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Ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3, 69115 Heidelberg, Baden-Wurttemberg, Germany
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Ibis Heidelberg Hauptbahnhof
Best prices for: 1 room 1 guest
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Ranked #26 of 79 Hotels in Heidelberg
A recent review
5 of 5 stars reviewed 1 week ago
Mahuya Bangalore, India
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931 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bangalore, India
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I chose this hotel because it's almost within the railway station compound. The location is perfect - with ample parking space. Rooms are clean and compact. There is free wifi. There are also two computers at the lobby that you can use for free. You can take really early trains without the stress of catching it. Likewise, you can take... More 

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ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, we thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. We were very happy to receive your vote and direct their praise to our team. Your satisfaction is the best reward for us and our employees. We hope to welcome you at anytime again in our hotel. Sincerely, General Manager... More 

London
Top Contributor
134 reviews 134 reviews
51 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 1 week ago

Its as close to the station as you can get, but fortunately with good soundproofing you can't hear the trains. You pay for what you get; this is cheap and basic, buts it clean and comfortable, although rooms are a little on the small side. Parking behind the hotel is a bit of challenge to locate but its free and... More 

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ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, we very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Belleville, Ontario
Top Contributor
61 reviews 61 reviews
25 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Well priced typical Ibis hotel. There was a mix-up with our reservation, with the front desk claiming we had cancelled our reservation and must pay a much higher price. We presented our booking documents but the receptionist would not budge. No manager was on duty. But the next morning, very frustrated, we appealed to Jasmine Muller and asked her to... More 

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ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, we very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your full expectations; please allow me to express my sincerest apologies. I will share your comments with our team. I am sure that this feedback will... More 

Singapore, Singapore
Top Contributor
72 reviews 72 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is conveniently located next to the train station. It is a good 20 minutes walk from the old town centre. The rooms are pretty small, though towels and a hair dryer are provided. We got a room and the second level and facing the main street. It is very close to the street level and lacks the sense... More 

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Preston,England
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is well located with good public transport to the rest of the city. Parking is away from the hotel which is no real problem as it’s free. The room was clean & the staff were excellent. Breakfast was a really good way to start the day. For a cheap option, there is a Mc Donald’s next door &... More 

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ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Bury St. Edmunds, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Usual Ibis deal - everything you need at a good price. Usual helpful staff. Parking can be a bit tricky though, and the overflow car park is open to the station whci is a bit worrying. We had a good stay though. Recommend the tram or bus to get to the centre however, as it is a fair old walk.

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Redmond, Washington
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Met our needs nicely. My husband was able to sleep through the train announcements, and I was able to with earplugs. If you are a light sleeper you will definitely need earplugs. Nice rooms, close to a Kaufland, nice walk to the Altstadt. Would definitely stay here again.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Scotland
Top Contributor
51 reviews 51 reviews
34 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed one night en route through Germany by train, on business. Ibis is one of Accor group's budget chains so it is functional, not pretty, but clean and comfortable. Staff were efficient, hotel is very secure. On holiday, I'd stay within in the old town - very charming, wonderful old University and castle etc. But bus, tram or taxi from... More 

Was this review helpful? Yes
ibisheidelberg, General Manager at Ibis Heidelberg Hauptbahnhof, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better... More 

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