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Crowne Plaza Heidelberg

4.5 of 5 Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Certificate of Excellence 2014
Crowne Plaza Heidelberg
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Crowne Plaza Heidelberg
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559 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Anderson, South Carolina
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I enjoyed and recommend Crowne Plaza Heidelberg for 3 main reasons: 1) Location : I arrived at the Hauptbahnhof (main train station), the Crown Plaza is a 15-20 minute walk (but you can also take the buses and trams as well!). It is also a short walk to Bizmarckplatz which is the start of the Altstadt (old town), there is... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Roy L, Thank you very much for taking the time to write this detailed review on Tripadvisor. I am pleased to see that you have enjoyed all the different facilities to the fullest and had an overall satisfying stay. We are sorry to hear that you found the rate of our American breakfast buffet to be too expensive. Due... More 

Australia
Top Contributor
55 reviews 55 reviews
40 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at Crowne Plaza for 3 nights to attend the Christsmas Markets and see the sights of Heidelberg. I have to say that I didn't think Heidelberg was as big as it was. The Satnav unfortunately took us up to the train station when first driving in. My husband went into the Information centre and advised... More 

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Bells54, Thank you very much for taking the time to evaluate our hotel. We are very happy to read that you found our staff to be very helpful and friendly. Should you ever visit Heidelberg once again, and we have the pleasure of you staying with us, you can also use the other enlisted address on our hompage, Bahnhofstrasse... More 

Canberra, Australia
Contributor
16 reviews 16 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night and the hotel was clean and comfortable. Rooms are on the smaller side when travelling with a family but bearable. It's a short walk to the city centre and a good 20-30 minute walk to the Christmas markets but well worth the effort. Heidelberg castle is spectacular but I don't think walking distance. Concierge... More 

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hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear rachellee122, Thank you for taking time to write this 4 star review. It is a pleasure for us to read, that you have enjoyed your stay at Heidelberg. As our parking is a public parking lot, we unfortunately are not able to influence these rates. Nevertheless, please be informed, that it is also possible to park at one of... More 

sandersville
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great place, delicious breakfast, big queen beds, bathroom with shower curtain, limited TV English stations, close to shopping and restaurants. Mini-bar available. Iron and ironing board in room, Ice machine on the floor, free room safe, No free wi-fi. I was reminded of how hotels are in the United States. I liked this hotel.

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hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear angeldee52, Thank you very much for rating your stay with 5 stars. It is a pleasure for the entire team to read about your recently experiences during your stay. Furthermore I am happy to inform you that WiFi is complementary since 01.01.15, also due to several guests comments on that topic. We hope to see you again soon. Best... More 

Contributor
17 reviews 17 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I were not staying as guests in this particular occasion, but it's very much worth mentioning the excellent Christmas buffet lunch that the hotel put on and which we all attended on December 25th. I actually booked in advance from Sydney Australia some weeks prior to our visit to Heidelberg, as I was familiar with the excellent... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Oljon, Thank you very much for taking time to write this outstanding beneficial review. It is a pleasure for me and my team to read about your completely satisfying lunch experience during the Christmas days. Especially our Headchef and all Food & Beverage staff members see your statement as a pleasant compliment and appreciation of their daily work. As... More 

Versailles, France
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had an excellent stay at the Crowne Plaza Heidelberg. We stayed for 2 nights with our 5-year old daughter who had a bed in the room for no supplement. The wellness center was a real bonus to our stay ; we all loved the swimming pool and jacuzzi. The fitness center is accessible with your room key 24/7 -... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Olivia L, Thank you very much for taking time to write this review. I am pleased to see that you have enjoyed all the different facilities to the fullest and had an overall completely satisfying stay. We are looking forward to welcoming you again, soon. Kind regards Koren Yueksel General Manager More 

Amstelveen, The Netherlands
Top Contributor
61 reviews 61 reviews
30 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I booked this hotel through the IHG site and the price was a surprise for the quality of a Crowne Plaza and I thought that something could be wrong. Nothing wrong - we arrived and got upgraded to a huge studio room. The room was perfect, as the rest of the hotel. Breakfast was really good. Swimming pool was nice... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Mr. Mauricio A., Thank you very much for taking time to write this 5 star review. It is a pleasure for me and my team to read that you have enjoyed your stay to the fullest. We are looking forward to welcoming you again, soon. Kind regards Koren Yueksel General Manager More 

Houston, Texas
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I enjoy staying in IHG properties, and this one was not different on that account. It was a good hotel reasonably priced and centrally located to the Old City. That being said, there was just something about it that caused it to not quite rate as excellent. The front staff was very helpful, bordering on exceptional, but the wait staff... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Michael F., Thank you very much for taking time to write this review. I am glad to hear that you have enjoyed your stay with us. It is very nice to read that you especially were satisfied by the central location as well as our front office staff. Your next stay at Crowne Plaza Heidelberg City Centre we would... More 

Dubai, Dubai, United Arab Emirates
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 22, 2014

We booked through the hotel website. The hotel is part of IHG group, which I am a member of, and they gave me an upgrade from a deluxe room to a studio which is very spacious though the bathroom has awkward shape. So make sure to sign up for membership before booking. We have club access which is unnecessary actually... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Gretel E., Thank you very much for taking time to write this review. I am glad to hear that you have enjoyed your recognition as an IHG Rewards Club Member at the fullest. Furthermore it is very nice to read that you were completely satisfied concerning the breakfast as well as the helpful front office staff. We are looking... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 15, 2014

This is a 'OK' hotel, nothing special, a little drab, but clean and the staff are friendly and helpful. If you are looking for the charm and character of a hotel befitting the old town of Heidelberg, I would look elsewhere.

Was this review helpful? Yes
hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear jfp123809, thank you very much for taking time to write a review on Tripadvisor. It is great to read that you were satisfied with our staff and the service of the Crowne Plaza Heidelberg City Centre. I hope you had a chance to enjoy our nice location and to explore the romantic old town, our sights and the great... More 

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Additional Information about Crowne Plaza Heidelberg

Address: Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Heidelberg 4.5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza
Hotel Style:
#5 Luxury Hotel in Heidelberg
#8 Business Hotel in Heidelberg
#9 Family Hotel in Heidelberg
#15 Romantic Hotel in Heidelberg

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