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Heidelberg Marriott Hotel

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Vangerowstrasse 16, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Heidelberg Marriott Hotel
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Heidelberg Marriott Hotel
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Heidelberg Marriott Hotel
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525 reviews from our community

Traveler rating
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    254
    96
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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  • Portuguese first
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Fort Wayne, IN
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We're on a whistle stop tour of Germany. This was the first chain hotel we reserved and after reading the reviews I was skeptical --- even leery of this place. Let me shoot down some stuff I read: 1. The parking garage is very nice. We had absolutely no problem parking a mid-sized SUV -- plenty of parking places and... More 

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Rotterdam, Holland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This is a very practical hotel: if you arrive by car, you can park under the hotel and you have all the facilities you need (such as a decent restaurant, bar, swimming pool and business lounge). This a typical business hotel that caters for large meetings. Located overlooking the river, the city centre is a few miles away but the... More 

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HeidelbergMarriott, Guest Relations Manager at Heidelberg Marriott Hotel, responded to this review

Dear Mr. dutchtraveller77, Greetings from the team at the Marriott Heidelberg Hotel. Thank you for sharing your experience with the TripAdvisor community. We are glad we have all the facilities you wished however I am sorry that you have the impression that we are standardized. We are a large team from different cultures and we put a lot of effort... More 

Fairfax, Virginia
Top Contributor
56 reviews 56 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We spent just one night here and there were many things we loved about this hotel. The only room available when we booked was a junior suite which turned out to be amazing. A comfortable bedroom with Marriott's usual excellent bedding, a spacious bath with high-end amenities, a living/dining room that was huge, and a large expanse of glass that... More 

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HeidelbergMarriott, Guest Relations Manager at Heidelberg Marriott Hotel, responded to this review

Dear HappyWanderer023: Thank you very much for taking your time to share your experience at the Marriott Heidelberg Hotel. We are glad that you have enjoyed your suite as well our executive lounge. As you said, after visiting all the sightseen in Heidelberg, it is important that there is a comfortable home to come to. I have shared your nice... More 

Stavanger, Norway
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Large rooms with a nice view over the river, but in general the hotel seems to be in need of upgrading and renovation. Very professional staff at the reception, change of room due to noise from the nearby elevator was no problem. I would chose this hotel on business, where the somewhat anonymous marriott style is welcomed, but not on... More 

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Zurich, Switzerland
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you like to stay in a hotel that is overrun by (loud) Japanese tourists, then go ahead and book the Marriott. Nothing against Japanese tourist, but 3 full buses are checking in at the same time and keeping the elevators occupied, It then takes a long time to get to your room or get some attention from the receptionists.... More 

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HeidelbergMarriott, Guest Relations Manager at Heidelberg Marriott Hotel, responded to this review

Dear Adriana V: Please accept my most sincere apologies for the inconvenience of the Internet, on the 2nd of May we have had the Internet down due a technical issue, 4 technicians were changing the equipment to have Internet as soon as possible. Of course this was an one time off issue and we are sorry that you were affected.... More 

Abu Dhabi, United Arab Emirates
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Not the usual marriott experience. Hotel needs renovation badly. Staff not very experienced - booked a king size bed with extra pillows - had to change two rooms before I got the right room. When came back at night didn't find any extra pillows. Called "At Your Service" but said that housekeeping are not available now!! Although I am an... More 

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HeidelbergMarriott, Guest Relations Manager at Heidelberg Marriott Hotel, responded to this review

Dear Mr. Batoul, Thank you for staying with us and sharing our experience with us. Please accept my most sincere apologies for the inconvenience of moving rooms, your reservation did not have the information that you wanted a room with a king-size bed, as you check in really early in the morning, my colleague make sure that you have a... More 

Munich, Germany
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed 1 night and were generally satisfied. The price for the hotel was a bit high and the prices in the Restaurant were extremely high. The room was good and clean, however there was no safe. It is a good, long walk to the old town so we were happy to use the boat taxi in the back of... More 

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HeidelbergMarriott, Guest Relations Manager at Heidelberg Marriott Hotel, responded to this review

Dear William B, Thank you for sharing your experience in our hotel with the trip advisor community. We are glad that you have enjoyed your stay with us and that you could take the opportunity to take the boat taxi from our hotel to the old bridge. It is the best attraction in Heidelberg, getting to the castle and in... More 

Zurich, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

This Marriott is not brand new, and even though in good shape - older facilities sometimes create challenges. When they emerge, it all boils all down to service, and what people do to deal with them... And in this regard, I am happy to confirm that this Marriott is exceptional! My sincere thanks and appreciation to Mr. Juraschek and Mrs.... More 

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Switzerland
Top Contributor
76 reviews 76 reviews
76 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed April 12, 2015

We did along-weekend trip to the region back in August last year, and chose Marriott Heidelberg as it seemed to be the best option in that price range, out of the hotels that had availability during the days of our stay. We had positive experiences from other Marriotts in the past, but this one left us with no real memories.... More 

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HeidelbergMarriott, Guest Relations at Heidelberg Marriott Hotel, responded to this review

Dear Hernan_y_Tinan Thank you very much for rating your stay at the Heidelberg Marriott Hotel on Tripadvisor. We are very sorry that the location of our hotel as well as staff and housekeeping service have not been up to your expectations. While our hotel is not located directly in the centre of Heidelberg, our guests are certainly benefiting from the... More 

Fontainebleau, France
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed April 9, 2015

Friendly staff, nice service. Nice surroundings. Nice breakfastbuffet. Nice rooms. Why do i need to write minimum 200 caracters about a hotel i stayed in for 2 nights. I have no need to write an essey.

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