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The Westin Grand Munchen

#64 of 390 Hotels in Munich
Certificate of Excellence
Arabellastrasse 6, 81925 Munich, Bavaria, Germany
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1 room 1 guest
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The Westin Grand Munchen
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1,077 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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    (1077)
  • Mar-May only
    (231)
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Sierra Foothills, USA
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I've stayed here a dozen times over 3.4 years. It is a VERY large, Westin/SPG property. Rooms are a bit tired now, dated in some ways. Probably 8 years old on the furnishings. There are SO MANY guests, that everyone gets prefunctory service. Just the minimum. If you just want a room and a good sleep, standard Westin fare- with... More 

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The Hague, The Netherlands
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I've stayed several times in this hotel and had both good and bad experiences, but last time was really my last one. According to the reception the hotel was fully booked (heard this at checkout) and hence I got a small room on the 4th floor with a great view on a concrete wall. The rooms in this hotel are... More 

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PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Ruben v, Thank you very much for sharing your feedback regarding your recent stay at the Westin Grand Hotel Munich. I really appreciate your honest and balanced feedback and I am very sorry to see, that you were not satisfied with many aspects of your stay and that we did not meet your expectations. I already shared your comments... More 

Norristown, PA
Level Contributor
114 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin Grand Hotel in Munich as part of a GCT trip and we were really impressed with the services and amenities. The spa area is lovely with an indoor pool with Jacuzzi, saunas (3 of them), and plenty of room. It is open until 11:00 PM. Dinner at the restaurant was excellent. The Apple strudel was... More 

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PaulPeters, Geschäftsführer at The Westin Grand Munchen, responded to this review

Dear CoachLo, Thank you very much for your nice comment. It is a pleasure to read that you felt so well taken care of. I am proud of my team, which did their best to ensure that you feel completely satisfied. There is nothing more to say than that we are very much looking forward to welcome you back soon... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This is very nice 5 stars hotel Rooms all decorated with typical Bavarian wood Room size is very good TV has lots of Arabic channels Staff very friendly They have very nice gym Breakfast is good I just had a problem when I check in I had to wait until after three o'clock Hotel location is far from the mariensplatz... More 

Was this review helpful? Yes 1
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear mohammad a, Thank you very much for your kind and excellent review. I really appreciate your honest feedback and I am glad to see, that you enjoyed our hospitality, services and that you feel in good hands. I am sure, your feedback will be very helpful to our future guests and I already shared your nice comments with our... More 

Dallas
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was at a conference in June in Munich and it was held at the Westin. I am a die hard Starwood fan, but this hotel was lacking a bit. It was good for a convention, but I would not stay here if I was vacationing as it is far from everything. We did use public transportation and that was... More 

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PaulPeters, Geschäftsführer at The Westin Grand Munchen, responded to this review

Dear PR, Thank you for taking the time to let us know your comments from your last stay at our hotel. Unfortunately, we did not meet your expectations. We will of course look into the topics you raised and improve the areas that were not in a presentable state. Please be informed, that we are always looking to improve our... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

All reception team were new and were not up to speed, so took ages to book in. Some rooms were not available until 5pm, when we had to leave for Audi cup!! Key card kept failing and took many visits back down to reception to fix. Restaurant downstairs service was slow and they kept forgetting orders. Rooms were clean and... More 

Was this review helpful? Yes 1
PaulPeters, Geschäftsführer at The Westin Grand Munchen, responded to this review

Dear Adam E, Please accept my apologies for the inconveniences we caused you at your recent stay in Munich. I regret that we could not make you entirely happy during your stay. Thank you also for sharing your feedback with us. We will make sure to learn from your points of criticism. I hope that you will give us another... More 

Bristol, United Kingdom
Level Contributor
122 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We ve stayed in this hotel coupé of times , on Our way for holidays in winter. This a great stop. The hotel is very nice. Rooms are ok. They are not great but ok. Of course the highest the best. Very comfortable parking- safe and very good breakfast . Great sellection . I ve never tried fitness etc, but... More 

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PaulPeters, Geschäftsführer at The Westin Grand Munchen, responded to this review

Dear Jan L, Thank you very much for taking the time to share your experiences with us. I really appreciate your positive feedback and I am sure your review will be very helpful to our future guests. My Team and I are already looking forward to your next visit to Munich. Please let us know, whenever we can assist you... More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

Pro's: -Convenient and had availability in a nice room -AMAZING breakfast Buffett (27 €) -Clean Room -Air Conditioned -Concierge directed us to hot spots/transportation -Nice Gym -Biergarten is wonderful!! Open late too! -Quality throughout the hotel - very nice for couples from out of town! Con's: -A lot of conventions/mass check-ins make it hard to get to desk/concierge. People everywhere... More 

Was this review helpful? Yes
PaulPeters, Geschäftsführer at The Westin Grand Munchen, responded to this review

Dear Guest, Thank you very much for taking the time to share your experiences with us. Your nice comments regarding your stay at the Westin Grand Hotel Munich are very complete and gives one a great overview of the hotel, its location and the facilities. I really appreciate your positive feedback and I am sure your detailed review will be... More 

Kuwait City, Kuwait
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location is ok but room service is slow and no direct line it has to be through operater also aircondition is very noisy unfortinatly there was street noise plus constraction near the hotel good thing metro only 8 minute walk also breakfast in the loby was good try to have club room located at higher floor with snaks and drink... More 

Was this review helpful? Yes
PaulPeters, Geschäftsführer at The Westin Grand Munchen, responded to this review

Dear kh9742142, Thank you very much for sharing your feedback regarding your recent stay with us. I really appreciate your honest and balanced feedback. I am very sorry to see, that you were not satisfied with some aspects of your stay and I already shared your comments with the team. Nevertheless, I am glad to see, that you enjoyed the... More 

Chennai (Madras), India
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 27, 2015

Stayed at this property for four days from 6th of July. The Check in process was smooth and to the perfection, rooms were good and offered a comfortable stay. Nice Spacious lobby and friendly staff. The restaurant at lobby floor was good and we're able to handle large group with perfection and smile. Overall enjoyed my stay there with comfort... More 

Was this review helpful? Yes
PaulPeters, Geschäftsführer at The Westin Grand Munchen, responded to this review

Dear Nirmalendu M, Thank you very much for your kind and excellent review. It was a pleasure to read your comment and I really appreciate your honest feedback. We are glad to see, that you enjoyed our hospitality, services and that you feel in good hands. I am sure, your feedback will be very helpful to our future guests and... More 

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