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Wyndham Berlin Excelsior

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Hardenbergstrasse 14, 10623 Berlin, Germany
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Wyndham Berlin Excelsior
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1,001 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Penzance, United Kingdom
Level Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed there for our honeymoon in June 2015. Good before arrival service as I'd asked for a bunch of flowers for the room and there was a great bunch included, The room itself was ok, a bit light on storage space and the lighting wasnt the best for a lady to do her make up, and is smelt a... More 

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Herzlia, Israel
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We needed an hotel for one night because we arrived in Berlin as a transit station on our way back home. We looked for a convenient location so we can see more in a shotr time. We upgrade the room to Deluxe because we wanted a bit more spacious room and the price was excellent. The room we got was... More 

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Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, we cannot thank you enough for leaving us a 5-star review. We are delighted that you chose our hotel for your short stopover in Berlin and that you were able to take advantage of our location. It would be such a pleasure to welcome you back, maybe with a little more time to spare. All the best, Wyndham... More 

Stavanger, Norway
1 review
4 of 5 stars Reviewed 1 week ago

ok hotell and staff, but say no to the breakfast,over priced. much better to take a short walk and have a breakfast other place. location on the hotel is good. we have no problem staying again, if the price is right.

Review collected in partnership with Amoma.com

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Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, thank you very much for your 4-star review. We were delighted to learn that you were satisfied with your visit and had a chance to explore the city. We regret that we could not fulfill your expectations of our breakfast buffet, but would like to take this opportunity to point out that we do offer rates where breakfast... More 

Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The location of the hotel is great, the staff is helpfull and friendly. The rooms are ok clean with bigg Tv but the rooms are to small for my taste and it was almost imposible to open the windows. The bathrom was average. The wireles conection was everywere in hotel good. Breakfast was better than I thought. All in all... More 

Was this review helpful? Yes 2
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, thank you so much for your kind words! We and all the team were delighted to learn that you enjoyed your stay and appreciated our services. In some rooms, due to safety regulations, windows cannot be opened very wide. Please do not hesitate to approach us in the future, so that we can be of assistance when choosing... More 

Portugal
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location quite good, for shoppers, but not central in Berlin, if that is what you are looking for. However, you have a main central station (zoologischer garten) were you can catch, metro, bus,taxi to all destinations, about 500 m from the hotel. Near by, you have, a main shopping area, and a few attractions points for tourists. Rooms to small,... More 

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Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, thank you very much for your detailed comment. We greatly appreciate your feedback as it gives us the opportunity to continually improve our services and deal with any weaknesses. We were very disappointed to read about your experience at our bar, which we can only imagine was a misunderstanding. This is certainly not the level of standards we... More 

Caloundra, Australia
Level Contributor
77 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room was a good size and the breakfast buffet was extensive. Breakfast was available from 6.30 am. A computer was available for use -- no charge. The staff were very helpful and gave good advice. The Zoologischer Garten railway station is about 200 metres away. There you have a bus station, the U-Bahn and the S-Bahn. If you buy... More 

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Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, thank you very much for your helpful comment. It is a pleasure to learn that you enjoyed your stay and in particular our breakfast buffet. We hope you had an interesting time in Berlin and hope to be the hotel of your choice again soon! All the best, Wyndham Berlin Excelsior More 

London
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Firstly, always ask for Excelsior, this is what the cab drivers and locals know the hotel as. I expect Wyndham took over recently and there are multiple so just ask for Excelsior hotel for ease of getting around. Very good location - central to the shops and zoo which is a big plus. Easy walk around these areas. Close to... More 

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Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, thank you very much for sharing your feedback with us. It was a pleasure to learn that you were able to take advantage of our central location. Thank you also for describing the situation at the bar. We were very disappointed to learn how this misunderstanding had been handled, as we wish to make all our guests feel... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

pros: staff generally nice and helpfull, checkout is by 12 noon and can be extended by hotel capacity free of charge, close to the zoo main station which the center of ment transportation options. cons: room - small , bathroom enterence have small step with sharp edge, the shower holder poll broke and fell on my head during the shower... More 

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Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, thank you very much for sharing your comments about your stay. We really do appreciate all guest feedback as this shows us how our facilities and services are perceived. We will take all the points you mentioned into consideration for future improvements and apologize for the inconveniences. Unfortunately, the windows in most rooms must stay closed for safety... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

I really like the localization of this hotel. The stuff was helpful too. For me it looked like one of that business-oriented hotels with good wi-fi, pleasant space at the reception and good restaurant. One thing I didn't like was the cigarettes smell, which was noticeable at my non-smoking room. There may be some issues with ventilation.

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Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, thank you so much for your excellent 5-star rating! We are thrilled to learn that you enjoyed your stay in Berlin and are delighted that we were a part of that. Thank you for drawing our attention to the issue in your room; we apologize for the inconvenience. It would be a great pleasure to welcome you back... More 

Tel Aviv, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2015

Just returned from a wonderful stay at Wyndham Berlin Excelsior. The hotel was recommended by a friend and now will also be recommended by us. The hotel is beautiful, very clean, comfortable and the staff were very kind and helpful throughout the vacation. The rooms are very nice, well maintained, well cleaned and well equipped, a bit small but sufficient.... More 

Was this review helpful? Yes 1
Excelsior_Hotel_01, Manager at Wyndham Berlin Excelsior, responded to this review

Dear guest, thank you ever so much for taking the time to review our hotel. It is extremely rewarding to hear that our guests have had a memorable experience with us. We are delighted that you enjoyed your room, our breakfast buffet and our location and that our team made you feel welcome. We could not wish for better feedback... More 

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