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Mercure Hotel Berlin Zentrum

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Fuggerstr. 8, 10777 Berlin, Germany (Formerly Hotel Castor)
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Mercure Hotel Berlin Zentrum
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Mercure Hotel Berlin Zentrum
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326 reviews from our community

Traveler rating
    79
    169
    61
    12
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Worthing, England
Top Contributor
183 reviews 183 reviews
50 hotel reviews
160 helpful votes 160 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I actually booked this hotel by mistake, thinking I was selecting the Quentin Design, just down the road and I'm afraid I was mildly disappointed. Check-in was smooth, the overnight porter was nice enough although seemed a little officious rather than friendly, and I was in my room swiftly. My first impression was that it was "pokey" - only just... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear RaveDJ, thank you for your feedback after your stay in our Mercure Hotel Berlin Zentrum. We value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. You get for each device you have an extra code... More 

Hove, United Kingdom
Top Contributor
138 reviews 138 reviews
87 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I can't really find any fault with this immaculate little property bang in the middle of Schoenberg, equal distance between Nollendorfplatz and Wittenbergplatz Ubahn stops. The rooms are a tiny bit dated, but kept up incredibly well. The housekeeping staff deserve extra credit for the attention to detail in the cleaning and maintenance of the rooms. Housekeeping always seem to... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear kansasforever, thank you very much for your great feedback - we really appreciate it! We are very glad that you enjoyed your stay in our Mercure Hotel Berlin Zentrum. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

London, United Kingdom
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed for Easter, nice comfortable room, a little on the small size, nice to have a kettle and fridge in the room. Friendly staff and comfortable beds. I was in a double that I think would be small for two people. I generally get an apartment when I stay in Berlin, and would say that they are plentiful and represent... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear mikeTheenforcer, Thank you very much taking some time to give us a feedback on your recent stay in our hotel. We value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. For your next stay you... More 

Bristol, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 28, 2015

This hotel is easy to find, in a quiet area, well placed for shopping, the u-bahn is a 2 minute walk away. The lobby is small, and was crowded at check out, but the staff are friendly, helpful, and were fabulous when we arrived early to store our bags, and were checked in right away. Our party had 2 rooms-... More 

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StefanieFre, Assistant Manager Customer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Samantha, thank you so much for your feedback on your recent stay at our property. We value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you had a pleasant trip home and will... More 

Liverpool, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 4, 2015

Good location between two underground stations, easy to get to from Airport and easy to find from station. We had a premium room, was nice on fifth floor, very little noise and comfy bed. Wi-Fi was a good point, only drawback the coffee was not the nicest and only ever received two bags for coffee machine.

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Mark M., thank you very much for your nice comment - we really appreciate it! We are happy to hear you feel comfortable at our hotel and hopefully we may welcome you again soon! Thanks & best regards, Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum More 

Senior Contributor
22 reviews 22 reviews
5 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed March 2, 2015

Booked 3 rooms here for a weekend stay in Berlin The rooms were ready for us on arrival, even though we arrived early. The staff at reception, both daytime and late night could not have been nicer, The rooms were spacious and very clean, with possibly the most comfortable beds i have slept in for years If (as i did... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Dtdb, thank you very much for your time and for your great feedback. We are very glad that you enjoyed your stay in our Mercure Hotel Berlin Zentrum. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Belper, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 22, 2015

We really liked this hotel. It was a great base as it was really easy (and cheap!) to get around Berlin, with the hotel being situated between two underground stops which go direct to Potsdamer Platz, making the main attractions within easy reach. You can also get to and from the airport for €3,30 each way via Berlin zoo (only... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear danmalloy1986, it is pleasure for us to read your feedback. Thank you! We are very glad that you enjoyed your stay in our hotel. Our job is more than just a job, it´s a hobby for us. I will share your comments with our team. :) We are looking forward to your next stay here. Kind regards. Stefanie Frehse... More 

york
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 21, 2015

This is a really good find, in the Fuggerstrasse district and only 5 minutes from two central u-bahns. The staff are polite and welcoming and we had been upgraded to a room on the top floor. Rooms are decorated in contemporary style, beds very comfortable and the walk in shower is excellent. Loved the funky little circular window in our... More 

Was this review helpful? Yes 1
StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear mummyofboys, thank you for choosing our Mercure Hotel Berlin Zentrum for your last stay in Berlin. We are happy to hear that you enjoyed your stay and that you appreciated our services. We look forward to your next visit. Best regards. Stefanie Frehse Assistant Manager Costumer Care Mercure Hotel Berlin Zentrum More 

Silesia Province, Poland
Contributor
20 reviews 20 reviews
7 hotel reviews
3 of 5 stars Reviewed February 13, 2015

The room was not ready when we arrived (half an hour of delay), there is no air conditioning and it was awfully hot, the water was rather brownish, the breakfast was really poor as for a three star hotel and they started to take it away half an hour before the end. Otherwise well-located, close to 4 U-Bahn lines, several... More 

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StefanieFre, Assistant Manager Costumer Care at Mercure Hotel Berlin Zentrum, responded to this review

Dear Jacek M, We want to thank you for your detailed feedback and for your time you invested for your description. We value your comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are sorry for the... More 

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Staying in Schoneberg

Neighborhood Profile
Schoneberg
In 1963, Schöneberg was the center of the political west, inspiring John F. Kennedy to choose this area to famously announce, "Ich bin ein Berliner." Times may have changed, but modern-day Schöneberg still pays tribute to its historical legacies. Once the richest city outside of Berlin proper, the area's affluent past is still visible in ornate housing facades dating back to the Gründerzeit of the 19th century, while residents in fur coats walking their dogs or shopping in high-end KaDeWe continue the tradition with a modern flair. Schöneberg was also once the center of the decadent and burlesque nightlife of the 1920s. It was here that Marlene Dietrich partied with Christopher Isherwood and the first gay bar in Germany was founded. Today, the gay community still revolves around Nollendorfplatz. The overground Ubahn station is even illuminated in rainbow colors, paying tribute to Schöneberg's progressive past.
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