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Holiday Inn Berlin City East

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Landsberger Allee 203, 13055 Berlin, Germany
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Holiday Inn Berlin City East
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Holiday Inn Berlin City East
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292 reviews from our community

Traveler rating
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    27
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Istanbul, Turkey
1 review
2 of 5 stars Reviewed 1 week ago

I have been staying in this hotel since 2001, however it became worse it the mean time and seems to be worse in the future. Here is my letter to the customer care after the last problem I had. Dear Lady/Sir, Today morning, while going to breakfast I was stuck in the elevator at 08:50. I immediately pressed the alarm... More 

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you for your Feedback. It is very important to know how satisfied are our guest and how we can improve our customer satisfaction. Specially in your case. We are so sorry to read, which bad experience you had. Everyone can imagine how you felt to stuck in the elevator for hours. They are no words to tell.... More 

Alzey, Germany
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has two disadvantages. First it isn't very central. So it always takes time to get somewhere or back. Second the doors are slamming so you are awakened when guests in nearby rooms leave their room. Still the hotel is very good. It is perfectly clean. The furniture is modern and aestehtic. The breakfast buffet is well equipped and... More 

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you for being our guest and for your Feedback. The Holiday Inn Berlin City East is not directly in the city center, but with the tram you reach different places in less than 30 minutes. When you book your stay you also can find always the information about the location from the hotel and can make the... More 

Kelkheim (Taunus), Germany
1 review
4 of 5 stars Reviewed 2 weeks ago

We stayed three nights over Easter in a double room and were very happy with the service and room. After initially being hesitant about the location of the hotel, we found it to be very easy to navigate from the hotel into the inner city. A tram stop 3 minutes walk from the hotel has two tram lines (M5 and... More 

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HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you very much for your detailed review about your stay. We are happy to read, that you was happy with your room and that was everything prepared for your child. Please contact the next time our colleagues at the reception when you have something to keep into a fridge. Sometime we can offer a small fridge or... More 

Wellington, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for 3 nights at a great rate through a Travelzoo deal. Rooms are perfectly adequate for a city break requirement & we were barely there except for a couple of drinks in the comfortable bar in the late evening. Two single beds but mine was very comfortable & I sank into it & slept like a log! If you... More 

Was this review helpful? Yes 1
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you very much for your review about your stay. Great, that you liked the hotel and also have some drinks at our bar. We are happy to read, that you had a comfortable bed and felt in sleep like a log. From the hotel you can reach different places with the tram. It takes less than 30... More 

Watford, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

If you like me and you don't have a lot of fuss then this hotel is great place to stay to visit Berlin, this is not a 5 star hotel so please don't expect royalty here. Friendly staff and they will help where they can and they speak English. The hotel is easily located next to a tram station a... More 

Review collected in partnership with Amoma.com

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HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you for beinf our guest and for taking the time to leave one review. You are right, the hotel is not in the city center, but this you know when you book the stay. But with the tram you are fast at different places. We are happy to read, that you liked your room and our breakfast... More 

Kathmandu
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel had large rooms, good breakfast, but unfortunately bit rude front office staff. They need customer care training. Hotel is not at the center of town, but not that difficult due to good public transport system. This was my first stay at this hotel and perhaps last one.

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you very much for your Feedback about your stay. We are very happy to read,that you liked the large rooms and our breakfast buffet. We are sorry to hear, that you was not satisfied about our service at the reception. We will speak with the front office manager to improve our customer satisfaction. We hope that you... More 

Budleigh Salterton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 22, 2015

Very busy at breakfast but a well designed buffet and seating meant no lines /queues there was plenty of food and drink regularly replenished by efficient staff. The bar in the evening had a welcoming atmosphere with super polite and helpful table service. A fair way out of town, but a good excuse for a tram ride 15 mins from... More 

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HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Traveler, Thank you for being our guest and for your Feedback. Great, that you liked our breakfast buffet and the service. We are also happy to read, that you enjoyed some time at the bar and that you liked the service there, too. When you want to explore the city center, than you need only 20 minutes to the... More 

Whitstable, United Kingdom
Top Contributor
72 reviews 72 reviews
49 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed March 22, 2015

I stayed at this hotel for a conference. The location was ideal as it was between the airport and the conference centre. The public areas are ok but the rooms need an urgent upgrade - specially the bathrooms. The beds were uncomfortable.

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HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Steven09. Thank you very much for your Feedback. We are sorry to read. That you was not to 100% satisfied about your stay. We hope, that you had a great business trip and we hope that we can welcome you again. Best greetings your Tanja Nast from the Holiday Inn Berlin City East Team More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed March 18, 2015

Functional and not the best location, but I do gave high expectations given that I do stay in a lot of hotels.. Food choices are fairly limited, but it has a decent bar and the staff are friendly. If you're looking for somewhere to put your head, aren't interest in luxury and don't mind travelling (20 mins tram) to central... More 

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HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Darren, Thank you very much for your review. You are right, the hotel is not in the city center. But you are in a view minutes at different places from the city. We are happy, that you liked the bar and that you still remember our friendly colleagues. We hope, that you had a fantastic stay and it will... More 

Gloucester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 17, 2015

A nice looking hotel although a small reception area. The reception staff weren't overly friendly and did not explain how I needed to use my room key to use the lift - not even when I was there over 5 minutes trying to work it out (the lifts are right next to the reception desk). However when I eventually got... More 

Was this review helpful? Yes
HIBCE, Guest Relations Manager at Holiday Inn Berlin City East, responded to this review

Dear Jacky Thank you very much for your detailed review. We want to apologize, that you don't got the information what you needed from our colleagues at the reception. Great, that you liked your room and the breakfast buffet. The tram station you reach in a few minutes and in 20minutes you are at the Alexanderplatz or Warschauerstrasse. We hope,... More 

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