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Crowne Plaza Heidelberg

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Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Crowne Plaza Heidelberg
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757 Reviews from our TripAdvisor Community

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Switzerland
Level Contributor
111 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is located close to the centre of town and has an own parking (entrance at the side). It's at a busy road but I never experienced noise issues. Checking effective and businesslike; rooms of proper size as per standard of Crown Plaza, therefore good. Bathroom offered everything one needs. Breakfast was good too. Had a meal in the... More 

Helpful?
Thank WBastiaan
Munich, Germany
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Very good and quiet hotel, like almost any other in the Crown Plaza chain. Good location - very close to the old city. The restaurant is a bit more expensive than expected. However, if you try to find any decent place to eat around after 8 p.m., you hardly find an alternative. Free wi-fi, but a bit slow in evenings.... More 

Helpful?
Thank Vladimir T
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear Vladmit T., thank you very for your review of our hotel. I am pleased to hear you enjoyed your stay with us and liked especially the central location of our hotel.  We hope you will visit us again. Kind regards Victoria Steiner Executive Assistant Manager More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

In doing an online booking, I requested and received confirmation of a Queen Room for my two nights. Unfortunately I was given what appeared to be a standard double but even that was small as a standard room. I mentioned it at reception but they didn't show any real interest at all. Also parking is ridiculously expensive. When making an... More 

Helpful?
Thank Bek B
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear "Bek", thank you very much for your recent stay with us and also for your comment on Tripadvisor. It is really unfortunate that your stay was not the way you were expecting. The fee for the parking garage is listed on our hotel homepage. We will check with booking.com to also list the price for the garage on their... More 

La Coruna, Spain
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent facilities, room, restaurant, SPA, Bar area, all spotless and beautifully run by a great team of professionals. Sympathy, kindness and willingness in all members of the Staff with whom we contacted. Very grateful to everyone, especially Mr. Daniel, who welcomed us beautifully and Mr.Frank Schwartz for their invaluable help. I feel do not remember the rest of the names... More 

Helpful?
Thank carlosarm
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear "Carlosarm", thank you so much for this amazing review. We are pleased about all the compliments. We always try to go the extra step for our guests. I will share your comment with the team to show them that it is worth it. The entire team is looking forward to your next stay with us. Thank you again! All... More 

New York City, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for a week for a business visit. Breakfast buffet is spectacular. The down duvet on the bed is cozy. The complementary aromatherapy sleep kit -- pillow spray and pulse-point fragrance is a comfort. The staff speaks English well and is very accommodating -- especially for wake-ups calls at early hours and arranging for taxis as needed. When I... More 

Helpful?
1 Thank Cathy C
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear Cathy, thank you very much for your positive review on Tripadvisor! We are happy that you had a great experience with us and liked your room and our breakfast buffet. We are looking forward to your next stay with us. Warm regards from Heidelberg Victoria Steiner Executive Assistant Manager More 

Yarra Valley, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This was one of our stops throughout Europe (myself and three teenagers). The room was spacious and adequate for our needs with wifi, Tv etc. I found the long circular corridor to get to the room a bit like a maze, not sure why hotels are designed like that? While reception staff are courteous, their suggestions on where to eat... More 

Helpful?
Thank MH1776
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear MH1776, Thank you very much for taking the time to write a review on TripAdvisor of your recent stay. It is nice to hear that you enjoyed your room and liked our breakfast buffet. We are very sorry to read that your stay was not as you expected. All our staff members are keen to offer our guests a... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is at most a 3 star. It's situated about 30 minutes walk from the old town. There are some good restaurants nearby (Hugo's and Da Vinci) but the restaurant in the hotel is empty every night. With main courses about €23 for basic far it's not a surprise. Service is very poor - we were told there was... More 

Helpful?
Thank Dieter2012
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear "Dieter 2012", thank you for review on TripAdvisor. We are sorry to read that you were not fully satisfied. We have a direct shuttle next to the hotel to Frankfurt airport which departs 11 times a day. A shuttle to Hahn airport is offered by the "Hahn express" and departs from main station Heidelberg 4 times a day to... More 

Asia
Level Contributor
242 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We just needed a night stop over so chose this property. Typical big chain hotel --- nice beds --- good service --- clean --- fantastic breakfast --- central location Very good value for the money - I can recommend this property

Helpful?
Thank Inukshukasia
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear Inukshukasia, thank you very much for taking the time to write a review on TripAdvisor of your recent stay at Crowne Plaza Heidelberg City Centre. It is wonderful to read that you have enjoyed your stay, our hotel facilities and service, as well as your hotel room. It would be such a pleasure for us to be able to... More 

Boston
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent 3 nights in Heidelberg shortly before Christmas. We arrived early and they were very kind in letting us check in to one of our 3 rooms early. Rooms were very clean, well appointed and comfortable. The facilities are nice. Gym is very reasonable in size for a city hotel. As is the indoor pool. It was quite lovely. The... More 

Helpful?
Thank aterenzio
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear aterenzio, thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us and were satisfied with your room, the gym and pool and also liked our breakfast buffet, We hope you will visit us again. Kind regards Victoria Steiner Executive Assistant Manager More 

Almere, The Netherlands
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

Hotel is part of a large chain. Hotel and room is exceptionally clean and tidy. Coffee making machine in room (which also makes hot chocolate and tea). Staff are very pleasant and helpful. Hotel is a short walk from the pedestrian precinct shopping street and the old town.

Helpful?
Thank Bruce F
hdy907, Manager at Crowne Plaza Heidelberg, responded to this review

Dear Bruce F., thank you very much for taking the time to write a review on Tripadvisor. Thank you very much for taking the time to write a review on Tripadvisor. We are happy to read that you enjoyed our cleanliness and central location in Heidelberg. It is also nice to read that our staff left a good impression to... More 

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