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All 663 Berlin hotels

Sofitel Berlin Gendarmenmarkt

5.0 of 5 Hotel   |   Charlottenstrasse 50-52, 10117 Berlin, Germany (Mitte)
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Sofitel Berlin Gendarmenmarkt
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Ranked #36 of 663 Hotels in Berlin
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Shazamy Melbourne
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803 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago

As a platinum member I stay at the Accorhotels at least 5 or 6 times a year. As usual I expected to be offered a complimentary drink and an instant upgrade. None of the above took place. Upon arrival we were offered free tickets to the Christmas market place in front of the hotel. When I asked about them on... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Tina S, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review

Bonjour, thank you very much for your comment and for your email of which I have unfortunately only received the latest. Please accept my most sincere apologies for the inconveniences you have encountered. I am very sorry that we did not extend the courtesies you had a right to expect being a Platinum member of Le Club. Most certainly, this... More 

Melbourne
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is a great hotel in a brilliant location - across the road from the front door is a beautiful Cathedral & square & in November/December (we were here late November '14) the best Xmas market is held here. What can I say other then wow!!! The employees here are super friendly & very helpful & have gone above and... More 

Was this review helpful? Yes
Tina S, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review

Bonjour Shazamy, Thank you for choosing Sofitel Berlin Gendarmenmarkt. It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts. It would be great to welcome you again soon.... More 

Berlin, Germany
Contributor
13 reviews 13 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

big, modern hotel with outsized lobby and all common spaces. not a lot of charm but compensated by usual German efficiency. large and comfortable rooms with well designed and very practical bathrooms, with both shower and bathtub. very good breakfast, can stand for full day meal !

Was this review helpful? Yes
Tina S, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review

Bonjour John F, Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We hope to see you again on your next visit to Berlin. Sincerely, Tina Senfter GeneralManager More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2014

What can I say, the employees of this hotel go above and beyond! They could give lessons in public relations to large corporations. They are the best. We had a large contingent arrive this week for a meeting and if anyone has planned an executive meeting, you know how complicated it can get with changes, peoples schedules, transportation, etc. The... More 

Was this review helpful? Yes
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review

Bonjour Travelerworld1, Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt. I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team. Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin... More 

Muensingen, Switzerland
Contributor
19 reviews 19 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 4, 2014

The locations is good, but.... the room we had was VERY small and seemed to be rather a single than a double room. Difficult for two persons to be in the bathroom at once. The carpet in our room was dirty! Pictures in the hotel prospect promise much more! Fitness room was small and had very little equipment. In the... More 

Was this review helpful? Yes 1
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review

Dear guest, thank you for taking the time to tell us about your experience at Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding our... More 

Menlo Park, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 29, 2014

Great place. Super friendly and helpful staff. Great location. Very clean room, bathroom etc. I will go back again. Pet friendly. Nearby public parking was reasonable. Walking distance to several attractions. Loved it and had a great experience.

Was this review helpful? Yes
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review

Bonjour M B, Thank you for choosing Sofitel Berlin Gendarmenmarkt. It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts. It would be great to welcome you again... More 

Helsinki, Finland
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 25, 2014

I stayed for one night but when leaving, I already hoped that I could have stayed longer. The hotel is centrally located in the Mitte, with my room window facing the beautiful, historical Gedarmenmarkt with the Berlin Konzerthall and two Dom churches. The hotel staff was extremely nice and polite and I felt very welcome both at arrival and when... More 

Was this review helpful? Yes 1
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review

Bonjour Pepromene, Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We hope to see you again on your next visit to Berlin. Sincerely, Tina Senfter General Manager More 

New York, New York, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 21, 2014

I have recently returned from a stay at the Gendarmenmarkt and I must say it is one of the finest hotels. The Service was simply superb. From the moment you enter you are treated as far more than just a guest. The hotel is well located with easy access to the City Sites as the U Bahn is only 2... More 

Was this review helpful? Yes 1
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review

Bonjour Yale S, Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt. I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team. We are glad you enjoyed Tosca and the Berliner Philharmoniker. Thank you for sharing your experience,... More 

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Additional Information about Sofitel Berlin Gendarmenmarkt

Address: Charlottenstrasse 50-52, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Berlin Gendarmenmarkt 5*
Number of rooms: 92
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Also Known As:
Sofitel Berlin Gendarmenmarkt Hotel Berlin
Accor Berlin Gendarmenmarkt
Berlin Sofitel
Hotel Style:
#16 Spa Hotel in Berlin
#19 Business Hotel in Berlin
#30 Luxury Hotel in Berlin
#35 Family Hotel in Berlin
#44 Romantic Hotel in Berlin

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