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The Westin Grand Munchen

#58 of 390 Hotels in Munich
Certificate of Excellence
Arabellastrasse 6, 81925 Munich, Bavaria, Germany
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The Westin Grand Munchen
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1,032 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (1032)
  • Mar-May only
    (231)
  • Jun-Aug only
    (277)
  • Sep-Nov only
    (274)
  • Dec-Feb only
    (250)
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Shanghai
Contributor
12 reviews 12 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I stayed here for a conference which meant hotel was very busy Check in was efficient and friendly. This hotel is not in the city centre, you can see the city in the distance. Area is a bit bleak with construction next door and kind of a business park around it. There are shops and a little market on Thursdays... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear tonylok, Thank you very much for sharing your feedback regarding your recent stay with us. I really appreciate your honest and balanced feedback and I am very sorry to see, that you were not satisfied with many aspects of your stay and I already shared your comments with the team. I can only apologize for the dirty room and... More 

Calgary, Canada
Top Contributor
50 reviews 50 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Excellent location that makes getting into the city very easy. Hotel is wonderfully comfortable, excellent helpful staff check in is a little slow but I believe that is due to all the different nationalities checking in. But as observed they are very patient, friendly and helpful. We stayed on floor 17 and it was lovely and quiet, would stay here... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Jillanna, Thank you very much for your kind and excellent review. I really appreciate your honest feedback and I am glad to see, that you enjoyed our hospitality, services and that you feel in good hands. I am sure, your feedback will be very helpful to our future guests and I already shared your nice comments with our team.... More 

Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Why visiting: Stayed here for a conference. The Good: Breakfast is great, the staff are nice if a little under informed, less than a block from the metro. The mediocre: OK room, good enough gym, ok spa, good enough everything. The bad: Hotel rooms need a reno by a woman and a damn good clean. Filthy bathroom (apparently it is... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Britchick604, Thank you very much for sharing your feedback regarding your recent stay with us. I really appreciate your honest feedback and I am very sorry to see, that you were not satisfied with so many aspects of your stay and I already shared your comments with the team. I can only apologize for the Inconveniences and for waiting... More 

Oak Park, California
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We had a quick overnight stay in Munich and it was nice to stay in a luxurious Westin using our SPG points. Upgraded to the SPG floor and access to the lounge. We came in late to avail of the food at the lounge but had enough time to enjoy drinks, cocktails and some chips. This Westin is close to... More 

Was this review helpful? Yes 1
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear BLASTRAMON, Thank you very much for your kind and excellent review. I really appreciate your honest feedback and I am glad to see, that you enjoyed our hospitality, services and that you feel in good hands. I am sure, your feedback will be very helpful to our future guests and I already shared your nice comments with our team.... More 

Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I stayed there for business. Great location. Far from the city center but conveniently located near the Train station that links quickly to the central train station downtown. Rooms are very comfortable. Excellent front desk staff. Delicious breakfast. Very nice breakfast restaurant with skylights. I would stay there again.

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear ninab697, Thank you very much for taking the time to share your experiences with us. Your nice comments regarding your stay at the Westin Grand Hotel Munich are very complete and gives one a great overview of the hotel, its location and the facilities. I really appreciate your positive feedback and I am sure your detailed review will be... More 

Houston, Texas
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

Facility wise, this is one of the nicer of the “chain hotels” in Munich. The rooms are updated and in very good condition; and the staff is very friendly and helpful (except that the service at the lobby restaurant/bar is not very good). The Concierge Lounge is very nicely furnished and spacious with great views and food/beverage choices. The only... More 

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PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear WorkTraveler2000, Thank you very much for sharing your feedback regarding your recent stay with us. I really appreciate your honest and balanced feedback. It is however with regret to read that the professionalism of our Lobby Restaurant staff did not fully meet your expectations. We are surprised to hear that the only reason you do not stay more often... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Excellent hotel, one of the nicest I've visited yet. The check in is swift and precise. The rooms are spacious with big bathroom and has the amenities you could ask for. The bed is clean and very comfortable. The main restaurent is good but the real gem is downstairs at the paulsners restaurent and bar. Fantastic selection of food and... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Mr_piko, Thank you very much for your kind and excellent review. I really appreciate your honest feedback and I am glad to see, that you enjoyed our hospitality, services and that you feel in good hands. I am sure, your feedback will be very helpful to our future guests and I already shared your nice comments with our team.... More 

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 1 week ago

The 2 reasons for this poor review are 1. the WiFi did not work in my room (even though a technician said she would sort it) and 2. there was a 5 minute queue every time I went to the front desk or called them for assistance. This is very much a 'ship them in, ship them out hotel' and... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Calder C, Thank you very much for sharing your feedback regarding your recent stay with us. I really appreciate your honest and balanced feedback and I am very sorry to see, that you were not satisfied with many aspects of your stay and I already shared your comments with the team. I can only apologize for the the non-functioning... More 

Blandon, Pennsylvania, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I visited May 29 to 31. The room and bathroom was very clean. Beds were comfortable. We were right next to the elevator but heard no noise from either them or other guests on the same floor. The breakfast was outstanding with varied choices and really fresh product out. I particularly liked the variety of local, hearty... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear James M, Thank you very much for your kind and excellent review. I really appreciate your honest feedback and I am glad to see, that you enjoyed our hospitality, services and that you feel in good hands. I am sure, your feedback will be very helpful to our future guests and I already shared your nice comments with our... More 

Dubai, United Arab Emirates
Top Contributor
92 reviews 92 reviews
31 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a 3 day conference in Munich. The hotel had great conference facilities and maintained a high standard of service during my stay. The room was spacious and well equipped. The quiet rooms and comfortable beds made for a good nights sleep. Although the hotel is a bit out in the suburbs it was easily reachable by... More 

Was this review helpful? Yes
PaulPeters, General Manager at The Westin Grand Munchen, responded to this review

Dear Bradantha_54, Thank you very much for taking the time to share your experiences with us. Your nice comments regarding your stay at the Westin Grand Hotel Munich are very complete and gives one a great overview of the hotel, its location and the facilities. I really appreciate your positive feedback and I am sure your detailed review will be... More 

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