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Mercure Airport Hotel Berlin Tegel

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Kurt Schumacher Damm 202, 13405 Berlin, Germany (Formerly Novotel)
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Mercure Airport Hotel Berlin Tegel
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725 Reviews from our TripAdvisor Community

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England
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Spent one night here on a business trip, the room was good enough, clean and tidy. The hotel runs a free shuttle bus service on request. The restaurant food was good and the bar area was comfortable. I would stay again and recommend.

Helpful?
Thank ros28
Keller, Texas
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

If you need a place to stay overnight because of a connection this is as good as any. There were some strange things that spoiled the stay for me personally: 1. People check in and out all night and even though I was at the end of a hallway I was still disturbed. 2. The gym opens at 7 which... More 

Helpful?
Thank Michbean
Ulrike K, Manager at Mercure Airport Hotel Berlin Tegel, responded to this review

Dear Michbean, thank you for taking the time to tell us about your experience at the Mercure Airport Hotel Berlin Tegel. We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback as well as critical and objective feedback. We will definitely think about the idea of extending the gym hours. At Mercure,... More 

Poznan, Poland
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The hotel standard is realy two star hotel, no minibar or fridge, even water was extra paid 3,5 eur, na cattle or coffe machine, very used ferniture, expenisive parking One advantige is free shuttle to and from airport what is working very fine.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Michal G
Ulrike K, Manager at Mercure Airport Hotel Berlin Tegel, responded to this review

Dear Michael G, thank you for taking the time to tell us about your experience at the Mercure Airport Hotel Berlin Tegel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Ulaanbaatar, Mongolia
Level Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was very convenient, 2 minutes from he airport, had a shuttle bus, and very friendly staff. We thought that the breakfast at 20 Euros was pricey. If you are in transit it is ideal. It was reasonably priced as well.

Helpful?
Thank Trevor S
Ulrike K, Manager at Mercure Airport Hotel Berlin Tegel, responded to this review

Dear Trevor S, we very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Moncton, Canada
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 23, 2015

It was good and clean hotel, we had a room with a double or queen sized bed and 2 single beds wich was perfect for us. since we were 3 guys from a school trip from canada. I just wasnt very comfortable with the hotel since I wasnt in my country anymore, but it wasnt that bad at all. they... More 

Helpful?
Thank MrRevue72
Ulrike K, Manager at Mercure Airport Hotel Berlin Tegel, responded to this review

Dear MrRevue72 We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Cardiff, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed December 15, 2015

I stayed here as part of a business trip for one night. The hotel is reasonably priced and comfortable. I wanted some food for room service and unfortunately there was a very limited menu of around 4 items, only one of which I liked. The breakfast was however good with a reasonable choice. For the budget this hotel is good,... More 

Helpful?
Thank andrew_catchpole
Ulrike K, Manager at Mercure Airport Hotel Berlin Tegel, responded to this review

Dear andrew_catchpole, we very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Union, New Jersey
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed December 14, 2015

Upon arrival I was informed I would not have a room until 4 pm. BUT for an extra 30 Euro they could get me a room quicker. WHAT IS THAT?! Cancelled immediately and returned to the airport to find a more accommodating hotel. Would NEVER recommend this very poor service hotel to anyone.

Helpful?
Thank jthodge
Ulrike K, Manager at Mercure Airport Hotel Berlin Tegel, responded to this review

Dear JTHODGE, Thank you for taking the time to tell us about your experience at the Mercure Airport Hotel Berlin Tegel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our rooms are available from 15:00h, what was offered to you was an upgrade to a higher category, that was... More 

Cincinnati, Ohio
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 11, 2015 via mobile

It is certainly convenient...shuttle is easy and quick...bar restaurant surprisingly good...staff ok but hotel rooms were average at best...did not have the basic structure you would expect. Room was disappointing It was quiet. Finding the shuttle bus from the airport requires going to the upper level when you leave baggage claim

Helpful?
Thank Bob K
Ulrike K, Manager at Mercure Airport Hotel Berlin Tegel, responded to this review

Dear Bob K, we very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. It is always a pleasure to receive constructive feedback. I am sure that this feedback will serve as an encouragement to all of usto continuously improve the quality of our services. Thank you again for sharing your experience, and we hope... More 

Midwest
Level Contributor
97 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed December 10, 2015

The hotel lobby and restaurant area present a very nice image. Unfortunately I found the rooms not as nice. They are functional but not very attractive. The worst part is the hallway getting from your elevator to the room. The are depressing and you feel like you are in a very rundown facility. This hotel really should spend some money... More 

Helpful?
Thank bjandljtravels
Ulrike K, Manager at Mercure Airport Hotel Berlin Tegel, responded to this review

Dear bjandljtravels, We very much appreciate your comments regarding your stay at the Mercure Airport Hotel Berlin Tegel. Unfortunately the experience did not meet all of your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing... More 

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