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Mercure Hotel Berlin Zentrum

#193 of 668 Hotels in Berlin
GreenLeadersSilver level
Hotel website
Fuggerstr. 8, 10777 Berlin, Germany (Formerly Hotel Castor)
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1 room 1 guest
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364 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Hotel is located in Berlin's gay area. Cleanliness needs improvement, in particular the bathroom which has been reported and agreed on by the "Hausdame". While the location of the hotel is fair, the breakfast has been a mayor catastrophy as the hotel has been running out of any kind of bread or backed rolls. So no breakfast at all for... More 

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Bangkok
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I'm a platinum member of le club Accor. We have been told by the check in that we got an room upgrade. Once we got into the room we realized that we didn't get it. Breakfast is standard and simple except the fruit salad was not tasteful and looks like it has been served already for many days. The room... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
Amsterdam, The Netherlands
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Recently i have been visiting Mercure hotels a bit more often. It might be their reasonable location or not too high prices. For a short visit to Berlin i booked this 3 star Mercure in the gay area of the city. Berlin is quite big but while this hotel is not situated at a Potsdamer Platz there is no problem... More 

Was this review helpful? Yes 1
PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Mercure Guest Thank you for your open and honest review of your stay at Mercure Hotel Berlin Zentrum. We would have liked to put another pillow in your room. We have a wide choice of pillows in the hotel, because the tastes are different. Please ask during your next stay at the front desk. We are looking forward to... More 

London, United Kingdom
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 28, 2015

My boyfriend and I stayed here last week as part of a summer city break. We stayed here because on a map it looked not too far from the tourist centre and was half the price of stuff closer in but the truth is it's about a 45 minute walk (and we're quick walkers) to potzdam platz or Brandenburg gate.... More 

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PiaEngland, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear guest thank you very much for your rating. Our Hotel is located in the City West. It is a 5 min walk from KuDamm and KaDeWe and all public transportation. All other sights east and west are reachable within a few minutes by underground or bus. Berlin has got a very well structured subway system. We are looking forward... More 

Gothenburg, Sweden
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 8, 2015

Nice breakfast with fresh food every day including weekend. Clean room but we did not get a refill of complimentary water, tea and coffee every day. Hotel close to Underground station Wittenbergplatz and KaDeWe shopping

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear ThomasM_Sweden, we would like to thank you for your review and for your time that you have taken to record your impressions about our hotel. We are happy to hear that you enjoyed your stay and that you appreciated our services. We look forward to your next visit. Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum More 

Wigan, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 5, 2015

I have stayed at this hotel several, ideally located for the gay bars etc, but in walking distance of the shops, the hotel is in a quiet area area despite walking distance of the nightlife the staff are friendly rooms are a ok size very clean, breakfast is good, would stay again

Was this review helpful? Yes 1
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear davidcalderbank, thank you very much for your time and for your positive feedback. We love it! :) We are very glad that you enjoyed your stay here. See you next time, Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum More 

Croydon, United Kingdom
Level Contributor
200 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed June 29, 2015

Not the first time this has happened at this hotel. As we had a privilege room we agreed a late checkout with reception they day before we were due to leave. The following morning, during the morning housekeeping knocked on the day. Later, at twelve o'clock she knocked again and asked what time we were checking out and was surprised... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Travel_Duck_UK, Thank you very much taking some time to give us a feedback on your recent stay in our hotel. We are sorry for the unclear service. We will take up this incident in the internal meetings again and define measures, how this can be avoided in the future. We hope to regain your trust in one of your... More 

Liverpool, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 29, 2015

The hotel is in a great location for gay people if they are interested in the gay scene. Also, the hotel is in walking distance of Potsdamerplatz and the sight seeing areas like the Berlin Wall etc. About a 40 minute walk which I class as walking distance. There are a couple of underground metro stations about a 5 minute... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear JamesTomo, thank you for taking some time to give us a feedback on your recent stay in our hotel. We are glad to hear that you liked our rooms and location of our hotel. I will take up this incident in the internal meetings and define measures, how this can be avoided in the future. We are sorry about... More 

Taguig City, Philippines
Level Contributor
77 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 22, 2015

The Mercure Hotel Berlin Zentrum was one of the best hotels I stayed in during my 7 times to the city. After being duped with a longer trip to the city thanks to the strike, the hotel room I booked was one of the most welcoming, charming and wonderful use of space that made it seem larger than usual. The... More 

Was this review helpful? Yes 1
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear John T, thank you so much for your lovely words and your positive feedback. We are glad to hear that you prefer our hotel and that you enjoyed your stay here in Berlin. We hope you had a good journey back home and we are happy to welcoming you again. Best regards Stefanie Frehse Assistant Manager Costumer Care Mercure... More 

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Staying in Schoneberg

Neighborhood Profile
Schoneberg
In 1963, Schöneberg was the center of the political west, inspiring John F. Kennedy to choose this area to famously announce, "Ich bin ein Berliner." Times may have changed, but modern-day Schöneberg still pays tribute to its historical legacies. Once the richest city outside of Berlin proper, the area's affluent past is still visible in ornate housing facades dating back to the Gründerzeit of the 19th century, while residents in fur coats walking their dogs or shopping in high-end KaDeWe continue the tradition with a modern flair. Schöneberg was also once the center of the decadent and burlesque nightlife of the 1920s. It was here that Marlene Dietrich partied with Christopher Isherwood and the first gay bar in Germany was founded. Today, the gay community still revolves around Nollendorfplatz. The overground Ubahn station is even illuminated in rainbow colors, paying tribute to Schöneberg's progressive past.
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