I booked long in advance by Expedia, December 17, for today April 27 Arrived at 18:00 and noticed discussion at the reception with some phone calls. After a while they tell us that our rooms are not available! I start protesting saying that the reservation was guaranteed by my credit card as usual for Expedia. Their excuse is that Expedia... More

I am a mother, travelling with my young son. We did not stay at this hotel. This was my mistake, as I had booked the wrong date, but on arrival at 23.15, after a long day's travel, we could not have had a less sympathetic reception. The staff were unhelpful and rude. The receptionist told me with apparent relish that... More

My husband and seven month old baby stayed at this hotel while my husband was on business recently. We had a superior room, which was very nice and clean. Bonus was it has a small sofa and two small arm chairs for relaxing in. Breakfast was included in our room rate. Breakfast was a very good selection and they changed... More

This hotel is generally fine and cheap, but noise travels a lot between rooms. Any noise in adjacent rooms or rooms above your own seems to travel very easily. This made it incredibly difficult to sleep, as many rooms around me seemed to have a lot of young people staying in them and partying. Even without a party happening next... More

My room in this Winters Hotel was spacious, clean, quiet and comfortable and furnished extremely sensibly. There was a sofa and chair to relax in, a kettle, a fridge, a safe, free Wifi (via cable), a very comfortable bed and a bath (with shower). Breakfast was good, with plenty of fresh and cooked dishes on offer. There is no restaurant... More

I used to work in Hotel industry for 20 years and never seen travellin a reception staff so terrible. Asked for a manicure and the best answer was " Please go on the street and look for it, I am sure you will find it somewhere" asked for a nice restaurant with music and they sent me in an area... More

We stayed in the hotel for 2 nights and ended up with a good impression of it. The location is very central and all sight-seeing sites are a walking distance away. It's easy to get to the hotel from the airport by train (if you don't mind walking through the contraction site in the middle of the city). Rooms are... More

Rooms were very clean but quite basic, wifi was very poor even in reception, location however was excellent for most main attractions.fine for a weekend if you are not bothered about free wifi , supermarket around the corner open till midnight except Sundays. U Bahn station nearby

A very good hotel located in the heart of Berlin. We visited Berlin for 4 nights in December 2012, with the main aim to enjoy the German Christmas and especially the Christmas Markets. Gendarmenmarkt is a very nice area with Christmas market open till 10pm and with center of attractions easily reachable. The hotel in itself is very nice, with... More