Lovely hotel with wonderful staff, wish I could take the bathroom home with me.

Lovely hotel with wonderful staff, wish I could take the bathroom home with me.
We stayed at this hotel for 3 nights and our experience was good. Check in was very quick and efficient but the staff could have been more helpful. For example, we were not told by staff that you needed to use the room card in the elevator in order to go to your floor. It would have added to the...
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Dear guests,
Greetings to London! Thank you very much for well rating and recommending our hotel. With pleasure we will take your comments into consideration to improve our quality of service and guest relation.
It would be great if once you will book our hotel again in order to assess our development.
Your team of H2 Hotel Berlin Alexanderplatz
Kessrin...
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We spent four nights in this hotel and were most impressed by the standard of accommodation and service for the very reasonable price. We booked through the hotel website and took one of their offers which included the substantial buffet breakfast.
The location is fantastic. It is on Karl Liebknecht Strasse, just around the corner from Alexanderplatz. We caught the...
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Dear guests,
Thank you very much for your excellent rating. Especially our front desk staffs are very happy with the words of appreciation. We are delighted that you have felt so comfortable with us and hope to see you soon again.
Your team of H2 Hotel Berlin Alexanderplatz
Kessrin Heusel – Online Reputation Manager
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We just spent 5 days at this hotel. It was very good. The breakfast was excellent, the staff very nice and helpful. Rooms are small but adequate. Very clean. There is no in-room safe which we thought is necessary and also no toiletries (tissues, shower cap, body lotion, etc). The hotel is well situated and near all public transport. I...
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Dear guests,
Greetings to Israel! We are very thankful to hear from you that you have enjoyed your stay at our hotel. Thank you also for emphasizing the exceptional cleanliness of the hotel and guestrooms and the very nice and helpful service of our employees. To deposit any valuables we offer a hotel safe at the reception desk. Special toiletries...
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The in-room internet barely worked. There was no proper desk to work at. On my second morning, the hot water was out in the entire hotel because of a pipe burst, and I was forced to cancel meetings which had taken weeks to arrange. The hotel offered a 30 euro discount, but I negotiated 70 euros back in cash and...
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Dear guest,
For describing your experiences at our hotel we would like to thank you. At the same time we would like to apologize again for any inconveniences. The pipe burst happens in the surrounding of the hotel so that the repair works could not be influenced by the hotel staff. The in-room internet connection was checked and is working...
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Great Hotel, great location, exceptionally clean, very helpful staff. The only downside to this hotel is it seems its the one schools and colleges book for their trips and it was full to brimming with students. This made breakfast a very busy affair with a rush to get a seat. I would recommend this hotel but perhaps out of school...
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Dear guests,
Great thanks for your honor.
Due to functionality and comfort of our hotel facilities as well as a clear and consistent pricing structure we have very different guests of all ages and we are proud that we are able to meet their different expectations. It is our pleasure that you were impressed by our hotel, too, and we...
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My room was nicer than expected but mostly important the service is great. The room bathroom is very big (compared to the room size) and there is an exceptional shower. I finally got the place to display all my things in the bathroom since there is a lot of place near the sink. There is free WIFI connection working properly...
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Dear guest,
We are delighted about your marvellous review, especially your compliments about the service performance. Thank you very much for recommending our hotel and for staying with us again in the future.
Your team of H2 Hotel Berlin Alexanderplatz
Kessrin Heusel – Online Reputation Manager
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I have stayed here only 1 night but it was amazing experience.The hotel is new, opened 1 year ago, everything is new, modern and clean. The concept is simple but kept in each small detail. The room was not big but as we spent there only 1 night it was not a problem. I liked the bathroom with heated floor...
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Dear guests,
Thank you very much for the great compliments and for your time to publish your review.
It is our pleasure that you loved this place and we hope you will come back again.
Your team of the H2 Hotel Berlin Alexanderplatz
Kessrin Heusel – Online Reputation Manager
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Good choice for shopping, clubbing, food & restaurants. Very well kept, friendly staff, clean rooms, quiet, central location. Very busy during peak breakfast hours.
Dear guests,
Thank you very much for rating as well as complimenting our location. It is our pleasure that you felt well at our hotel and we look forward to welcome you again.
Your team of H2 Hotel Berlin Alexanderplatz
Kessrin Heusel – Online Reputation Manager
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Stayed a total of 6 nights during my business trip.
Good location, 5 mins walk to Alexanderplatz Station with Berliner Fernsehturm and Galeria Kaufhof nearby; and 10-15mins walk to Museum Island.
Very basic room amenities, shampoo and body wash.
Problems. Intermittent hot and cold water from shower. There is no consistent flow of warm water. It's a mixture of cold,...
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Dear guest,
We are thankful for your review and for your indications of what we have to improve. To comply with the expectations of our guests is very important for us. We look forward to welcome you again so that you could rate us again in comparison.
Greetings from the team of H2 Hotel Berlin Alexanderplatz
Kessrin Heusel – Online...
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