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Berliner Hof

3.0 of 5
Tauentzienstrasse 8, 10789 Berlin, Germany
Hotel amenities
Berliner Hof
Ranked #227 of 663 hotels in Berlin
4.0 of 5 stars 213 Reviews
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213 reviews from our community

    Trip type
Traveler rating
    55
    115
    29
    8
    6
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 22, 2012
1
person found this review helpful

Just returned from a week stay in Berlin at this hotel & agree it is not high class but the rooms are clean, towels changed and maid calls each day. For the price could not really complain. Yes the passageways are tired looking, the entrance to the hotel is not impressive but this is not a 4 or 5 star... More

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See 3 more reviews by utd7 for Berlin
Oxford, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 3, 2012
1
person found this review helpful

The hotel location is excellent for West Berlin. Transport links are good for the rail and underground links and the journey from Schonefeld by rail is around 1 hour with a few changes. The local area is excellent for shops, food and bars and the live music in the Irish Bar in the Europa Center is refreshingly close. The hotel... More

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Denmark
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 19, 2012
1
person found this review helpful

We were very dissapointed with this hotel. They made a huge argument with us leaving the hotel. We had to buy new make-up for our daughter, as the hotel staff accidently dropped the make-up bag into the toilet. No note! We found the bag soaked in water returning from our daytrip in Berlin. The hotel would not refund the make-up,... More

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Front Office, Leiter Front Office at Berliner Hof, responded to this review
March 1, 2012

Dear Guest We would like to apologize for all the confusion and misunderstandings with your stay at the Berliner Hof Hotel. We have paid your very high make-up bill of several hundred Euros from the KaDeWe even though we agreed upon covering your loss at the nearby drugstore and even though our cleaning lady does not confirm dropping the make-up... More

Stockholm, Sweden
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 8, 2012

After the initial chock of the poor quality of the room, I warmed up to the hotel. I had expected better quality but I guess in relation to the price it’s what you get. I had booked a single studio room, none smoking. The room was on the fifth floor and had a nice view. I'm pretty sure there had... More

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See 4 more reviews by soffis for Berlin
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 30, 2012

All ok except I booked a family room, but because I ACCIDENTALLY also clicked on 2 people instead of 3 on the booking website, I was given a double room with an extra cot bed at an extra charge of 35 Euro a night! The receptionist (Julian) only had to focus on one part of the booking to find an... More

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Berliner Hof Hotel, Manager at Berliner Hof, responded to this review
February 2, 2012

Dear Guest We are very sorry, that you had the impression of being treated very rudely. We understand that mistakes with online reservations can happen, especially with the all the different websites and booking procedures available. We apply the same policies to all booking channels, online and offline. Julian applied those policies. Our team is trained to high levels of... More

York, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2011
2
people found this review helpful

I stayed at this hotel Nov 27th -02 Dec. My room was on 5th floor and I could not fault it. it was large clean and warm. the hotel staff were very helpful and friendley The hotel is in a great location and short walk from Zoo Garten train station. I would certainly stay at this hotel again. More

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Philadelphia, Pennsylvania
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 28, 2011

hotel was clean and very nice. terrific location. reasonable prices. front desk was pleasant and helpful, also spoke good english More

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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 31, 2011
1
person found this review helpful

Stayed here in October for a work conference, and asides from a good location (main street near the subway), this ‘hotel’ can only be described as horrific. Entrance into the hotel is under a shop doorway and smells of urine, the rooms are unbelievably awful – I think I had blood stains on my carpet. The rooms are large, and... More

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Anja Honzal, Manager at Berliner Hof, responded to this review
November 1, 2011

Dear Guest Thank you for your feedback. Please accept our apologies for not being able to meet your requirements this time. The Berliner Hof Hotel had gone through an extensive renovation in 2009. We are also currently shampooing all carpets in all rooms with a special method to ensure utmost cleanliness. We have very high service standards and apologize for... More

Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2011

I was attending a conference in Berlin and managed to book this hotel for about half the price of the official conference hotels around the corner. Ok, if I was being ultra-critical, the room lacked some of the frills of the better hotels but for the price it was unbelievable value for money. The room was large, clean and comfortable... More

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Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 18, 2011

I was there recently 9/13 to 9/14. The first room I had reeked of cigarette smoke. I asked to be moved to another room because I had difficulty breathing - the cigarette smell was that bad. I was then placed in a room on the 2nd floor and the carpet was filled with stains from I don't know what and... More

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See 2 more reviews by D_Wms25 for Berlin
Christoph Nuppenau, General Manager at Berliner Hof, responded to this review
September 28, 2011

Dear Guest Thank you for your feedback. Please accept our apologies for not being able to meet your requirements this time. Your allocated room was a non-smoking room but this had been ignored by the previous occupant. We are airing this room and clean all textiles with extra care. In addition to this, we are currently shampooing all carpets in... More

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Additional Information about Berliner Hof

  • Berliner Hof Am Tauentzien Berlin
Address: Tauentzienstrasse 8, 10789 Berlin, Germany
Price Range: $

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Berliner Hof
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