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Holiday Inn Berlin City East

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Landsberger Allee 203, 13055 Berlin, Germany
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Holiday Inn Berlin City East
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316 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jerusalem, Israel
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hello, I stayed in room 103. It was very standard with some stains on floor. There was no iron, niether mini fridge or minibar in the room, which I consider as a minus. The breakfast service and food variaty was just great. It turned to be above my expectations. Hotel location is quite comfortable. Supermarker one tram stop away. 10... More 

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Ilya, Thank you very much for being our guest and for taking the time to leave one review. In case that you need one iron, you only have to contact our colleagues at the reception. When you book your stay you can find all general information about the hotel and rooms there. In the moment we don't have minibars... More 

Reading, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

There are better located hotels with bigger reception areas and more stars. But, if you want a budget hotel and are prepared to use the efficient public transport, then this represents good value. The rooms are well equipped and comparatively spacious for a budget hotel. Breakfast is good. The one problem that we had with the room was handled very... More 

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear David, Thank you very much for your review about your stay in our hotel. The hotel is not in the city center, but with the public transportation you reach different places in less than 30 minutes. Great, that you liked our breakfast buffet. So you had a good start in the day to explore the city. Normally we have... More 

Reading, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked to stay in the Holiday Inn for a weekend on half board. I have no idea how they have achieved 4 Stars, to start with the staff are the rudest I have ever met. If you book the Holiday Inn, you will more than likely get thrown in the Grand City East, which is a substandard hotel and... More 

Was this review helpful? Yes 1
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you very much for your detailed review. We are sorry to read, that you was not satisfied about our service. In the building you can find 2 different hotels. One of them is the Grand City Hotel Berlin City East and the other the Holiday Inn Berlin City East. The hotel have also different entrances but only... More 

Polegate, United Kingdom
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First of all, check which holiday inn your are booked into! We went to the holiday inn East side, and it was the wrong hotel, so it was Twenty Euros to get a taxi to this one! This one also seems to be known at the Grand City Hotel, Berlin East - so check out the reviews for that. Good... More 

Was this review helpful? Yes 1
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear happytraveller65_12, Thank you very much for being our guest and for taking the time to leave one review about your stay. Your confirmation is the hotel voucher, There you can find all information about your reservation. We are sorry, that there was a problem with your reservation. Some hotels have almost the name name, so you always have to... More 

Leeds, United Kingdom
2 reviews
5 of 5 stars Reviewed June 26, 2015

We stayed in Berlin at the Holiday Inn East City Center Hotel from Friday 19th to Sunday 21st June 2015. The hotel room was just as we asked, I called down to reception to ask for another bedsheet to seperate the single beds, this was accomodated in a prompt fashion with complimentary extra pillows. We made use of the breakfast... More 

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Whardo, Thank you for your review about your stay at the Holiday Inn East City Center Hotel. We are happy to read, that you had a great stay, but this feedback is for another hotel. We are the Holiday Inn Berlin City East hotel. It is great, that you was satisfied with the service . Best greetings your Tanja... More 

United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 18, 2015

The location is situated quite far away from the heartlands. There's basically nothing much to do during the night, but to stay-in. The room is fairly spacious, the bed are comfortable. The toilet are equipped with a bathtub and fairly amenities. There's free wifi too.

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Hello Martini, Thank you for your feedback. It's great that you were satisfied with your room and the comfortable bed. By tram you can reach different parts of the city in less than 30 minutes. We hope you had a lovely time and would like to welcome you again. Your Tanja Nast from the Holiday Inn Berlin City East Hotel. More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 31, 2015

Although this hotel was not centrally based, there is a tram stop right outside the hotel, and within walking distance is the train station, which you can get straight from the airport. The concierge was very helpful upon our arrival. We had arrived a few hours before check in, however they were happy to store our bags with in the... More 

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HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear GnTholiday, Thank you very much for your detailed review. You are right, the hotel is not in the center, but with the tram you reach different places in less than 30 minutes. Great, that you explored the city right away after your check in. Berlin have a lot of different tickets for the public transportation, you did it right... More 

Ada
Level Contributor
81 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 29, 2015

I was a little concerned when I read some of the reviews of the hotel as the time neared for my travel to Berlin. However, I have nothing but good things to say about the Hotel! The breakfast was amazing, the staff was helpful and friendly, and the location provided easy access to the tram system and to the inner... More 

Was this review helpful? Yes 1
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear David, Thank you very much for your review. We are happy to read, that you liked the hotel and felt comfortable there. We will forward your compliment about the amazing breakfast buffet to our colleagues. And it is really great, that you was satisfied about our service. We have for our public transportation system different maps. If you are... More 

Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 19, 2015

I have been staying in this hotel since 2001, however it became worse it the mean time and seems to be worse in the future. Here is my letter to the customer care after the last problem I had. Dear Lady/Sir, Today morning, while going to breakfast I was stuck in the elevator at 08:50. I immediately pressed the alarm... More 

Was this review helpful? Yes 1
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you for your Feedback. It is very important to know how satisfied are our guest and how we can improve our customer satisfaction. Specially in your case. We are so sorry to read, which bad experience you had. Everyone can imagine how you felt to stuck in the elevator for hours. They are no words to tell.... More 

Alzey, Germany
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 7, 2015

The hotel has two disadvantages. First it isn't very central. So it always takes time to get somewhere or back. Second the doors are slamming so you are awakened when guests in nearby rooms leave their room. Still the hotel is very good. It is perfectly clean. The furniture is modern and aestehtic. The breakfast buffet is well equipped and... More 

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you for being our guest and for your Feedback. The Holiday Inn Berlin City East is not directly in the city center, but with the tram you reach different places in less than 30 minutes. When you book your stay you also can find always the information about the location from the hotel and can make the... More 

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