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Holiday Inn Berlin City-West

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Rohrdamm 80 | 13629 Berlin, 13629 Berlin, Germany (Formerly HI Berlin Esplanade)
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Holiday Inn Berlin City-West
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498 Reviews from our TripAdvisor Community

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Gothenburg
Level Contributor
130 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed here for one night. The hotel is ok for one night, not more. The hotel feels very old and tired and the furniture in the room was really old and in desperate need of replacement. Front desk staff was nice but there was one old man there and he did not speak English so we had a tough... More 

Helpful?
Thank swedishtravellers
Kansas City, Missouri
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Location to airport is a great asset for this hotel. Personnel at registration were pleasant, and room service staff and food were pleasant. However, as a hotel for business travel, this is below average due to following issues: *Terribly slow wifi - definitely not surfing speed, lucky to send /receive emails *Inability to connect 2 devices to wifi *Complex wifi... More 

Helpful?
Thank Gibbyup
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you very much for taking the time to write this review. It is a pleasure to know that you took advantage of our location near Tegel airport and were happy with our staff and restaurant. Your hints regarding our WLAN will be very helpful in improving our services in the future, thank you. It is a shame... More 

Travelers are raving about these Berlin hotels

London, United Kingdom
Level Contributor
236 reviews
222 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is fairly close to Berlin Tagel airport. However, there's no shuttle bus, meaning a €15 taxi ride. Check-in was straightforward, no queue, efficient and friendly. Room was very spacious but nothing special decor-wise, although nice and clean. Bed was comfortable. The shower was over the bath but could easily have had a shower cubicle; there was plenty of... More 

Helpful?
Thank Gobbledyspook
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you so much for your detailed account of your stay here. Your feedback means a great deal to us as it gives us a real insight into our guests' experiences during their stay. I am very sorry that for some reason our airport shuttle was not available when you needed it. Please know that we would have... More 

Denver, Colorado
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 6, 2016 via mobile

I came here as a courtesy from my airline who had to cancel our flight due to mechanical problems with the airplane. I needed to borrow a power outlet converter and so I called the front desk. They told me to come downstairs to retrieve it and when I did, they completely ignored me. I had to stand in line... More 

Helpful?
Thank toolie t
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you very much for sharing such a detailed account of your stay with us. Guest feedback is incredibly important to us as it helps us to find and remove weaknesses and I am very sorry to read that you were not quite satisfied. First of all I would like to offer my apologies on behalf of the... More 

London
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 29, 2015

Stayed here September for 4 days close to my office. Very comfortable stay, nice breakfast and dinner options PRO- close to offices, breakfast, quiet locations and airport shuttle CON- need to provide an iron and ironing board in the room, asking guests to take clothes to the ironing room is a big no no...for a hotel, irrespective of the rating

Helpful?
Thank Pals87
HI_93, Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you very much for your positive review. It is such a pleasure to know that you felt comfortable at our hotel on your business trip last year. I would like to take this opportunity to explain that we do provide irons to our guests for use in their own rooms on request. Should at any time all... More 

Level Contributor
137 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 16, 2015

...a waitress from Angry Bird Land. Staff and amenities at this hotel are really wonderful. The rooms are nice and spacious with large windows for natural light. Everything worked great. WiFi is a tad slow but functional. We had to stay the night courtesy of the airlines due to a cancelled flight on the night of December 15. Maybe this... More 

Helpful?
Thank K L
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you very much for taking the time to write such a detailed review. I am very grateful for your feedback, as this really helps us improve our services. Needless to say, I will certainly raise this topic within our team. Please accept my apologies that you had such an experience at our hotel, we will do our... More 

London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 14, 2015 via mobile

Four of us stayed here from the 5th to the 8th of December on a city break holiday. My partner & I had a lovely, spacious room with lots of room for storage (clothes, cases etc). There was a large bed, possibly queen sized with separate quilts. There was also a tv & kettle with tea/coffee which was re-stocked each... More 

Helpful?
Thank EricGreenfingers68
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you so much for your splendid review! I was thrilled to read that you were this satisfied with our hotel and felt comfortable during your stay here. Thank you very much for your comment on our WiFi, we wish to provide a reliable and fast Internet connection and sometimes our guests are faster than us at spotting... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 12, 2015

I stayed here 1 night and didn't really liked it. Check in was quick and friendly. I went to my room but saw that I had I had two single bed while my reservation was for one double bed. As I was alone I went down again to ask for a room with a double bed. I thought it was... More 

Helpful?
Thank Jeroen V
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you for taking the time to write a review of our hotel. I am very sorry that you did not receive your room exactly as you had booked it. This was obviously a mistake on our part and I have spoken to the team to avoid this in the future. Also, I regret that there were some... More 

Ramat Gan, Israel
Level Contributor
167 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed December 11, 2015

I stayed for 1 night, just before my flight, so did not have a chance to experience much. The service at the main desk was quick and efficient. The hotel itself seems a little aged - the carpets are stained, some repairs can be seen on the walls. The furniture in my room were peeling, and it felt that in... More 

Helpful?
Thank Alon A
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you very much for composing such a detailed review of your quite short stay. It is always a pleasure to host such discerning guests as constructive feedback helps us find and remove weaknesses swiftly. I am glad that overall you were satisfied with your stay and have forwarded your concerns to the relevant departments. Kind regards, Gregor... More 

Liverpool, England, United Kingdom
Level Contributor
42 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed December 10, 2015 via mobile

Stayed at this hotel as I had a business meeting with Siemens who are a couple of minutes down the road. The hotel is fairly central, a short train or taxi ride into the town centre. Upon arrival check in was quick and efficient and the staff were very polite and friendly. My room was functional as opposed to homely.... More 

Helpful?
Thank Simon R
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear guest, thank you so much for your detailed and objective review! What a pleasure that we were able to make your business stay in Berlin relaxing and comfortable. I gladly passed on your kind words to our staff and do hope you will have a chance to visit us again soon. Kind regards, Gregor Seipolt General Manage More 

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