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Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4 | 10245 Berlin, 10178 Berlin, Germany
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1 room 1 adult
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Mercure Hotel Berlin am Alexanderplatz
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896 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

After having really bad experience in different hotel, This one came up! Its really good! Room was clean! Staff are amazing and really helpful! Paul at reception was really helpful that lovely lady from Russia was really smily,friendly, professional,speaks so many different languages and always happy to help! And was really impressed by Murat's services! I needed detections, regardless how... More 

Helpful?
Thank Odilon R
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Odilon R, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Budapest, Hungary
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Spent 2 nights here on a business trip and this hotel was ideal for it. Staff was nice and I was surprised how big the room was. Plenty of space to store your luggage and clothes, huge desk to work on, a sitting area and a balcony with a great view of the TV tower. Bathroom is also decent, only... More 

Helpful?
Thank Gog899
AGON G, Manager at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Gog899, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager More 

Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

The hotel was totally dirty , they didn't changed the sheets , no notification of that anywhere . The breakfast was simple . The tables and the floor dirty . The sheets in the room stink of old used unwashed hair . The pillows the same . The cleaning service was more then poor , the bathroom was not made... More 

Helpful?
Thank Zaza E
AGON G, Manager at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Zaza E, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Travelers are raving about these Berlin hotels

london
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Location is close to Alexandraplatz... about two traffic lights away. Decor is quite mixed... it is as if they have forgotten to do the walls and doors. Front desk isn't the most helpful and was bit clueless about reservation. Was told contradicting info on check in availability before even looking at my reservation details on their system or before asking... More 

Helpful?
Thank MFun_W8
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Mrs./Mr. MFun_W8, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Agadir, Morocco
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 8, 2016

I recommend this Hotel to every Berlin visitor. Nice location, tram station in the doors of the hotel. Helpfull/friendly staff in every level of the hotel. from reception to the the room staff. Good Quality/Price ratio breakfeast. Regards, Ali

Helpful?
Thank Ali M
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Ali, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker, Front Office Manager More 

Manchester, United Kingdom
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed December 29, 2015 via mobile

The room was clean and spacious but the door lock did not work and it took several attempts to get the staff to fix it. The staff in general were not very helpful and rather ignorant. The hotel was in a good location close to the city centre

Helpful?
Thank autumn811
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear autumn811, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed December 29, 2015 via mobile

Me and my friend stayed in Berlin for two nights we picked this hotel cos it's close to the centre. Before we arrived I sent an email to ask for direction to the hotel - they sent me a WRONG one so after one hour when we got into wrong hotel we took a taxi - when I complained on... More 

Helpful?
Thank Romča Š
AGON G, Manager at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello Romča Š, thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Level Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed December 6, 2015

This, I think, is a renovated East German apartment block. It certainly looks and feels like it. A nice hotel and very popular. The location, just a short walk from Alexanderplatz, is ideal. We were there for the Christmas Markets and managed to go to 3 within walking distance. In fact we did 5 all told and waked to The... More 

Helpful?
Thank Althetyke
AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello 230al, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. Best regards, Steffen Hacker, Front Office Manager More 

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Staying in Mitte

Neighborhood Profile
Mitte
The center of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighborhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
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