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All 379 Munich hotels

Hotel Mercure Muenchen Altstadt

3.5 of 5 Hotel   |   Hotterstrasse 4, 80331 Munich, Bavaria, Germany
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Ranked #65 of 379 hotels in Munich
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 3 weeks ago
Onslow15 Orlando, Florida
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509 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here because of the location. Room was very clean and comfortable, but very small. Reminded me of a stateroom on a cruise ship. Had a refrigerator which was great. Each day, it was stocked with bottled water and juice for our use at no charge. Breakfast offered a large assortment of items and was presented in an attractive... More

Was this review helpful? Yes 1
Seoul, South Korea
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed January 31, 2014

Our group of 3 friends booked two rooms at this hotel. A 4th friend accidentally booked a room at a different Mercure hotel in Munich. When we tried to explain the situation to the receptionist, she was completely unhelpful. It would have taken her 3 minutes to call the other hotel and explain if they could transfer the reservation but... More

Was this review helpful? Yes 3
DirkKupfer, Manager at Hotel Mercure Muenchen Altstadt, responded to this review

Dear guest, Thank you for staying at our hotel and your review on TripAdvisor. As responsible hotel manager I am taking every case very seriously. First of all please accept my apologies that you were not happy with your check-in. And of course I reconstructed your case with our staff, our hotel system and the other Mercure Hotel. And now... More

valletta
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 22, 2014

Stayed in this hotel for just 2 nights. The hotel is just across the pedestrian shopping street. Great location. Room was a good size, very comfortable beds, Impeccably clean. Breakfast was superb with a variety of choice - can't even list all the items available for breakfast. Everything freshly prepared and nicely presented, including a wide selection of freshly cooked... More

Was this review helpful? Yes 1
DirkKupfer, Manager at Hotel Mercure Muenchen Altstadt, responded to this review

Dear guest, thank you for your amazing recommendation here on TripAdvisor. We are very happy, that you enjoyed your stay so much. Hope to welcome you again. With regards Dirk Kupfer -Assistant General Manager- HOTEL Mercure München Altstadt More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 14, 2014

Just returned from staying here for 2 nights. We chose this hotel because it was in the centre of Munich, within walking distance of 2 S Bahn stations for travel to and from the airport, Marienplatz, and the opera house the reason for our visit. The room was a good size with comfortable beds and lots of storage space. The... More

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Vadodara
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 11, 2014

Stayed for 2 nights and enjoyed the stay. It is certainly value for money. Comfortable, clean with friendly and very helpful staff. The location is just fantastic right in the heart of Marienplatz and a 5 minutes walk to the shopping area, main quare and Viktualienmarkt. I would recommend anyone to stay at this hotel

Was this review helpful? Yes 1
DirkKupfer, Manager at Hotel Mercure Muenchen Altstadt, responded to this review

Dear guest, thank you so much for your very positive feedback and your recommendation. We are very happy that you enjoyed staying with us. We are hoping to see you again. With regards Dirk Kupfer -Assistant General Manager- More

Sydney
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 9, 2014

Stayed here 3 nights early January. Great location, so close to shops, Marienplatz & trains. Easy 10 minutes walk to main train station or between 2 S bahn stops. Our room on level 6 was a good size, plenty of storage space, good size bathroom. Breakfast was excellent with a good variety of food to choose from - the orange... More

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Berlin, Germany
Top Contributor
80 reviews 80 reviews
22 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 9, 2014

I have stayed here a few times. The rooms are clean, staff is helpful and the location is great. Plenty of mass transportation in the area to get around the city. I would recommend anyone to stay at this hotel.

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
119 reviews 119 reviews
102 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed December 30, 2013

Headed to Munich for a relaxing pre-Xmas weekend, and chose this place as it is very central and close to all the sights. I travelled in from the airport using the S-Bahn, there are several stations around the hotel so very easy to get to. I'd stayed at the hotel once before during the World Cup in 2006, so finding... More

Was this review helpful? Yes 1
DirkKupfer, Manager at Hotel Mercure Muenchen Altstadt, responded to this review

Dear guest, we thank you for your review on TripAdvisor. We are very delighted that your stay has been such a positive experience and that you enjoyed the services provided by our team. And as small note: Today we speeded up our WiFi to VDSL50. Now you can surf in the internet very fast - for free. We are looking... More

Cairo, Egypt
1 review
4 of 5 stars Reviewed December 21, 2013

The overall general services rating is very Good. The best I like is the location very near to city center. The least I like is very less English TV channels. Also I would suggest to have a higher speed Wi-Fi in rooms.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
DirkKupfer, Manager at Hotel Mercure Muenchen Altstadt, responded to this review

Dear Sir, thank you so much for taking the time to post your review on TripAdvisor. We are delighted that your stay has been a positive experience and that you enjoyed the services provided by our Team. Much to our regret we noticed, that it seems that four english speaking TV channels and several other international TV channels are not... More

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Additional Information about Hotel Mercure Muenchen Altstadt

Also Known As:
Mercure Muenchen Altstadt
Mercure Hotel Munich
Address: Hotterstrasse 4, 80331 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#28 Business Hotel in Munich
#45 Family Hotel in Munich
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Mercure Muenchen Altstadt 3.5*
Official Description (provided by the hotel):
We are renovating for you! From May until June 2014 we a building a brand-new bistro restaurant, where we will serve your breakfast, homemade cakes and small local dishes from July 2014 onwards. Our old breakfast room will be replaced by five new modern double rooms which will be available from September 2014 onwards. To keep noise disturbances on a minimum level, renovation work will only take place between 10am and 6pm. ... more   less 
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