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Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4, 10178 Berlin, Germany
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Mercure Hotel Berlin am Alexanderplatz
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Mercure Hotel Berlin am Alexanderplatz
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657 reviews from our community

Traveler rating
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    40
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Paris, France
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

I do not recommend this hôtel ! Just a good point: it is near to the subway... But ... The room was not very modern The elevator didn't Work The wifi didn't work It smelt like a old hotel The staff was not sympatical They don't give us advice! For example, they didn't want to keep our luggage before leaving..... More 

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Paris, France
Contributor
18 reviews 18 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

1// Expansive for the poor quality We had an old room, with twin beds for.... 100€ per night 2// Forget the breakfast : 18€ per person for such a place. Too expansive as well 3// The people working there are not very helpful : on the checkout day they refused to keep our luggages because the luggage room was fool... More 

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Leeds, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Clean, slightly dated hotel. Room were large, as was the bathroom. Location was ideal, just a few mins walk from Alexanderplatz. Reception staff were pleasant, and there was a lock up for bags for day of arrival/departure which was brilliant!

Review collected in partnership with Amoma.com

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AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Thank you for your feedback. From the guests relatively unnoticed, we started with the gradual renovation of the hotel. The facade blends into the cityscape of Berlin Mitte and can not at this time unfortunately be changed. Best regards from Berlin, Steffen Hacker - Front Office Manager More 

Trollhattan, Sweden
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We got a comfortable room with a balcony. It was clean and spacious. There where noice from the traffic on the main street in front of the hotel (you can't use the balcony). The breakfast restaurant was very fresh with a good variety. The only thing we didn'nt like was the elevators. Prepare yourselve for long time for waiting or... More 

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AGON G, Leiter Front Office at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Hello from Berlin, Thank you for your feedback. The elevators are maintained at the time of an external company. Your feedback helps us to fix this little bug. Best regards Steffen Hacker, Front Office Manager More 

Cairo, Egypt
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 5, 2015

The room is really splendid and the location is great. I love. Very hygienic. Staff are so helpful and gentle. Internet access everywhere. The view is not bad. I really recommend this hotel. I just forgot my loyalty card 😃

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Cairo, Egypt
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 1, 2015

We have reached hotel 13 Feb 2015. We check in and found out that the safe was broken, we were already late so we decided to go do some shopping and have dinner then report about the safe box. Next day morning, I received a text message from my credit card bank that 50 euros have been deducted from my... More 

Was this review helpful? Yes 2
AGON G, Leiter Gästebetreuung at Mercure Hotel Berlin am Alexanderplatz, responded to this review

Dear Yrlguindy, we understand your frustration and uncertainty. Unfortunately even a hotel equipped with modern safety measures cannot always prevent intrusion, although we have taken preventive measures according to the current standard. Therefore we urge all our guests to use the safe provided, our staff is always available to help you if there are any questions regarding the handling and... More 

Brasilia, DF
Contributor
15 reviews 15 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2015

Besides it's called by Alexanderplatz... It's not at the square. You have to walk a while to get at the hotel. But it's not impossible... It's a little bit old. Needs a remodeling. The staff is ok. There is no luggage room as others Mercures.

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Frederiksberg
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 13, 2015

Al in all a good experience. Good room and good breakfast. HOWEVER the wifi does not work in our room. Asking the reception to fix it resulted in a restart of the range-extender, which I explicitly told them was not the issue. The issue is the the range extenders are placed to far apart! The second time I approached the... More 

Was this review helpful? Yes 1
Byron Bay, Australia
Top Contributor
57 reviews 57 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 11, 2015

We spent the weekend in this hotel. It's located easy walking distance from Alexanderplatz and the room we had was very spacious and newly renovated. Breakfast was good - nice variety and held over a wide range of hours. The bar doesn't have great atmosphere but if you just want a quiet drink, it's sufficient.

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Staying in Mitte

Neighborhood Profile
Mitte
The center of Berlin, Mitte is most famous for sights like the Brandenburg Gate, Alexanderplatz, and Museum Island. The central location makes this one of the city's most expensive places to live. It is here the oldest traces of the city can be found, and evidence of some significant transformations, as well. The gangsters that once ruled the impoverished streets between Alexanderplatz and Hackescher Markt have given way to an international crowd pursuing fashionable designer clothes, the newest food trends and frequenting the many craft shops. Graphic designers have taken up residence in what used to be backyard barns and stables. There are still vestiges of the old days, however. The occasional housing complex is a reminder of the neighborhood’s past. And if you look carefully, an old 1920s ball house nestled amongst the art galleries and exhibitions of Auguststrasse can still teach you how to dance the old fashioned way.
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