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The Westin Grand Munchen

#51 of 387 Hotels in Munich
Certificate of Excellence
Arabellastrasse 6, 81925 Munich, Bavaria, Germany
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The Westin Grand Munchen
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The Westin Grand Munchen
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972 reviews from our community

Traveler rating
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    105
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
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Chicago, Illinois
Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here during the Christmas season of 2015. It is an old hotel. But like all other Westin facilities, it is well maintained and clean. However, my hallway was extremely bare and spartan. Weird, and I was on the Executive level. The hotel is located in the suburbs, but right above the subway station. The location was not an... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Bami1964, Thank you very much for your review. I really appreciate your honest and balanced feedback. I am very sorry to see, that you were not satisfied with your room and I already shared your comments with the team. We are always looking to improve our guest experience and I hope to have the opportunity to prove you our... More 

Berkshire, UK
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have just read the glowing review posted by Keithrow yesterday. We held our conference in early March, and one can only hope that the Westin staff shaped up after our complaints. We had two events in the hotel, and everything we wanted came with arguments and complaints and staff determined to prove us wrong, including finding the print of... More 

Was this review helpful? Yes 2
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear MinnieBerkshire_UK, First of all thank you very much for your feedback regarding your recent stay. I do apologize that you were not satisfied with many aspects of your stay. We are always looking to improve our guest experience, and I’d like to hear more about your visit so I can follow-up with my team. Please be so kind contact... More 

Royston
Senior Contributor
39 reviews 39 reviews
34 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We held our annual sales meeting at the Westin Grand. I thoroughly recommend this as a conference venue. There is a selection of various sized sized meeting rooms suitable for plenary and breakout sessions. The food was excellent, breakfast & lunch in the main restaurant and dinner in Paulaner's. But it was the staff that really made it go so... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Keithrow, Thank you very much for taking the time to share your experiences with us. Your nice comments regarding your stay at the Westin Grand Munich are very complete and gives one a great overview of the hotel, its location and the facilities. I really appreciate your positive feedback and I am sure your detailed review will be very... More 

Bracknell, England, United Kingdom
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a very pleasant experience at the hotel. I was there for a business trip, and enjoyed the day I had spent. The room was quite spacious, and everything looked in great shape. I was at the 14th floor, and I believe It gave me some good views of the vicinity. Staff is quite supportive. Breakfast is quite lavish... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Asif_Abbasi, Thank you for taking the time to share your experiences. It is a pleasure to note that the level of services provided by our dedicated team here at the Westin met your expectations. We hope to welcome you soon again in our lovely city. Refreshing regards Paul Peters General Manager The Westin Grand Hotel Munich More 

1 review
5 of 5 stars Reviewed 3 weeks ago

As part of my job I get to stay in a variety of hotels all over the world. And I must say that Westin Munich is one I always look forward to going to. Starting with the rooms, they thought ahead and have all necessary utilities for your stay. I'm also really satisfied with the breakfast which is no doubt... More 

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PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Karina L, Thank you very much for your time to post your feedback on TripAdvisor. I really appreciate your feedback and I am glad you enjoyed your stay with us. We're also looking forward to your next visit. Refreshing regards Paul Peters General Manager The Westin Grand Munich More 

england
Top Contributor
120 reviews 120 reviews
28 hotel reviews
141 helpful votes 141 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is one of my favourite hotels simply because the hotel is a truly lovely hotel close to but not too close to all the reasons why one travels to munich. Ok, the entrance, the greeting the room....10 out of 10, not negatives here, nothing too much trouble and everything a genuine intention to make your stay special. The little... More 

Was this review helpful? Yes 2
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear saturnia, Thank you very much for your excellent and special review here on Trip Advisor. We are more than happy to see, that you had a good time in our lovely city and in our great hotel. And I already shared your feedback with my team. I am very glad to hear you liked our Heavenly® Beds. Did you... More 

New York City, New York
Top Contributor
50 reviews 50 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Rooms are clean, modern and pleasant,even on the highway side. The pool and gym are well maintained. Breakfast buffet is lovely. Only impediment is the slow service at the restaurant for lunch ( I had to leave after waiting for 20min to get the attention of the waiter). Probably a bad day as the rest of the service was impeccable.

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PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear jtizorin, Thank you very much for your review. I really appreciate your honest and balanced feedback. I am very sorry to see, that we unfortunately weren't able to give you the service you've expected. I hope to have the opportunity to prove you our usual high level of standard during your next stay in Munich. We are already looking... More 

Heelsum, The Netherlands
Contributor
18 reviews 18 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Recently did stay in Starwood Grand for 3 night and the experience was very good. Nothing really to complain about, clean facilities and very friendly personal. Better than average for European hotels.

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Henkmartin, Thank you very much for your kind and excellent review. I really appreciate your honest feedback and I am glad to see, that you enjoyed our hospitality, services and that you feel in good hands. I am sure, your feedback will be very helpful to our future guests and I already shared your nice comments with our team.... More 

Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I like this hotel not because it is unique or in the heart of the city but rather for it's very predictable solid service. At the SPG checkin we met a great staff member who was extremely helpful with local information. Better yet, she asked me if I liked wood - as I had been upgraded to the Bavarian Suite.... More 

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PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear MikeFlyCX, Thank you very much for your kind and excellent review. I really appreciate your honest feedback and I am glad to see, that you enjoyed our hospitality, services and that you feel in good hands. I am sure, your feedback will be very helpful to our future guests and I already shared your nice comments with our team.... More 

Guildford, United Kingdom
Top Contributor
246 reviews 246 reviews
85 hotel reviews
176 helpful votes 176 helpful votes
3 of 5 stars Reviewed February 14, 2015

This hotel is fine but it won't be top of my list on my next visit to Munich. Everything is fine, service, rooms etc but the atmosphere isn't really there and it seems that as you walk into the lobby they are trying a little too hard with the decor - I'm sure this is just personal taste though. One... More 

Was this review helpful? Yes 1
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Chesterdoggerel, Thank you very much for your review. I really appreciate your honest and balanced feedback. I am very sorry to see, that we unfortunately did not meet your expectation. I hope to have the opportunity to prove you our usual high level of standard during your next stay in Munich. We are already looking forward to hear from... More 

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