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The Westin Grand Munchen

#51 of 385 Hotels in Munich
Certificate of Excellence
Arabellastrasse 6, 81925 Munich, Bavaria, Germany
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The Westin Grand Munchen
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The Westin Grand Munchen
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991 reviews from our community

Traveler rating
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    107
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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    (209)
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    (258)
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There are newer reviews for The Westin Grand Munchen
See the most recent reviews
Florence
Contributor
11 reviews 11 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I got an excellent deal over Easter, as SPG Plat I was given an upgraded room with welcome amenity which was much appreciated. The Executive Lounge serves a full supper, rather than the usual snacks and hors d'oeuvres. The exec lounge staff were also excellent. The hotel bar was a real surprise, the barmen clearly had a very interesting range... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Hotel_Inspector022, Thank you very much for taking the time to share your experiences with us. Your nice comments regarding your stay at the Westin Grand Munich are very complete and gives one a great overview of the hotel, its location and the facilities. I really appreciate your positive feedback and I am sure your detailed review will be very... More 

Mumbai
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel when I flew to Munich because of my layover. The Westin Grand, Munich offers its visitors a beautiful array of elegant rooms and suites that have been recently refurbished to the highest standards. All rooms are impeccably maintained with many modern amenities such as free WiFi, flat screen TVs comfortable beds and the ability to... More 

Was this review helpful? Yes 4
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear HardikSingh, Thank you very much for taking the time to share your experiences with us. Your nice comments regarding your stay at the Westin Grand Hotel Munich are very complete and gives one a great overview of the hotel, its location and the facilities. Me and my team really appreciate your positive feedback and I am sure your detailed... More 

San Jose, Costa Rica
Top Contributor
152 reviews 152 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The service of the Hotel staff is very good. The rooms are ok, others Westin feels more nice. The Internet didn't work when we arrive, they tried to fix it (lastname issue), i call three times but they cant fix it, next morning It begin to work. The room was service was fast and the soup was very good!

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear rzccr, Thank you very much for your balanced and honest feedback on TripAdvisor. It's great to see, that you enjoyed your in room dining and I already shared your comments regarding the internet with our Engineering Department. Should you wish to comment a bit further on this matter or provide me with some further details, please do not hesitate... More 

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 17, 2015

I stayed here during the Christmas season of 2015. It is an old hotel. But like all other Westin facilities, it is well maintained and clean. However, my hallway was extremely bare and spartan. Weird, and I was on the Executive level. The hotel is located in the suburbs, but right above the subway station. The location was not an... More 

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PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Bami1964, Thank you very much for your review. I really appreciate your honest and balanced feedback. I am very sorry to see, that you were not satisfied with your room and I already shared your comments with the team. We are always looking to improve our guest experience and I hope to have the opportunity to prove you our... More 

Berkshire, UK
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed March 13, 2015

I have just read the glowing review posted by Keithrow yesterday. We held our conference in early March, and one can only hope that the Westin staff shaped up after our complaints. We had two events in the hotel, and everything we wanted came with arguments and complaints and staff determined to prove us wrong, including finding the print of... More 

Was this review helpful? Yes 3
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear MinnieBerkshire_UK, First of all thank you very much for your feedback regarding your recent stay. I do apologize that you were not satisfied with many aspects of your stay. We are always looking to improve our guest experience, and I’d like to hear more about your visit so I can follow-up with my team. Please be so kind contact... More 

Royston
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 12, 2015

We held our annual sales meeting at the Westin Grand. I thoroughly recommend this as a conference venue. There is a selection of various sized sized meeting rooms suitable for plenary and breakout sessions. The food was excellent, breakfast & lunch in the main restaurant and dinner in Paulaner's. But it was the staff that really made it go so... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Keithrow, Thank you very much for taking the time to share your experiences with us. Your nice comments regarding your stay at the Westin Grand Munich are very complete and gives one a great overview of the hotel, its location and the facilities. I really appreciate your positive feedback and I am sure your detailed review will be very... More 

Bracknell, England, United Kingdom
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 10, 2015

I had a very pleasant experience at the hotel. I was there for a business trip, and enjoyed the day I had spent. The room was quite spacious, and everything looked in great shape. I was at the 14th floor, and I believe It gave me some good views of the vicinity. Staff is quite supportive. Breakfast is quite lavish... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Asif_Abbasi, Thank you for taking the time to share your experiences. It is a pleasure to note that the level of services provided by our dedicated team here at the Westin met your expectations. We hope to welcome you soon again in our lovely city. Refreshing regards Paul Peters General Manager The Westin Grand Hotel Munich More 

1 review
5 of 5 stars Reviewed March 2, 2015

As part of my job I get to stay in a variety of hotels all over the world. And I must say that Westin Munich is one I always look forward to going to. Starting with the rooms, they thought ahead and have all necessary utilities for your stay. I'm also really satisfied with the breakfast which is no doubt... More 

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PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Karina L, Thank you very much for your time to post your feedback on TripAdvisor. I really appreciate your feedback and I am glad you enjoyed your stay with us. We're also looking forward to your next visit. Refreshing regards Paul Peters General Manager The Westin Grand Munich More 

england
Top Contributor
120 reviews 120 reviews
28 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed February 26, 2015

This is one of my favourite hotels simply because the hotel is a truly lovely hotel close to but not too close to all the reasons why one travels to munich. Ok, the entrance, the greeting the room....10 out of 10, not negatives here, nothing too much trouble and everything a genuine intention to make your stay special. The little... More 

Was this review helpful? Yes 2
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear saturnia, Thank you very much for your excellent and special review here on Trip Advisor. We are more than happy to see, that you had a good time in our lovely city and in our great hotel. And I already shared your feedback with my team. I am very glad to hear you liked our Heavenly® Beds. Did you... More 

New York City, New York
Top Contributor
50 reviews 50 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 25, 2015

Rooms are clean, modern and pleasant,even on the highway side. The pool and gym are well maintained. Breakfast buffet is lovely. Only impediment is the slow service at the restaurant for lunch ( I had to leave after waiting for 20min to get the attention of the waiter). Probably a bad day as the rest of the service was impeccable.

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear jtizorin, Thank you very much for your review. I really appreciate your honest and balanced feedback. I am very sorry to see, that we unfortunately weren't able to give you the service you've expected. I hope to have the opportunity to prove you our usual high level of standard during your next stay in Munich. We are already looking... More 

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