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Mandarin Oriental, Munich

Travelers' Choice award winner
5.0 of 5
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Neuturmstrasse 1, 80331 Munich, Bavaria, Germany
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Mandarin Oriental, Munich
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Ranked #5 of 390 Hotels in Munich
A recent review
5 of 5 stars reviewed 6 days ago
CGraber Roseland, New Jersey
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585 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Roseland, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I would never think of staying anywhere else in Munich than the Mandarin Oriental. Even during construction, the amenities and most of all the staff were second to none. The location next door to the Hofbrahaus can't be beat.

Was this review helpful? Yes
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear CGraber; Thank you for your kind comment. We are thrilled to read that our hotel is the one you will always stay at during your visits in Munich. We are very much looking forward to the pleasure of welcoming you to Mandarin Oriental, Munich in the near future. Best regards, Wolfgang M. Greiner General Manager Mandarin Oriental, Munich More 

Rochester Hills, Michigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I've just returned from staying at this gem of a hotel. Yes, it is under construction but don't let that stop you from staying here. This really is a beautiful hotel and an extremely friendly and attentive staff. You are greeted as soon as you step out of the taxi at the entrance to the hotel. The hotel rooms are... More 

Was this review helpful? Yes 1
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Michael G, Thank you for sharing your fabulous impressions on the occasion of your recent visit to Mandarin Oriental, Munich. I am absolutely thrilled to learn that you enjoyed your stay, liked the hotel room and that you appreciated our high service standards. Thank you for being a “FAN” of Mandarin Oriental, Munich. My team and I are looking... More 

Spain
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 1 week ago

As a frequent guest of Mandarin hotels, I was very disappointed with this one in Munich. Most of the areas of the hotel were closed due to renovations. What was offered was not at the usual level of a Mandarin. The staff tries to be helpful… but the noise and inconveniences cannot be avoided. However the price is as high... More 

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MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear exigente, Thank you for having taken the time to share with us your experience on your recent stay at our hotel. I am very sorry that your stay was not to your satisfaction due to the reconstruction program of our Food & Beverage outlets. All guests receive information about our renovation program at the time of reservation as well... More 

nyc
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I want to think of a reason to go back to Munich so I can stay here again. I loved the room, we were in one of the castle tower suites which was amazing. The room itself was a good enough reason to stay in and eat room service for dinner one night which was also great. I don't have... More 

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MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear shirleyte, Thank you for sharing your impressions on the occasion of your recent visit to Mandarin Oriental, Munich. It was a pleasure reading your favourable comments and we are delighted to hear that you had a fantastic stay at our hotel and that you appreciated our service from the heart and your praise is well received by my team.... More 

Melbourne
Level Contributor
68 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is going through a major refurb of its lobby and restaurants which is due to finish in November this year. It’s a very nice hotel with excellent staff (see below), but my advice is not to stay there until the refurb is complete. They’ve created a dining room and a bar out of a number of hotel rooms.... More 

Was this review helpful? Yes 2
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Rob1010, Thank you for staying at Mandarin Oriental, Munich last month and for sharing your experience on your stay. I am very sorry that your stay was not entirely to your satisfaction due to the relocation of our reception, lounge and restaurant during the upgrade program of our Food & Beverage outlets which will be completed this October. I... More 

New York City, New York
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the second I walked in to the Mandarin, it was an extremely pleasant and relaxing experience. I was upgraded to a nicer room, which ended up being stunning (not to mention, had heated floors!) The staff was exceptionally helpful and efficient. The hotel is centrally located to the downtown area, and is right across from the train station. Highly... More 

Was this review helpful? Yes 1
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Hayley S, We are more than happy that you had a fantastic stay at Mandarin Oriental, Munich and we thank you for posting your kind comment. We are looking forward to the pleasure of welcoming you again to Mandarin Oriental, Munich in the near future. Best regards, Wolfgang M. Greiner General Manager Mandarin Oriental, Munich More 

Level Contributor
70 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for two nights and what an amazing hotel. Fantastic central location, great staff and stunning rooms. The hotel was being renovated during our visit and whilst I am sure we did not see the hotel in all its grandeur it did not really take away from our experience. I visit Munich about once a year and will... More 

Was this review helpful? Yes 1
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Argy39, Thank you so much for your marvelous comments. I am delighted to learn that you enjoyed your stay at our hotel, liked the room and that you appreciated our service from the heart. We are looking forward to the pleasure of welcoming you again to Mandarin Oriental, Munich on the occasion of your next visit to Munich. Best... More 

London
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel a lot on business and it is increasingly rare that you can find a 5 star hotel where you feel genuinely welcome and nothing is too much trouble for staff. Too many are now so highly formulaic that you cannot tell one from another. So, step forward the Manadarin Oriental Munich and take a bow! Despite the current... More 

Was this review helpful? Yes 3
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear Robbni, Thank you for having taken the time to share such fantastic comments on the occasion of your recent stay at Mandarin Oriental, Munich. I am delighted to learn how much you and your son enjoyed your stay and that you appreciated our high service standards. My team is grateful for your kind compliments. We hope that we will... More 

Pune, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2015

The team at this hotel really know and understand what customer delight means and take every step required to make sure you are delighted :) ! We were traveling for the first time with our 2 year old and were very apprehensive about a lot of things .. But the team in this place made all of us so comfortable... More 

Was this review helpful? Yes 2
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear ram1yer, What a delight to read your fabulous comment on the occasion of your recent stay at Mandarin Oriental, Munich. It is our pleasure to satisfy our guests and even to surprise them. I am thrilled to learn that you had a comfortable stay and that your “little tornado” was happy, too. Thank you for pointing out Vivian and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2015 via mobile

From the moment we arrived we were amazed at this phenomenal hotel. From its central location to attention to detail this hotel is a jewel! The breakfast was delightful and service matched. Our room was spectacular, and hands down the best bathroom in Europe! Thank you again Mandarian Oriental for everything! Michele H

Was this review helpful? Yes 1
MOMUCMunich, General Manager at Mandarin Oriental, Munich, responded to this review

Dear MicheleRH, Thank you for your kind comment and for evaluating our spacious bathrooms the best in Europe. I am delighted to learn that your stay at Mandarin Oriental, Munich was pleasant and comfortable. We are looking forward to your return visit to Mandarin Oriental, Munich in the near future. Best regards, Wolfgang M. Greiner General Manager Mandarin Oriental, Munich More 

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