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Marriott Heidelberg Hotel

4.5 of 5 Vangerowstrasse 16, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Marriott Heidelberg Hotel
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493 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Juan, Philippines
Top Contributor
64 reviews 64 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was quite nice. Rooms were acceptably appointed. Nice view of the lake. It was our last hotel stop before leaving the next day out of Frankfurt Airport. The beds were quite firm. Just the way we like it. Not much places around it though like restaurants or convenience stores. The staff were just okay. But compared to the... More 

Was this review helpful? Yes
HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear yokolok, Thank you very much for reviewing your stay with us at TripAdvisor. We are very sorry that you have been facing so many challenges in all areas of the hotel during your stay and we apologize for any inconvenience caused. The satisfaction of our customers is our highest aim and we are truly sorry that in your case... More 

Keller, Texas
Top Contributor
219 reviews 219 reviews
19 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff was great from the moment we checked in. We arrived early and they gave us our room. When we were checking out they gave us a late check out so we could visit the Christmas markets. The hotel is about a 10 min walk from the tram stop, so fairly convenient location. The rooms are good but more typical... More 

Was this review helpful? Yes
HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear Deac83, Thank you very much for taking the time to rate your recent stay with us on TripAdvisor. We are glad that you enjoyed your stay with us and were delighted to read your commending words in regards to our staff. We would certainly like to welcome you back anytime for another stay at the Heidelberg Marriott Hotel. Kind... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights at the Marriott Heidelberg, the town is beautiful and the hotel is located right on the river. The walk into town is around 20 mins, as has lovely views ! In terms of the Hotel the breakfast and restaurant are lovely and the food really good ! but the rooms are very run down and... More 

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HeidelbergMarriott, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear Rakman70_ It is a pleasure to read all your nice comments about our staff and services at the hotel, all we aim for it is to provide excellence in service and we are delighted to see that we have met your expectations. I am sorry to see that you did not like the decoration of our rooms, please do... More 

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The hotel is located not too far from the city centre right near the river. The location is nice but the rooms are very run down. Lights not working. Shower head wouldn't stay up, window wouldn't close properly, badly cracked tiles. The place is clean and suitable for one or two nights if you get a good price. Just don't... More 

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HeidelbergMarriott, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear geoffro123, Thank you very much for sharing your experience at the Heidelberg Marriott Hotel and for leaving such lovely comments about our staff and services. Please accept my apologies for the inconvenience in your room, we certainly shared this information with our maintenance department. We hope to welcome you back in the future, maybe in Summer when you can... More 

Netherlands
Top Contributor
151 reviews 151 reviews
40 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Although our experience at the Marriott Heidelberg was positive, the hotel's time for a makeover is certainly coming up: the decor and facilities could definitely do with a facelift. We visited the restaurant for dinner and were underwhelmed by the service which was remarkably slow as they seemed rather understaffed. Staff at the reception were friendly and the parking facilities,... More 

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HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear heodeza, Thank you for taking the time to post a review of your recent stay at the Heidelberg Marriott Hotel on TripAdvisor. We are glad that you enjoyed the friendliness of our staff at the Front Desk and apologize for any inconvenience caused during your dinner experience. We have certainly shared your comments for review with the Restaurant Management.... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

I arrived at the hotel to find that it was situated much firther from the actual city center than the website had lead me to believe. As an enthusiastic supporter of Marriott hotels, owning a timeshare at the Kauai'i location, I quickly found that the standards are extremely different for the european locations. I expected luxury; what I got was... More 

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Sandra H, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear Family Nedschneebl, thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Heidelberg Sincerely, Guest Relations Manager More 

North Apollo, Pennsylvania
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is one of the best Marriott's I've ever stayed in (and I stay in them all the time). The front desk staff was very friendly and we were introduced to the manager upon completion of our registration...we felt like royalty! As expected, the room and bedding were up to Marriott's high standard! (I get the best night sleep... More 

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HeidelbergMarriott, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear Shellbow, Lovely to read your comments about our staff and our services. Thank you for sharing your experience with other travelers and leave this positive review about us. We are glad that once again you have enjoyed your stay at the Marriott Hotels, we are delighted to see that we have meet the expectations of a loyalty guest like... More 

Orlando, Florida
Top Contributor
338 reviews 338 reviews
52 hotel reviews
147 helpful votes 147 helpful votes
4 of 5 stars Reviewed December 25, 2014

My family and I stayed here for one night as we began our European vacation. Very impressed by the staff. Everyone spoke excellent English and were genuinely customer focused. I'd like to give a special shout out to Christina, a lovely British woman in housekeeping, who went far above and beyond to look after us and make sure we had... More 

Was this review helpful? Yes 1
HeidelbergMarriott, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear Mr, David G, Thank you very much for sharing your opinion about your stay at the Heidelberg Marriott Hotel. All we aim for it is to provide excellence in service and your kind comments about our staff reflect so. We wish you a pleasant vacation around Europe and the entire staff here wish you all the best for the... More 

far away
Top Contributor
112 reviews 112 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 22, 2014

We stayed two nights in Heidelberg, which is a very nice city. The Marriott is in a great location, right on the river. It was a pleasant 15-minute walk to the center of town and the Christmas Market was doing great business. The hotel is clean and well-maintained. The rooms are small, but have a nice bay window overlooking the... More 

Was this review helpful? Yes
HeidelbergMarriott, Guest Relations Manager at Marriott Heidelberg Hotel, responded to this review

Dear nznorm, Thank you very much for leaving such lovely comments about our hotel, it is much appreciated. Our hotel has unique location being the only hotel in Heidelberg on the river side. We all thank you sincerely for staying with us and we are glad you have enjoy our historical city. Kindest regards Guest Relation Manager More 

Moscow, Russia
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 21, 2014

First class hotel, although a bit difficult to find when you are going on foot. For business travellers: hairdryer and iron are in the room, as well as schampoo and shower gel. The door locker was not very good.

Was this review helpful? Yes
HeidelbergMarriott, Guest Relations at Marriott Heidelberg Hotel, responded to this review

Dear ZakharovaMV, Thank you very much for your positive ratings regarding a stay earlier this year at the Heidelberg Marriott Hotel. We are glad that our facilities have been up to your expectations and especially appreciate your high ratings in regards to our service. We would be glad if we might welcome you back anytime in the near future. Kind... More 

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Additional Information about Marriott Heidelberg Hotel

Address: Vangerowstrasse 16, 69115 Heidelberg, Baden-Wurttemberg, Germany
Location: Germany > Baden-Wurttemberg > Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marriott Heidelberg Hotel 4.5*
Number of rooms: 248
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Also Known As:
Marriott Heidelberg
Heidelberg Marriott
Hotel Style:
#8 Luxury Hotel in Heidelberg
#12 Business Hotel in Heidelberg
#12 Family Hotel in Heidelberg
#17 Romantic Hotel in Heidelberg

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