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Ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Ibis Heidelberg Hauptbahnhof
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953 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portsmouth, United Kingdom
Level Contributor
117 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here for 1 night during a road trip around Germany. The hotel offers parking directly out the front of the hotel and all the staff were very helpful and lovely. The room was clean and tidy, a bit small - but how much time do you spend in the hotel really?? The location isn't bad, a bit of... More 

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, we very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your full expectations; please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will... More 

Seattle, Washington
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at the Ibis for one night. The hotel itself is in a great location if you are traveling by train -it's right next to the train station, and it is just a short walk to to town. The staff is nice, the rooms are fresh and modern in decor and fixtures, and the breakfast buffet... More 

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

Level Contributor
82 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

I would have given an outstanding rating but for the small room and the completely impractical bathroom which being over 6'tall was impossible to use. The shower was OK but there was no room to sit on the toilet. This is a shame because I really enjoyed staying in this hotel so want to concentrate on the good parts. Our... More 

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

Dorking, United Kingdom
Level Contributor
86 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This near to the centre of the city is not one that I would use again, the staff were friendly and the hotel clean and tidy, however the rooms were the smallest of any Ibis I have ever been in the bathroom with shower wash basin and toilet were squashed into such a small space that sitting on the loo... More 

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Hotel is literally in the station car park so very convenient for public transport and a short (and cheap - c.E1.30) bus or tram into town. Despite its location it was pretty quiet. Everything was standard Ibis; no great frills but clean, comfortable and good value. Only very minor gripe was the size of the bathroom which, for a tall... More 

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

Melbourne, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Location near hbf is great but I guess since I spent all my time in the old town I did a lot of walking inbetween! The room was fine but the wifi was terrible! The breakfast was good and the staff friendly

Was this review helpful? Yes 1
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

Yateley
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This hotel has the railway station on one side and a major bus stop on the other side.Easy access to buses. The bath room was very small but the room was clean. The non-smoling rooms were at the end of a corridor and you had to pass the "smoking" rooms which wasn't pleasant. Hotel parking was some distances away which... More 

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

Germany
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel during a solo-2-night stay in Heidelberg for a conference. It is located just outside the main station, which makes it a good advantage, not only for travellers by trains, but also to move inside the city. My room (booked on the Accor website, Premium Package) was big and furnished with a double bed, very... More 

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

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