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Holiday Inn Berlin City-West

4.0 of 5 Rohrdamm 80, 13629 Berlin, Germany (Formerly HI Berlin Esplanade)
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Holiday Inn Berlin City-West
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Holiday Inn Berlin City-West
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323 reviews from our community

Traveler rating
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    89
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lincoln, Nebraska
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we had been traveling for several days and needed some rest the hotel was quiet and the staff was really helpful we had a lot of questions on where to visit and how to get around they were very patient with us enough though there was a little bit of a language barrier

Was this review helpful? Yes 1
HI_93, General Manager at Holiday Inn Berlin City-West, responded to this review

Dear "Lish51", Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards to Lincoln, Nebraska from Berlin Jan Bitterlich General Manager More

Lima, Peru
Top Contributor
91 reviews 91 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

From a touristical point of view.- Positive: comfortable and spacy rooms including the bathrooms, good breakfast. Negative: you are closer to the airport than from the city thus too much time is spent to go to the center; the attention is not good, the staff is distant, unkind and it is unpleasant to ask them any question, it seems that... More

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IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review

Dear Myriam1964, Thank you for taking the time to review our property. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are sorry to hear our location did not suit your needs. We apologize for the issues you experienced during your stay. We appreciate you bringing... More

Ann Arbor, Michigan
Top Contributor
57 reviews 57 reviews
54 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location About 500 meters from Rohrdamm U-Bahn (U7) station. Not far from Berlin Spandau. But certainly far from the center of Berlin and where all the action is. Great location for connectivity to Tegel Airport. Room Spacious, and nice work desk. Bathroom was nice and everything worked fine. The Room has a phone. But it is a phone with nothing... More

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IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review

Dear kumarcheryl, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank you... More

Budapest
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Pros: The location of the hotel is good (near the KaDeWe, Kaiser-Wilhelm-Gedachtniskirche, Europa-Center). The room has a fair size, the sleep comfort is OK. The price for a night for 2 is around 90 €, which is acceptable. Cons: The elevator capacity is rather limited. The hotel has 8 floors, plus the garage and 2 small elevators. We used the... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 19, 2014

I normally stay in more central Berlin hotels, however this hotel was offering an excellent rate including breakfast so I decided to give it a try. The lay out of the hotel is unusual, more like going into an office building than a hotel, the reception desk being located around a corner from the main hotel entrance. I was impressed... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review

Dear Jason R, Thank you for staying with us and leaving such a detailed review. I am glad to see that you left some feed back on what you liked as well as what fell below your expectations. I am pleased that the breakfast served during your stay lived up to your expectations. On the other hand, I am sorry... More

Home
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 7, 2014

A better average hotel for a stay near the airport. Power near the bed is only available when u remove the lamp plug. Power at the glass desk: none! :( how would i be able to work? Room mini bar / fridge: empty. No safe to lockaway your valuables. Water is either cold or super hot - i was not... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review

Dear Steve E, Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. Please accept our sincere apology for the shortcomings you experienced and we regret our hotel did not live up to your... More

Karlsruhe, Germany
Top Contributor
132 reviews 132 reviews
63 hotel reviews
195 helpful votes 195 helpful votes
3 of 5 stars Reviewed October 3, 2014

The 'Holiday Inn Berlin City West' is located in a housing area about 4 km / 15 minutes from Tegel International Airport. The hotel has a restaurant where the breakfast was served and a hotel lounge with a good bar. The bartender indeed knows his job and serves very good cocktails. My room on first floor was pretty much what... More

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IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review

Dear zf34bu8q, Thank you for taking the time to leave a candid review of our property. I am glad that you found our rooms to be convenient and your dining experience with us was at par with expectations. However, I regret if the room's condition was not completely to your liking. Your comments are instrumental for us to improve. I... More

Shanghai, China
Contributor
11 reviews 11 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed September 29, 2014

1. Check-in We went to stay in Holiday Inn West Berlin to escape the marathon weekend and have a nice time in the outdoors of Munich. Due to our work schedule we could only check in at 11 PM. Rooms were booked in advance. The hotel charges an outrageous 12 EUR for Wifi per day and per device. Luckily they... More

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IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review

Dear Manuel R, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our... More

Istanbul, Turkey
Senior Contributor
33 reviews 33 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed September 26, 2014

Very standard three star hotel .... a regular Holiday Inn ... Being close to the airport is the only important feature about it. I found the staff at the reception somehow unreliable in terms of receiving and conveying information. Rooms are very basic ... clean and good enough for sleeping and for taking a shower.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Berlin City-West, responded to this review

Dear Alshava, Thank you for leaving us a feedback following your recent stay. It is nice to know you found the rooms clean, and the location of our hotel suitable to your travel needs. I do want to take this time to apologize for any inconvenience you have encountered regarding the level of service you have received. We constantly strive... More

Brighton, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 24, 2014

Really enjoyed my stay (15/9-19/9) at this hotel. Super value break booked through Travel Republic, 35 Euros a night with substantial breakfast included, plus use of decent sized pool and spa area (sauna, plunge pool, steam room, small outdoor area).Clean well laid out rooms, linen changed daily. Reception efficient and friendly. Breakfast served from 6.30 - 10.00.. Highly recommended. Seems... More

Was this review helpful? Yes 1
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Additional Information about Holiday Inn Berlin City-West

Address: Rohrdamm 80, 13629 Berlin, Germany (Formerly HI Berlin Esplanade)
Phone Number:
Location: Germany > Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Berlin City-West 4*
Number of rooms: 336
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Also Known As:
Holiday Inn Berlin City-West Hotel Berlin
Berlin Holiday Inn

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