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Mercure Hotel Berlin Zentrum

#192 of 667 Hotels in Berlin
GreenLeadersSilver level
Hotel website
Fuggerstr. 8, 10777 Berlin, Germany (Formerly Hotel Castor)
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Mercure Hotel Berlin Zentrum
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353 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Gothenburg, Sweden
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice breakfast with fresh food every day including weekend. Clean room but we did not get a refill of complimentary water, tea and coffee every day. Hotel close to Underground station Wittenbergplatz and KaDeWe shopping

Was this review helpful? Yes
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear ThomasM_Sweden, we would like to thank you for your review and for your time that you have taken to record your impressions about our hotel. We are happy to hear that you enjoyed your stay and that you appreciated our services. We look forward to your next visit. Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum More 

Wigan, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel several, ideally located for the gay bars etc, but in walking distance of the shops, the hotel is in a quiet area area despite walking distance of the nightlife the staff are friendly rooms are a ok size very clean, breakfast is good, would stay again

Was this review helpful? Yes 1
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear davidcalderbank, thank you very much for your time and for your positive feedback. We love it! :) We are very glad that you enjoyed your stay here. See you next time, Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum More 

Croydon, United Kingdom
Level Contributor
189 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Not the first time this has happened at this hotel. As we had a privilege room we agreed a late checkout with reception they day before we were due to leave. The following morning, during the morning housekeeping knocked on the day. Later, at twelve o'clock she knocked again and asked what time we were checking out and was surprised... More 

Was this review helpful? Yes
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Travel_Duck_UK, Thank you very much taking some time to give us a feedback on your recent stay in our hotel. We are sorry for the unclear service. We will take up this incident in the internal meetings again and define measures, how this can be avoided in the future. We hope to regain your trust in one of your... More 

Liverpool, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is in a great location for gay people if they are interested in the gay scene. Also, the hotel is in walking distance of Potsdamerplatz and the sight seeing areas like the Berlin Wall etc. About a 40 minute walk which I class as walking distance. There are a couple of underground metro stations about a 5 minute... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear JamesTomo, thank you for taking some time to give us a feedback on your recent stay in our hotel. We are glad to hear that you liked our rooms and location of our hotel. I will take up this incident in the internal meetings and define measures, how this can be avoided in the future. We are sorry about... More 

Taguig City, Philippines
Level Contributor
66 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 22, 2015

The Mercure Hotel Berlin Zentrum was one of the best hotels I stayed in during my 7 times to the city. After being duped with a longer trip to the city thanks to the strike, the hotel room I booked was one of the most welcoming, charming and wonderful use of space that made it seem larger than usual. The... More 

Was this review helpful? Yes 1
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear John T, thank you so much for your lovely words and your positive feedback. We are glad to hear that you prefer our hotel and that you enjoyed your stay here in Berlin. We hope you had a good journey back home and we are happy to welcoming you again. Best regards Stefanie Frehse Assistant Manager Costumer Care Mercure... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015

Really nice hotel, with the best breakfast. The rooms are fine and clean, and the staff is really helpful. This hotel has a great location close to Kadewe and kurfürstendamm. There are many good restaurants close to the hotel as well.

Was this review helpful? Yes
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Sandalen83, thank you for choosing our Mercure Hotel Berlin Zentrum for your last stay in Berlin. We are happy to hear that you enjoyed your stay and that you appreciated our services. We look forward to your next visit. Best regards Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum More 

Worthing, England
Level Contributor
229 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
3 of 5 stars Reviewed April 15, 2015

I actually booked this hotel by mistake, thinking I was selecting the Quentin Design, just down the road and I'm afraid I was mildly disappointed. Check-in was smooth, the overnight porter was nice enough although seemed a little officious rather than friendly, and I was in my room swiftly. My first impression was that it was "pokey" - only just... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear RaveDJ, thank you for your feedback after your stay in our Mercure Hotel Berlin Zentrum. We value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. You get for each device you have an extra code... More 

Hove, United Kingdom
Level Contributor
138 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed April 12, 2015 via mobile

I can't really find any fault with this immaculate little property bang in the middle of Schoenberg, equal distance between Nollendorfplatz and Wittenbergplatz Ubahn stops. The rooms are a tiny bit dated, but kept up incredibly well. The housekeeping staff deserve extra credit for the attention to detail in the cleaning and maintenance of the rooms. Housekeeping always seem to... More 

Was this review helpful? Yes
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear kansasforever, thank you very much for your great feedback - we really appreciate it! We are very glad that you enjoyed your stay in our Mercure Hotel Berlin Zentrum. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

London, United Kingdom
Level Contributor
43 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed April 7, 2015

Stayed for Easter, nice comfortable room, a little on the small size, nice to have a kettle and fridge in the room. Friendly staff and comfortable beds. I was in a double that I think would be small for two people. I generally get an apartment when I stay in Berlin, and would say that they are plentiful and represent... More 

Was this review helpful? Yes
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear mikeTheenforcer, Thank you very much taking some time to give us a feedback on your recent stay in our hotel. We value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. For your next stay you... More 

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Staying in Schoneberg

Neighborhood Profile
Schoneberg
In 1963, Schöneberg was the center of the political west, inspiring John F. Kennedy to choose this area to famously announce, "Ich bin ein Berliner." Times may have changed, but modern-day Schöneberg still pays tribute to its historical legacies. Once the richest city outside of Berlin proper, the area's affluent past is still visible in ornate housing facades dating back to the Gründerzeit of the 19th century, while residents in fur coats walking their dogs or shopping in high-end KaDeWe continue the tradition with a modern flair. Schöneberg was also once the center of the decadent and burlesque nightlife of the 1920s. It was here that Marlene Dietrich partied with Christopher Isherwood and the first gay bar in Germany was founded. Today, the gay community still revolves around Nollendorfplatz. The overground Ubahn station is even illuminated in rainbow colors, paying tribute to Schöneberg's progressive past.
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