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Der Europaische Hof Heidelberg

Certificate of Excellence
Friedrich-Ebert-Anlage 1 | 69117, 69117 Heidelberg, Baden-Wurttemberg, Germany
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Der Europaische Hof Heidelberg
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239 Reviews from our TripAdvisor Community

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germany
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One of my favorite features in a hotel is a large, cozy and elegant lobby. The one in Der Europaeischer Hof is one of the best! It has nice, red, Persian rugs on the hardwood floor, antique paintings on the wood-paneled walls and plush couches and sofas held in moderate tones of red and green. They do seem to be... More 

Helpful?
Thank mariefabienne
Caroline v, General Manager at Der Europaische Hof Heidelberg, responded to this review

Dear mariefabienne, first of all thank you very much for investing the effort to write such a differentiated feedback regarding your stay at the Europäischer Hof Heidelberg. We are very happy that you enjoyed you stay in many respects. Especially the large, cozy and elegant lobby but also the breakfast buffet and the restaurant Kurfuerstenstube. Please rest assured that we... More 

Heidelberg, Germany
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 20, 2015

Over the past years, what was once Heidelberg's premier hotel has taken a turn for the worse. As my wife and I live in Heidelberg, we do not stay here overnight but we have been coming to the hotel frequently for lunch, dinner and afternoon tea for over 35 years. My family has celebrated weddings, confirmations, promotions, and holidays here.... More 

Helpful?
Thank DLbovinecity
Caroline v, General Manager at Der Europaische Hof Heidelberg, responded to this review

Dear DLbovinecity, thank you very much for taking the effort to outline your experience in our hotel. We are very sorry that the service provided by our colleagues did not meet your expectations. Normally especially the cordial and professional service of our colleagues is very appreciated. We shall try to look at what has probably gone wrong in your special... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

Hotel is at the heart of Heidelberg with very charming decoration, renovation of an 1800's building. Its a high class hotel has Very good breakfast buffet with both hot and cold options. and room service. The only bad thing is poor wifi connection. I reccommend it. !

Helpful?
Thank Buket K
Caroline v, Owner at Der Europaische Hof Heidelberg, responded to this review

Dear Buket K, thank you very much for your great review. What a great compliment that you ratet us as "a high class hotel". Thank you very much! We are really happy that you enjoyed your stay and it was a pleasure having you as our guests. We will check what was wrong with the wifi connection. We have 2... More 

Istanbul
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 15, 2015 via mobile

A traditional classy hotel with a classic style. Rooms are nice and spacious with high ceilings. Service is top class. It is in the heart of Heidelberg. The hotel has a small but nice spa and a small indoor pool but with "underwater current" tool for swimmers. The bar/restaurant is very nice, so is the breakfast. The hotel has a... More 

Helpful?
Thank BRKTRM
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear BRKTRM, thank you very much for your wonderful review. We are happy that you really enjoyed the Europäischer Hof Heidelberg. I will pass your compliment concerning the spa and the indoor pool on to the colleagues of the PANORAMA SPA. It was a pleasure to have you as our guest. All the best, Caroline von Kretschmann (Managing Director) More 

Irving, Texas
Level Contributor
122 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed December 9, 2015

Stayed for several days at the end of October, and all I can say is what a wonderful way to start a vacation. Check in was fast, easy. All the employees were courteous, made a great recommendation for dinner. Room was exceptionally clean, wonderful linens, did have to get foam pillows, but those were great. Breakfast was great. Would definitely... More 

Helpful?
Thank JenM201108
Caroline v, General Manager at Der Europaische Hof Heidelberg, responded to this review

Dear JenM201108, many thanks for that fantastic feedback. We are very happy that you enjoyed your stay at the Europäischer Hof and that it was a great start to your European vacation. Is was a pleasure to have you as our guest. Hope to see you again. Best regards, Caroline von Kretschmann (Managing Director) More 

Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed November 14, 2015

This is a luxury hotel, beautiful sitting rooms, breakfast room, and outdoor spaces. Rooms are spacious, clean and quiet. Room decor was well kept up but somewhat dated, I felt as though I was in an episode of Dynasty, lots of white and gold, laquer and 80's style chandeliers. Bed was very comfortable. Love this hotel.

Helpful?
Thank karinnat
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear karinnat, what a great compliment that "you loved the hotel". And that you rate us as a luxury hotel. Thank you very much!!! We are really happy that you enjoyed your stay and it was a pleasure having you as our guests. Hope to see you again. All the best, Caroline von Kretschmann (Managing Director) and the whole team... More 

Letterkenny, Ireland
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 8, 2015

The room, had a lovely firm bed, but nonexistent "pillows". I used a chair cushion. Lights as part of the bed headboard, were so uncomfortable, I couldn`t sit up without banging into one. The clutter of too many lights and furniture for comfort. Having to step into a bath to shower, totally acceptable and dangerous. While advised in the bedroom,... More 

Helpful?
Thank Jeanette M
Salzburg, Austria
Level Contributor
95 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed October 30, 2015

Convenient location (along major road, underground garage, and close to the pedestrian-zone), no street-noise, a very welcoming reception, newly renovated and elegant rooms, separate toilet, and a tray with fruits, cookies and chocolate in the room provide a certain level of luxury and do set this traditional hotel apart from others (at a price...) Unfortunately, several negatives hamper the 5star... More 

Helpful?
Thank MJN
Wokingham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed October 28, 2015

We stayed for one night in September after a long tiring road trip. Our 5 star room had a loud continual pounding noise, which was the tread mill in the gym situated almost next door to our room - not very 5 star, not very relaxing. This racket could have potentially gone on until 9.30pm and restarted the next morning... More 

Helpful?
Thank Heather P
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear Heather P, thank you very much for your comment regarding your stay at the Europäischer Hof Heidelberg. Thank you for providing us with your input concerning the aspects which you did not like. Please rest assured that your comments will be reviewed. Our valued clients’ feedback is essential in our effort to offer the best quality of service and... More 

Lisbon, Portugal
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 18, 2015 via mobile

A 150 years old hotel, friendly and efficient staff, very well located near the old town. Everything that you can expect from a five stars classic hotel is there. Good breakfast. The Wi-fi network is not a high speed one, which is a point for improvement

Helpful?
Thank Antonio C
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear Antonio C, thank you very much for you very positiv feedback. We are very happy that you found that the hotel has everything that you expected from a five stars classic hotel. We are sorry that the wifi was obviously not as fast as usual. We had a big conference during your stay with video conferencing and unfortunately this... More 

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