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All 79 Heidelberg hotels

Crowne Plaza Heidelberg

4.5 of 5 Hotel   |   Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Ranked #14 of 79 Hotels in Heidelberg
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Brusselslady Brussels
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530 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brussels
Top Contributor
62 reviews 62 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is located at walking distance of the old town. The hotel seems somewhat outdated at first site, however rooms are well appointed. Friendly check-in, emphasize on priority club members, breakfast is good. Parking in the surrounding streets is free during weekends, as from Saturdays at 2pm.

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Calgary, Canada
Top Contributor
119 reviews 119 reviews
38 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently spent a week at this hotel for a business conference. And though I was a little disappointed that the hotel was "American style", I was rapidly won-over by the hotel's other charms (the pool area is wonderful). The staff in all departments were of the highest standard. I particularly enjoyed the food and beverage services; they were very... More

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London
Top Contributor
116 reviews 116 reviews
30 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There is nothing not to like. The reception areas are warm and spotlessly clean, the rooms are comfortable and well equipped and again very clean and the breakfast was great - lots of choice including freshly made omlettes. The location is excellent too - just off Bismarke Platz so great for getting the tram or bus and right at the... More

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear w62, thank you very much for taking time to write an amazing review on Tripadvisor. We are glad that you had a great stay at the Crowne Plaza Heidelberg City Centre and that you enjoyed our well equipped guest rooms and that you experienced cleanliness all over the hotel. I am very proud of my housekeeping team that takes... More

Maryland, USA
Top Contributor
56 reviews 56 reviews
53 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our IHG platinum status was recognized with an upgrade to a studio room. The room was oversized with 2 queen beds, 2 comfort chairs, a large table and abundant storage space. The bathroom was average size with a shower/tub combo. It was well-maintained. The air conditioning was on but did not work particularly well. (I think it would have been... More

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear PickyAboutHotels, thank you very much for taking time to write a 4 star review on Tripadvisor. It is lovely to read that you think our hotel is probably the nicest one in Heidelberg. We do our best to recognize our IHG Rewards Club Members and like to benefit them with nice extras. We are very proud of our team... More

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As someone that stays away a lot on business trips this hotel was a big disappointment. it does not even get the basics right. The breakfast was overcooked and not replenished frequently. They had allocated our table at lunch time to another party. The service at lunchtime was slow, leading to long queues. The catering in the conference I was... More

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IHGCare, Guest Relations Manager at Crowne Plaza Heidelberg, responded to this review

Dear businessfirst_10, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare More

Sverige
Top Contributor
102 reviews 102 reviews
34 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is indeed well equipped, pool, gym and so on. It is a nice hotel. However, it relation to its stars and its reputation I am not very impressed. You can see that it was not redecorated yesterday. The hotel charge you for wifi access (it isn't 1990ies anymore). The breakfast is really nice but still, things in open... More

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear MrMattias, thank you for taking time to write a review on Tripadvisor. We are glad that you enjoyed our Full American Breakfast buffet and thank you for the advice regarding the freshness of the food. I will initiate an internal training to make sure that our high standards are met at all times. We hope you also had a... More

Ghent, Belgium
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 22, 2014

Great hotel for business purpose. After a hard day of work you can enjoy and relax in the sauna or pool. Next to that the hotel rooms are ok and have everything you need. It is also not so for from the centrum of Heidelberg (10min walk)

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Nick T, thank you very much for taking time to write a review on Tripadvisor. We are glad that you had a good stay at the Crowne Plaza Heidelberg City Centre and that you enjoyed our relaxing spa and wellness area. We hope you took advantage of our great location and explored the romantic old town of Heidelberg as... More

Istanbul, Turkey
Senior Reviewer
10 reviews 10 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 17, 2014

I have been there for training purpose. I have stayed for 2 days and my visit was really great. I was on my own but stayed in a twin room. First, the staff at the reception was very kind and polite. There a guy helped me to get the free wifi access. He answered my endless questions. The rooms were... More

Was this review helpful? Yes 1
hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Mehmet Y, thank you very much for taking time to write a five star review on Tripadvisor. We are very proud of our professional staff who takes good care of our valued guests. We are also very happy to read that you were fully satisfied with the cleanliness of our guest rooms. I will be glad to communicate those... More

Top Contributor
56 reviews 56 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 17, 2014

The best thing about this hotel was the staff. They are very helpful and go out of their way to make sure you are satisfied with every request. When I was away from my room for my wake up call, someone tracked me down to make sure I was awake. The room is clean and daily service is good. The... More

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Sesa38, thank you very much for taking time to write a positive review on Tripadvisor. We are very proud of our professional staff. It is also one of our Crowne Plaza standards to ensure guaranteed wake up calls to our valued guests and it is great to see that you had a good experience with that at our hotel.... More

Cary, North Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 of 5 stars Reviewed October 14, 2014

This hotel had a large comfortable room, but the hardest bed ever. The staff was very nice. The location of the hotel was good, just a short walk from the old city. I stayed here several days, and the hotel had everything I needed for a comfortable stay.

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Salsalisa, thank you very much for taking time to write a positive review on Tripadvisor. We are very proud of our professional staff. We hope you took advantage of our great location in the heart of romantic Heidelberg and explored the city while you were our guest on business purpose. We would love to welcome you back as our... More

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Additional Information about Crowne Plaza Heidelberg

Address: Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Heidelberg 4.5*
Number of rooms: 232
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Also Known As:
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza

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