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The Charles Hotel

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Sophienstrasse 28, 80333 Munich, Bavaria, Germany
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The Charles Hotel
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827 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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Dubai, United Arab Emirates
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great hotel. The location is opposite a nice beer garden and only a 10-15 minute stroll into the older part of Munich. Easy to access the art galleries from this hotel. Close to the train station. Really clean and spacious rooms. Excellent house-keeping. Slow service in the restaurant - food came out very late and not at the same time.

Was this review helpful? Yes
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The Charles Hotel was facing a lovely park. We could walk to the main square in Munich in 10 minutes. They offered a great morning buffet. The outside eating area was shady and quiet. Our room was modern and large. The hotel staff were very helpful. Dinner at the hotel did not disappoint. Would happily visit the Charles when returning... More 

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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is my second time in the Charles hotel , and another fabulous experience . The concierge truly royal in their act and knowledge as well as their help . The service in the lobby better by far than the last time . I can't explain the rooms what a bright and nice . Only a small suggestion they can... More 

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Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review

Dear Thaniali we would like to thank you for your warm words and your feedback on tripadvisor.com. It was a great pleasure to have you as our guest for the second time already and your feedback is very important for us to improve our services and standards continously. Therefore, it is great to see that you had a wonderful moments... More 

Paris, France
4 of 5 stars Reviewed 1 week ago NEW

great service and hotel, impeccable rooms, i was even upgraded to a superior room without anything, i will be back for sure ! i have had a really great experience overall, and would certainly recommend this hotel to friends and family

Review collected in partnership with this hotel

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Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review

Dear ricou074321 thank you very much for your feedback on tripadvisor.com, it was a great pleasure to welcome you to our hotel. It is great to see that you spent some memorable moments with us and you enjoyed the little upgrade we gave you. Additionally, we would like to thank you for your recommendation to friends and family and we... More 

Hong Kong, China
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel extensively for both work and pleasure and the Charles Hotel is the best I have stayed at......and I mean Globally. The staff are attentive, remember you from one trip to the next, the rooms are very comfortable and extremely quiet, and they have the BEST breakfast buffet ever (available until 2 pm on the weekend). The concierges are... More 

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Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review

Dear Wargona it was a great pleasure to have you as our guest and we would like to thank you for your feedback on tripadvisor.com. Your feedback makes us proud and of course we forwarded it to the entire team immediately, which was much appreciated. It is great to see that you called us the best hotel you've ever stayed... More 

Saratoga, California
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is Walking distance from shopping and major attractions. The staff is attentive and helpful. We had a charming room with a view of the city skyline. I had a problem with the mattress. I discovered as I went to bed the first night that the mattress basically collapsed under me ( I am 110ibs, not heavy), I called... More 

Was this review helpful? Yes 1
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review

Dear JoanJH thank you very much for your feedback on tripadvisor.com and the time you took to share your impressions with other travellers. Please be sure that the inconveniences you had are absolutely unacceptable and we already had a meeting with our Department Heads to discuss the matters you mentioned. We would appreciate if you contact us in the Executive... More 

Albuquerque, New Mexico
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Having never been to Munich we didn't know what to expect. The hotel was perfect in every way. We were on a family trip celebrating our 50th wedding anniversary We were surprised with a wonderful dinner including beautiful flowers and a personalized cake. The consignaire was able to secure same night tickets for Munich Annual outdoor concert. It was a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review

Dear nstofac it was great pleasure to have you and your family as our guest for your 50th wedding anniversary and it is wonderful to see that you enjoyed our little treat. The entire team was delighted to welcome you for this special occasion and to make your stay an unforgettable one. Dear nstofac, we hope, we may welcome you... More 

Manama, Bahrain
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 1 week ago

It was my first stay at the Charles .. And it was really a great experience .. The staff are great and the concierge were amazing .. The location is so central that it almost beats any other option .. The Italian restaurant is a good dining option too

Was this review helpful? Yes 1
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review

Dear 1KJ2013 thank you very much for your feedback on tripadvisor.com and the time you took to share your impressions with other travellers. It is great to see that we met your expectations regarding the location of the hotel and our team created some wonderful moments. We would be delighted to make your next stay even more enjoyable and hope... More 

Shanghai, China
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

It has been a while since my last stay at the Charles Hotel. I travelled from shanghai and it was a pleasant welcome to finally arrive at the hotel. The check in was fast and efficient, noticing my long journey which was a nice touch. The room was great with beautiful amenities and local touches throughout. The breakfast was fantastic,... More 

Was this review helpful? Yes 1
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review

Dear Padschi it was a great pleasure to welcome you back to The Charles Hotel and we would like to thank you for sharing your impressions with other travellers. It is great to see that we were able to meet your expectations and you found the time to visit our restaurant Davvero, with its beautiful sunny terrace, as well as... More 

London, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Junior suite in the second floor was in extremely poor condition. The walls were patched up with paint on like 200 spots and the sofa was just dirty. The room looked like it was wrecked by reckless people 10 times before my stay there, the wooden floor was full of scratches. There was a funny german TV series about... More 

Was this review helpful? Yes 1
Management2013_13, PA to the General Manager at The Charles Hotel, responded to this review

Dear Kevin M thank you very much for your feedback on tripadvisor.com and the time you took to share your impressions with other travellers. Regrettably, we had to read that we couldn't meet your expectations and we would like to apologize for the inconveniences we caused. It is absolutely unacceptable that you didn't have the feeling of a guest room... More 

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