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Axel Hotel Berlin

4.0 of 5 Lietzenburger Str 13-15, 10789 Berlin, Germany
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Axel Hotel Berlin
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Axel Hotel Berlin
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1,021 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rio de Janeiro, RJ
Top Contributor
94 reviews 94 reviews
38 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed yesterday NEW

This property belongs to Axel Hotels chain and they are very nice hotels. Stayed in Barcelona and Buenos Aires, all great hotels. Service at this time in Berlin was great, people are very friendly and great welcoming with nice free upgrade. My room was Buenos Aires Suite JR, amazing view, nice king bed and big jacuzzi. The SPA is nice... More

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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

Everything was quite good i just felt like in mainstream hotels they would try harder for customer service but it was my first time in berlin and in germany; another complaint is that the (outside) jacuzzi was tepid and not hot. On the other hand, the rooms are pretty good, and very modern, the indoor burger restaurant is decent. We... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Juan Carlos Utrilla General Manager Axel Hotel Berlín More

Telford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose Axel due to comments on here and location. First of all let me say there was nothing particularly wrong and it does what it says on the 'tin' as they say. My comments are a personal view and you may agree with them or not. 1. No tea & coffee facilities. For a 4 star and superior room... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Customer, First, I would like to thank you for your opinion. I would also like to apologize if your room was not to your expectations, but we make our reception staff at your disposal for any problems during your stay 24 hours, they will be happy to find a solution to any problem and make your experience exactly as... More

London
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Be warned, if using the internet is an important part of your stay in Berlin for streaming music, movies, accessing dating sites etc, then the Broadband at the Axel is dreadful Much of the time it was unusable as it kept stalling On my second complaint I was offered a free upgrade to premium broadband which was even slower. One... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

London
Contributor
17 reviews 17 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice hotel in a good location for Central Berlin. For example, you can, if you are not lazy, walk to the Reichstag, Brandenburg Gate, Checkpoint Charlie etc. The staff are a little reserved, or maybe indifferent , to customers at times. (This is a common report from other reviews so clearly they do not take it on... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Customer, We have taken note of your comments and hope to remedy soon in order to improve our quality and service. We really appreciate your time to give your opinion. We look forward to Axel Hotel Berlin or another of our Axel Hotels. best regards, Juan Carlos Utrilla managing Director Axel Hotel Berlin More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for 5 nights midsept! Room 301 junior suite rocked ! Stephan and other front desk staff were charming and efficient.. A beautiful welcome to berlin for us! We had a meal at hamburger Mary's .. Delice! Rooftop sunsets after our days touring beautiful exciting Berlin! We loved staying at the Axel Berlin... We were treated so well and... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Customer, Thank you very much for your wonderful review. We are delighted for your excellent comments about our Hotel. Axel Hotel Berlín is synonymous of quality and this is what we want to offer to all our guests. What really matters to us is that our customers have a pleasant stay in our hotel and feel at home, because,... More

Santa Fe, NM
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel has a chic trendy vibe and will be most appealing to those seeking the same. It was not as posh as the Axel Barcelona so was a bit surprised. But the price was more affordable so I would say it was an even trade. Great location, close to most anything a tourist desires. The staff was accommodating and... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Guest, We appreciate your feedback and your time in giving us the opportunity to improve our services. We greatly appreciate the confidence you have placed in us as your landmark hotel in Berlín. We hope you visit us again soon. Yours sincerely, Juan Carlos Utrilla General Manager Axel Hotel Berlín More

San Francisco, California
Top Contributor
66 reviews 66 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My review is tainted because the rates were jacked up because of the Berlin marathon. At their normal rate of 115 Euros per night, the hotel would be adequate. But not for the 274 & 240 per night that I was charged, it was a rip off. The rooms are small, they don't even have a closet. You get 2... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Guest, We appreciate your opinion and your time to give us the opportunity to improve our services. We greatly appreciate the trust you have placed in us and we kindly invite you to check our website for the best prices and offers for your next visit to Berlín. I would also like to apologize if our decor was not... More

Vail, Colorado
Top Contributor
55 reviews 55 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed September 17, 2014

Many have complained about the useless air-conditioning and Wi-Fi. Much worse however is the housekeeping. Upon arrival, my room stank of almost unbearable of smoke. I told reception and was told that there are no alternative rooms. I should open the window. Unfortunately, it was a street side room. Why did not housekeeping do that and apply room freshener before... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Customer, Thank you for your feedback, we are sorry that your experience was not satisfactory. On behalf of the entire team, I apologies if the cleaning was not completely to your liking, We are taking action to avoid something like that happening again, thank you very much again for your help to improve even more. Again sorry for what... More

Lyndhurst, New Jersey
Top Contributor
97 reviews 97 reviews
10 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed September 15, 2014

We really liked the location of this hotel - it's in the gay neighborhood near the Wittenbergplatz U-bahn station, the KaDeWe shopping center, and several good restaurants. There's a great bakery nearby for coffee and pastries if you want a change from the breakfast at the restaurant in the hotel which also has a wonderful breakfast buffet though would be... More

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AxelhotelBerlin, Manager at Axel Hotel Berlin, responded to this review

Dear Guest, We greatly appreciate the magnificent reviews and the confidence you have placed in us. We always try to offer the best service and quality to our guests and we are delighted that you value our efforts; please we invite you to repeat with us and be part of Axel hotels. Kind Regards, Juan Carlos Utrilla General Manager Axel... More

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Additional Information about Axel Hotel Berlin

Address: Lietzenburger Str 13-15, 10789 Berlin, Germany
Location: Germany > Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Axel Hotel Berlin 4*
Number of rooms: 85
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