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Mercure Munchen Ost-Messe

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Kronstadter Strasse 12, 81677 Munich, Bavaria, Germany (Formerly Comfort Hotel München Ost)
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Mercure Munchen Ost-Messe
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Mercure Munchen Ost-Messe
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227 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berlin, Germany
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

A wonderful experience in a new (or recently refurbished) hotel. A quite spacious room with an also spacious bathroom. Everything was spotless. Fresh towels and clean sheets, brand new 40'' inch TV set, terrific BOSE radio system, above-average-speed free WiFi. The breakfast buffet was a bit small, but all food was fresh and frequently refilled. Hotel reception staff was quite... More 

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Province of Lecco, Italy
Level Contributor
11 reviews
6 hotel reviews
3 of 5 stars Reviewed 6 days ago NEW

Not bad, but the room was too small for 2 adults and 2 children, the parking was 10E a day and the hotel is too far from the center (5 min on foot to the station and then 20 min by train). The swimming pool is small but nice, the food was good (even if expensive)

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Itzehoe
Level Contributor
122 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This a fairly new Mercur hotel about 15 minutes away from the city center of Munich. Free WiFi and a great breakfast buffet. A/C in each room and a BOSE bluetooth speaker in the room. There is a nice Italian restaraunt right next to the hotel

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Brighton, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is located in the Berg am Laim area of Munich. The nearest S-bahn stop has the same name. It is in a business park, which is often deserted at night, which makes the walk to the public transport bit worrying. A bus runs in the daytime, and a taxi rank is outside. The room was clean, and had... More 

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Tobias H, Manager at Mercure Munchen Ost-Messe, responded to this review

Dear Guest, thank you for taking the time to give us your feedback concerning your stay with us. Guest satisfaction is the key to our success an one of the most important goals for us. Thank you again for sharing your concern. Best regards, Tobias Hönning General Manager More 

Liverpool, UK
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel for 5 nights. It's rather out the way from the center of Munich and you need to take a Bus and U Bahn to get to the center. The nearest S Bahn is Berg am Laim, and if you were to walk from there to your hotel (like i did on the first day) it'd... More 

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Tobias H, Manager at Mercure Munchen Ost-Messe, responded to this review

Dear Guest, we would like to take this opportunity to thank you very much for your constructive comments referring to your stay in our Mercure Hotel München Ost Messe. Constructive Criticism such as yours assists us in reaching our goal of providing highest service. We were talking with the waiter and want to apologize for his behavior. Mr. Mistermark_21 once... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I would not recommend staying here due to the staff being very unwelcoming. From the front desk, to the kitchen staff, to the maid service...all were quite rude and not friendly. Through the hotel is fairly affordable and quite clean, it is not worth being looked at like you're off the streets. Maybe it was too posh for us, but... More 

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Tobias H, Manager at Mercure Munchen Ost-Messe, responded to this review

Dear Guest, thank you for taking the time to give us your feedback concerning your stay with us. Regretfully, your stay did not meet your expectations and you were not satisfied with our service provided. We do apologize for the not helpful staff an for any inconvenience caused by this occurrence that does not show our normal standard. Thank you... More 

Kuala Lumpur, Malaysia
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 18, 2015

I spent 3 days and 2 nights here. There's a bus service just around the block from this hotel to town but it was for every 20 minutes. So instead of plan my time around it, I took a cab to and from the city. Costs around 20 euros 1 way. Otherwise, the room was clean and comfortable, the wifi... More 

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Tobias H, Manager at Mercure Munchen Ost-Messe, responded to this review

Dear Guest, thank you very much for your positive comment regarding your stay at Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you again in our renovated Mercure Hotel München Ost Messe. Best regards, Tobias Hönning General Manager More 

New Delhi, India
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed June 16, 2015

We were 4 people,stayed there for 2 nights in the family room. The beds were very comfortable, spacious room, clean and spacious toilet and bath. The room also had a nice Bose radio. That was fun! No issues with the free wifi. Everything was just perfect! A bit far from the city center, but theres a bus stop just 1... More 

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Tobias H, Manager at Mercure Munchen Ost-Messe, responded to this review

Dear Guest, thank you for this "excellent" comment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and... More 

Brisbane, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 14, 2015

It has been clean, reasonably priced and the staff have been very helpful. The breakfast is excellent and is often included in the price of the room. It's not located in the heart of the tourist area but has the close bus stop 5 minutes walk away. There is also a train station at the end of the street. Overall... More 

Was this review helpful? Yes 3
Tobias H, Manager at Mercure Munchen Ost-Messe, responded to this review

Dear Guest, we very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

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