlin Mitte
Mercure Hotel Berlin Mitte
#148 of 668 in Berlin
4.0 of 5 stars 540 reviews
Show Prices
Show Prices
Show Prices
Mitte
Holiday Inn Berlin Centre Alexanderplatz
Friedrichshain
Leonardo Royal Hotel Berlin Alexanderplatz
Mitte
Park Inn by Radisson Berlin Alexanderplatz
Show Prices
Show Prices
Show Prices

Staying in Mitte

Neighborhood Profile
Mitte
The center of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighborhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay