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Crowne Plaza Heidelberg

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Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Crowne Plaza Heidelberg
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Crowne Plaza Heidelberg
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588 reviews from our community

Traveler rating
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    82
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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  • Dutch first
  • English first
  • French first
  • German first
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San Francisco
Top Contributor
109 reviews 109 reviews
96 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As most reviews pointed out, CP Heidelberg is conveniently located in a central yet less busy section of Heidelberg. Some may consider it far from downtown square but it is only 3-5 min. walk and I found it quite ideal. The Frankfurt-Heidelberg airport shuttles stop RIGHT OUTSIDE. How wonderful it is to check out at the last minute and your... More 

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Le Mesnil-Esnard, France
Contributor
13 reviews 13 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed two nights in room 256 (April 2015). Our room (ca 25 m2) was comfortable with a good bed and all attributes of a 4-star hotel. The hotel has a swimming pool and sauna/Hamman facilities. The space around the swimming pool was reduced and somewhat crowded and noisy, whereas the sauna/hammam space was a lot more quiet and comfortable.... More 

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Jean C, Thank you very much for taking the time to write a review on TripAdvisor of your recent stay at the Crowne Plaza Heidelberg City Centre. It is wonderful to read that you have enjoyed your stay, our hotel facilities and service, as well as your hotel room. We appreciate your valuable comments and look forward to welcoming... More 

Wettingen, Switzerland
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at this hotel for one night for a city-break in Heidelberg. The hotel is very nice and central, the room was sparkingy clean, cosy and quiet, with a comfortable bed. The breakfast buffet was amazing and hands down one of the best ones I've had in German hotels so far. Loads of fresh fruit and baked goods. The only... More 

Was this review helpful? Yes 2
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Robson0112, Thank you very much for your review on tripadvisor. We are very pleased to read that you enjoyed your stay with us. We put a lot of worth on our guest’s satisfaction and it is wonderful to see that our hotel, staff and offers have left such a good impression on you. Unfortunately, due to our central location... More 

Little Rock, Arkansas
Top Contributor
58 reviews 58 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of this hotel is excellent. Close to the train station, and very close to the altstadt. Service was excellent. Our room was very clean and spacious. Loved that they had a flat rate of about 10 euro for contents of the minibar.

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear PrincessPeach1114, Thank you very much for writing this wonderful review. It is a pleasure to read that you enjoyed your stay with us. Your feedback concerning our service and location is a great motivation to us. We are looking forward to welcoming you again in the future. Kind regards. Koren Yueksel. General Manager. More 

Senior Contributor
32 reviews 32 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It was supposed to be an excellent rating! Was super glad when hotel staff offered free upgrade to a club room since the standard room could not accommodate requested baby cot & our 2 huge luggages. Location was perfect - within walking distance to the old town shopping district. I only wished there was some help with our many luggages... More 

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear esBONde, Thank you very much for your great rating. We are glad to read that you enjoyed our location and the free upgrade. Please feel free to contact our front office by your next stay regarding help with your luggage. We generally do not have staff that is solely responsible for luggage, but it can always be arranged that... More 

Giza Governorate, Egypt
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel has a great location, staff are very helpful and friendly. With good free internet connection. Rooms and room service is very good. The hotel is near most of the attractions and shopping areas.

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear BassemYoussef, Thank you very much for your wonderful review and rating. It is such a pleasure to read that everything was to your absolute satisfaction. We look forward to welcoming you again soon in the Crowne Plaza Heidelberg City Centre. Kind regards. Koren Yueksel. General Manager. More 

Birmingham, United Kingdom
Contributor
20 reviews 20 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is in centre of Heidelberg but a good walk along the main shopping area to the other end of the town where the castle and touristy square is. However a good base. Def four star hotel . Bathrobes , tea and coffee, free water, pillow menu, toiletries,English channels etc. clean rooms the only thing would say Is at... More 

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear AEPM, Thank you very much for this great and detailed review on TripAdvisor. It is nice to read that you liked our hotel and services as well as our location. Yes, saunas in Germany are traditionally visited nude and this is also a requirement for being able to use the sauna area. Regarding the hygiene there are no issues,... More 

Tel Aviv, Israel
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is my second stay at this hotel. The room is OK. a bit dated, but very clean. For IHG platinum members you get the minibar included in the rate, which is quite cool. Wifi was't good, I had troubles connecting from my iPad. Breakfast was great. however, the value for your money is not that great - around 150... More 

Was this review helpful? Yes 1
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Austrian Airlines, Thank you for taking the time to write a review on TripAdvisor. It is a pleasure to read that you enjoyed our minibar offer for IHG platinum members. We last renovated our rooms in 2008 and we are always thankful for feedback regarding potential improvements. The opinion of our guests is very important to us. Unfortunately we... More 

Belgium
Top Contributor
78 reviews 78 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 19, 2015 via mobile

i have to say average as I have been disappointed with two items: - valet parking... In the morning when I did check-out, there was no one available to get my car... It took almost half an hour to get it delivered! - room service... I ordered a simple pepperoni pizza and this was not even cooked enough! Barely eatable,... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Mr. Serge de Bock Thank you very much for taking time to write this review. We are happy to read that you have enjoyed our extensive breakfast buffet and services. Though we regret that the parking as well as the room service have impacted your overall satisfaction in a negative way. After verifying with our head chef we apologize... More 

Gurgaon, Haryana, India
Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 14, 2015

Probably the best hotel in the area. The staff is super efficient. The rooms are nice and cozy. The breakfast had a nice spread with good choice in vegetarian too. We paid around 20-22 Euros for the 24 hours parking which seem to be on the steeper side but then hiedelberg is not exactly cheap especially given the location of... More 

Was this review helpful? Yes 1
hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Ashwani G Thank you very much for writing this amazing review. It is a pleasure for us to read, that in your opinion we are even the best place to stay in Heidelberg - this is what the whole team strives for on every day. We are looking forward to welcoming you on a regular basis in the future.... More 

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