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Crowne Plaza Heidelberg

4.5 of 5 Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Certificate of Excellence 2014
Crowne Plaza Heidelberg
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Crowne Plaza Heidelberg
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568 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Antonio, Texas
Contributor
20 reviews 20 reviews
9 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I booked the room in advanced and me, my wife and son stayed for one night traveling from Stuttgart, Germany to a church event in Heidelberg, Germany. The Crowne Plaza is NOT an economy hotels and there is a Holiday Inn Express down the street, but this hotel was only abour 30 euro more and is a lot nicer hotel.... More 

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Gene M, Thank you for your detailed review on Tripadvisor. We are happy to read that you enjoyed your stay with us. Due to the fact that the underground parking is public, unfortunately we cannot influence the prices for parking. Please accept our apologies for the mistake made in your reservation regarding your son staying with you as well.... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had recently stayed 1 night at Crowne Plaza Heidelberg and it wasn't one of the best stays we had so far. We had a 3 pax sharing room and they gave us 2 double beds without extra bed and the double beds were not as big as we would expect. The lighting of the room was not bright and... More 

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear eunice_et07, Thank you very much for your review on Tripadvisor. We are happy to read that you liked the service provided by our staff. We are sorry to hear that our beds were not as big as you expected. Our smallest size of beds are 2m long and 1,35 m wide. For your next stay, please feel free to... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This would be best described as your typical 4 Star hotel in Germany. The location is great, the stuff very helpful and friendly and the brakefest was good. The only thing this hotel could do better is to update the aged rooms and bath room facilities. Also the so called gym could do with an extension. Also the in-house parking... More 

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Rene B, Thank you very much for your review on Tripadvisor. It is pleasant to read that you enjoyed our location. We renovated our rooms in 2009 and are always open for feedback concerning our room facilities. Unfortunately the underground parking is public, so we are not able to influence the parking fee. Due to the structural conditions, it... More 

Madrid, Spain
Top Contributor
57 reviews 57 reviews
51 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed for a long weekend in February 2015. Hotel is not the cheapest in town, so high quality was expected. Location is very convenient, just 5 minutes of old town and around 15 minutes walk from the main train station. Check in went smoothly and we were assigned a room on the 4th (top) floor. The room was exactly... More 

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hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Eugene K, Thank you very much for taking your time to write a review on Tripadvisor. We value your comments regarding our hotel and location. It is correct that every room is equipped with bathrobes and normally they can be found in the closet. Te slippers can be requested free of charge at the front desk. Should this not... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I wanted to escape London and do something different. Despite getting to Heidelberg a little tired after the plane having to land in Köln, we were welcomed and given a room on the third floor away from potential, loud carnival goers. The room was cosy, high spec and very, very clean (even by my wifes high Standards).... More 

Was this review helpful? Yes 1
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear charlie k, thank you very much for taking your time to write a review on Tripadvisor of your recent stay at Crowne Plaza Heidelberg. It is wonderful to read that you have enjoyed your stay, our hotel facilities and service, as well as your hotel room. We really appreciate your valuable comments and we love going the extra mile... More 

Wash DC
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I stayed here for two months, and LOVED it. I was on a 60 day TDY assignment for work. This hotel was absolutely fabulous. The staff went WAY above and beyond to make my stay comfortable, and the make me feel welcome to both the hotel, and the country.

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Kennyja, Thank you very much for your wonderful review on Tripadvisor. It is our pleasure and highest reward, making our guests feel welcome in our hotel and Heidelberg. Thank you for staying with us and we really look forward to welcoming you back at Crowne Plaza Heidelberg again. Kind Regards, Koren Yueksel, General Manager More 

Antwerp, Belgium
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for one night and the hotel was clean and comfortable. Rooms are on the smaller side but bearable. It's a short walk to the city centre. Heidelberg castle is spectacular. No free Interrnet connection not even in the lobby. We also got stung badly with Parking when they charged us 22£ to get out of the car... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear NickPapi, Thank you very much for taking the time to write a review on TripAdvisor. We are happy to read that you enjoyed our cleanliness and central location in Heidelberg. It is a pleasure for us that you were able to enjoy the castle and its spectacular view on to the romantic old city. Since the beginning of this... More 

Worthing, United Kingdom
Top Contributor
91 reviews 91 reviews
27 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was booked in for a business trip so I don't know if I would have got a better room rate if I'd looked around to book it myself. However, despite the price, they gave me an upgraded room and very nice it was too. Lots of room, big comfy bed and spotlessly clean. There was even a coffee machine... More 

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hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear SnowyywonS, It is a pleasure to read that you enjoyed your stay in our hotel and our friendly staff. We are also very happy that the free upgrade was to your likings as well. Thank you for staying with us and we really look forward to welcoming you back at Crowne Plaza Heidelberg again. Kind Regards, Koren Yueksel, General... More 

Anderson, South Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed January 25, 2015

I enjoyed and recommend Crowne Plaza Heidelberg for 3 main reasons: 1) Location : I arrived at the Hauptbahnhof (main train station), the Crown Plaza is a 15-20 minute walk (but you can also take the buses and trams as well!). It is also a short walk to Bizmarckplatz which is the start of the Altstadt (old town), there is... More 

Was this review helpful? Yes
hdy907, General Manager at Crowne Plaza Heidelberg, responded to this review

Dear Roy L, Thank you very much for taking the time to write this detailed review on Tripadvisor. I am pleased to see that you have enjoyed all the different facilities to the fullest and had an overall satisfying stay. We are sorry to hear that you found the rate of our American breakfast buffet to be too expensive. Due... More 

Australia
Top Contributor
53 reviews 53 reviews
38 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 15, 2015

My husband and I stayed at Crowne Plaza for 3 nights to attend the Christsmas Markets and see the sights of Heidelberg. I have to say that I didn't think Heidelberg was as big as it was. The Satnav unfortunately took us up to the train station when first driving in. My husband went into the Information centre and advised... More 

Was this review helpful? Yes
hdy907, Geschäftsführer at Crowne Plaza Heidelberg, responded to this review

Dear Bells54, Thank you very much for taking the time to evaluate our hotel. We are very happy to read that you found our staff to be very helpful and friendly. Should you ever visit Heidelberg once again, and we have the pleasure of you staying with us, you can also use the other enlisted address on our hompage, Bahnhofstrasse... More 

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Additional Information about Crowne Plaza Heidelberg

Address: Kurfurstenanlage 1, 69115 Heidelberg, Baden-Wurttemberg, Germany
Phone Number:
Location: Germany > Baden-Wurttemberg > Heidelberg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Heidelberg 4.5*
Number of rooms: 232
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Also Known As:
Crowne Plaza Heidelberg Hotel Heidelberg
Heidelberg Crowne Plaza
Hotel Style:
#4 Business Hotel in Heidelberg
#5 Luxury Hotel in Heidelberg
#10 Family Hotel in Heidelberg
#13 Romantic Hotel in Heidelberg

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