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Hotel Hollaender Hof

Certificate of Excellence
3.5 of 5
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Neckarstaden 66, 69117 Heidelberg, Baden-Wurttemberg, Germany
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1 room 1 adult
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379 Reviews from our TripAdvisor Community

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Northampton
Level Contributor
227 reviews
225 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed during a driving tour. The parking was not far away. We were warmly welcomed and shown to our room The traditionally furnished room was comfortable We had paid extra for the view and Air Con The view was beautiful Excellent staff

Helpful?
Thank BasilsTravels
London
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is just where you want to be..however the pleasure ends when you enter..extremely drab with funereal service...mournfully greeted by an elderly receptionist..who needs a hotel hospitality refresher course. Rooms clean but gloomy, again, the view is the best bit. Attempting to have breakfast, a tall lady barred us from entering, I was curtly informed breakfast was finished, at... More 

Helpful?
Thank Spamsunday
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear Spamsunday, Thank you very much for having rated our hotel and services here on tripadvisor. We are glad you enjoyed our unique location in the historic heart of Old Town Heidelberg opposite the Old Bridge and directly adjacent to Europe’s largest pedestrian area. We are more than sorry and very surprised to hear you did neither like our hotel’s... More 

Raleigh, North Carolina
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in an excellent location in the old city of Heidelberg. It faces the Neckar River just beside of the Old Bridge. We stayed in this hotel for 3 nights in January 2016. What we liked about the hotel: 1) The reception staff were excellent and very helpful in giving advice on how to navigate around, where to... More 

Helpful?
Thank Vivian F
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear Vivian F, Thank you very much for having rated our hotel here on tripadvisor in such a positive way. We are very happy to read you enjoyed your stay with us and liked our excellent and very friendly staff members, the discount price on parking as well as our unique location in the heart of historic Old Town Heidelberg,... More 

Midlands
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed a few nights in single room on 2nd floor. The bed was a double size and duvet lovely. Bathroom well lit and very clean. Reception staff very friendly and courteous. Also gave me a kettle for room as love my tea/coffee...there is a hot drinks dispenser in Reception Lounge which my visitors really enjoyed and the fact there is... More 

Helpful?
Thank StressBelle
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear StressBelle, Thank you very much for having rated our hotel and services here on tripadvisor in such a brilliant way. This is more than appreciated. We are thrilled to read you thoroughly enjoyed your stay with us and liked your room, our very friendly and courteous staff members as well as our hotel's homely athmosphere. Great to hear you... More 

Prague, Czech Republic
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My mother and I have been travelling germany and austria together and have found the customer service everywhere is horrible. This hotel was a breath of fresh air with very friendly staff who go above and beyond for you with out needing to be asked. would recoommend this hotel

Helpful?
Thank Kate_Laurena92
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear Kate_Laurena92, Thank you so much for having rated our hotel and services here on tripadvisor in such a brilliant way. This is more than appreciated. We are thrilled to read you thoroughly enjoyed your stay with us and especially liked our very friendly staff members. If you re-visit Heidelberg in the future we will be more than happy to... More 

Dusseldorf, Germany
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Loved the vista over the bridge, the room was comfortable and clean if not a tiny bit dated. Really helpful reception staff who recommended a car-park a short walk away that we got a special rate for, great. Annoying that they wanted you to surrender your key when you went out.

Helpful?
Thank giant56
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear giant56, Thank you very much for having rated our hotel and services here on tripadvisor in such a positive way. We are thrilled to read you enjoyed your stay with us and liked our great location in the historic heart of Old Town Heidelberg as well as your comfortable room combining traditional style with modern spirit given the fact... More 

Chicago, Illinois
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We had a view of the fireworks from our window. They were really wonderful for me and my 8-year-old daughter. The room was clean, but small, with just a shower. I knew this would be the case and this was an inexpensive hotel. The bed was uncomfortable. The breakfast was good but not the best we had during our two-week... More 

Helpful?
1 Thank CityMomChicago
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear CityMomChicago, Thank you very much for having rated our hotel and services in such a positive way. Great to hear you enjoyed watching the fireworks from your room overlooking the Old Bridge and the Neckar River, our unique location right in the historic heart of Old Town Heidelberg as well as the close proximity to all major Heidelberg sights.... More 

Sussex
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

Right next to the river and the old Bridge, in the heart of the old town. We had a lovely room overlooking the river with a great view of the new year festivities. These have to be seen to be believed. We found them best seen from indoors though. There is no organised fireworks display in Heidelberg. Instead, thousands of... More 

Helpful?
Thank SussexSmithy
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear SussexSmithy, Thank you very much for having taken your time to rate our hotel and services in such a positive way here on tripadvisor. We are more than happy to read you thoroughly enjoyed staying with us and liked our brilliant location right in the historic heart of Old Town Heidelberg as well as your room overlooking the Neckar... More 

London
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 31, 2015

Such lovely, hospitable hotel staff who were very welcoming and made sure our stay was perfect. The location of the hotel couldn't be better - next to the Alte Bruecke which takes you to the Philosopher's Walk and the old Town for restaurants, bars and the castle! Basic hotel in terms of amenities and would have preferred a double bed... More 

Helpful?
Thank clarewayne842
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear clarewayne842, Thank you very much for having rated our hotel and services here on tripadvisor in such a brilliant way. This is very appreciated. We are thrilled to read you thoroughly liked staying with us and enjoyed our lovely and hospitable staff members, our unique location right in the historic heart of Old Town Heidelberg as well as the... More 

Chicago, Illinois
Level Contributor
121 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed December 28, 2015

The hotel does have a wonderful location, walking distance to everything in the center of town and some rooms look over the Neckar River. The rooms are very clean, but basic. The hotel could use some desperate updating as most furnishings probably date to the 70s or earlier. Some rooms are tiny, but this is Europe after all. Staff was... More 

Helpful?
Thank KidsAreATrip
Mitarbeiter H, Leiter Öffentlichkeitsarbeit at Hotel Hollaender Hof, responded to this review

Dear KidsAreATrip, Thank you very much for having rated our hotel here on tripadvisor. We are happy to read you enjoyed our unique location right in the historic heart of Old Town, right next to one of Heidelberg's major landmarks, The Old Bridge, and directly adjacent to Europe's largest pedestrian area with many shops and restaurants. Due to this special... More 

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