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Marriott Heidelberg Hotel

4.5 of 5 Vangerowstrasse 16, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Marriott Heidelberg Hotel
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497 reviews from our community

Traveler rating
    136
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zemmer, Germany
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed there for 3 nights. I can say that the hotel is nice, Marriott Standard though, except for the bathroom it’s very small and the fee for the garage (22, - €/day) is quite high. The hotel is good situated, clean with friendly and skilled staff. The rooms are roomy. The Minibar is well equipped and not overpriced. Bar... More 

Was this review helpful? Yes
HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear Norbert S, Thank you very much for posting a review for your stay in December on TripAdvisor. While we are sorry that the size of our bathrooms have not met your expectations, we certainly appreciate your kind words in regards to our staff and service. We hope that you had a nice time in Heidelberg and we wish you... More 

Kansas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Our family stayed here on Christmas and New Years Eve in December 2014. This was a terrific hotel for us to use our points, enjoy the city and be close to the Frankfort Airport. The rooms were very nice; especially our upgrade that we received on New Years Eve. This proved to be a great location to watch the holiday... More 

Was this review helpful? Yes 1
HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear dankim2014, We thank you very much for taking the time to review your stay with us over the holidays and as well for having chosen the Heidelberg Marriott Hotel to spend your well-deserved Marriott Rewards points. Your feedback is much appreciated and we are glad that you had such a good time enjoying the fireworks and the beautiful city... More 

Kingston upon Thames, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for work visit. Good hotel with the usual standard bar, restaurant etc. The food was good and the menu great if you like meet from the grill. The disappointing aspect was the room; good size and facilities, but it had that tired look and smelt tired too. Location was convenient for my work but you are looking at... More 

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HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear Philip D, We thank you for taking the time to post a review of your stay at the Heidelberg Marriott Hotel on TripAdvisor. Your feedback is much appreciated and we are glad that you enjoyed the food in our restaurant Grill 16. We hope that you had a successful business stay and wish you many further enjoyable Marriott stays.... More 

Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our company recently held their annual conference at the Marriott Hotel. all facilities where clean and neat, food good and reception staff always accommodating. Obviously this time of the year is not exactly tourist weather, but we enjoyed our stay there for the 5 days. Hotel bar is very cozy as well. Only problem that I had was the fact... More 

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HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear Andre O, Thank you very much for reviewing your recent stay with us on TripAdvisor. We are glad to read that you had a good time and enjoyed our service and facilities, and that the conference apparently has been successful. We would certainly like to welcome you back for another stay, maybe in summer when the weather is warm... More 

San Juan, Philippines
Top Contributor
64 reviews 64 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 18, 2015

The hotel was quite nice. Rooms were acceptably appointed. Nice view of the lake. It was our last hotel stop before leaving the next day out of Frankfurt Airport. The beds were quite firm. Just the way we like it. Not much places around it though like restaurants or convenience stores. The staff were just okay. But compared to the... More 

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HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear yokolok, Thank you very much for reviewing your stay with us at TripAdvisor. We are very sorry that you have been facing so many challenges in all areas of the hotel during your stay and we apologize for any inconvenience caused. The satisfaction of our customers is our highest aim and we are truly sorry that in your case... More 

Keller, Texas
Top Contributor
219 reviews 219 reviews
19 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 10, 2015

Staff was great from the moment we checked in. We arrived early and they gave us our room. When we were checking out they gave us a late check out so we could visit the Christmas markets. The hotel is about a 10 min walk from the tram stop, so fairly convenient location. The rooms are good but more typical... More 

Was this review helpful? Yes
HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear Deac83, Thank you very much for taking the time to rate your recent stay with us on TripAdvisor. We are glad that you enjoyed your stay with us and were delighted to read your commending words in regards to our staff. We would certainly like to welcome you back anytime for another stay at the Heidelberg Marriott Hotel. Kind... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 7, 2015

We stayed for 2 nights at the Marriott Heidelberg, the town is beautiful and the hotel is located right on the river. The walk into town is around 20 mins, as has lovely views ! In terms of the Hotel the breakfast and restaurant are lovely and the food really good ! but the rooms are very run down and... More 

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HeidelbergMarriott, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear Rakman70_ It is a pleasure to read all your nice comments about our staff and services at the hotel, all we aim for it is to provide excellence in service and we are delighted to see that we have met your expectations. I am sorry to see that you did not like the decoration of our rooms, please do... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 7, 2015

The hotel is located not too far from the city centre right near the river. The location is nice but the rooms are very run down. Lights not working. Shower head wouldn't stay up, window wouldn't close properly, badly cracked tiles. The place is clean and suitable for one or two nights if you get a good price. Just don't... More 

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HeidelbergMarriott, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear geoffro123, Thank you very much for sharing your experience at the Heidelberg Marriott Hotel and for leaving such lovely comments about our staff and services. Please accept my apologies for the inconvenience in your room, we certainly shared this information with our maintenance department. We hope to welcome you back in the future, maybe in Summer when you can... More 

Netherlands
Top Contributor
151 reviews 151 reviews
40 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed January 3, 2015

Although our experience at the Marriott Heidelberg was positive, the hotel's time for a makeover is certainly coming up: the decor and facilities could definitely do with a facelift. We visited the restaurant for dinner and were underwhelmed by the service which was remarkably slow as they seemed rather understaffed. Staff at the reception were friendly and the parking facilities,... More 

Was this review helpful? Yes
HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear heodeza, Thank you for taking the time to post a review of your recent stay at the Heidelberg Marriott Hotel on TripAdvisor. We are glad that you enjoyed the friendliness of our staff at the Front Desk and apologize for any inconvenience caused during your dinner experience. We have certainly shared your comments for review with the Restaurant Management.... More 

1 review
2 of 5 stars Reviewed December 31, 2014 via mobile

I arrived at the hotel to find that it was situated much firther from the actual city center than the website had lead me to believe. As an enthusiastic supporter of Marriott hotels, owning a timeshare at the Kauai'i location, I quickly found that the standards are extremely different for the european locations. I expected luxury; what I got was... More 

Was this review helpful? Yes
Sandra H, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear Family Nedschneebl, thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Heidelberg Sincerely, Guest Relations Manager More 

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Additional Information about Marriott Heidelberg Hotel

Address: Vangerowstrasse 16, 69115 Heidelberg, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marriott Heidelberg Hotel 4.5*
Number of rooms: 248
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Also Known As:
Marriott Heidelberg
Heidelberg Marriott
Hotel Style:
#8 Luxury Hotel in Heidelberg
#11 Family Hotel in Heidelberg
#14 Business Hotel in Heidelberg
#16 Romantic Hotel in Heidelberg

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