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Der Europaische Hof Heidelberg

Certificate of Excellence
Friedrich-Ebert-Anlage 1 | 69117, 69117 Heidelberg, Baden-Wurttemberg, Germany
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1 room 1 guest
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Der Europaische Hof Heidelberg
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Der Europaische Hof Heidelberg
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206 Reviews from our TripAdvisor Community

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Traveler rating
    119
    53
    21
    9
    4
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34
76
10
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (206)
  • Mar-May only
    (42)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (52)
  • Dec-Feb only
    (33)
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New York
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel looks tired and worn. The rooms are dated. The AC is substandard. If it's get really warm, you will suffer. Spa services are spotty. Spa was closed on Saturday and no one knew. The lamps above the bed in the room have sharp edged. If you move your head in a certain way, you will get bumped or... More 

Was this review helpful? Yes 1
Caroline v, General Manager at Der Europaische Hof Heidelberg, responded to this review

Dear Churchillswit, thank you for valuing our hotel. Unfortunately we obviously did not fulfill your expectations. We are very sorry that you find the hotel looks tired and worn. We can assure you that we are investing more than 800.000 euros per year to keep the hotel in a good shape. We are also sorry that treakfast selection was not... More 

Wheaton, Illinois
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is beautiful. Rooms are large. They even gave us a connecting room for the kids for free! Pool on roof top was a nice break and experience. Breakfast was great. I highly recommend this hotel. It is the best in Heidelberg. Stay was amazing as well. It was my son's 10th birthday and when we came down in... More 

Was this review helpful? Yes
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear I would like to thank you very much for your comment on Tripadvisor, regarding your stay at the Europäischer Hof. I am delighted to read that you and your family had an amazing stay with us! I am happy to see that we exceeded your expectation on that manner. Furthermore, it is a great honor to read that you... More 

Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was fully booked for our stay, so we ventured out to the bar restaurant, to have quality food presented beautifully with great service. The setup is elegant mix of old and new - traditional and trendy.

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Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear mystories, Thank you very much for taking the time to write this review about your experience at the Europäischer Hof and your dinner at the Europa Bar. I am delighted to read that you had a fantastic time and that you considered the food at the bar restaurant as above average! I am pleased to see that we met... More 

Toronto
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 28, 2015

I had some concerns about the hotel before I arrived and I was right. The hotel is more old world luxury but it is very out dated in its décor esp in the new wing. It is relatively clean but reminded me of hotels from the late 1970s or 80s. Some rooms are renovated and some bathrooms are renovated and... More 

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Caroline v, Manager at Der Europaische Hof Heidelberg, responded to this review

Dear TorontoStella, thank you very much for your feedback. Thank you also for providing us with your input concerning the aspects which you did not like. Please rest assured that your comments will be reviewed. Our valued clients’ feedback is essential in our effort to offer the best quality of service and features. We are sorry that some aspects did... More 

Saint Augustine, Florida
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed July 27, 2015

Lovely hotel with a fantastic pool and tanning balcony. Our room was lovely and spacious. The hotel staff was incredibly helpful and kind. The breakfast included was wonderful. We sat downstairs for a beer at the end of each day and were able to relax and enjoy a wonderful place.

Was this review helpful? Yes
Caroline v, Manager at Der Europaische Hof Heidelberg, responded to this review

Dear creeksideJ, thank you very much for you positiv feedback. We are very happy that you found the hotel and your room lovely and spacious and the hotel staff incredibly helpful and kind. That is fantastic. Also thank you very much for your compliment concerning the pool and tanning balcony. It was great to have you as our guest. Hope... More 

Sydney, Australia
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 19, 2015

Der Europaische Hof in Heidelberg is a good choice to stay in a lovely little city. Spent two nights here with my girlfriend this past weekend. Rooms are very good, staff were friendly, helpful and professional, excellent breakfast (if a little expensive), very good location between the Altstadt and the Hauptbahnhoff - easy walking distance to both. Excellent gym and... More 

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Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear DevonMcSchnitzel, it was a pleasure to welcome you as a guest. I greatly appreciate you taking the time to send us your feedback following your stay. I am delighted you enjoyed your stay in our hotel and I am honoured that your words were so full of praise. The opinion of our guests is the most important basis for... More 

Stockport
Level Contributor
72 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed July 14, 2015

We booked this for 2 nights and really enjoyed our hotel room apart from one or two small criticisms. We were unlucky enough to be in Heidelberg for the hottest period of the year so far and the room air con was just not up to the job of cooling the room sufficiently for a restful nights sleep. The bed... More 

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Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear Sooz0702, first of all thank you very much for making such an effort by writing a really detailed feedback. We highly appreciate your valuable comments. We are happy to hear that you in general enjoyed your stay at the hotel. Thank you very much for your complement concerning the colleagues . They really try to make the guests happy.... More 

Santa Monica, California
Level Contributor
149 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed July 9, 2015

We were there on business but had a lot of time off - this is a great location. It's central, staff are super helpful, the pool was deserted and breakfast was a highlight. Good recommendations from the concierge too. We had to extend by one night and that was no issue.

Was this review helpful? Yes
Caroline v, General Manager at Der Europaische Hof Heidelberg, responded to this review

Dear multi trips, thank you for your very positive review of the Europäischer Hof Heidelberg! We are very pleased to read that you had really enjoyed your stay in our hotel. Thank you very much for your fantastic compliment concerning our staff. We are very proud of them, because the really want to make the guests happy. We will pass... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 5, 2015

Just 10 mins away from Heidelberg Medical University and Hospital,in great location,a minute away from the very centre by walk. Overall, very nice experience! Nice car parking is just below the entrance,easy lift access. Breakfast is great and staff very friendly.

Was this review helpful? Yes
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear Teymur R., many thanks for your great review of the Hotel. We are very happy that you enjoyed your stay at Heidelberg and the Europäischer Hof. And the convenience of car parking just below the entrance and the easy lift access. ;-) We pass on your compliment concerning the breakfast and the friendly staff to our colleagues. All the... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed July 3, 2015 via mobile

I stayed here two nights and the hotel was ok. It is by far not a 5 star hotel I would say 3-4 star. The room was ok. The bathroom and toilet are separated. The bathroom smelled really bad from the suers and it wasn't very hygienic. The breakfast buffe was ok, but the food at the main restaurant is... More 

Was this review helpful? Yes
Caroline v, Geschäftsführer at Der Europaische Hof Heidelberg, responded to this review

Dear Roya-Jng, thank you for valuing our hotel. Unfortunately we did noch fully fulfill your expectations. We are very sorry that you did not like your chicken. We can assure you that we only use fresh ingredients of the best quality in all restaurants. It hurts us that you describe the Panorama Spa as a "dodgy corner massage parlour". It... More 

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