We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Heidelberg

Certificate of Excellence
Hotel website
Hotel deals
Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Crowne Plaza Heidelberg
Professional photos View all
Browse nearby
Crowne Plaza Heidelberg
Add Photo Write a Review

653 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    230
    306
    93
    14
    10
See reviews for
146
191
35
195
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (653)
  • Mar-May only
    (149)
  • Jun-Aug only
    (218)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (145)
All months
Amsterdam, The Netherlands
Level Contributor
69 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We booked the hotel for its spacious family rooms, location, parking facilities and swimming pool. Although the location was indeed great, breakfast wonderful and the staff very friendly and helpful, we were a bit disappointed about the quality of the bedding. The beds were simply too hard and therefore very uncomfortable, quite an unpleasant suprise. The swimming pool and welness... More 

Was this review helpful? Yes
A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

Lovely hotel & great location with friendly helpful staff But €24 for breakfast was way too much lunch and dinner in the bar were much better value Found a really nice cafe extrablatt on hauptstrass just around the corner serving a fantastic buffet breakfast for €10 The dubliner bar just down the same street also serves great food

Was this review helpful? Yes
Aspen, Colorado
1 review
1 of 5 stars Reviewed 3 days ago NEW

I would be very leary of booking any properties with the IHG group. I booked at the Corwn Plaza for 2 nights, then realized I could only come for one night. I cancelled the 1st the night within 24 hours, for an arrival of 3 months out, and they would not refund me. I work in hotels and know they... More 

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Seaborn J, Thank you for choosing Crowne Plaza for your stay in Heidelberg. It is important to us that our guest feel comfortable, so we value and care about your review. We are sorry if our terms and conditions were not to your satisfaction. We will make sure to take your comments into consideration. We thank you very much... More 

United Kingdom
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This modern hotel is a good solid choice for business or leisure. There is no 'wow factor' here but everything is clean and dependable. The reception staff were helpful and efficient, and the room was pleasant, if a little bland in its decor. The choice at breakfast was excellent although the breakfast room was very busy and could have been... More 

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear SLG29, Thank you very much for your review on TripAdvisor. It is nice to read that you liked our rooms, service and also enjoyed our breakfastbuffet. We are glad as well that our staff has left a good impression. We are very sorry that your breakfast had been removed. How nice that you enjoyed our location in the city... More 

Hoboken, New Jersey
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I spent 4 nights here while in Heidelberg. Upon arrival the hotel staff was extremely friendly and check in was very quick. Our room was located at the end of the hall and was roomy and very clean. We opted for breakfast every morning and it was perfect. They had a great selection and something for everyone.... More 

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear orkid621, Thank you very much for writing this wonderful review. We are very happy to read that you enjoyed our hotel, Club Lounge and Spa Area. We thank you very much for staying with us and we look forward to welcoming you back at Crowne Plaza Heidelberg City Centre again. Kind Regards. Koren Yueksel. General Manager. More 

Leiden, The Netherlands
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed a weekend at this nice and spacious hotel. The room was luxurious and the pool was very nice. The breakfast is a bit expensive when not included in the deal. The location of the hotel is perfect, you can walk everywhere easily.

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear evelien19752015, Thank you very much for your great rating. It is nice to read that you liked our hotel and services as well as our location. We look forward to welcoming you again soon in the Crowne Plaza Heidelberg City Centre. Kind regards. Koren Yueksel. General Manager. More 

Knoxville, Tennessee
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We enjoyed our stay at Crowne Plaza Heidelberg. We were there on a 100 degree day, so the room air conditioner was lacking. But that is because of mother nature, not the hotel. Room was very spacious with fantastic amenities. Great lounge area and pool. The pool was refreshing after such a draining hot day seeing the sites of Heidleburg.

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear hearttowander, Thank you very much for taking the time to write a review on TripAdvisor. It is a pleasure to read that you enjoyed your stay with us. Although it was so hot, we tried to cool the rooms as much as possible. We are happy to read that you enjoyed the pool and Wellness Area. We are looking... More 

brussels
Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

You can tell really the quality of a business in situations where something goes wrong. I checked in to the Crowne Plaza around 15.00. My room was not ready, despite the fact that it was after the normal check-in time. This could have turned into a situation that made my experience at the hotel less than pleasant. Instead, the friendly,... More 

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Gordon766, Thank you very much for your wonderful review on TripAdvisor. It is nice to read that our service satisfied you and that our receptionist has left such a good impression. We thank you very much for staying with us and we look forward to welcoming you back at Crowne Plaza Heidelberg City Centre again. Kind Regards. Koren Yueksel.... More 

Cambridge, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Booked months in advance for an Easter weekend trip to Heidelberg for four of us (2 adults, 2 kids under 12). Booked a family room with 2 doubles and was delighted to find on check in that we had been moved up to a Studio room, which was huge and very comfortable with a large seating area and decent size... More 

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear 2PMC, Thank you very much for writing this wonderful review. It is a pleasure to read that you and your family enjoyed your stay in our hotel and central location in Heidelberg. Your feedback concerning our service and location is a great motivation to our staff. Traditionally, saunas in Germany are visited nude and this is also a requirement... More 

Italy
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Not walking distance from train station, rooms small and in much need for an update. Noticed that the air conditioning was very very weak. Did not eat at their restaurant, free Wifi in room. Really very basic hotel.

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Carla L, Thank you very much for taking the time to write a review on TripAdvisor of your recent stay at Crowne Plaza Heidelberg City Centre. We are sorry to read that you seem not to have been satisfied with our hotel and offers. We are always in the process of renewing and renovationg parts of the hotel. It... More 

Questions? Get answers from hotel staff and past guests. Ask a question

305 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (184)
Viewed
Dining (10)
Viewed
Hotel & grounds (32)
Viewed
Room/suite (50)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (10)
Viewed
View from room (3)
Viewed
Pool/beach area (1)
Viewed
Other (76)

Management photos: Courtesy of the property manager

Viewed
All management photos (121)
Viewed
Business center/function rooms (6)
Viewed
Dining (31)
Viewed
Hotel & grounds (17)
Viewed
Bathroom (5)
Viewed
Room/suite (26)
Viewed
Pool/beach area (5)
Viewed
Other (31)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Heidelberg hotels
0.4 mi away
NH Heidelberg
NH Heidelberg
#15 of 79 in Heidelberg
4.0 of 5 stars 490 reviews
0.9 mi away
Heidelberg Marriott Hotel
Heidelberg Marriott Hotel
#19 of 79 in Heidelberg
4.0 of 5 stars 555 reviews
0.3 mi away
Holiday Inn Express Heidelberg - City Centre
Show Prices
Show Prices
Show Prices
0.8 mi away
Hotel Villa Marstall
Hotel Villa Marstall
#2 of 79 in Heidelberg
4.5 of 5 stars 419 reviews
0.9 mi away
Hotel Hollaender Hof
Hotel Hollaender Hof
#6 of 79 in Heidelberg
4.5 of 5 stars 336 reviews
0.2 mi away
Der Europaische Hof Heidelberg
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Back to top
Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay