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Hotel class 5.0 of 5
Friedrichstrasse 158 - 164, 10117 Berlin, Germany
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Reviews you can trust

90% Recommend
4.5 of 5 stars 274 reviews
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By trip type
All (274)
[ Date ] [ Rating ]
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5 of 5 stars
pontyUsa   3 contributions
USA
Nov 6, 2009 | Trip type: Business New

What a fabulous hotel! Finally someone who knows what they're doing! got an upgrade to a garden view, nice and quiet. Beautiful new hotel, great spa, all top notch and excellent service, a truly deserved 5 star hotel. The concierge lacks a little about where to eat, but at least they are nice. Great stay overall. Oh and they have... more

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5 of 5 stars
nyctamara   1 contribution
New York, NY
Oct 31, 2009 | Trip type: Family

good value, great location, expensive breakfast,the coinceriege was so wonderful he spent so much time with us getting what we wanted the toiletries where first class and very plentiful, the beds were great the the duvet where fluffy and warm. i would reccomend this hotel to the most discerning traveler more

Management response from
WestinBerlin, Executive Office

Thank you so much for your warm words and recommendation. We certainly passed your kind evaluation to the concierge! We hope to welcome you again in the not too distant future!

Great Hotel
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5 of 5 stars
travelingcats14   6 contributions
travelingcats14
Oct 17, 2009 | Trip type: Couples

We stayed for two nights in mid September. The rooms were exceptionally clean and the bathrooms were outstanding. We had a room facing the garden which had french doors that opened out to a large and very pretty courtyard. I would choose to face the garden again as the view was lovely and their was little noise. The front desk... more

Management response from
WestinBerlin, Executive Office

We thank you for your comments and recommendations and are pleased that you enjoy your stay: Sorry for inconveniences conering breakfast, comment was evaluated. And: Welcome back soon! Warm regards

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5 of 5 stars
k9dt   1 contribution
Downers Grove, IL
Oct 8, 2009 | Trip type: Couples

Hotel is well located in the center of Berlin, near many fine resturants and sights. S-Sahn and U-Bahn, (surface and subway), transportation easy to acccess and use. A great breakfast spread. Not however, the property does not have a small shop with personal ammeties. Room service was very fast with and helpful friendly staff. We had an especially wonderful experience... more

Management response from
WestinBerlin, Executive Office

It is great to learn that you enjoyed your stay and your kind comments were passed to the staff. We hope you will visit your grandaugther and our hotel again very soon. Be welcome!

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3 of 5 stars
FraKent   1 contribution
Kent
Oct 6, 2009 | Trip type: Couples

The position is geat, the reception staff are great, the room is great. Poor Cleaning On arrival I went to have a shower I noticed a black mark on the edge of the bath ,when it got wet it started to run, it was blood my husband had to get wads of tisue and clean it off. We stayed in... more

Management response from
WestinBerlin, Executive Office

Dear Sir, We thank you very much for your comment. We would have been pleased you would have inform us already during your stay for being able to react immediately. However, we of course appreciate your comments as it will contribute to our ongoing efforts to monitor our service standards. We will evaluate your issues with the concerning departments and...

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3 of 5 stars
Davies72   15 contributions
Australia
Oct 4, 2009 | Trip type: Family

This hotel is in a great position but isn't a 5 star hotel. The bathrooms are tiny, so much so that you couldn't reuse the towels even if you wanted to because the only towel rail was in the shower, so if you hung them back up they didn't dry! I know that European hotel bathrooms can be small but... more

Management response from
WestinBerlin, Executive Office

We do really regret your bad impressions, escpially as the hotel was renovated 2 years ago. But of course it could be that rooms are smaller than in other hotels. Of course we also have larger rooms in higher categories and would be please to show you on a next occasion if you are interested in. Normally our conierge is...

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4 of 5 stars
synaptoneurosome   4 contributions
leipzig
Sep 23, 2009 | Trip type: Couples

The Westin Grand in Berlin is a nice hotel that could be anywhere in the world. Nothing offensive, but nothing particularly charming or unique about it either (except, perhaps, for the endlessly long corridors). Their spa services seem ridiculously overpriced, which was a bit off putting for those of us in town for the Berlin marathon. Also, the fact that... more

Management response from
WestinBerlin, Executive Office

We were very disappointed to learn that we are a hotel like any other in your opinion. Indeed there are long corrdidors due to the architecture and they may be not very comfortable. But we can notice that you prefer a room close to the elevator, please let us know. Thank you for letting the user know your thoughts and...

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3 of 5 stars
Keepongoing   27 contributions
Toronto
Sep 21, 2009 | Trip type: Couples

While the location of this hotel is superb and the public areas very luxurious, the upgraded room was a disappointment. The Queen bed turned out to be two singles pushed together and the mattresses were so bad that we asked for boards to be placed under them. We were assured these were the Westin heavenly beds!! When my husband questioned... more

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5 of 5 stars
Outinthemiddaysun   55 contributions
UK
Sep 20, 2009 | Trip type: Business, Solo travel

An excellent hotel in the heart of Berlin, conveniently situated close to the Brandenburg gate and the Reichstag. Good first impressions, with smiling doormen ready to help with luggage, or call cabs for you. Check-in was fast and smooth. Plenty of lifts to choose from, large enough for luggage. Rooms are arranged around a circular landing, with a glass dome... more

Management response from
WestinBerlin, Executive Office

We are happy to see that you felt well here! This is how you should feel! Thank you for sharing your impressions to us and other users!

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5 of 5 stars
NebraskaRocky   1 contribution
nebraska
Sep 18, 2009 | Trip type: Couples

We recently stayed 3 nights at this hotel. Everything that woulod be expected from a great hotel was provided. The breakfast buffet was excellent. Service was impeccable and the staff was always friendly. Great place to stay. more

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The Westin Grand Also Known As

  • Westin Hotel Berlin
  • Westin Berlin
  • Berlin Westin
Address: Friedrichstrasse 158 - 164, 10117 Berlin, Germany