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All 380 Munich hotels

Mandarin Oriental, Munich

5.0 of 5 Hotel   |   Neuturmstrasse 1, 80331 Munich, Bavaria, Germany
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Ranked #2 of 380 Hotels in Munich
A recent review
5 of 5 stars reviewed 3 days ago
Carolyn f Johannesburg, South Africa
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514 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I recently had the pleasure of staying for a week at the Mandarin Oriental hotel in Munich. My husband was in hospital having surgery and thus my long stay. I need to put on record how incredible the staff in this hotel were. Warm and friendly and never failing to ask about my husband. No request I made was too... More

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MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Carolyn f, Many thanks for sharing your impression during your stay at Mandarin Oriental, Munich. It is a pleasure to learn that you had a comfortable stay and appreciated our service from the heart. My team and I hope that your husband is doing well after the surgery. We are looking forward to seeing you again on your next... More

Singapore
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

So apparently this is my fifth trip to the MO in Munich. I had the pleasure of inviting my mother as well. It remains one of my favourite hotels in Europe. The barman celebrates his 25th year and he is amazing. You arrive at 6am from Asia and they give you breakfast in your room. You ask the concierge for... More

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MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Green_ker, Thank you for your kind comments on the occasion of your stay at Mandarin Oriental, Munich. I am thrilled to learn how much you appreciated our services. It was a pleasure to share your praise with my team. I am confident that you will find an excuse to come back with your wife and kid. We are awaiting... More

Dubai, United Arab Emirates
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

It's feels so good to be home. Couple of months ago I've written a review about the Mandarin Munich which we call home from over 15 years. My review was negative and filled of complaints we as a family encountered in our multiple stays during this year to Munich. Thankfully that was in the past. 10 days ago we stayed... More

Was this review helpful? Yes 1
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Marwan A, I am thrilled to learn that you felt again at home away from home. I would like to thank you for your kind words. My team is delighted that you had a wonderful stay at Mandarin Oriental, Munich. It is our aim to satisfy and delight our guests and I am happy that we managed to fulfill... More

Williamsburg, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The Mandarin Oriental, Munich has to be the city’s finest luxury hotel. The first impression is its friendly and caring staff. Smiles and welcomes ease the weariness of a long transatlantic flight. Not to be overlooked is housekeeping with its lovely turn down service in an elegant room that has it all. Comfy bed and pillows with a fluffy duvet.... More

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MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear MLTravels ..., It is a pleasure to read how much you enjoyed your stay at Mandarin Oriental, Munich and appreciated our amenities and service from the heart. Thank you for sharing your impressions with TripAdvisor readers. We hope that you have a chance to travel to Munich again and are very much looking forward to your return visit. Best... More

Dubai, United Arab Emirates
1 review
4 of 5 stars Reviewed 1 week ago

I have made booking for recommended by Reservation Manager Mrs. Suki 2 signature suites ( Oriental & Corner). Mrs. Suki is very professional, helpful and initiative, who is always there to help with whatever inquiries or requirements client has ( upon availability of course). All expenses for both suites was prepaid/covered by third party credit card. Both reservations was made... More

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MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Anna B, Thank you for having taken the time to share your observations on your bookings at our hotel. I have personally investigated and discussed the case with my team. I realize that there was a big confusion and misunderstanding with the billing instructions. Unfortunately the communication which we received did not clearly indicate your billing requests. As you... More

Johannesburg
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Booked on the internet and requested a king bed.When checked in Was allocated 2 single beds. Coffee making facilities provided but only one cup in the room, called housekeeping for another and the next day they delivered after a 2nd request. Next day complained about the poor service or lack thereof and the single beds and was told solution would... More

Was this review helpful? Yes 1
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Ttaveller, Thank you for your valuable comment. I am so sorry to hear about the shortcomings you experienced on the occasion of your recent stay at our hotel. Please allow me to apologize and express my embarrassment for the substandard service levels you have received, as our goal is to provide you with an overall excellent experience throughout your... More

Atlanta, GA
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I wanted, desperately, to give the Mandarin Oriental Munich a four star rating. It deserves it, it's a lovely hotel, perfectly located. The rooms are beautiful, the bathrooms luxurious, the lobby elegant, they even provide a free stocked mini-bar, a luxury not often found at any level of hotel. It was the epitome of what we were looking for. The... More

Was this review helpful? Yes 2
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear sybarite4, Thank you for sharing your experiences on the occasion of your stay at Mandarin Oriental, Munich once again on TripAdvisor. I am pleased to hear that you like our hotel and the amenities; all the more I am disappointed that you were not satisfied with our services. Our concierge for example handled your restaurant reservations including several changes... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We were told on reserving a room it was fully handicapped. There were no bars for shower or loo wheelchair would not go into bathroom. Do not book if you are in a wheelchair even ramp to main entrance was unsatisfactory. What is wrong with the German authorities.

Was this review helpful? Yes 2
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear marsha c, Thank you for your valuable comment which has been already answered through various other channels by myself. Since our hotel is a heritage landmark building we were not required to build a fully equipped handicapped room upon the opening of the hotel in 1990. I am so sorry to learn that you experienced difficulties with Mandarin Oriental,... More

Zurich, Switzerland
Top Contributor
64 reviews 64 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 22, 2014

Very central located in a nice white old building. Lobby lounge is warm and classy and in the restaurant is served also breakfast . Better to do room service for breakfast. The rooms are simply great. Essential asian taste - big and very clean - big marble bathroom. Recommended.

Was this review helpful? Yes
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear ClaudioLa ..., We are very happy that you enjoyed your stay at Mandarin Oriental, Munich. It will be a pleasure to welcoming you again to our hotel in the near future. Best regards, Wolfgang Greiner General Manager Mandarin Oriental, Munich More

Contributor
17 reviews 17 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 22, 2014

I have just been at the Mandarin Oriental in Munich for the first time and I can say that my experience has been perfect. All the Staff members were very kind, friendly and professional. The location of the hotel is perfect, in the best part of the city. I will definitely come back.

Was this review helpful? Yes
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Magnusisn ..., What a pleasure to read that you had a nice stay at our hotel. We are looking forward to welcoming you back to Mandarin Oriental, Munich on the occasion of your next visit to Munich. Best regards, Wolfgang Greiner General Manager Mandarin Oriental, Munich More

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Additional Information about Mandarin Oriental, Munich

Address: Neuturmstrasse 1, 80331 Munich, Bavaria, Germany
Phone Number:
Location: Germany > Bavaria > Upper Bavaria > Munich
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Munich 5*
Number of rooms: 73
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Also Known As:
Mandarin Oriental Munich Hotel Munich
Mandarin Oriental Hotel Munich
Mandarin Munich
Munich Mandarin Oriental

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