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Mandarin Oriental, Munich

Travelers' Choice award winner
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Neuturmstrasse 1, 80331 Munich, Bavaria, Germany
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Mandarin Oriental, Munich
Best prices for: 1 room 1 guest
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Ranked #2 of 387 Hotels in Munich
A recent review
5 of 5 stars reviewed 1 week ago
Jon B Santa Barbara, California
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560 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
1 review
1 of 5 stars Reviewed 5 days ago NEW

We booked this hotel believing it to be one of the best in Munich. We paid euro 1500 for 3 nights and it is one of my biggest regrets. I thought it would be a treat...Beware major renovations are happening, so many facilities are not available. No spa, no sauna, no proper restaurant or bar, no. 5 star hotel breakfast.... More 

Was this review helpful? Yes
Santa Barbara, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

It might be the water, but probably just great management hiring great people, and supporting them. Literally from the valet on up to the reception, these people are excited about about what they do, and who they work with, and it shows. Every interaction is memorable, and charged. The "welcome cocktail" because our rooms were not quite ready turned into... More 

Was this review helpful? Yes 3
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Jon B, We thank you for having chosen Mandarin Oriental, Munich for your stay in the Bavarian capital and for sharing your kind comments with TripAdvisor readers. It makes me very happy to learn that you had a pleasant stay and appreciated the colleagues’ service from the heart. They proudly accepted your praise. We certainly look forward to the... More 

Houston, Texas
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Mandarin Oriental last September, while in Munich for Oktoberfest. The location was very convenient to all of our activities. Our room was well decorated and spacious. The staff was very helpful coordinating our transportation and giving restaurant recommendations. Our room had an Oktoberfest cookie, mug, and pretzels and cheese ready for our arrival,... More 

Was this review helpful? Yes 1
MOMUCMunich, Geschäftsführer at Mandarin Oriental, Munich, responded to this review

Dear 365Kim2015, Thank you for staying with us and for posting your comments on TripAdvisor. We are delighted to learn that you liked the hotel and the Oktoberfest amenities. Please be informed that our hotel is undergoing a renovation of the lobby, restaurant and bar. We hope to have the pleasure of welcoming you again to Mandarin Oriental, Munich on... More 

Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

i just wanted to say i am staying in this hotel even though they are under renovation there service is excellent all you have to do is call in and in less of a minute some one will come to the room and fix the problem the room i am staying in is the mandarin room it great spaces and... More 

Was this review helpful? Yes 3
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear gapkidd, What a pleasure to read your kind comments. We are thrilled to learn that you enjoyed your recent stay with your family and that you appreciated the legendary Mandarin Oriental service. We look forward to your return visit in the not too distant future and hope that you will have the opportunity to experience our newly designed lobby,... More 

Lisbon
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 17, 2015

I stayed two nights with my wife over the weekend. For disclosure, let me say that I am not a price sensitive traveller (especially when on weekends with my wife) and that I spend over 200 nights per year in 5 star hotels for Business. When I arrived at the hotel, I was surprised to find that it is under... More 

Was this review helpful? Yes 10
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear abejaLisb, Thank you very much for taking the time to post your comments on your recent visit to Mandarin Oriental, Munich. I regret that you did not enjoy your stay as much as it should have been due to the relocation of our lounge, reception and restaurant during the reconstruction. I would like to let you know that your... More 

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2015

This hotel was excellent and very close to perfection! From the time a guest walks into the hotel until they leave the premises. Thomas and Dennis went out of their way to assure that my stay was pleasant. The location of the hotel is perfect!

Was this review helpful? Yes 2
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Maximus24 , Thank you for your kind words. I am delighted to learn that you enjoyed your stay at our hotel and appreciated our services, especially from Thomas and Dennis. We are looking forward to welcoming you again to Mandarin Oriental, Munich in the near future. Best regards, Wolfgang Greiner General Manager Mandarin Oriental, Munich More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2015

We stayed here for 2 nights while in Munich and loved it. Everything from arrival to departure was perfect. The room was large and perfect for the 2 of us. We loved the large closet and bathroom. The staff went above and beyond to help us at every turn. I would highly recommend this hotel!

Was this review helpful? Yes 1
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Ria H, We thank you for your great comment and are delighted to learn that you had a fantastic stay at Mandarin Oriental, Munich. We are certainly looking forward to the pleasure of your return visit in the near future. Best regards, Wolfgang Greiner General Manager Mandarin Oriental, Munich More 

Montreal, Canada
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 1, 2015

I booked his hotel as my regular one was fully booked (I visit Munich regularly for work). I was so positively surprised! The room was wonderful, the staff amongst the best i ever encountered and I was greeted by my name by everyone there. The room itself was very spacious, the bed very very comfortable. The food was sublime, I... More 

Was this review helpful? Yes 3
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear PhillipAr, Thank you for your sharing your impressions on your first visit to Mandarin Oriental, Munich. With much pleasure I have learned that you enjoyed your stay and that you were satisfied with our service from the heart. We are proud that we are your new hotel in Munich and are looking forward to the pleasure of welcoming you... More 

A TripAdvisor Member
5 of 5 stars Reviewed January 30, 2015

We loved our time at the Mandarin and definitely became "fans." Room was spacious, food excellent and the staff anticipated our every need. Location was in the center of everything we wanted to do. We will always stay here during future visits to Munich.

Was this review helpful? Yes 2
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Guest, Thank you for your kind words. We are delighted to learn that your stay at our hotel was fabulous. It will be a pleasure to have you back at Mandarin Oriental, Munich which we hope will be in the near future. Thank you for being a FAN. Best regards, Wolfgang Greiner General Manager Mandarin Oriental, Munich More 

New York City, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 10, 2015

I was very impressed by the service at the hotel. I have stayed at a few other Mandarin Oriental hotels around the world and this is the only one where the doormen always greeted me by my name and that literally every staff I came across was courteous and helpful. The rooms were spacious, clean and comfortable. The only area... More 

Was this review helpful? Yes 2
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear hotelsnob, Thank you very much for sharing your comments on TripAdvisor. It is a pleasure to learn that you enjoyed your stay at our hotel and that we were able to delight you with our wonderful and effective service. I regret that the food did not suit your taste. I would like to point out that we receive all... More 

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