This place had been recently updated and refurbed. We thought it was excellent. Great room, good service and good location. Room was excellent. Big, comfy bed, great pillows and nice & quiet. Bathroom well appointed and very clean. Only drawbacks - no elevator and peaking is a little expensive and a little down the road. Overall, very good hotel. Highly... More

This place is obviously being reorganized. The Rooms vary but are very clean and well equipped, be beds are good. The staff varies and the breakfast is at best adaequate. Good location if you do not need a parking space.

You get the basics in this decent hotel; you could probably do better in Heidelberg, though, but that depends on the rate you get. The hotel is about 5-8 minute walk from the old town and 15-20 minute walk from the train station, so the location is not bad. The small single room I had was clean, and the window... More

Extremely disappointed with this hotel. We called to make a reservation and were told we had to stay at their "other" location just 200 meters down the road, (more like 400 meters) because the primary hotel was totally booked. We were also told that they would charge our room to the credit card immediately, we were travelling on business and... More

The hotel is split into 2 sections and one you only have access to by stairs. The lift is tiny and can only hold about 3 people, if you can actually use the lift, it was full of luggage when I tried. You can walk to where things are, but be prepared to spend about 15 minutes walking to get... More

Very poor hotel. stayed one night and moved to the the Crowen plaza hotel (much better). Bad service, no parking, small room and beds are uncomfortable. The city is nice though...

Very convenient location with simple rooms. Nothing fancy, but not at all bad. All in all, a pretty good place to start our vacation. Be sure to eat the breakfast. As for parking, we didn't have problems finding a spot on the street, for which we paid a fee (approx $3 US) for a street permit.

I had a very bad experience with the Best Western Hotel Alt in Heidelberg. The rooms are very small, no air-condition available in room. No internet connection - very bad for business people. Breakfast was poor. The hotel Assistant manager Mrs. Oholinger was very rude and didn’t want to help. I am a business traveler and never seen something like... More

The hotel is dated. We stayed two nights and the service was adequate but it lacked ammenties such as an elevator. Our room was big but needed new furniture. Hallway carpets were worn to the bone. The breadfast was excellent as was the service. It just needs updated.